City: CA / Edmonton
Useful contacts for jobs, language courses, public authorities, residence, housing, family, health, transport, businesses, universities and social services in Edmonton.
Jobs | Training | Careers
Address
Downtown: 10170 112 Street NW, Edmonton, AB T5K 2L6. Other resource centres have separate addresses and schedules.
Telephone | Fax
Employment: 780-423-9687; downtown reception: 780-424-7709; fax: 780-424-7736.
Opening hours
Downtown reception Mon–Fri 08:30–16:00. Employment meetings and workshops arranged with the programme.
More information
Job Ready supports newcomers with resumes, cover letters, interviews, Canadian workplace culture and Alberta employment rights. Resource centres provide computers, printers, scanners and help with applications. Ask which programme fits your immigration status, experience and English level before arranging a visit. Downtown reception hours are separate from workshop times; the current contact page also lists Gupta, Mill Woods and C5 locations with different schedules.
Address
10th Floor, 10065 Jasper Avenue, Edmonton, AB T5J 3B1.
Telephone | Fax
780-425-3730.
Opening hours
Mon–Fri 08:00–16:30; programme and workshop times vary.
More information
Bredin offers local employment preparation, employer connections and training routes, including 1-Step Employment, Bredin Works for internationally educated professionals and occupation-specific pathways. Ask for an assessment of the appropriate programme and funding conditions. Services advertised as no-cost have their own eligibility rules. The provider’s current Edmonton page lists Jasper Avenue; an older provincial directory address at the CN Tower should not guide a visit.
Address
201–10941 120 Street NW, Edmonton, AB T5H 3R3.
Telephone | Fax
780-454-0701.
Opening hours
Mon, Wed, Thu, Fri 09:00–17:00; Tue 09:00–19:00.
More information
Gateway provides free career planning, resume and interview practice, job matching and workplace inclusion support. Its Edmonton walk-in centre welcomes anyone seeking work without an appointment, registration or a diagnosis. Ongoing personalised support is organised through the Employment Resource Centre, whose focus includes people living with disabilities. Discuss the appropriate registration and accommodation arrangements; job matching does not guarantee a position.
Address
Head office: 10209 97 Street NW, Edmonton, AB T5J 0L6. Mailing only: PO Box 47132, 62 Edmonton City Centre, AB T5J 4N1.
Telephone | Fax
General: 780-497-8866; mentorship director: 825-459-4988; facilitator: 825-461-8327; networking: 780-222-0396.
Opening hours
Staff available Mon–Fri 08:30–16:30 on a hybrid schedule; arrange an office meeting.
More information
Occupation-related mentoring helps skilled newcomers understand Canadian professional culture, strengthen networks and plan a job search. The provider lists permanent resident or landed immigrant status, relevant education and experience, limited Canadian experience and English around CLB 7 among its conditions. Mentees should be ready to commit during business hours and prepare a resume and credential assessment. Cohorts and mentor matching depend on the programme; neither mentoring nor admission guarantees employment.
Address
Kingsway Mall, 109 Street and Princess Elizabeth Avenue, Suite 318 (and 314), Edmonton, AB T5G 3A6.
Telephone | Fax
1-877-483-2562.
Opening hours
Edmonton resource centre Mon–Fri 08:30–16:00. General FAQ telephone business hours 08:00–16:00.
More information
This charitable provider offers free job-search resources, computers, Wi-Fi, printing and practical assistance at its Edmonton centre. Visitors can start with resource-centre support and ask about assessed employment programmes. Programme eligibility can depend on Alberta residence, legal entitlement to work and individual circumstances. Use the Edmonton location on the provider’s contact page; resource-centre opening hours differ slightly from its general telephone schedule.
Address
In-person ELL: ASSIST LINC building, 820 Saddleback Road NW, Edmonton, AB T6J 4W4. Head office: 9649 105A Avenue NW, AB T5H 0M3.
Telephone | Fax
Classes: 780-429-3112; beginners programme: 780-429-3111 ext. 318; head office: 780-429-3111.
Opening hours
ELL September–June Sat 09:00–12:00; intensive level also Tue 18:00–21:00. Dedicated LINC office Mon 09:00–15:30; Tue/Thu/Fri 08:30–17:30; Wed 08:30–20:30; Sat 09:00–14:30. Generic contact page lists weekday 08:30–17:30 instead; confirm programme reception. Head office Mon–Fri 09:00–17:00, Friday online only.
More information
Community English and digital literacy can strengthen the foundational skills needed for work, training and everyday life. ECALA classes span several English levels; some beginners sessions are online with Chinese language support, while the listed ELL classes meet at the LINC building. Ask about placement, current intake and digital-class times. These are learning opportunities rather than a placement agency, and separate fee-based English or test preparation offers should not be confused with funded classes.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Explore the municipal employer’s own vacancies, recruitment tips, student opportunities, trades and seasonal roles. The City explains that police and library recruitment use separate systems. Each vacancy has its own qualifications, closing date and application process; use the current posting rather than an old indexed advert. Employment enquiries are available at 780-496-7872, Monday to Friday 08:00–16:30, excluding weekends and holidays. Applications require the employer’s account process.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Alberta’s public career resource brings together resume and cover-letter advice, interview preparation, job-search methods and guidance for changing circumstances. It also links career coaching and other support options. Use it to prepare an Edmonton job search and then check requirements directly with the employer or relevant service. Reading a guide does not establish work authorisation, professional licensing or eligibility for a funded programme.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The federal Job Bank combines newcomer job-search guidance with links about credentials, language learning, settlement and the Social Insurance Number. Search the current Edmonton area and read each employer’s requirements. An employer’s interest in newcomers does not replace a valid right to work or any occupational licence. Some matching features require an account, while public information and job browsing can help prepare a search without assuming a job offer.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The provincial apprenticeship guide explains how to choose a trade, check programme requirements and apply for apprenticeship education. It connects readers with trade-specific details, sponsorship and prior-learning routes. Check the rules for the chosen Alberta trade before paying for training or relying on overseas experience. Entry requirements, examinations, tuition and immigration or work conditions differ; an information page is not a promise of a sponsor, paid placement or certification.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Internationally trained workers can use this federal guide to identify the regulator for a profession or compulsory trade in Alberta. Recognition and licensing are separate from permission to immigrate or work. The page links occupation tools, support services and credential-recognition loans; loans are repayable assistance subject to provider conditions rather than an automatic grant. Costs and requirements vary, so contact the correct Alberta regulator early and compare the actual support terms.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This provincial guide connects job seekers with publicly funded employment agencies, workshops, career information and Alberta Supports. It explains the different forms of help available, including assessment, counselling, job-search preparation and referrals. Choose an Edmonton provider and confirm its current intake, service location and eligibility. Funding for a service does not mean every applicant qualifies or that a training place, job or living allowance will be available.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Alberta describes transition support for unemployed or underemployed adults and people facing an imminent layoff. Services may include assessment, job-search skills, work experience and employer connections through local providers. Alberta residence, legal entitlement to work and other programme conditions need to be checked with the agency. Use the provider directory to locate a current Edmonton option; the programme is not an automatic cash payment or a guarantee of placement.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search this provincial directory for in-person and online employment or training programmes, filtering for Edmonton and the support needed. Listings include government-funded help for unemployed and underemployed Albertans and employer services. Confirm intake and contact details on the selected provider’s own current site before travelling: directory entries can lag office moves. The directory is a starting point for comparing programmes, with eligibility and training dates decided by the individual provider.
Universities | Colleges
Address
Student Service Centre, 2-180 University Commons, North Campus, Edmonton, AB T6G 2R3.
Telephone | Fax
Not available
Opening hours
In person Mon, Tue, Thu, Fri 09:00–16:15; Wed 10:00–16:15. Advisor chat and callbacks close at 16:00. Virtual assistant available online at any time.
More information
This public research university offers a broad range of undergraduate, graduate and continuing education routes. The Student Service Centre helps with applications, registration, fees and referrals, while programme-specific academic questions go to the relevant faculty. The current SSC FAQ explicitly says it has no direct phone number: join its online callback queue during service hours. Use the virtual line before visiting, and book an appointment for international academic documents. Tuition, admission and immigration requirements remain separate checks.
Address
Office of the University Registrar, Main Floor, Building 7, 10700 104 Avenue NW, Edmonton, AB T5J 4S2. Mail: PO Box 1796, Edmonton, AB T5J 2P2.
Telephone | Fax
Admissions/enrolment: 780-497-5000; financial aid: 780-497-5025; toll-free: 1-888-497-4622; fax: 780-497-5001.
Opening hours
Registrar Mon–Fri 08:30–16:30; opens 09:30 on the second Wednesday of each month. Check university closures.
More information
MacEwan is a public university in downtown Edmonton with degree, diploma and certificate routes. Start with the programme page for admission subjects, portfolio or other additional requirements, then use the Registrar for applications, transfer credit and enrolment questions. International recruitment and current-student immigration support have different roles. The physical registrar address and postal box serve different delivery purposes; tuition and scholarships require individual checks rather than an assumption of funded admission.
Address
CAT 180, main floor, Centre for Applied Technology, Main Campus, Edmonton. NAIT mailing address: 11762 106 Street, Edmonton, AB T5G 2R1.
Telephone | Fax
780-471-6248; fax: 780-471-8490.
Opening hours
Campus counter Mon–Thu 08:30–16:15, Fri 09:00–16:15. Callback Mon–Thu 08:30–11:45 and 13:00–15:30; Fri 09:00–11:45 and 13:00–15:30. Chat Mon–Thu mornings only. Weekends closed.
More information
This public polytechnic provides applied technical, business and trades education. The Student Service Centre answers questions about programmes, entrance requirements, funding and the MyNAIT system, and can connect applicants to specialist advising. Check whether the chosen course is a diploma, degree, apprenticeship or continuing education offering and confirm its own admission and fee rules. Counter hours are longer than callback and chat availability; use the published main-campus map to locate CAT 180 rather than treating the mailing address as the office door.
Address
Student Service Centre, CELT main floor, 10215 108 Street NW, Edmonton, AB T5J 1L6.
Telephone | Fax
780-644-6000; toll-free: 1-866-534-7218.
Opening hours
Student Service Centre Mon–Wed and Fri 08:15–16:30; Thu 09:00–16:30. Advisor appointments and drop-ins have separate schedules.
More information
NorQuest is a public college with career programmes, academic upgrading and English learning pathways. Compare the exact programme, admission documents, assessment requirements and fees before applying. Student services can explain next steps and refer applicants to advisors, accessibility support or financial aid. The current starting-point page lists a later Thursday opening than older general directories; advisor appointment times are separate from reception. Funded foundational learning and tuition-bearing college programmes have different eligibility conditions.
Address
Student Enrolment Services, HA 120, 7128 Ada Boulevard, Edmonton, AB T5B 4E4.
Telephone | Fax
780-479-9220; toll-free: 1-866-479-5200; fax: 780-378-8460.
