City: CA / Vancouver
Useful contacts for jobs, language courses, public authorities, residence, housing, family, health, transport, businesses, universities and social services in Vancouver.
Jobs | Training | Careers
Address
Suite 312, 2555 Commercial Drive, Vancouver, BC V5N 4C1
Telephone | Fax
604-708-9300
Opening hours
Office Mon/Tue/Thu/Fri 8:30 am–5 pm, Wed 8:30 am–3 pm, Sat 10 am–2 pm. Resource centre closes 4:30 pm weekdays except Wed 2:30 pm. Homepage appointment window: weekdays 9 am–3 pm; Sat 10 am–2 pm.
More information
Publicly funded employment centre operated by a contracted service provider, with job-search resources, skills assessment, employment planning and possible training or work-experience support. The own contact page distinguishes the resource area from office hours; the homepage gives a separate in-person appointment window. Check eligibility and book the appropriate service before travelling. French services are advertised, but this is not an immigration office and funding, placement or a job is not guaranteed.
Address
Suite 900, 1200 Burrard Street, Vancouver, BC V6Z 2C7
Telephone | Fax
604-334-6372
Opening hours
In person Mon/Tue 8:30 am–6 pm, Wed 11:30 am–4:30 pm, Thu/Fri 8:30 am–4:30 pm. Phone/virtual Wed from 8:30 am; other weekdays as above. Weekends/statutory holidays closed.
More information
Government-funded job-search assistance, employment planning, skills assessment and access to computers, printing and other employment resources. Wednesday telephone and virtual opening starts earlier than the public counter, so those schedules must not be interchanged. The provider explains BCeID and Online Employment Services registration; staff can advise about access, but a registration does not itself establish entitlement to training funds or employment. Ask which supports fit your circumstances.
Address
Vancouver Welcome Centre, 2610 Victoria Drive, Vancouver, BC V5N 4L2; confirm programme appointment location
Telephone | Fax
Career Paths 604-375-2105 / 236-985-7359; FAQ also 604-360-3574; general 604-684-2561
Opening hours
Welcome Centre Mon–Fri 9 am–5 pm, weekends closed. Programme appointments separately arranged; online information sessions Tuesdays noon–1 pm.
More information
Free support for eligible skilled immigrants to reconnect international experience with work in British Columbia, including licensing guidance, mentoring, job search and possible skills funding. The own page lists permanent residents within ten years or protected persons, underemployment/unemployment and language thresholds; its FAQ gives more detailed experience requirements by occupation and age. Confirm the applicable stream rather than assuming the headline minimum covers everyone. ISSofBC does not issue professional licences or immigration decisions.
Address
2nd floor, 1256 Granville Street, Vancouver, BC V6Z 1M4
Telephone | Fax
604-605-4666
Opening hours
Mon 9:30 am–5 pm; Tue 10 am–5 pm; Wed–Fri 9:30 am–5 pm, except first Wednesday monthly opens 11 am.
More information
Youth employment centre for job seekers aged 16–30, offering in-person and virtual career support, workshops, résumé and cover-letter review, job-search tools and possible training-related support. WorkBC case management and financial support have eligibility criteria; free advertised services are not an unconditional entitlement to a paid placement or grant. The own current index was read after local 403 protection. Confirm the first-Wednesday opening and the right intake route before visiting.
Address
Staffing: Suite 240, 111 West Hastings Street, Vancouver, BC V6B 1H4; HQ Suite 310 same building. Eastside Works: 57 East Hastings Street, Vancouver, BC V6A 1M9
Telephone | Fax
Staffing 604-692-0781; HQ 604-692-0782; Eastside Works 604-620-4587
Opening hours
Staffing Mon–Fri 5:30 am–5:30 pm, Sat 6 am–10 am. Eastside Works Mon–Fri by appointment. HQ hours are not the staffing dispatch schedule.
More information
Nonprofit social enterprise connecting people facing employment barriers with staffing, training and practical employment supports. The own contact page separates the staffing office, headquarters and appointment-only Eastside Works; use the appropriate destination. Its staffing guidance describes an application, orientation and job-specific requirements, with equipment lending and other supports subject to arrangements. This is a staffing employer rather than a guarantee of hours, placement, transport or immigration eligibility.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Provincial overview of employment-centre services and a location directory with individual addresses, telephone numbers and schedules. Compare Vancouver centres by the service and neighbourhood you need. The province-wide list is not a single walk-in office; office, resource-area and appointment hours may differ on each provider’s own site. Eligibility for case management, wage subsidies or training is assessed separately, and a listing does not guarantee funding, a vacancy or a same-day appointment.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search more than 500 occupational profiles by name, NOC code and category, with duties, training routes, earnings information and provincial labour-market projections. These are planning statistics, not a personal wage offer or a promise that a role will be available in Vancouver. Use the profile to identify qualifications and then verify regulated-profession requirements with the responsible body. A career profile does not recognise a foreign credential or establish permission to work.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Directory of skills and employment-readiness programmes with service areas, target groups, providers and eligibility. Current examples include online office-skills training for eligible immigrant/racialized women and VCC early-childhood-assistant training serving Metro Vancouver. The directory covers different regions and groups; a Vancouver resident should check the actual cohort, work eligibility, unemployment or precarious-employment criteria and intake dates. Programme listing is not admission, certification or guaranteed funding.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Federal vacancy and career-information portal with resources for newcomers, young people and people with disabilities. Filter by Vancouver or the actual commuting area, read employer requirements and verify the closing date. Optional account features and direct applications have separate conditions; a listing does not confer immigration status, a work permit or professional licensing. Earnings and labour-market information are context for planning, not a guarantee of salary, hiring or continued availability.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official municipal recruitment site covering administration, community services, engineering, trades, parks, technology and other City roles. Read each posting’s qualifications, employment conditions and deadline before preparing an application. Internal postings and other civic agencies have separate routes. The page retains an undated May 15–16 maintenance banner; it is not treated as a current October outage. A candidate profile is not a job offer, and no application or account was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Provincial trades authority explains apprenticeship as workplace training combined with technical classroom learning, with routes into foundation, youth and underrepresented-group programmes. Explore the trade, sponsor arrangements and certification requirements before committing to a course. Grants, loans and tax credits are distinct supports with their own criteria, while prior provincial apprenticeship credit requires assessment. Reading this guide does not register an apprenticeship, award credit or guarantee paid work.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official explanation of educational credential assessment for immigration purposes, including designated assessment organisations and profession-specific bodies. An ECA may help describe overseas education but does not guarantee a job or a licence to practise a regulated profession in British Columbia. Ask the provincial regulator about the intended occupation before paying for an assessment. Costs, document requirements and processing times vary; a different assessment purpose may require a different report.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Provincial workplace-safety resources for workers under 25 and people of any age who are new to a job or facing new hazards. The page links rights/responsibilities information, practical safety guides, videos and training tools. It gives questions support at 604-276-3100 or 1-888-621-7233; these are not presented as emergency dispatch. General safety education does not replace site-specific orientation, an employer’s duties or a formal injury/unsafe-condition reporting process.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Provincial guide to Career Paths streams and funded providers by occupation and community, useful when the nearest general programme is not the correct specialist route. It distinguishes regulated, construction/engineering/technology and unregulated occupations, with different providers across Metro Vancouver and British Columbia. Contact the listed provider about language, experience, status and residence requirements. Possible upgrading assistance and mentoring are conditional; the directory does not issue licences or promise a professional-level job.
Universities | Colleges
Address
Welcome Centre, Brock Hall, 1200–1874 East Mall; document mail: Enrolment Services, 2016–1874 East Mall, Vancouver, BC V6T 1Z1
Telephone | Fax
Domestic Canada 604-822-9836 / 1-877-272-1422; international and Canadians abroad 604-822-8999
Opening hours
Pacific time. Welcome Centre Mon/Wed–Fri 9 am–4 pm, Tue 10 am–4 pm, Sat 9:30 am–2:30 pm. Domestic phone Mon/Wed–Fri 9:30 am–4 pm, Tue 10 am–4 pm; international phone Mon–Fri 9 am–4 pm. Sun closed.
More information
Public research university with campus-specific undergraduate admissions support. The Vancouver Welcome Centre, telephone channels and document-mailing unit have different locations or schedules; ordinary document drop-off is generally not accepted. Check the intended programme, academic and English requirements, tuition category and deadlines. Graduate admissions use a separate route. An admissions conversation or offer does not itself establish study-permit eligibility, funding or a place in every course.
Address
1100 Harbour Centre, 515 West Hastings Street, Vancouver, BC V6B 5K3
Telephone | Fax
Registrar Information Services 778-782-6930
Opening hours
Vancouver counter Mon–Thu 10 am–5 pm, Fri 10 am–4 pm; general holidays closed. General phone/live help 10 am–12:30 pm and 1:30–3:30 pm. Admissions phone Wed 11 am–12:30 pm/1:30–3 pm. Current notice: unavailable by phone Oct 26/29.
More information
Public university student-service team for enrolment, fees, transcripts, IDs and related questions. Bring the university ID or original government photo ID for an in-person identity check; electronic copies are not accepted under the published instructions. Undergraduate records have separate phone windows, Monday 10 am–12:30 pm and Thursday 1:30–3:30 pm. Vancouver, Burnaby and Surrey counters have different schedules. Programme location, prerequisites, fees and immigration requirements remain separate from general service access.
Address
Broadway: Level 4, Building A, 1155 East Broadway, Vancouver, BC V5T 4V5; Downtown: Level 1 by Pender entrance, 250 West Pender Street, Vancouver, BC V6B 1S9
Telephone | Fax
604-871-7000 option 3; pre-application Canada/US 1-866-565-7820; international 604-443-8600
Opening hours
Broadway Mon/Tue/Fri 8:30 am–4 pm, Wed 8:30 am–6 pm, Thu 9 am–4 pm; lunch 12:30–1:30 pm. Downtown Mon–Wed/Fri 8:30 am–4 pm, Thu 9 am–4 pm; lunch 11:30 am–12:30 pm. International phone Mon–Fri 9 am–4 pm.
More information
Public college admissions and registration service with two campus counters. Broadway ID-card pickup runs Tuesday–Thursday 10 am–12:30 pm/1:30–3 pm; Downtown Tuesday–Thursday 10–11:30 am/12:30–3 pm, which differs from counter opening. Questions before applying go to advising; submitted applications and registration use the registrar route. The current October 26–30 info week is a dated event, not a permanent class timetable. Admission, assessment, tuition and programme-specific work or study permission must be checked individually.