Opening hours
Admissions advisors Mon–Fri 08:30–16:00 except Wednesday mornings. HA 120 counter Mon–Fri 08:30–16:30; university holidays and closures excluded.
More information
This independent Edmonton university offers undergraduate and graduate study and has its own admission, tuition and financial-aid arrangements. Admissions advisors help with entry requirements, deadlines, applications and documents; registration advisors handle course planning and graduation requirements. It is a different institution from Concordia University in Montreal. Check the relevant programme and any professional recognition needed for your goal, and distinguish the longer counter hours from actual admissions-advisor availability.
Address
9125 50 Street NW, Edmonton, AB T6B 2H3.
Telephone | Fax
Admissions: 780-465-8334; general: 780-465-3500; campus visit toll-free: 1-800-661-8582.
Opening hours
Admissions Mon–Fri 08:30–16:30; closed statutory holidays and designated campus visit days. Arrange meetings or tours in advance.
More information
King’s is an independent Christian university in Edmonton, offering a distinct faith-based setting for degree study. Its admissions team helps with programme selection, application documents, scholarships and campus visits. Compare academic requirements, tuition and the learning environment before deciding whether it fits your plans. International admission does not itself provide a study permit or guarantee later work eligibility. The office warns of closures on campus visit days, so check arrangements before travelling.
Address
Orange Hub, 10045 156 Street NW, Edmonton, AB T5P 2P7.
Telephone | Fax
780-484-0303; toll-free: 1-877-982-3382; fax: 780-481-7275.
Opening hours
Not available
More information
Yellowhead Tribal College is an Indigenous post-secondary institution grounded in First Nations cultures and languages, welcoming Indigenous and non-Indigenous learners. Its own admissions procedure lists programme-specific documents, assessments and a non-refundable application processing fee. Speak to the Registrar about the selected qualification, funding and recognition before applying. The main, contact and admissions pages do not publish a general reception timetable; telephone first for an appointment rather than using an old directory schedule or the library’s separate hours.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Athabasca University provides university-level online learning from Alberta and can be an option for an Edmonton resident needing distance study. Compare undergraduate or graduate programme rules, course delivery, tuition, examinations and any residency or practical requirements. Flexibility varies by course and does not remove deadlines or admission conditions. If taking a course for another institution, obtain transfer approval first; an online course is not automatically accepted toward every qualification.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The province’s study guide lets prospective students compare universities, colleges and polytechnics by region, programme area and credential. Filter for Edmonton or clearly distinguish an outside-city institution. It also introduces planning, admission and arrival steps for international learners. Confirm current tuition, entry requirements, programme availability and immigration implications with the institution and federal authorities; a listing is not an admission offer or assurance of later work permission.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Plan a pathway between Alberta institutions and investigate admission, course equivalencies, transfer agreements and recognition of other learning. The search and guidance can help compare a move into an Edmonton programme without assuming that all previous study will count. Agreements may depend on the course version, grade, date and receiving qualification. Ask the receiving institution for a formal assessment before enrolling or paying fees for a course intended to transfer.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check provincial student loans, grants, scholarships and the steps for an aid application. Eligibility depends on residence, status, approved studies, financial circumstances and other rules. Loans require repayment under their terms, whereas grants and scholarships have different conditions. Current notices discuss income verification and longer manual reviews; apply with enough time and verify required documents. An application, a college offer or living in Edmonton does not by itself establish funding approval.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
This federal study guide links institutions, programme and cost searches, scholarships and preparation for living in Canada. Use it to compare Edmonton with other locations, then confirm the exact institution and qualification. Scholarship conditions, study permit rules and any permission to work are separate issues that can change. Tuition estimates and an institution’s publicity should be checked against the current programme offer, and no guide can guarantee admission, a permit or a post-graduation work route.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use this Canadian directory to check whether an institution is currently recognised, authorised, registered or licensed by the competent provincial or territorial authority. Filter for Alberta and distinguish public universities, independent institutions, career colleges and language schools. Institutional status alone does not establish that every programme leads to professional licensing or eligibility for a particular immigration route. Confirm the exact award and its acceptance with the receiving institution, employer or regulator.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare Alberta education and training options by programme, credential and provider, including apprenticeship and distance learning information. The finder can reveal several Edmonton institutions offering a similar subject and help prepare questions about duration, entry level and costs. It includes public and private providers, so check institutional status, fees and the qualification’s relevance separately. Programme listings are a planning tool; the provider decides current admission, availability and transfer arrangements.
Libraries
Address
7 Sir Winston Churchill Square, Centennial Plaza, Edmonton, AB T5J 2V4.
Telephone | Fax
Branch: 780-496-7070; children’s library/makerspace: 780-496-7039; makerspace: 780-944-5342.
Opening hours
Mon–Fri 09:00–21:00; Sat 09:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve 14:00 and New Year’s Eve 17:00 closing.
More information
The central public library combines collections, computers, printing and creative facilities with outreach and settlement connections. Ask about orientation, English conversation activities and the separate children’s and makerspace services. Equipment or classes may require a booking, training or a charge even when general entry is free. The current location page says the parkade remains open through the 99 Street entrance while the 100 Street entrance is closed; cafe access does not establish library opening hours.
Address
2610 Hewes Way, Edmonton, AB T6L 0A9.
Telephone | Fax
Branch: 780-496-1818; manager: 780-496-7077.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
This southeast public branch offers study space, computers, printing, scanning, Wi-Fi and a 24-hour return point. Its programme calendar includes family literacy, digital skills and help connecting with settlement services. A digital touch table and creative equipment provide additional learning options. Ask about current appointment or registration requirements and any material or printing charges; branch opening hours do not guarantee that a settlement worker, class or specific machine is available throughout the day.
Address
Unit 145, Whitemud Crossing Shopping Centre, 4211 106 Street, Edmonton, AB T6J 6L7.
Telephone | Fax
Branch/recording studio: 780-496-1822; manager: 780-496-8348.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Whitemud Crossing provides a south-side public library with study rooms, computers, scanning, printing and Wi-Fi. Its creative facilities include a recording studio, with bookings and equipment conditions separate from general library access. The branch also lists settlement and home-delivery connections. Check the current calendar for English conversation or family sessions and ask staff about eligibility and reservations. Printing, materials and specialist services may have charges even though ordinary library entry is free.
Address
3808 139 Avenue, Edmonton, AB T5Y 3G4.
Telephone | Fax
Branch: 780-442-7471; manager: 780-496-6298.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Near the northeast recreation and transit area, Clareview offers public computers, printing, scanning, Wi-Fi and family literacy activities. The branch lists settlement connections, home delivery and creative equipment, including Cricut services and an Epson scanner. Ask staff for the right booking, course or advisor rather than assuming all services operate for every open hour. The library’s 3808 address is distinct from the recreation centre and Newcomer Centre hub addresses nearby.
Address
17650 69 Avenue, Edmonton, AB T5T 3X9.
Telephone | Fax
Branch: 780-442-0888; manager: 780-442-0880.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
This west-side public library offers study space, computers, printing and scanning alongside a programme room and family literacy activities. The own branch page lists creative options including 3D printing, Cricut and an iMac workstation, plus connections to settlement and home delivery. Ask about current booking, supervision and material charges before planning a project. General library opening times differ from equipment sessions, classes and individual settlement-worker schedules.
Address
2702 17 Street NW, Edmonton, AB T6T 0X1.
Telephone | Fax
Branch: 780-442-7472; manager: 780-496-1827.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Meadows is a public library serving southeast neighbourhoods beside community recreation facilities. It offers a study room, public computers, printing, scanning, Wi-Fi and family programmes, with a 24-hour return point. The current own location page gives 780-442-7472 as the branch line; older branch facts show a different contact and should not replace it. Check the library’s calendar and room rules directly, because recreation-centre hours and bookable activities have separate schedules.
Address
9010 156 Street, Edmonton, AB T5R 5X7.
Telephone | Fax
Branch: 780-496-1810; manager: 780-718-7890.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Jasper Place offers a west Edmonton public library with study space, computers, printing, scanning, Wi-Fi and a 24-hour return point. Its current calendar shows family literacy, English conversation and practical life-skills activities, whose dates and registration rules should be checked before attending. Ask about the relevant room or learning support and any printing charges. The branch is at its own 156 Street site; nearby colleges and community organisations have different reception and service arrangements.
Address
Suite 166, Londonderry Mall, 137 Avenue and 66 Street NW, Edmonton, AB T5C 3C8.
Telephone | Fax
Branch: 780-496-1814; manager: 780-496-6285.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
The mall-based public branch offers computers, printing, scanning, a study room and accessible community space. It lists settlement support, family literacy and creative activities, with Cricut services among its features. Check the branch calendar for the current form-help or English-learning session rather than relying on a dated event listing. Mall access, library hours and an advisor’s timetable are separate; ask staff about entrance arrangements, bookings and any printing or project-material costs.
Address
6710 118 Avenue, Edmonton, AB T5B 0P3.
Telephone | Fax
Branch: 780-496-1806; manager: 780-496-7842.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Highlands provides northeast residents with a public collection, computers, Wi-Fi, printing, scanning and a 24-hour return point. Its calendar includes family literacy and English conversation activities, and the location page connects readers with settlement and home delivery. Ask which services are currently offered in person and whether a particular session requires registration. A library card, printing fee, room booking or material charge may apply to specific uses, so ordinary entry should not be read as a promise that every service is free.
Address
8310 88 Avenue, Edmonton, AB T6C 1L1.
Telephone | Fax
Branch: 780-496-1808; manager: 780-496-8347.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Idylwylde is the Edmonton Public Library branch in the Bonnie Doon area. Its own calendar includes early literacy, conversation and digital-skills activities, making it a useful place to ask about reading and everyday learning support. Check current sessions, computer access and printing arrangements directly with the branch. A programme listing is tied to a particular date and may need registration; general opening hours do not mean every advisor, class or bookable facility is continuously available.
Address
9915 67 Street NW, Edmonton, AB T6A 3C2.
Telephone | Fax
Branch: 780-496-1802; manager: 780-496-7022.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Capilano’s ground-floor public library includes study space, computers, printing, scanning and creative facilities. The branch lists sewing, vinyl cutting, digital conversion, 3D printing and a heat press, with individual booking and operating conditions. Ask about training, age supervision and material charges before visiting for a project. Use the current 67 Street building rather than the old Capilano Mall address; library opening hours are distinct from specialist equipment timetables.
Address
106 Lakeside Landing, 15379 Castle Downs Road, Edmonton, AB T5X 3Y7.
Telephone | Fax
Branch: 780-496-1804; manager: 780-496-2708.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Castle Downs provides a north Edmonton public branch with computers, Wi-Fi, printing, scanning, universal bathrooms and a 24-hour return point. The programme calendar includes family literacy and form-completion help, while settlement services have their own staff schedules. Call the branch to check a particular activity, accessibility need or creative-equipment booking. The location’s address includes both the Lakeside Landing unit and Castle Downs Road; a dated calendar should not be treated as a standing weekly appointment.