Address
100 West 49th Avenue, Vancouver, BC V5Y 2Z6
Telephone | Fax
Registrar 604-323-5241; general 604-323-5511; international 604-323-5023; Continuing Studies 604-323-5322
Opening hours
Registrar/Continuing Studies Mon–Thu 9 am–4:30 pm, Fri 9 am–4 pm. International Mon–Fri 9 am–5 pm. Campus building Mon–Fri 8 am–10 pm, weekends 8 am–7 pm; statutory holidays closed.
More information
Public college offering academic, career and continuing-study routes. General building access extends beyond registrar and international-office hours; it must not be treated as an admissions counter schedule. Ask the relevant team about programme entry, English prerequisites, transfer intentions and domestic/international tuition. Department-specific advising and assessment can require an appointment. Continuing Studies and regular academic programmes have different registration and funding conditions, and completing a course does not automatically secure university transfer.
Address
In-person enrolment: SW1 first floor, 3700 Willingdon Avenue, Burnaby, BC V5G 3H2, outside Vancouver. Downtown campus: 555 Seymour Street, Vancouver, BC V6B 3H6; no in-person enrolment service there.
Telephone | Fax
604-434-1610 / 1-866-434-1610 Canada/US; general 604-434-5734
Opening hours
Phone/Burnaby Mon/Tue/Thu/Fri 8:30 am–4:30 pm, Wed 9 am–4:30 pm; last intake 4:15 pm. Downtown published service window Mon–Fri 9:30 am–3:30 pm, lunch 1–2 pm, but explicitly no in-person enrolment. Weekends/holidays closed.
More information
Public applied-education institute with a Vancouver teaching campus and several regional campuses. The own admissions page directs physical student-information and enrolment assistance to Burnaby, while listing a Downtown schedule with an explicit no-in-person-service warning. Do not travel to Seymour Street expecting a registrar counter. Programme advisers can help with preparation and upgrading; after applying an admissions officer is assigned. Tuition, entrance requirements, programme availability and study permission are individual checks.
Address
Student Commons, Level 2, 520 East 1st Avenue, Vancouver, BC V5T 0H2
Telephone | Fax
Reception 604-844-3800
Opening hours
Student Services Mon–Fri 8:30 am–4:30 pm, lunch 12:30–1:30 pm; weekends/holidays closed. Regular building Mon–Fri 7:30 am–11 pm, weekends 8 am–11 pm, statutory holidays closed; summer schedule differs.
More information
Public university specialising in art, design and related creative fields. Student Services supports registration, awards, international advising, accessibility and student life, while academic admission and portfolio requirements depend on the intended programme. Own current student-service and visit pages were separately read after local 403; desk hours differ from long building access. The visit page contains a malformed postcode in one address panel; the consistent institutional footer/contact postcode V5T0H2 is retained. Confirm construction-related access before visiting.
Address
Library Building, room LB152, 2055 Purcell Way, North Vancouver, BC V7J 3H5
Telephone | Fax
Registrar 604-984-4900; general 604-986-1911; TDD 604-990-7848
Opening hours
Mon/Tue/Thu/Fri 9 am–4 pm; Wed 10 am–4 pm. Contact the team about holiday closures and advising appointments.
More information
Public university in North Vancouver, across the inlet from the City of Vancouver. The registrar handles admissions, registration, transcripts and related student enquiries, with academic and financial-aid advice routed to appropriate teams. The current own registrar contact panel gives the weekday timetable and room, rather than using historical external opening hours. Confirm that your programme is offered at this campus and compare tuition, English requirements, transfer rules and travel time before applying.
Address
New Westminster: room S2700, 700 Royal Avenue; Coquitlam: room A1450, 1250 Pinetree Way. Mail only: PO Box 2503, New Westminster, BC V3L 5B2
Telephone | Fax
Enrolment 604-527-5478; general 604-527-5400; international 604-527-5092
Opening hours
Mon/Tue/Thu/Fri 9 am–4 pm; Wed 10 am–4 pm. Live chat currently temporarily unavailable.
More information
Public regional college with New Westminster and Coquitlam service counters, both outside Vancouver. Enrolment Services assists prospective and first-semester students with admissions, registration, records and financial-aid questions; continuing students needing detailed planning have a separate Student Success Advising route. Published calls are recorded, and the postal box is not a visiting address. The current live-chat outage is distinguished from available counter/phone service. International prospective students should contact the international team.
Address
Outside Vancouver. Surrey: Maple 1900, 12666–72 Avenue, Surrey, BC V3W 2M8; Richmond: Main 1505, 8771 Lansdowne Road, Richmond, BC V6X 3V8; Langley: West 1060, 20901 Langley Bypass, Langley, BC V3A 8G9.
Telephone | Fax
604-599-2000, menu 2–4–2
Opening hours
Phone/Surrey Mon–Thu 9 am–4 pm, Fri 10 am–4 pm. Richmond Tue–Thu 9 am–4 pm, Fri 10 am–4 pm, Mon closed. Langley Mon–Thu 9 am–4 pm, Fri closed. All SES closed Monday Nov 2 under current notice.
More information
Public polytechnic serving several Metro Vancouver communities rather than a City of Vancouver campus. Student Enrolment Services handles admission/transfer, registration, transcripts, graduation and related records; virtual appointments and live support have separate availability. The current office schedule includes campus-specific closed days and a November 2 closure, so a generic weekday timetable would be misleading. Confirm the actual teaching campus, prerequisites and fees. The Surrey address also appears as the institutional mailing address.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Public British Columbia university offering distance and online courses and credentials for learners who need flexible study. Options cover fields such as business, arts, education, science and health, with different entry and professional requirements. Individual courses can supplement another programme, but transfer credit and credential completion require institutional confirmation. The online route is not a Vancouver teaching campus, and flexible delivery does not mean every course is free, self-paced or available without prerequisites.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Public Alberta university providing online study that can be accessed from Vancouver, rather than a local campus. The own guide explains open undergraduate admission from age 16 while noting programme exceptions and prior-degree requirements for graduate study. Individualised study differs from grouped courses with preset schedules, and completion deadlines can apply. Check tuition, course prerequisites, assessment arrangements and recognition by a receiving institution; online access is not a guarantee of a professional credential or immigration eligibility.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Provincial planning and application service for British Columbia public postsecondary institutions, with programme search, comparison, costs, locations and education/career pathways. A free portal account is separate from institutional application fees and tuition. Compare several suitable programmes and then read each institution’s current admissions and English requirements, deadlines and documentation rules. The portal does not decide eligibility, award financial aid or guarantee admission; offer-letter questions belong with the institution.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official British Columbia transfer-information resource covering course-to-course credit, block transfer and degree partnerships. Search the sending and receiving institutions and check the applicable dates and conditions of an agreement. A listed pathway is not automatic admission to a programme or a guarantee that every overseas or unlisted course will be accepted. Ask the receiving institution about grades, residency requirements, programme fit and formal assessment before paying for courses solely for transfer.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Provincial student-aid service explaining loans, grants, school designation, eligibility, applications and repayment responsibilities. Funding depends on residence/status, institution, course load and individual financial circumstances; admission alone does not establish entitlement. The current page flags changes for private-school students effective August 1, 2026, so old funding assumptions should be checked. Grants and repayable loans are different, and published processing queues are dated information rather than an individual decision or guaranteed payment date.
Libraries
Address
350 West Georgia Street, Vancouver, BC V6B 6B1
Telephone | Fax
604-331-3603
Opening hours
Mon–Thu 9:30 am–8:30 pm, Fri 9:30 am–6 pm, Sat 10 am–6 pm, Sun 11 am–6 pm. Closed Nov 11, Dec 25/26, 2026 and Jan 1, 2027; Dec 24/31 close 5 pm. Special Collections Tue–Sat 10 am–5 pm; Library and Archives Canada desk Tue–Thu 12:30–3:30 pm.
More information
Municipal central library with multilingual collections, computers, study areas, accessible equipment and creative facilities including the Inspiration Lab. Library-card rules, equipment bookings, studio access and meeting-room conditions are separate from entering public space. Special Collections and the Library and Archives Canada desk have shorter distinct schedules; the latter gives 604-666-9699 for enquiries. Own indexed branch/service information was read after local 403. Check the service you need before travelling.
Address
1661 Napier Street, Vancouver, BC V5L 4X4; southeast corner inside Britannia Centre complex
Telephone | Fax
604-665-2222; children’s librarian 604-665-3522
Opening hours
Mon–Wed 9:30 am–8 pm, Thu/Fri 9:30 am–6 pm, Sat/Sun 9:30 am–5 pm. Closed Nov 11, Dec 25/26, 2026 and Jan 1, 2027; Dec 24/31 close 5 pm.
More information
Municipal neighbourhood library inside the Britannia complex, with collections in several languages, computers, printing/scanning, Wi-Fi, board games and family activities. The entrance lies about half a block inside the site rather than directly on Commercial Drive. Check current event age groups, booking and library-card requirements; ordinary opening is not a guarantee of a meeting room or computer. Own page read separately through its current index after local access protection.
Address
2969 East 22nd Avenue, Vancouver, BC V5M 2Y3
Telephone | Fax
604-257-8705; children’s librarian 604-331-3714
Opening hours
Mon–Thu 9:30 am–8 pm, Fri 9:30 am–6 pm, Sat/Sun 9:30 am–5 pm. Closed Nov 11, Dec 25/26, 2026 and Jan 1, 2027; Dec 24/31 close 5 pm.
More information
Public municipal branch beside Renfrew Park Community Complex, with Chinese, French and Vietnamese collections alongside English materials. Computers, scanning, printing, adaptive equipment and community activities have their own access conditions. The branch describes street-level/ramp access and an elevator route from underground parking. Its current own postcode and hours take precedence over older meeting-room PDFs with different details. Contact the branch about a specific room, event or accessibility need.
Address
1 Kingsway, Vancouver, BC V5T 3H7
Telephone | Fax
604-665-3962; children’s librarian 604-665-3578
Opening hours
Mon–Fri 9:30 am–8 pm, Sat/Sun 9:30 am–5 pm. Closed Nov 11, Dec 25/26, 2026 and Jan 1, 2027; Dec 24/31 close 5 pm.
More information
Municipal branch within the Mount Pleasant Community Centre, offering reading collections, computers, Wi-Fi, printing/scanning and family activities. The current own branch page gives opening later on Friday than some other branches; community-centre or fitness hours must not substitute for library hours. Collections include Indigenous materials, zines and several world languages. Check the actual event and any registration or caregiver requirements; a published activity does not guarantee a place.
Address
6076 Fraser Street, Vancouver, BC V5W 2Z7
Telephone | Fax
604-665-3965; children’s librarian 604-606-2799
Opening hours
Mon closed; Tue/Thu 9:30 am–7 pm, Wed/Fri 9:30 am–6 pm, Sat/Sun 9:30 am–5 pm. Closed Nov 11, Dec 25/26, 2026 and Jan 1, 2027; Dec 24/31 close 5 pm.