Address
12710 131 Avenue NW, Edmonton, AB T5L 2Z6.
Telephone | Fax
Branch: 780-496-7090; manager: 780-496-3461.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
Calder offers a northwest public library with study space, computers, printing, scanning, Wi-Fi and universal bathrooms. It also lists creative services, family activities and settlement connections. Use the current 131 Avenue address; older publications may show the previous 132 Avenue location. Ask staff about the current calendar, room availability and programme registration. A 24-hour return chute is for returning materials and does not extend staffed opening hours or access to computers and appointments.
Address
8331 104 Street, Edmonton, AB T6E 4E9.
Telephone | Fax
Branch: 780-496-1828; manager: 780-496-1054.
Opening hours
Mon–Thu 10:00–21:00; Fri–Sat 10:00–18:00; Sun 10:00–17:00. Listed holidays closed; Christmas Eve closes 14:00, New Year’s Eve 17:00. Programme and equipment hours differ.
More information
This Edmonton public branch serves the Strathcona area near Whyte Avenue, with collections, public computers, printing, scanning, Wi-Fi and a 24-hour return point. Its calendar includes English conversation and digital-learning activities; check current dates and participation requirements before attending. It is part of Edmonton Public Library, distinct from Strathcona County Library outside the city. Ask about room or equipment access and charges for printing or creative materials rather than assuming every service is covered by free entry.
Family | Youth
Address
Suite 20, 9912 106 Street NW, Edmonton, AB T5K 1C5.
Telephone | Fax
Office: 780-423-2831; referred 24-hour distress line: 780-482-4357, or 1-800-232-7288 outside Edmonton.
Opening hours
Office Mon–Thu 08:30–20:00; Fri 08:30–16:00; Sat 09:00–16:00. Counselling sessions and groups have separate availability.
More information
The Family Centre supports individuals, couples and families through counselling, practical classes and therapy groups. Its contact page says the first counselling session is free and that some services are free or subsidised, while other programmes have costs or subsidy arrangements. Ask about the appropriate intake, language support, appointment and fees before attending. Published office hours do not guarantee a same-day counselling place; the separately listed distress line is for round-the-clock support.
Address
Shelter: 13308 101 Street NW, Edmonton, AB T5E 4G3. Administration: 10107 134 Avenue, Edmonton, AB T5E 1J2. Telephone intake before travelling.
Telephone | Fax
Crisis line: 780-944-2888; administration: 780-448-1752.
Opening hours
Crisis line 24 hours daily. Shelter access is arranged through intake; administration has a separate schedule.
More information
Kids Kottage invites families to call when a child faces a crisis such as unsafe sleeping arrangements, lack of basic needs or a caregiver fearing loss of control. Staff assess the situation and the appropriate help; a call does not guarantee a shelter space or replace emergency medical care. The shelter and administration buildings have separate addresses. For immediate danger call 911. Call the crisis line first so staff can explain the current access arrangements.
Address
Terra West: 10320 146 Street NW, Edmonton, AB T5N 3A2. Braemar School: 9359 67A Street, AB T6B 1R7. Brentwood House: 13744 115 Avenue NW, AB T5M 3B3.
Telephone | Fax
Terra West: 780-428-3772; Braemar School: 780-468-3000; educational achievement: 780-466-1156; child/family support: 780-468-3218; Brentwood: 780-474-4966.
Opening hours
Terra West Mon–Fri 09:00–16:30; Braemar Mon–Fri 09:00–15:15. Brentwood hours are not published on the contact page; arrange that visit by telephone.
More information
Terra is a nonprofit supporting teen parents and their children with practical, educational and family services. Ask how to connect with the right worker and whether support is provided at Terra West, through Braemar School or another programme. Its own site describes free, non-judgemental programmes, with participation and arrangements assessed for each family. School attendance, childcare, home support and office reception follow different schedules; call the relevant team rather than assuming every location offers the same drop-in service.
Address
Suite 108, 5606 134A Avenue NW, Edmonton, AB T5A 2H1.
Telephone | Fax
Reception: 780-478-5396; family navigator: 587-525-7279.
Opening hours
Office Mon–Thu 09:00–12:30 and 13:00–15:00; Fri 09:00–12:30. Navigator drop-in Tue 13:00–15:00, Wed and Fri 09:00–12:00; other appointments arranged.
More information
KARA provides free family learning, parenting support, early childhood activities, developmental screening and help navigating community services. Its current main and programme pages give the 134A Avenue address; older pages and partner directories still show 6717 132 Avenue, so confirm the current meeting location. The quarterly programme guide determines individual sessions and registration. Family navigator drop-ins are distinct from office hours, and an initial enquiry can help identify the right support without assuming that every activity has spaces.
Address
Riverdale office: 10135 89 Street, Edmonton, AB T5H 1P6. McCauley office/club: 9425 109A Avenue, AB T5H 1G1.
Telephone | Fax
780-424-8181; toll-free: 1-855-424-8181; Riverdale fax: 780-426-6689; McCauley fax: 780-426-6216.
Opening hours
Riverdale Mon and Fri 08:30–16:30, Tue–Thu 08:30–20:30. McCauley office Mon–Fri 08:30–16:30. Club and mentoring schedules differ.
More information
BGC Big Brothers Big Sisters of Edmonton and Area connects children and youth with mentoring, after-school activities and supportive relationships. Families can ask about the programme suited to a child’s age, circumstances and neighbourhood, including community partnerships serving newcomer families. Enrolment, matching and any waiting periods are assessed individually. Riverdale handles child and volunteer enrolment, while McCauley also houses a club; administrative hours should not be read as a child activity or supervision timetable.
Address
Castle Downs Family YMCA, 11510 153 Avenue NW, Edmonton, AB T5X 6A3.
Telephone | Fax
Family Resource Network: 780-377-3730; host recreation centre: 780-476-9622.
Opening hours
Not available
More information
The publicly funded Family Resource Network offers free parenting education, home visitation, family support and connections with partner organisations in north central Edmonton. Check the service area and the age range for the particular support, as home visitation and support for older children are different programmes. The current programme and contact pages do not give a standing FRN reception timetable; arrange contact with the hub. The host YMCA’s longer recreation building hours are not family-worker availability, and old workshop booklets do not establish current appointment times.
Address
Parkdale School/head office, 11648 85 Street NW, Edmonton, AB T5B 3E5.
Telephone | Fax
780-481-3451; fax: 780-481-3509.
Opening hours
Not available
More information
Kikosewin offers Indigenous-centred family, child development, caregiver, youth and cultural connection programmes, including home visitation and individual support. The provider says its programmes and events are free; ask which intake and activity fits your family. Bent Arrow’s wider work welcomes people seeking support through an Indigenous lens, while individual programme conditions still matter. The own main, contact and programme pages publish no general reception schedule, so arrange a visit and check the current calendar rather than inferring office hours.
Address
7207 28 Avenue NW, Edmonton, AB T6K 3Z3.
Telephone | Fax
City information: 311; outside Edmonton: 780-442-5311.
Opening hours
Building Mon–Fri 05:30–22:00; Sat 07:00–21:00; Sun 07:00–20:00; holidays 11:00–19:00. Last admission 15 minutes before closing; pool, classes and arenas have separate schedules.
More information
This municipal centre provides swimming, fitness, an indoor play space and registered or drop-in activities for different ages. Admission and some instructor-led programmes are paid, with separate membership and assistance arrangements. Check the amenity schedule, age supervision and lesson registration rather than relying only on building hours. The current page announces a MoveLearnPlay account requirement for regular patrons and After-school Youth Pass holders from November 2026, while public lobby access remains separate.
Address
Telephone, text and online support across Canada; this is not a walk-in counselling address.
Telephone | Fax
Professional telephone counselling: 1-800-668-6868. Text CONNECT to 686868 for a trained volunteer crisis responder.
Opening hours
Telephone counselling 24/7. Professional live chat 19:00–24:00 Eastern Time; text/online crisis response is a separate channel.
More information
Young people can talk with a professional counsellor by phone or use the service’s text and online support options. Texting CONNECT to 686868 reaches a trained volunteer crisis responder, which is distinct from professional telephone or scheduled live-chat counselling. The own site includes newcomer resources and multiple-language telephone support. Use the stated Eastern Time for chat availability rather than assuming local Alberta hours. For immediate danger or an emergency requiring dispatch, call 911.
Address
Provincial telephone intake; identify the Edmonton region when prompted. No walk-in intake address is assumed.
Telephone | Fax
1-800-638-0715; from elsewhere in the world: 00-1-780-427-9485; immediate danger: 911.
Opening hours
Provincial intake available 24 hours daily, in multiple languages.
More information
The provincial intake line receives concerns about a child or youth at risk. Call the line and identify your region; you do not need every detail before raising a concern. The page explains what staff may ask and the options when the line is busy. Online referral forms are directed to police and other professionals and are not a substitute for an urgent call. Use 911 for immediate danger. This is a child protection contact, distinct from ordinary parenting classes or an application for childcare.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find publicly funded early-intervention and prevention supports for children, youth and caregivers, including Indigenous, Francophone and multicultural networks. The current provincial guide describes free services and a range extending to young adults, while individual programmes have their own age groups, locations and referral arrangements. Use the network serving your Edmonton situation and confirm the current provider calendar. A network listing is not a guarantee of an immediate appointment or a particular programme space.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the updated Childcare Search to look for licensed programmes or family day home agencies by Edmonton address, age group and type of care, including published compliance information. Contact the provider about spaces, hours and fees; a licence or directory listing does not guarantee a place. Childcare Connect can help at 1-844-644-5165, Monday to Friday 08:15–12:00 and 13:00–16:30, excluding statutory holidays. Compare optional charges and eligibility for any assistance separately.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The CRA guide explains who can apply for the Canada child benefit, how payments are calculated, the application process and how to keep information current. Residence, caregiver responsibilities, immigration status, shared custody and family income can affect eligibility or the amount. Check the newcomer guidance and the required supporting documents rather than assuming every family automatically qualifies after arrival. Filing taxes and reporting relevant changes are part of maintaining benefits; this page is a guide, not an approval decision.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Families can distinguish first-time school registration from annual pre-enrolment for current students and review kindergarten, high school and special admission arrangements. The division says families moving to Edmonton can register online once they are living in the city. School capacity, boundaries, lotteries and entrance criteria can affect placement, so check the intended school and current deadlines. An online submission does not promise the preferred school, and international student arrangements follow a separate process.
Health
Address
10240 Kingsway NW, Edmonton, AB T5H 3V9.
Telephone | Fax
Switchboard: 780-735-4111; facility fax: 780-735-4777; emergency service fax: 780-735-5885; emergency dispatch: 911.