More information
Municipal library at Fraser Street and East 45th Avenue with multilingual reading, public computers, accessible equipment and family programming. The current own timetable closes Monday and opens Sunday morning; older external schedules are not used. Hindi, Punjabi, Chinese and French collections can support language and community learning, while card eligibility and borrowing or equipment rules remain separate. Ask about a specific programme or room rather than assuming availability from opening hours alone.
Address
401 Main Street, Vancouver, BC V6A 2T7, inside Carnegie Centre
Telephone | Fax
604-665-3010
Opening hours
Mon–Thu 9:30 am–8 pm, Fri 9:30 am–6 pm, Sat/Sun 9:30 am–5 pm. Nov 11 and Dec 26:9:30 am–5 pm; Dec 25/Jan 1:9:30 am–6 pm. Book drop daily 9 am–11 pm.
More information
Municipal Downtown Eastside branch in Carnegie Centre, with computers, printing, Wi-Fi, Indigenous materials, a local special collection and the Bud Osborn Poetry Library. It explicitly stays open on listed holidays with separate hours, unlike most other VPL branches; book-drop access is longer than staffed library opening. Building services and community-centre activities have their own rules. Own branch material indexed four days earlier was read after local 403, so confirm any exceptional closure before travel.
Address
100 West 49th Avenue, Vancouver, BC V5Y 2Z6
Telephone | Fax
Checkout 604-323-5462; research 604-323-5388; hours 604-323-5384; reserves 604-323-5528; interlibrary 604-323-5458; SMS hours 604-330-5391
Opening hours
Fall Sep 8–Dec 17: Mon–Thu 8 am–8 pm, Fri 8 am–5 pm, Sat 11 am–5 pm, Sun closed. Research desk Mon–Thu 10 am–6 pm, Fri 10 am–3 pm, Sat 11 am–5 pm. Closed Nov 11. Group-study sessions start 30 minutes later and end 30 minutes earlier than library opening.
More information
College academic library rather than a municipal branch, with research assistance, course readings, equipment and study spaces. Borrowing, databases and room booking depend on user status; public campus access does not confer student privileges. The current own calendar separates library, research desk and group-study hours, and leaves later December dates unfilled rather than confirming holiday opening. After-hours L226/L216 study spaces have campus-closing limits and are not staffed library service.
Address
Walter C.Koerner Library, 1958 Main Mall, Vancouver, BC V6T 1Z2
Telephone | Fax
604-822-2406
Opening hours
Current Sep 1–Dec 22 grid: Mon–Thu 8 am–8 pm, Fri 8 am–6 pm, Sat/Sun 11 am–6 pm. Nov 11 closed; Dec 22 closes 6 pm. Koerner research help Mon–Fri 11 am–3 pm.
More information
University humanities and social-sciences library with government publications, microforms and research-support facilities, not part of Vancouver Public Library. The own hours directory supplies the Koerner address, telephone and current term grid; the building schedule differs from the research-help desk. Membership, borrowing and remote licensed-resource access require the appropriate university or visitor arrangements. Check the actual service and current calendar, especially beyond the displayed term; research support is not unrestricted database access.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Volunteer digital library offering free ebooks for online reading or download, primarily older literature whose United States copyright has expired. Choose an appropriate format and inspect the text’s rights information before redistributing it in Canada or another jurisdiction. A US public-domain assessment is not a universal Canadian licence. This is an online reading collection, not a Vancouver lending branch, a current commercial textbook subscription or an accredited course.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Canadian digital heritage collection of monographs, historical newspapers and serials, government publications and maps, useful for history and family research. Read dates, provenance and rights statements; a historical government document is not current administrative guidance. The provider warns that older content and metadata can contain harmful colonial language and distorted perspectives. Materials should be interpreted critically, and the collection is separate from a local library card or staffed research appointment.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Discovery service for peer-reviewed scholarly books published in open access, searchable by subject, language, publisher and collection. The current own page states that directory services and data are free; follow the record to the actual publication and inspect its licence and edition. Open access does not automatically mean a prescribed course textbook, professional qualification or transferable academic credit. This international resource complements local libraries rather than supplying a Vancouver borrowing account.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Online infrastructure and library for peer-reviewed open-access academic books, with subject, publisher, collection and language discovery. Consult the chosen publication’s licence and version before reuse; free access does not remove copyright or guarantee that every current textbook is included. The service supports research and learning without conferring university enrolment, an academic credential or local campus-library membership. Individual course reading requirements still come from the teaching institution.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Québec provincial digital heritage collection with newspapers, maps, photographs, recordings and historical civil-register material, useful for French reading and Canadian research from Vancouver. It is not a local municipal branch, and subscription resources can have separate membership/residence conditions. Historical records do not replace a current civil-status certificate. The current notice about archive-centre early closure on October 26 concerns physical Québec centres, not an assertion that the digital collection closes at noon.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Collaborative digital library of freely accessible source texts, translations and historical documents maintained by the Wikimedia community. Compare a transcription with its scan or source edition when precise wording matters; completeness and proofreading vary. Copyright and reuse depend on the particular text and jurisdiction, and historical legal material is not current law. It is an online reading and research supplement, without a Vancouver walk-in counter, municipal card or academic-credit claim.