Opening hours
Emergency department and hospital service 24/7. Outpatient clinics have individual schedules. AHS states Edmonton-zone visiting arrangements follow patient wishes and care needs; confirm with the ward.
More information
The Royal Alexandra is a public acute-care hospital serving inner-city Edmonton and a wider referral region. Emergency care is triaged by clinical urgency, with no guaranteed waiting time. Use the hospital switchboard to locate a department, and check the relevant clinic’s referral and appointment requirements. Hospital and emergency access are separate from visiting arrangements or outpatient hours. Bring available health coverage information, but do not assume that all services are insured for every immigration or residence status.
Address
8440 112 Street NW, Edmonton, AB T6G 2B7. Emergency department: Walter MacKenzie Centre, Unit 1J2.52.
Telephone | Fax
Switchboard/emergency service contact: 780-407-8822; emergency service fax: 780-407-3695; emergency dispatch: 911.
Opening hours
Emergency department 24 hours daily. Clinic appointments and visiting arrangements are separate; ask the relevant unit.
More information
This public academic hospital provides emergency, specialist and referral care, with associated heart and outpatient services in the university hospital area. The emergency department sees the most seriously ill patients first; published estimates cannot promise an individual wait. Specialist and ambulatory care normally have their own referral and booking arrangements. Use the exact department and campus map rather than assuming every appointment is in the emergency building, and check coverage or uninsured charges for your circumstances.
Address
16940 87 Avenue NW, Edmonton, AB T5R 4H5. Dedicated emergency page: main floor, south side. Some outpatient clinics use the separate 16930 address.
Telephone | Fax
Switchboard: 780-735-2000; main admitting: 780-735-2881; emergency dispatch: 911.
Opening hours
Emergency and emergency admitting 24/7. Main admitting Mon–Fri 06:30–21:15; weekends/holidays 09:00–17:15. Outpatient and visiting arrangements vary by service.
More information
Covenant Health operates this publicly funded west Edmonton hospital with round-the-clock emergency care. Its dedicated page places the new emergency department on the south side, while the general hospital page still describes west-side emergency admitting; follow current emergency signs and confirm directions. Some Mother Rosalie Centre clinics use 16930 rather than 16940 87 Avenue. Scheduled clinics, admitting and visiting have separate access rules, and public funding does not establish coverage for every patient or service.
Address
1100 Youville Drive West (3015 62 Street NW), Edmonton, AB T6L 5X8. Emergency department: northeast entrance.
Telephone | Fax
Switchboard: 780-735-7000; emergency department: 780-735-7180; main admitting: 780-735-7272; emergency dispatch: 911.
Opening hours
Emergency and emergency admitting 24/7. Main admitting Mon–Fri 07:00–21:15; weekends/holidays 09:00–17:15. Clinics and visiting have separate arrangements.
More information
This Covenant Health hospital serves southeast Edmonton with emergency, maternity, mental health, surgical and other acute-care services. Emergency patients are triaged according to severity rather than arrival order. Ask the correct unit about referrals, scheduled appointments, interpretation and visiting arrangements. The hospital lists a distinct northeast emergency entrance, while some clinics use neighbouring buildings. Public funding does not mean every test, medicine or service is automatically covered for every resident or visitor.
Address
8440 112 Street, Edmonton, AB T6G 2B7. Children’s emergency entrance is on the east side of the university hospital complex.
Telephone | Fax
Switchboard: 780-407-8822; emergency dispatch: 911; non-emergency health advice: 811.
Opening hours
Emergency department 24/7. The own Stollery contact page lists visiting 11:00–20:00; broader AHS Edmonton-zone guidance uses patient-centred visiting. Confirm the current ward arrangement.
More information
The Stollery provides specialist children’s hospital and emergency care within the university hospital complex. Its own emergency guidance explains clinical triage and the east-side entrance; bring the child’s available health card and medication information when possible. Emergency access is distinct from outpatient appointments and family visits. The contact page and broader AHS visiting guidance differ, so ask the care unit about current visiting rather than treating a general timetable as universal permission.
Address
14007 50 Street NW, Edmonton, AB T5A 5E4.
Telephone | Fax
Switchboard: 780-342-4000; fax: 780-342-4100; emergency dispatch: 911.
Opening hours
Emergency service 24 hours daily. Other outpatient clinics and diagnostics have their own hours and access requirements; visiting follows patient care needs.
More information
This public northeast Edmonton health centre combines a 24-hour emergency department with outpatient and ambulatory services. It is not simply a daytime walk-in clinic, and its emergency availability does not extend to every service in the building. Ask the appropriate programme about referrals and appointments for non-emergency care. Emergency patients are assessed by urgency, and neither a listing nor an estimated wait guarantees immediate treatment or insurance coverage.
Address
7910 112 Avenue NW, Edmonton, AB T5B 0C2. Client parking is west of 79 Street and 113 Avenue.
Telephone | Fax
Urgent care: 780-342-4740; fax: 780-342-4742; centre auto attendant: 780-342-4700; advice: 811; emergency: 911.
Opening hours
Urgent care Mon–Fri 17:00–22:00; Sat–Sun 08:00–22:00. Capacity limits can close intake earlier: telephone before arrival. Other services and patient-information hours differ.
More information
This public urgent-care service treats unexpected, non-life-threatening concerns requiring same-day or evening attention. The official facility page warns that high demand and complex cases can cause earlier closure to new patients, so check before travelling. Patients are prioritised by clinical need and no wait is guaranteed. Do not substitute the longer patient-information or building timetable for actual urgent-care hours; use 911 for a life-threatening emergency.
Address
10628 96 Street NW, Edmonton, AB T5H 2J2.
Telephone | Fax
Clinic: 780-422-7333; appointments ext. 3; laboratory enquiries ext. 7; fax: 780-422-7343.
Opening hours
Mon–Thu 08:00–20:00, door closes 19:30; Fri 08:00–17:00, door closes 16:00; Sat 09:00–13:00, door closes 12:30. Closed Sundays/statutory holidays. Phone unanswered 12:30–13:30.
More information
Formerly Boyle McCauley Health Centre, Radius is a nonprofit community clinic for vulnerable Edmontonians facing barriers to care. Its multidisciplinary primary care and outreach differ from a hospital emergency department. The own contact page warns that access for new patients is very limited and may be unavailable at times; call to discuss service criteria or referral options. Door-closing times are earlier than the listed clinical closing time, and the telephone lunch break should be considered when contacting the clinic.
Address
Unit 2020, second floor, east end of Northgate Centre, 9499 137 Avenue, Edmonton, AB T5E 5R8.
Telephone | Fax
780-342-2800; fax: 780-457-5638.
Opening hours
Published public health service hours Mon–Fri 08:30–16:30. Individual clinic schedules vary; contact the site for current arrangements.
More information
Public health nurses provide immunisation, parent and infant support, health education, screening and referrals at this north Edmonton location. Ask about the specific clinic, appointment requirements and any eligibility or record information needed. It is a public health service rather than a general emergency department or a promise of walk-in primary care. The detailed service record publishes weekday hours, while a broader location listing has no timetable; use the service-specific record and confirm the session before travelling.
Address
5015 111 Street, Edmonton, AB T6H 4M6.
Telephone | Fax
Store/pharmacy: 780-434-0451; fax: 780-435-0144.
Opening hours
Store and pharmacy Mon–Fri 10:00–21:00; Sat 10:00–19:00; Sun 11:00–18:00. Postal counter Mon–Fri 10:00–20:00, weekends 11:00–17:00. Confirm holiday changes.
More information
This privately operated pharmacy offers published evening access on weekdays, providing one option when daytime counters have closed. Ask the pharmacist about current dispensing, appointment needs, prescription requirements and charges before relying on a visit. Store/pharmacy and postal-counter hours are explicitly different. This is not a guaranteed 24-hour rota, and specialist pharmacy services or a medicine’s availability should be confirmed directly; emergency medical care is a separate service.
Address
Telephone and virtual health advice for Alberta; no walk-in counselling or clinical address is implied.
Telephone | Fax
811; alternate toll-free access within Alberta: 1-866-408-5465; emergency dispatch: 911.
Opening hours
Telephone health advice available 24 hours daily. Individual referred or virtual services may have separate eligibility and operating arrangements.
More information
Health Link provides nurse advice, health information and help navigating appropriate Alberta services. It can explain local care options and connect callers with relevant support, while access to a particular virtual or specialist service is assessed separately. Use the Alberta contact arrangements rather than applying another province’s telephone rules. The service does not guarantee an appointment, a diagnosis by website or immediate treatment; call 911 for a life-threatening emergency.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check provincial health insurance eligibility, registration, personal health cards and changes to an existing account. The guide explains that eligible residents must register and that coverage does not include every expense, with prescription drugs, dental and vision care often needing other arrangements. Status, residence, document validity and moving circumstances matter. Use the current eligibility and temporary-resident guidance for your situation; arrival in Edmonton or access to a public hospital does not automatically establish coverage.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The current provincial primary-care finder lets residents search for a clinic, family doctor or nurse practitioner by location, language and other preferences. Use Edmonton in the search and verify directly whether the provider is accepting patients and what registration or insurance information is needed. Listings and availability can change, so a search result is not an appointment or acceptance. The former Alberta Find a Doctor address redirects to this provider-focused service; urgent advice and emergencies use separate channels.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
IRCC explains limited temporary health coverage for eligible groups until provincial or territorial insurance applies or another end condition is reached. Coverage and duration depend on immigration circumstances, and the guide links eligibility, benefits and how to obtain care from participating providers. Check your actual entitlement and the service before treatment rather than assuming all newcomers or refugee claimants have identical coverage. Federal temporary insurance is distinct from Alberta’s health card programme.
Housing
Address
Main office: 10232 112 Street NW, Edmonton, AB T5K 1M4. Existing tenants use their assigned district office.
Telephone | Fax
780-420-6161, also for urgent after-hours maintenance; fax: 780-426-6854; immediate danger: 911.
Opening hours
Main office appointments Tue, Thu, Fri 08:30–16:00; closed for in-person appointments Mon and Wed. Phone/virtual service Mon–Fri 08:30–16:00; statutory holidays closed.
More information
Civida manages community and affordable housing and administers rent-assistance programmes in the Edmonton area. Ask which programme matches your household, income, status and housing circumstances, and check documents, priority rules and waiting arrangements. Its current contact page limits main-office in-person appointments to Tuesday, Thursday and Friday, while telephone or virtual contact is available on other weekdays. Existing tenants should use their district team for repairs and tenancy matters; applying does not guarantee an immediate home or benefit.
Address
Telephone/virtual intake; no in-person housing services at the main office. Administration only: 6th Floor, 10242 105 Street, Edmonton, AB T5J 3L5. In-community meetings use the current published schedule.
Telephone | Fax
Coordinated Access: 780-702-5267; administration: 780-496-2630; fax: 780-496-2634.