Family | Youth
Address
800 East Broadway, Vancouver, BC V5T 1Y1. Offsite Sing and Grow: Creekside Community Centre, 1 Athletes Way; summer Under the Tree: Robson Park, 599 Kingsway.
Telephone | Fax
604-879-8208
Opening hours
Office Mon–Fri 9 am–5 pm, statutory holidays closed. Ongoing: Yoga Wed 9:45–10:45 am; Single Moms Mon 6–8 pm; Oruguitas 2nd/4th Sat 11 am–1 pm. Dated cohorts: Baby Tue 10 am–noon; Massage Tue 10–11 am; Mother Goose Mon 10 am–noon; Sing/Grow Fri 10 am–noon(toddlers 11 am–noon). Tween TBD 2026:4:30–6:30 pm; Parenting TBD 2027/Positive Discipline TBD 2026:10 am–noon. Summer park Mon 10–11:30 am; confirm cohort dates.
More information
Community family support through play, parent learning, early literacy and referrals. Own family programmes are free but require membership and registration; donations are optional. Ongoing groups differ from dated cohorts and summer activities, and the current page leaves some 2026/2027 dates to be confirmed. Single-mother support is a closed group rather than drop-in; yoga currently has no childminding. Check the specific age group, site and actual session dates before attending.
Address
2425 Oxford Street, Vancouver, BC V5K 1M7
Telephone | Fax
General 604-254-5401; family drop-in 604-306-7523
Opening hours
Family Place Mon–Fri 9:30 am–noon; register in person during programme. Office Mon–Fri 8:30 am–4 pm; weekends closed. Circle of Security cohort dates not yet published.
More information
Free multicultural Family Place for families with children aged 0–6, with play, circle time, lunch, outings and parent support. The eight-week Circle of Security parenting programme requires separate registration and its next dates need confirmation. Own programme information was read through a current index after local 403. The contact page retains an old COVID closure paragraph beside its regular opening grid; it is not used to declare the present programme closed, so confirm current access with the team.
Address
Main House: 5288 Joyce Street, Vancouver, BC V5R 6C9; Annex: 3690 Vanness Avenue, Vancouver, BC V5R 5B6
Telephone | Fax
604-435-0323; Family Place ext. 241; Families Branching Out ext. 231; Annex 604-428-9142; weather hotline 604-412-3845
Opening hours
Main reception Mon–Fri 9 am–9 pm, Sat 9 am–8 pm, Sun 10 am–7 pm. Annex Mon–Fri 9 am–9 pm, weekends 9 am–5 pm. Programme sessions separately registered. Closed Nov 11, Dec 25/26, 2026 under own current closure list.
More information
Local nonprofit family support through Family Place for newborn–5 years, Families Branching Out for families with children 0–6 and Indigenous family activities through Amlat’si. The own page requires registration for all listed programmes; long building/reception hours are not class schedules. Ask the programme contact about the current session, age group, site and capacity. Childcare has separate locations, waiting lists and fees; family resource participation does not guarantee a licensed-care place.
Address
1138 Burrard Street, Vancouver, BC V6Z 1Y7
Telephone | Fax
Call/text 604-633-1472; 1-866-249-6884; general FSGV 604-731-4951
Opening hours
Drop-in 24/7/365 for 13–24. Overnight shelter 19–24:10 pm–8 am; list 8–8:30 pm, draw 9 pm, no intake after 2 am. Own page lists nurse Mon 8:30–10:30 am and income Thu 8:30–10:30 am with 2024 start notices; confirm current session.
More information
Low-barrier youth centre providing meals, showers, laundry, storage, supplies, activities and referrals. The always-open drop-in is distinct from the limited overnight shelter, which uses a nightly registration/draw and has no guaranteed bed; extreme-weather capacity has separate arrangements. The page also lists Foundry counselling at 1260 Granville and QMUNITY ID-clinic appointments at 1170 Bute, which are other locations and must not be mistaken for 24-hour services in this building. Ask staff for the current weekly programme schedule.
Address
Drop-in/Sanctuary: 1302 Seymour Street, Vancouver, BC V6B 3P3; Crisis/Foundations/admin: 1280 Seymour, V6B 3N9; Rights of Passage: 326 West Pender, V6B 1T1
Telephone | Fax
Youth 604-685-7474 /1-877-685-7474; admin 604-685-5437
Opening hours
Drop-in Mon–Thu 9 am–6 pm, Fri–Sun 9 am–7:30 pm. Front desk snacks/immediate needs 8 am–midnight. Crisis organisation 24/7. Admin Mon–Fri 9:30 am–4:30 pm. Listed meals: breakfast 9 am–noon, soup noon–3 pm, dinner 3–5:30 pm; ask daily service.
More information
Nonprofit support for youth 16–24 experiencing or at risk of homelessness, with food, hygiene, laundry, housing/employment referrals and access to youth workers and clinical appointments. The current own programme page distinguishes drop-in, front-desk and crisis opening; an older external weekday-only schedule is not used. The contact page’s 2025 holiday list is historical, not a verified 2026 calendar. Ask the team about the appropriate building and current capacity; an open service does not guarantee accommodation.
Address
East wing, Moberly Elementary, 1000 East 59th Avenue, Vancouver, BC V5X 1Y7
Telephone | Fax
NWC 604-713-5999; Settlement Workers in Schools 604-713-5698
Opening hours
Document verification by booked appointment after online registration; use confirmation for actual time. School/holiday closure calendar applies; no weekly walk-in hours inferred from a school timetable.