Opening hours
Phone/virtual housing support Mon–Fri 08:30–16:30. October 2026 in-community calendar lists Milner Library Tue/Wed 13:00–16:00; confirm future dates before attending.
More information
Coordinated Access helps people at risk of or experiencing homelessness connect with appropriate housing and support programmes. Screening, prioritisation and referrals depend on needs and available resources, rather than guaranteeing a unit. The current own service page explicitly says housing intake is not available in person at the main office. Use telephone contact or the dated community schedule; the October library sessions should not be assumed permanent, and this intake is separate from emergency shelter access.
Address
Suite 200, 10020 100 Street, Edmonton, AB T5J 0N3.
Telephone | Fax
780-702-1725; fax: 780-702-1726.
Opening hours
Not available
More information
The Alberta Tenant Legal Advice Clinic offers free 45-minute legal coaching appointments for eligible renters with Alberta housing issues, including eviction, deposits and minimum housing standards. Income eligibility and the matter’s scope are assessed before an appointment. The own programme and contact pages direct callers to book and do not publish a general reception timetable. Ask about current appointment options and urgent deadlines; this service gives individual legal help and is distinct from a public information website or tribunal filing.
Address
Downtown East: 10527 96 Street NW; Downtown West: 10530 96 Street NW, Edmonton, AB T5H 2H6. Ask which team or community location handles your housing enquiry.
Telephone | Fax
Housing general information: 587-341-2074; reception: 780-423-2285 ext. 111; main: 780-423-2285.
Opening hours
Downtown East Mon–Fri 08:00–16:30. Downtown West Mon–Sat 09:00–18:30; Sun 11:00–18:30. Housing appointments and outreach have separate schedules.
More information
Bissell’s housing services include help navigating subsidised housing, housing-related financial resources, Community Bridge prevention and Housing First support. Intensive support and coordinated intake have their own eligibility and prioritisation; a general enquiry is not an offer of accommodation or money. Confirm the relevant housing worker and meeting place before travelling, because building opening times are not individual programme availability. Ask about the relevant housing-support route and any documents needed for an assessment.
Address
9908 106 Avenue, Edmonton, AB T5H 0N6. Women: southwest entrance; men: northeast; couples: north through alley. Women’s low-mobility/intox shelter: south side; confirm current intake.
Telephone | Fax
780-422-2018; immediate danger: 911.
Opening hours
Shelters 24/7. Hub daily 07:30–17:00; weekday drop-in 09:00–11:30/13:00–16:00; weekends/holidays 12:00–16:00. Meal overview: weekdays 07:15/11:30/16:00; weekends/holidays 10:30/16:00. Detailed hub general meals: weekday breakfast 07:30–08:15, lunch printed as 11:45PM–12:30PM (apparent AM/PM typo; confirm), dinner 16:15–17:00; weekends brunch 10:45–11:30, dinner 16:15–17:00. Senior/low-mobility priority: weekdays 07:15–07:30/11:30–11:45/16:00–16:15; weekends 10:30–10:45/16:00–16:15. Cleaning: weekdays 08:15–09:00/12:30–13:00; weekends 11:30–12:00. Nursing clinic Mon–Fri 08:30–16:30; onsite emergency-response team daily 07:00–19:00. Laundry listed daily 07:00–17:00 during drop-in; confirm access against hub hours.
More information
The Bruce Reith Centre offers shelter and community access to free meals, hygiene, nursing and housing or income-support navigation. Ask about current intake and capacity; shelter availability does not guarantee a bed. The meal overview’s earlier start times match the detailed hub’s senior/low-mobility priority windows. The detailed lunch line has an apparent AM/PM typo, and laundry starts earlier than the general hub timetable, so confirm these arrangements directly. Public hub access, clinic hours, shelter access and emergency response have different schedules.
Address
Telephone access to shelter and support; shelter locations are not published on these contact pages. Mailing only: PO Box 20088 RPO Beverly, Edmonton, AB T5W 5E6.
Telephone | Fax
24/7 helpline: 780-479-0058; administration: 780-471-6709; immediate danger: 911.
Opening hours
Helpline 24 hours daily. Shelter admission and programme meetings are arranged with staff; mailing address is not a walk-in shelter.
More information
WIN House provides safety, shelter-related support and resources for people fleeing violence, including help for those who are not currently shelter residents. Call the helpline to discuss needs and current options; admission and availability are assessed, and an administrative mailing address should not guide a shelter visit. The service also publishes safety-planning and rights resources. If someone is in immediate danger, use 911; the general administration number has a different role from the round-the-clock help line.
Address
Youth Support Centre: 9310 82 Avenue NW, Edmonton, AB T6C 0Z6. Administration: 17511 108 Avenue NW, Edmonton, AB T5S 1G2.
Telephone | Fax
780-468-7070.
Opening hours
Shelter 24/7 for ages 15–21. Resources and programmes Mon–Fri for ages 15–24; the own page does not publish precise daytime programme hours.
More information
YESS provides emergency youth shelter, basic needs and connections to housing, medical and mental health supports. Its current own page distinguishes the 15–21 shelter age range from daytime resources for ages 15–24. Ask about access and capacity, because a 24-hour service does not promise an available bed. Support is based at Whyte Avenue rather than the separate administration office; the daytime programme schedule should be confirmed directly and not inferred from shelter opening hours.
Address
Telephone support and meetings arranged through Tenant Support; no walk-in office address is published on the service page.
Telephone | Fax
780-496-5959; fax: 780-496-5859.
Opening hours
Mon, Tue, Thu 08:30–16:00; Wed 09:30–16:00; Fri 08:30–15:00. Call to book a meeting.
More information
The municipal Tenant Support service explains Alberta tenancy rights and obligations, helps with landlord communication or mediation, and connects renters with the provincial dispute-resolution process and other supports. It also links free Rent Ready learning. Call for one-to-one assistance and a meeting rather than travelling to an assumed counter. Advice and navigation do not themselves cancel a notice, extend a legal deadline or guarantee a tenancy; tribunal or legal advice may be needed for a specific dispute.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This nonprofit legal education site explains Alberta leases, deposits, inspection reports, repairs, notices and tenancy disputes. It is useful for preparing questions and understanding terms before signing or responding to a problem. The site explicitly provides legal information rather than individual advice or representation, and its content concerns Alberta law. Check the date and the rules that apply to your accommodation; shared living arrangements and other exceptions may need a different assessment.
Address
Edmonton mailing address: 44 Capital Boulevard, Main Floor, Unit 170, 10044 108 Street NW, Edmonton, AB T5J 3S7. Hearings are conducted by telephone.
Telephone | Fax
Information: 780-644-3000; fax: 780-644-2266; hearing telephone-number updates, voicemail only: 403-297-8550.
Opening hours
Not available
More information
RTDRS is Alberta’s tribunal route for eligible residential tenancy and mobile-home-site disputes. The current site explains telephone hearings, online filing and a tiered fee structure introduced in April 2026, with waivers for eligible applicants. Check jurisdiction, service rules and deadlines for your case. The contact page gives mailing addresses but no public counter timetable; a mailing address is not a hearing venue, and ordinary enquiry email is not accepted for filing applications or evidence.
Address
Provincial telephone assessment; existing Income Support or AISH clients may need their designated centre. No walk-in emergency intake address is assumed.
Telephone | Fax
Income Support Contact Centre: 1-866-644-5135; Alberta Supports: 1-877-644-9992.
Opening hours
Emergency contact centre 24/7. Alberta Supports Mon–Fri 07:30–20:00. Other emergency benefits may require the assigned office during its business hours.
More information
The Emergency Needs Allowance can help eligible people facing an unforeseen short-term emergency when other resources are unavailable. Telephone assessment covers specified needs such as food, temporary shelter, transport, medication or medical supplies; other benefits use different routes. Existing clients should follow their assigned centre’s instructions. Eligibility, evidence and assessment matter, so a call or online pre-application does not guarantee payment, a particular amount or immediate housing.
Address
Main warehouse: 11508 120 Street NW. Niso depot/pantry: 11448 120 Street NW. Beyond Food Annex: 11434 120 Street NW, Edmonton, AB T5G 2Y2. Mail: PO Box 62061, AB T5M 4B5.
Telephone | Fax
Food assistance: 780-425-4190; reception: 780-425-2133; Beyond Food appointments ext. 228.
Opening hours
Food phone Mon–Fri 08:30–16:00; reception until 16:30. Warehouse Mon–Sat 08:30–16:30, Mon–Thu evenings to 20:00. Niso depot appointments Mon–Sat 12:30–13:30 and 14:30–15:30; pantry Tue–Fri 09:00–11:00 by appointment. Annex Mon–Fri 09:00–16:00 by appointment. Closed long weekends/holidays.
More information
Food hampers and related community referrals can reduce pressure on a household budget while other housing or income help is arranged. Call to discuss the current process and pickup appointment; an online order has restrictions and is not a guarantee of a same-day hamper. Beyond Food offers separate practical supports, including budget and affordable-housing information. Warehouse donation access, Niso appointments, the food helpline and Annex programmes have distinct times and addresses, so confirm the actual collection point.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Compare Alberta’s longer-term Rent Assistance Benefit with the Temporary Rent Assistance Benefit for eligible working households or people between jobs. Income, status, existing assistance and local provider rules matter, and the temporary benefit has additional conditions and a time limit. Edmonton applications are handled through the relevant housing provider, with prioritisation and available resources affecting access. A provincial description does not promise approval, immediate payment or a subsidised unit.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
CMHC’s newcomer hub provides rental and home-buying information in several languages, including guides about inspecting a property, signing a lease and maintaining a home. Use these as practical preparation for an Edmonton housing search, then check current Alberta tenancy rules and the actual landlord or lender’s terms. National educational material is not individual legal or mortgage advice and does not guarantee an affordable listing, financing or eligibility for local assistance.
Public transport
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the City’s current bus brochures, LRT information and trip tools to plan an Edmonton journey. Route schedules change several times each year and temporary closures, replacement buses or school-day variations can affect a trip. Choose the correct direction, stop and day, and allow for a connection rather than treating a timetable as a guaranteed arrival. The page also links late-night and regional services, whose operating hours and fares differ from ordinary local routes.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Compare local ETS cash, Arc and ticket options, daily or monthly caps and concessions before travelling. Children, youth, seniors and students have different conditions, and a concession may need to be activated or documented. Regional journeys and the airport route have distinct rules; an ETS multi-day pass is not automatically valid on another operator. Read the current tariff and check any conflicting older FAQ text against the dated route-specific information. Arc assistance is available at 1-888-302-0001.
Address
Telephone registration and booking for eligible Edmonton residents; pickup locations are arranged per trip. No walk-in application counter is assumed.
Telephone | Fax
780-496-4567: option 1 cancellations/late rides, 2 booking, 3 registration, 4 feedback, 5 self-service, 6 subscriptions. Booking fax: 780-496-1008; feedback fax: 780-496-2883; relay: 711.
Opening hours
Booking/registration Mon–Fri 07:30–17:00, weekends 07:30–12:00; holidays closed except essential booking instructions. Late-ride/cancellation line Mon–Thu 05:00–23:00, Fri to midnight, Sat 06:00–midnight, Sun/holidays 06:00–23:00. Vehicles Mon–Thu 06:00–23:00, Fri 06:00–midnight, Sat 06:30–midnight, Sun/holidays 06:30–23:00.
More information
DATS supports Edmonton residents unable to use conventional transit because of a qualifying disability, with individual assessment and registration. Eligibility may apply only to particular times or trips, and reservations depend on capacity. Ask about mobility aids, required attendants and the correct fare; accessible transit is not an emergency medical transport service. Vehicle operating hours, booking hours and the longer cancellation or late-ride line are different, and older newsletters should not replace the current service page.
Address
Second floor, Edmonton Tower, 10111 104 Avenue, Edmonton, AB.
Telephone | Fax
City information: 311; outside Edmonton: 780-442-5311; Arc: 1-888-302-0001.
Opening hours
Mon–Fri 08:00–16:30; weekends, listed statutory holidays and days in lieu closed. Appointments encouraged; walk-in capacity may be limited.
More information
The municipal Service Centre handles selected transit fare purchases, Arc-related services and appointments for Ride Transit or Leisure Access applications, alongside other city transactions. Check the required documents and the correct appointment type before attending. Appointments themselves are free, while fares, permits or other transactions may have charges. A walk-in visit is subject to waiting times and service capacity; the office’s closing time does not guarantee that every arriving customer can be seen.
Address
Century Park Transit Centre, Edmonton, to Edmonton International Airport outside the city. Airport departure: Door 8. Fare counter between airport doors 5 and 7.
Telephone | Fax
ETS information: 311 or 780-442-5311 outside Edmonton; Arc: 1-888-302-0001.
Opening hours
Route daily 04:10–00:30, generally every 30–60 minutes; check the actual dated timetable. Airport fare counter described as 24/7.
More information
Route 747 connects Century Park with the airport, with outlet-mall and Costco stops on the return journey. The current route page states a 6 CAD one-way cash or airport Arc fare from February 2026, applying to all passengers, and a separate airport fare cap. Older general FAQs still mention 5 CAD, so use the dated route tariff and confirm current terms. Ordinary ETS and regional transfer rules are not interchangeable. Plan around the last bus and luggage space rather than assuming an overnight service.
Address
St. Albert Transit, Liggett Place, 235 Carnegie Drive, St. Albert, AB T8N 5A7; outside Edmonton.
Telephone | Fax
780-418-6060.
Opening hours
Customer contact Mon–Fri 08:00–17:00. Bus, Book-A-Bus and accessible service timetables vary by route and day.
More information
St. Albert’s municipal operator runs local services and connections to key Edmonton destinations. Check the correct commuter route, current detours and the fare for crossing the municipal boundary. The current site announces November 2026 weekday changes to several routes, illustrating why a saved timetable should be rechecked. Customer-service hours are not bus operating hours, and Handibus eligibility or Book-A-Bus reservations are separate from conventional transit access.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare Sherwood Park local routes and commuter services to Edmonton, including university, downtown and government destinations. Bethel and Ordze terminals have different evening and weekend options; local on-demand services require a request and have separate booking hours. Current assistance is available at 780-464-7433, Monday to Friday 07:00–19:00 and Saturday 08:00–17:00 with a 12:15–13:15 break, closed Sundays. Verify the correct timetable and regional fare before travelling.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The airport’s own guide compares parking, public transit and other ground transport choices for a terminal outside Edmonton’s city boundary. Check the chosen operator’s pickup point, luggage and accessibility arrangements, operating hours and current price rather than assuming all options run overnight. Parking reservations, commercial shuttle bookings and the public 747 bus have different terms. Treat dated promotions as time-limited, and use the operator’s current information before paying or planning a connection.
Address
12360 121 Street NW, Edmonton, AB T5L 5C3.
Telephone | Fax
Information, reservations and arrivals/departures: 1-888-842-7245; parking operator: 780-809-4615.
Opening hours
Published station and ticket counter: Tue and Fri 17:00–24:00; Sat 17:00–20:00. Confirm current train-day and holiday arrangements before travelling.
More information
VIA’s Edmonton station serves long-distance rail and has limited opening days tied to train operations, rather than a daily commuter timetable. Check the actual departure, boarding requirements, baggage and accessibility arrangements directly with VIA. The provider lists wheelchair access and boarding assistance facilities, but advance arrangements may be needed. Some third-party transport references on the station page are old, so verify a current connection rather than relying on historical bus operators or taxi estimates.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use Alberta’s public road-information service to check highway conditions, construction, closures, cameras and advisories before an intercity trip. Map layers and update times need attention, and a missing alert is not a guarantee that a road is clear or safe. Weather and incidents can change after checking, especially outside Edmonton. Plan fuel, timing and alternative arrangements for the actual route, and use emergency services rather than this information website for an immediate incident requiring response.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The provincial guide distinguishes learner, passenger vehicle, motorcycle and commercial licences and links the route for exchanging a licence from another jurisdiction. Previous driving experience, recognised exchange arrangements, evidence, tests and fees affect the process. Do not assume an overseas licence can simply be converted or used indefinitely after becoming an Alberta resident. Check the current rules for the licence and vehicle involved and consult an authorised registry agent before booking a test or paying a provider.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Learn which authorised registry agents provide driver licensing, vehicle registration and other provincial registry services. Use the linked agent finder to choose an Edmonton office, then check that agent’s own hours, accessibility, appointment needs, documents and fees. An agent acts on behalf of government for specified transactions but may have its own service charges or limited offerings. Online and alternative-delivery options differ by transaction; the general guide is not a completed application or an assurance that an office can handle every request.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The City’s cycling guide links route maps, shared pathways, parking, winter cycling and educational opportunities, along with community repair or equipment resources. Compare the route with your experience, weather and current construction, since a mapped path does not guarantee a particular surface condition or protection from traffic. Workshops, community rides and private services can have separate registration or fees. Check the relevant provider and current route conditions before planning a commute or family ride.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This municipal guide helps individuals and agencies identify reduced-cost transit options, including Ride Transit, senior concessions and programmes linked to household circumstances. Income, residence, status or an existing benefit may affect eligibility, and documents or a concession application can be required. Use the current criteria and Service Centre guidance rather than assuming newcomer status alone creates an automatic free pass. Approval, the fare product and regional or airport validity are separate checks.
Business | Enterprise
Address
Edmonton office, The Workup Coworking, Suite 810, 10055 106 Street NW, Edmonton, AB T5J 2Y2.
Telephone | Fax
780-422-7722; toll-free: 1-800-272-9675.
Opening hours
Mon–Fri 08:30–16:30. Virtual and in-person consultations by appointment only; no walk-ins.
More information
Business Link provides free one-to-one guidance, market research, resources and learning opportunities for Alberta small businesses. Ask about the steps for your idea, customer research, business planning and appropriate referrals before paying a commercial adviser. The own contact page lists an Edmonton coworking office but explicitly requires appointments for both virtual and in-person consultations. Advice does not establish a licence, immigration entitlement, grant approval or a guarantee that a proposed business will succeed.
Address
Edmonton Service Centre, second floor, Edmonton Tower, 10111 104 Avenue, Edmonton, AB T5J 0J4.
Telephone | Fax
311; from outside Edmonton: 780-442-5311.
Opening hours
Service Centre Mon–Fri 08:00–16:30; weekends and statutory closures excluded. Arrange the correct licensing or permit appointment.
More information
Check the municipal business licence, business classification, location and home-based business rules before operating in Edmonton. The City links application, renewal, change and cancellation guidance and one-to-one permit support. A licence is distinct from provincial registration, tax accounts, zoning or professional authorisation, and several approvals may be needed. Fees and conditions depend on the activity. Use the actual current process and documents; an enquiry or submitted form is not permission to begin trading.
Address
10107 Jasper Avenue, Edmonton, AB T5J 1W8.
Telephone | Fax
825-965-7526.
Opening hours
Contact page: Mon/Fri 08:30–16:30, Tue–Thu 07:30–20:00. Main-page footer instead lists Mon–Fri 07:30–20:00 and Sat 09:00–16:00. Confirm the intended service and appointment before visiting.
More information
Edmonton Unlimited connects innovators and founders with programmes, expertise and networks for developing, testing and growing an idea. The site describes funded programmes offered at no cost, with specific campus, startup and growth pathways and their own participation conditions. Ask which route fits the business stage rather than assuming automatic funding or a workspace. Its contact page and homepage footer publish different opening hours; confirm the actual visit or event directly instead of treating either timetable as universal.
Address
Suite 600, 9990 Jasper Avenue, Edmonton, AB T5J 1P7.
Telephone | Fax
Reception: 780-426-4620; membership: 780-409-2134; World Trade Centre bookings: 780-409-2130.
Opening hours
Not available
More information
The Chamber is a membership-based business organisation offering connections, learning events and advocacy for the Edmonton business community. Compare membership fees, event charges and the services relevant to your business before joining; it is not the office that issues a municipal licence or approves immigration status. The own main, about and contact pages direct readers to arrange a meeting but do not publish a standing reception timetable. Call the appropriate team to confirm access and whether a service is included in membership.
Address
Edmonton Business Centre, Suite 820, 9888 Jasper Avenue, Edmonton, AB T5J 5C6.
Telephone | Fax
Business Solutions Centre: 1-888-463-6232; Edmonton fax: 780-495-6616.
Opening hours
Mon–Fri 09:00–17:00; confirm meetings with the business centre.
More information
The Business Development Bank of Canada offers financing and consulting to businesses through its Edmonton centre and online services. Loans involve assessment, interest and repayment terms, while consulting can have charges; this is not an automatic public grant. Compare suitability, eligibility and total costs before committing. Its free articles, planning templates and calculators can help prepare questions, but using a tool or making an enquiry does not guarantee approval or replace professional advice for a particular transaction.
Address
General enquiries: Bell Tower, Suite 1500, 10104 103 Avenue, Edmonton, AB T5J 0H8. Research/testing facilities have separate addresses and functions.
Telephone | Fax
Bell Tower: 780-423-5727; toll-free: 1-877-423-5727; entrepreneurial investments intake: 403-210-5229.
Opening hours
Not available
More information
The provincial innovation organisation offers programmes and connections for technology, knowledge-based businesses and research. Start with the relevant sector or entrepreneurial investments team and confirm the current intake, project fit, eligible costs and any matching contribution. Funding is competitive and programme-specific, not a general startup entitlement. The own contact page distinguishes general Bell Tower enquiries from testing facilities but gives no general office timetable; arrange a meeting rather than arriving at a laboratory or assuming walk-in business advice.