More information
School-board intake for newcomer families, including registration support, document verification and language or other assessment when required. The current 2026–2027 process starts online and then requires an in-person appointment; registration is complete only after eligibility and documents are verified. Residence, birthdate and immigration-status evidence have different purposes. Settlement workers support families but do not decide immigration applications. A catchment preference does not guarantee placement at a full school.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Free school-board drop-in early learning for children 0–5 with a parent or caregiver, using play, stories, language and social activities. English as a first language is not required. The current page lists programmes across Vancouver schools and directs families to individual location schedules; it is not a single staffed centre. Attendance is first-come-first-served with sign-in and capacity limits. Centres close on statutory holidays and professional-development dates; the older 2024 brochure is not treated as proof of current weekly hours.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
City programme providing free or reduced-fee access to eligible Park Board activities for qualifying low-income Vancouver residents. Passes issued from January 2026 are advertised as valid for three years. The current page closes new adult Mobi Community Pass applications for 2026 at capacity while allowing specified renewals/youth routes. Benefits and exclusions vary; the aquarium summary and detailed panel differ, so confirm the current booking entitlement. An approved pass is not admission to every activity or a guarantee of a class place.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Provincial income-tested assistance with eligible childcare costs, subject to BC residence, specified citizenship/protection categories, a qualifying reason for care, care type and family circumstances. The own guidance says families earning up to about$111, 000 may qualify, with some higher-income deductions, rather than guaranteeing assistance at that income. Applications and annual renewal have separate requirements, and estimates are not payment decisions. Informal/drop-in/recreational care is not automatically eligible.
Address
Telephone, text and online support across Canada; no public walk-in address for this service
Telephone | Fax
1-800-668-6868; text CONNECT to 686868
Opening hours
Phone/text 24/7. Dedicated live-chat page mainly states 7 pm–midnight Eastern, new chats until 11:15 pm; own FAQ/footer contain conflicting times, so confirm the current live-chat banner.
More information
Young people can speak with a professional counsellor by telephone or contact a trained volunteer crisis responder by text. These channels have different roles and privacy/safety limits; text support is not anonymous under the provider’s explanation. Current own indexed pages were read after local 403 and retain inconsistent chat notices, which are not silently combined into a guaranteed schedule. This is support rather than emergency dispatch; call 911 for immediate danger. No chat, text or telephone contact was initiated.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Provincial benefit administered by CRA alongside the Canada Child Benefit for eligible families with children under 18. The current July 2026–June 2027 maximums are$1, 750 for the first child,$1, 100 for the second and$900 for additional children, reduced according to family income; qualifying single parents can receive a separate limited supplement. Tax returns, benefit registration and updated residence information matter. Published maximums are not personal entitlement, and the announced disability supplement begins July 2027 rather than already applying now.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official provincial guide to eligibility, application, permitted supports, service providers, equipment and training expenses under autism funding. The current July 2026 notice states that the programme continues unchanged while transitioning, with new applications accepted until March 2027 and families to be contacted about future eligibility. Funding is conditional and age-related, not a guarantee of every service or immediate clinical assessment. Contact the funding team at 250-387-3530 or 1-877-777-3530 about administration; no individual treatment recommendation is made.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Canadian nonprofit resources for discussing digital life with children and young people, including games, practical tip sheets, videos and guides on privacy, cyberbullying, stereotypes and media choices. Select material suited to the child’s age and the issue being discussed, and use it as a starting point for conversation. Freely readable resources are distinct from separately arranged workshops. This educational resource is not individual clinical advice, legal advice or monitoring of a child’s accounts.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official school-board guidance for identifying the neighbourhood school associated with a Vancouver home address and understanding catchment-based placement. A map or address result does not complete registration or guarantee space at the requested school. Read the current registration instructions, capacity rules and any programme-specific application deadlines; newcomer document verification follows its own process. Contact the board or school for unusual custody, residence or placement circumstances rather than assuming a map resolves eligibility.
Health
Address
Emergency entrance: 920 West 10th Avenue, at Laurel Street, Vancouver, BC V5Z 1M9
Telephone | Fax
General/visiting information 604-875-4111; admissions 604-875-4300; parking 604-875-4832
Opening hours
Emergency Department: 24 hours daily, every day of the year. Visiting arrangements depend on the unit; call general information.
More information
Public Vancouver Coastal Health emergency and trauma service. The emergency entrance is on West 10th Avenue, rather than the hospital’s main West 12th Avenue address. Patients are assessed by clinical urgency; arriving earlier does not establish priority or a waiting-time promise. Bring available identification and coverage documents without delaying emergency care. The provider page was blocked locally and its indexed copy is about ten months old; confirm non-emergency visiting and access details directly. Medical coverage and uninsured charges depend on individual circumstances.
Address
1081 Burrard Street, Vancouver, BC V6Z 1Y6
Telephone | Fax
604-682-2344
Opening hours
Emergency Department: 24 hours daily. Hospital visiting and individual clinics have separate arrangements.
More information
Providence Health Care’s downtown emergency department treats urgent illness and injury, including complex medical presentations. Its own emergency medicine department currently identifies the Burrard Street hospital and a 24-hour service; do not navigate to a future replacement hospital based on a development announcement. The departmental site returned a local 406 response, so its own indexed page read in this run supplies content evidence rather than a successful local page retrieval. Triage and clinical capacity determine access; public operation does not establish that every service is free for every immigration or insurance status.