Address
Mailing: Suite 1000, 10055 106 Street NW, Edmonton, AB T5J 2Y2. Packages: 10th floor at the same street address. Walk-in appointments are not available.
Telephone | Fax
Alberta toll-free: 1-800-713-3558.
Opening hours
Not available
More information
AWE supports women entrepreneurs in Alberta with business learning, guidance, networks and loan-readiness or financing options. Programmes serve different business stages, so discuss the intended support, participation conditions and any fees. Loans are repayable financing with approval requirements, rather than a grant available to everyone. The own contact page explicitly rules out walk-in appointments and gives no telephone timetable; use the enquiry route to arrange contact instead of treating its mailing or package address as a public counter.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Futurpreneur’s online guide introduces startup loan financing, mentorship and practical resources for young entrepreneurs, including targeted programmes. The site describes routes for founders aged 18–39, but each programme’s status, business stage, experience and other conditions must be checked before relying on it. Financing is a repayable loan subject to assessment, not an automatic grant; mentorship does not guarantee commercial success. Use the current programme details and compare obligations before making a commitment.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This provincial guide links business names, legal structures, incorporation, registry providers and responsibilities after registration. Decide the actual business type and where it will operate before choosing the registration route. Provincial registration is separate from an Edmonton business licence, federal tax accounts and permission to work in Canada. Fees, required documents and ongoing filings depend on the structure; use the current registry instructions and obtain individual advice where the choice has legal or tax consequences.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
BizPaL is a free government-supported tool for finding permits and licences relevant to a business type and location. Select Alberta and the actual Edmonton activity, then confirm the results with the responsible authority, especially for regulated work or a particular premises. The search does not issue a licence, complete a registration or guarantee that every requirement has been captured. Provincial, municipal and federal obligations can overlap, and approvals, fees and inspections need to be checked separately.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The federal registration guide helps distinguish a corporation, sole proprietorship, partnership or cooperative and the jurisdiction involved. It asks prospective owners to consider the main office, provinces of operation, name and business type before registering. Follow the appropriate linked route and check business-number or tax-account requirements where relevant. Registration is separate from local licences and from a person’s immigration or work conditions; choosing a structure may require professional legal or tax advice.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
CIPO provides official information about trademarks, patents, copyright, industrial designs and related databases. Explore the right protection for the actual product, brand or work, and check application fees, examination requirements and any agent arrangements. A business name registration is not automatically the same as a registered trademark, and an application does not guarantee a granted right. The site also publishes warnings about intellectual-property scams and notices about online service availability.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The federal directory connects entrepreneurs with a benefits finder and national or regional support organisations. Its Alberta section points to Prairies Economic Development Canada, the Prairies Business Service Network and Community Futures Alberta. Check each provider’s geographic area, sector, stage and actual programme terms; rural support does not automatically cover an Edmonton business. Grants, loans, advice and tax incentives have different conditions, and a directory listing does not promise funding.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use this federal checklist to organise market research, a business plan, name selection, legal structure, registration, permits and financing questions. It brings together different authorities, which is useful when preparing an Edmonton venture but does not replace Alberta or City requirements. Free tax-learning support and commercial financing are distinct services. Immigration links on a business guide do not establish that an individual qualifies for a visa or may work; verify the current rules and your actual conditions separately.
Immigration | Public authorities
Address
Canada Place, main floor, 9700 Jasper Avenue, Edmonton, AB T5J 4C1. The dedicated passport office has a separate suite and service scope.
Telephone | Fax
SIN: 1-866-274-6627; Employment Insurance: 1-800-206-7218; CPP/OAS/GIS: 1-800-277-9914; employers/ROE: 1-800-367-5693; general: 1-800-622-6232. TTY: general 1-800-926-9105, pensions 1-800-255-4786, EI 1-800-529-3742, ROE 1-855-881-9874. Foreign-worker fax: 1-866-293-9979.
Opening hours
Office Mon–Fri 08:30–16:00; listed federal holiday closures apply. Programme telephone lines have their own schedules; no public phone/fax facility is available at the office.
More information
This federal service centre offers SIN applications, benefit information and several Service Canada programmes. Check the exact service and required original documents before visiting. The Canada Place main-floor centre is distinct from the dedicated passport office in Suite 126; passport delivery options and processing targets differ between office types. The published numbers are programme and general enquiry lines rather than a direct local reception line. An office visit or application does not guarantee benefit eligibility or a particular processing outcome.
Address
Central: 10242 105 Street, Edmonton, AB T5J 3L5. North: Suite 2050, Northgate Centre, 9499 137 Avenue, T5E 5R8. South: Mill Woods Town Centre, 2331 66 Street, T6K 4B5. West: Suite 120, Meadowlark, 15710 87 Avenue, T5R 5W9.
Telephone | Fax
Edmonton: 780-644-9992; toll-free: 1-877-644-9992; separate emergency Income Support contact: 1-866-644-5135. Existing Income Support clients: 780-415-4900; fax: 780-427-4778.
Opening hours
Alberta Supports contact centre Mon–Fri 07:30–20:00, statutory holidays closed. Local centres generally Mon–Fri 08:15–16:30 unless otherwise listed. Emergency income contact 24/7.
More information
Alberta Supports helps residents navigate provincial programmes relating to income, employment, disability, family needs and housing stability, with interpretation support available. Eligibility, applications and assigned-centre responsibilities differ between programmes. The longer telephone contact schedule is separate from local office hours, and some centres have lunch closures or specific service arrangements. Ask which Edmonton team handles the matter before travelling; navigation or an emergency enquiry does not guarantee a payment or immediate approval.
Address
Municipal telephone, app and online service requests; use the relevant department’s actual location if an office appointment is needed.
Telephone | Fax
311; outside Edmonton: 780-442-5311; TTY/relay: 711; emergency: 911.
Opening hours
Agent service Mon–Sat 07:00–19:00; Sundays and listed statutory holidays closed. After-hours urgent bylaw/public-safety options are available through the phone menu.
More information
311 is the City’s non-emergency route for municipal information and concerns such as transit, roads, parks, waste and bylaws. Interpretation can help callers who do not speak English. The request system assigns matters to the responsible service and provides a reference, but response times depend on priority and conditions. A closed request can mean a duplicate or another stated outcome rather than work completed. Immigration, SIN and provincial identity matters belong to other authorities; immediate emergencies use 911.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use IRCC’s current guide to distinguish employer-specific and open work permits, extensions, condition changes and limited situations where a permit is not required. The right route depends on the individual’s status, location, work and documents. A job offer, Alberta licence, SIN or application receipt does not by itself establish permission to work. Check current instructions, expiry dates and any conditions applying while a decision is pending, and obtain qualified advice for a complex or urgent situation.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Service Canada explains how to apply for, find, update and protect a SIN. Temporary-resident records and their validity are linked to the relevant immigration documents, while citizens and permanent residents follow a different route. Check the actual document requirements and official application channel rather than paying an intermediary unnecessarily. A SIN is a personal identifier, not an immigration approval or proof that every kind of work is authorised; keep it private and share it only where legitimately required.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Eligible Alberta residents who can legally live in Canada and do not hold a valid driver’s licence can check the provincial ID-card process. The guide explains age and consent rules and evidence of Alberta residence and legal presence. An ID card establishes identity for its stated purpose and does not authorise driving, employment or immigration status. Confirm current original documents, fees and the chosen registry agent’s appointment arrangements before visiting; acceptance of a document depends on the actual application rules.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The provincial account provides sign-in and identity-verification access for participating Alberta digital services. Different services can require different verification levels and supporting information; creating an account is separate from approval for a health, benefit or licensing programme. Follow the official service link and keep credentials private. A digital account does not replace federal immigration documents or establish eligibility by itself, and a dated promotional benefit on the page should not be assumed still open.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Alberta Vital Statistics explains the registration of births that occur in the province, including the information supplied by parents and the confirmation sent by a hospital or registered midwife. Registration is distinct from ordering a birth certificate, and special circumstances such as delayed registration, adoption or surrogacy use different instructions. Use the correct provincial process rather than a presumed municipal birth-registration office. Check the current naming, document and eligibility requirements before submitting personal information.
Address
Police Headquarters, 9620 103A Avenue, Edmonton, AB T5H 0H7. Station front-counter and collision reporting locations are separate services.
Telephone | Fax
Headquarters business contact: 780-421-2200; non-emergency reporting: 780-423-4567 or #377 within city limits; emergency: 911; non-emergency crisis diversion: 211, press 3.
Opening hours
Headquarters regular business contact Mon–Fri 08:00–16:00. This is not a timetable for all police stations or emergency response; check the appropriate reporting location.
More information
The police contact guide distinguishes emergencies, non-emergency reporting, permitted online reports and station visits. Collisions are directed to collision reporting centres, and only specified incidents fit the online system. Use the correct route for the situation rather than attending headquarters for every service or treating an online report as an emergency call. The listed headquarters hours concern regular business contact; they do not limit emergency response or establish another station’s counter hours.
Address
Telephone application service. Mailing only: Suite 900, Sun Life Place, 10123 99 Street NW, Edmonton, AB T5J 3H1.
Telephone | Fax
1-866-845-3425; current-client document fax: 1-866-382-7253.
Opening hours
Telephone applications Mon–Fri 08:15–16:15; most statutory holidays closed. The mailing address is not an assumed drop-in intake counter.
More information
Legal Aid assesses financial and legal eligibility for covered matters and prioritises specified urgent callers. Its current contact page says most representation is not free: reduced-rate lawyer services generally involve a repayment arrangement, while some immediate assistance follows different rules. Ask about the actual service, costs and documents before relying on representation. A phone enquiry does not pause a court or immigration deadline, guarantee approval or establish that a lawyer has accepted the case.
Address
General office: Suite 800, 10405 Jasper Avenue NW, Edmonton, AB T5J 4R7. Tribunal-stage office: Suite 1203, Commerce Place, 10155 102 Street NW, AB T5J 4G8; arrange in-person tribunal service.
Telephone | Fax
Confidential inquiry: 780-427-7661; registrar fax: 780-427-6013. Director’s office: 780-427-3116, fax 780-422-3563. Tribunal: 780-638-4635. Alberta toll-free access: 310-0000 then the required number.
Opening hours
Mon–Fri 08:15–16:30. Documents may be dropped at the general office during business hours; tribunal in-person arrangements require contact.
More information
The Commission explains rights and responsibilities under Alberta human rights law and handles eligible discrimination complaints. Start with the confidential inquiry line for a general situation; Director and Tribunal contacts have different roles at later stages. Check jurisdiction, protected grounds, deadlines and the current complaint process rather than assuming every unfair treatment issue falls within the Act. The Commission is distinct from police, a tenancy tribunal and an individual’s lawyer, and an enquiry does not guarantee a particular outcome.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The CRA guide explains how tax residence, immigration circumstances, income and family details affect tax obligations and benefit or credit applications. Tax residence is assessed using residential ties and is not identical to immigration status. Some payments can be applied for before a first tax return, subject to their own conditions; no income does not automatically remove every filing or benefit-related requirement. Use current CRA instructions, keep records and seek individual help when your residence or cross-border income is uncertain.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
IRCC’s public guide directs applicants to the status method appropriate to the application type and how it was filed. Work or study permits, permanent residence, citizenship and PR cards may use different accounts or trackers. Read the instructions and acknowledgement requirements before attempting personal access. A processing update, acknowledgement or estimated time is not a decision or proof of current permission to work, study or remain; check the actual documents and conditions separately.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current IRCC hub links first PR cards, renewals, replacements, travel documents, travel records and guidance about permanent resident status. The document needed for commercial travel and the underlying status are related but distinct issues. Check residency obligations, document validity and the correct process before booking travel or relying on an urgent request. A card application or portal account does not itself confirm approval, processing priority or that every entry requirement has been met.
More services | Integration
Address
Downtown: 10170 112 Street NW, Edmonton, AB T5K 2L6. Gupta: 11713 82 Street NW, T5B 2V9. Welcome Centre: Suite 304, 6203 28 Avenue, Mill Woods Town Centre Professional Building, T6L 6K3. C5 Northgate: 13530 97 Street NW, T5E 4E2. C5 Northeast: Clareview Community Recreation Centre, 3804 139 Avenue NW, Entrance 3.
Telephone | Fax
Downtown: 780-424-7709; fax: 780-424-7736. Gupta: 780-945-2295. Welcome Centre: 587-401-1129. Both C5 locations: 780-456-1484.
Opening hours
Downtown/Welcome Centre Mon–Fri 08:30–16:00. Gupta Mon/Tue/Thu 08:30–20:00; Wed/Fri 08:30–16:00. C5 offices Mon–Fri 09:00–16:00. Confirm programme appointments.
More information
Settlement workers provide confidential orientation, individual support and group information for adults adapting to life in Edmonton. Ask about housing, school connections, public services and the separate programme for older newcomers aged 55 and over. The centre describes free settlement assistance, but the appropriate programme and intake still depend on the person’s circumstances. Its current location list places the Welcome Centre in Mill Woods Town Centre and the northeast C5 service at Clareview; older addresses should not guide a visit.
Address
Client services: Suite 201, 10720 113 Street, Edmonton, AB T5H 3H8. ESL/programme centre: 2nd floor, 11314 107 Avenue, Edmonton, AB T5H 1E2.
Telephone | Fax
780-474-8445
Opening hours
Office Mon–Fri 09:00–12:00 and 12:30–16:30; major statutory holidays closed. ESL follows its own September–June class calendar; confirm intake and class times.
More information
EISA offers settlement connections through community, school and library programmes, alongside English learning and the New Neighbours initiative. Its published ESL information describes a September–June programme with limited registration capacity, so contact the team early about level, space, fees and status requirements. Ask separately about refugee-claimant or naturalised-citizen projects and any translation or notarial charges. These local programmes should not be assumed to have the same eligibility as federally funded LINC.
Address
Alice Colak Centre, Immigration and Settlement Service, 8212 118 Avenue, Edmonton, AB T5B 0S3
Telephone | Fax
780-424-3545; fax: 780-425-6627
Opening hours
Not available
More information
The Language Assessment, Referral and Counselling Centre helps newcomers identify their English level and suitable training, including referrals to language classes. The English-services page also describes conversation opportunities and information about training or student finance. Arrange the appropriate assessment before enrolling with a provider that requires it. CSS asks clients to bring immigration documents and says a driver’s licence is not accepted for that purpose. Confirm the particular programme’s eligibility and appointment arrangements.
Address
LINC programme: 820 Saddleback Road NW, Edmonton, AB T6J 4W4
Telephone | Fax
780-429-3112 ext. 221, 222 or 223
Opening hours
LINC office Mon 09:00–15:30; Tue/Thu/Fri 08:30–17:30; Wed 08:30–20:30; Sat 09:00–14:30. Generic contact page instead lists weekdays 08:30–17:30; confirm the programme appointment. Full-time Tue–Fri 09:00–14:30; women’s afternoon Tue–Fri 12:15–17:15; part-time mornings Tue–Fri 09:00–12:00. Saturday hybrid onsite 09:00–14:30 with Tue/Thu online components. Evening hybrid Wed onsite 18:00–21:00 with Mon/Thu online; CLB 4 online Mon/Wed/Thu 18:00–21:00. Literacy streams use the stated full-time, women’s afternoon or morning times; pre-LINC Tue–Fri 09:00–12:00.
More information
ASSIST provides several English and literacy streams for eligible adult newcomers. Obtain the required language assessment through Catholic Social Services, then ask which level, delivery format and available place match the assessment. Funded LINC is free for eligible participants, rather than an unrestricted free course for every resident or international student. Its dedicated programme address is 820 Saddleback Road, distinct from ASSIST’s other offices. Federal eligibility changes for economic-class permanent residents are date-dependent; check the current IRCC rules before relying on an older summary.
Address
Student Centre, main floor, Centre for Learning and Teaching, 10215 108 Street NW, Edmonton, AB T5J 1L6
Telephone | Fax
780-644-6000; toll-free: 1-866-534-7218
Opening hours
Student Centre reception Mon–Wed/Fri 08:15–16:30; Thu 09:00–16:30. Full-time blended LINC: Mon/Wed/Fri onsite, Tue/Thu online, 08:00–12:00 or 12:00–16:00, plus independent study. Part-time evening onsite Tue/Thu 18:00–21:00. Online option: two 90-minute webinars plus three independent hours weekly; ask the assigned timetable.
More information
NorQuest’s LINC programme covers initial literacy through CLB 4 with full-time, part-time and online options, and an American Sign Language route through Connect Society. It advertises starts every two months subject to space. The current requirements call for permanent-resident status and an appropriate assessment from Catholic Social Services; verify the current intake and federal eligibility rules. Eligible LINC students do not pay tuition. The programme is unavailable to international students and does not provide a post-graduation work permit route.
Address
Suite 100, 10578 113 Street, Edmonton, AB T5H 3H5
Telephone | Fax
780-944-4687; fax: 780-423-4193
Opening hours
Own contact page: Mon 09:00–17:00; Tue–Fri 09:00–20:00; Sat 12:00–20:00; Sun/statutory holidays closed. Programme/about footers instead show Mon–Fri 09:00–17:00, weekends closed. Confirm the specific service and appointment before travel.
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AHC offers individual and group settlement support in the Greater Edmonton area, helping people navigate housing, utilities, health, government services and community connections. Ask which English- or French-language support and learning programme fits the household’s needs. Its broader community programmes serve several newcomer groups, but funding and access differ by service; a general welcome statement is not proof of eligibility for every funded course. The provider’s own pages publish conflicting office schedules, so confirm the relevant appointment directly.
Address
9342 34 Avenue NW, Edmonton, AB T6E 5X8
Telephone | Fax
780-490-0477
Opening hours
Office weekdays 09:00–16:00; weekends/statutory holidays closed. Own 2026/27 timetable: beginner English Mon/Tue/Fri 13:30–15:00, online or onsite; advanced English Sat 09:00–15:00 onsite. Beginner digital Mon 10:30–12:00; intermediate Fri 10:30–12:00; advanced Sun 10:30–12:30, all onsite. Weekend classes have separate access arrangements.
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ICWA advertises beginner and advanced English alongside digital-literacy classes and settlement-related support. The provider’s 2026/27 timetable distinguishes weekday beginner English from the Saturday advanced class, and lists different computer levels on Monday, Friday and Sunday. Ask about registration, eligibility, current availability and any charges before attending. Normal office closure on weekends does not cancel the separately advertised weekend classes; confirm how to enter for the class. The organisation’s name is Indo-Canadian Women’s Association.
Address
Cité Francophone: Suite 108, 8627 rue Marie-Anne-Gaboury, Edmonton, AB T6C 3N1. Northgate Centre: Suite 1012, 9499 137 Avenue NW, Edmonton, AB T5E 5R8.
Telephone | Fax
Cité Francophone: 780-540-8682; fax: 780-540-8684. Northgate: 825-480-4537.
Opening hours
Not available
More information
Francophonie Canadienne Plurielle supports French-speaking newcomers through settlement guidance, school and housing connections, tax-related assistance and community activities. The Edmonton branch also describes conversational English workshops. Contact the appropriate local office to check registration, language, eligibility and the timetable for the requested service. The Edmonton pages list both Cité Francophone and Northgate locations. Opening times shown for FRAP offices in other Alberta cities have not been assigned to Edmonton.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
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ECALA’s directory helps adults find Edmonton community learning organisations offering foundational English, literacy, numeracy, digital or family learning. Search by the relevant type of learning and follow the actual agency’s programme details. A funded organisation’s inclusion does not mean that every class is free or open to every applicant. Check the current dates, level, accessibility, delivery format and registration conditions with the provider; an older lookbook or calendar entry is not a guarantee of an available place.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the location and interest filters to explore volunteering opportunities in Edmonton and nearby communities. Listings describe organisations, tasks and time commitments, offering a way to practise communication and build local connections. Check age, training, screening, accessibility and any required checks directly with the host. Volunteering is not paid employment, a guaranteed placement or an immigration-status entitlement. Choose a role whose duties and schedule are clear, and confirm whether any participation costs apply.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find federally funded settlement providers outside Quebec and narrow the results to Edmonton and the service needed. Eligibility depends on immigration category. Since 1 April 2026, economic-class permanent residents and accompanying dependants generally have six years from permanent-resident status to use these services; this becomes five years from 1 April 2027. Other eligible groups have different rules, while Canadian citizens are not eligible for federally funded settlement services. Ask about local alternatives if this funding route does not apply.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The federal guide explains funded English LINC and French CLIC classes, assessment and common delivery options. Eligible learners may study full- or part-time, onsite or online where a provider offers that format. Some programmes provide transport or childminding support, which must be confirmed locally. Read the current settlement-eligibility page alongside this older general guide, especially the date-dependent limits for economic-class permanent residents. A provider still determines the suitable level, intake and available place.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Mauril uses authentic CBC and Radio-Canada audio and video to practise listening and everyday English or French. Its own FAQ confirms that it is free and intended for people in Canada; media rights restrict use outside Canada. Work through material at an appropriate level and combine it with real conversation or a local class when possible. This self-directed digital resource does not itself replace a LINC assessment, an approved immigration language test or a formal course credential. Use it as practice alongside the assessment or class required by the chosen programme.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This UK-based online resource offers adults English listening, reading, grammar and vocabulary practice organised by level. Its learning materials are free; registration enables additional library or community features. Paid structured courses are advertised separately, so distinguish free practice from a trial or a subscription. The approximate CEFR level test is not an official Canadian Language Benchmarks assessment or an immigration examination. Check current access conditions and use local settlement providers for Canadian programme advice.