Address
Teck Acute Care Centre Emergency Department, 4480 Oak Street, near entrance 55, Vancouver, BC V6H 3V4
Telephone | Fax
Parent phone line 604-875-2045
Opening hours
Emergency Department: 24 hours daily, seven days a week. Visiting and outpatient appointments are separate.
More information
Provincial children’s emergency care for acute medical, surgical and mental health concerns. The current public HealthLink BC listing identifies children aged 16 and under and the specific emergency entrance at 4480 Oak Street; the wider hospital’s 4500 Oak address is not the same entrance. A fresh readable local government listing supplements the hospital website, which was blocked by 403. The university clinical division independently describes care until the seventeenth birthday. Assessment order depends on urgency, and this listing is not a diagnosis, appointment or guarantee of a particular treatment.
Address
3080 Prince Edward Street, Vancouver, BC V5T 3N4
Telephone | Fax
604-874-1141
Opening hours
Emergency Department: daily 8 am–8 pm. This is not a 24-hour emergency department.
More information
Providence Health Care hospital serving East Vancouver with emergency assessment and multicultural support. Its site-specific provincial listing confirms the 8 am–8 pm schedule; this must not be replaced by St. Paul’s round-the-clock timetable on a combined hospital overview. Children can be seen here, but the source states that this hospital has no children’s inpatient unit. The provider’s emergency medicine department corroborates the limited hours. For an immediate life-threatening emergency use 9-1-1; clinical triage, coverage and any follow-up requirements remain individual matters.
Address
1145 Commercial Drive, Vancouver, BC V5L 3X3
Telephone | Fax
UPCC 604-216-3138; REACH general 604-251-3000
Opening hours
Mon–Sat 8 am–10 pm; Sunday and statutory holidays 9 am–5 pm. Last patient accepted approximately one hour before closing; capacity can affect intake.
More information
Community nonprofit urgent primary care for concerns that need prompt attention but are not life-threatening. This is a walk-in service, with priority determined by clinical need rather than a booked appointment or arrival order alone. The urgent-care centre is distinct from REACH’s longitudinal medical clinic and does not promise attachment to a regular family doctor. Own programme, contact and hours pages were actively read. Telephone before travelling if unsure about remaining intake capacity; pharmacy, dental and registered-patient clinic hours elsewhere at REACH differ from the UPCC timetable.
Address
188 Nelson Street, Vancouver, BC V6B 1A9
Telephone | Fax
604-416-1811
Opening hours
Mon–Sat 8 am–10 pm; Sunday 9 am–5 pm; open statutory holidays. Last intake approximately one hour before closing; capacity may close intake earlier.
More information
Public walk-in team for non-emergency conditions needing attention within about 12–24 hours. The centre moved from Hornby Street to 188 Nelson Street in December 2024; old provider PDFs with the former address must not guide a current visit. The provider’s indexed page is older and locally blocked, so the freshly retrieved provincial location listing was also read to corroborate the current address, phone and weekly hours. Appointments are not offered. Priority and available capacity determine whether and when a patient is seen; the published closing time is not a promise of intake until that moment.
Address
Unit 102, 2788 East Hastings Street, Vancouver, BC V5K 1Z9
Telephone | Fax
604-675-2599
Opening hours
Mon–Sat 8 am–10 pm; Sunday 9 am–5 pm. Provider lists regular hours on statutory holidays; intake can stop before closing.
More information
Vancouver Coastal Health walk-in urgent care for non-emergency illness and injury requiring prompt assessment. The provider’s plan-your-visit page and current provincial clinic listing distinguish this centre from a hospital emergency department and from a family practice accepting long-term patients. Visits cannot be booked, and triage rather than simple arrival order determines priority. The local provider response was 403; the provincial listing was freshly retrieved and read successfully. Check same-day intake conditions before travel, especially near closing or during a busy period.
Address
5198 Joyce Street, Vancouver, BC V5R 4H1
Telephone | Fax
604-558-8090; CNH weather hotline 604-412-3845
Opening hours
Clinic Mon–Fri 9:30 am–6:30 pm, Sat 9 am–5 pm with limited appointments/group services. Pharmacy Mon–Fri 9:30 am–5:30 pm, Sat 10 am–3 pm. Phone weekdays 10 am–3 pm; no voicemail accepted after 3 pm.
More information
Neighbourhood health centre operated by Collingwood Neighbourhood House for Renfrew-Collingwood residents, with particular attention to barriers such as language, isolation and financial hardship. This is not a walk-in primary-care clinic. Its own current page simultaneously says not accepting new patients and accepting clients through the BC Health Connect Registry; confirm the actual intake route rather than assuming immediate attachment. The nonprofit pharmacy is open to the public. Clinical care is described as having no access fee, while medication and pharmacy coverage require separate checking.
Address
1260 Granville Street, Vancouver, BC V6Z 1M4
Telephone | Fax
604-806-9415
Opening hours
Building Mon–Fri 9 am–5 pm, statutory holidays closed. Primary-care drop-in Mon–Fri 1–4:30 pm. Counselling contact panel Tue–Wed 1–3:30 pm, but body says 1–3 pm; call to confirm limited spaces.
More information
Providence-operated integrated youth service offering physical and sexual health care, counselling, peer support and social-service links. Its current centre page supplies a newer counselling schedule than an older partner notice and also contains its own half-hour discrepancy, which is retained here for confirmation. Current patients may book appointments; new patients can ask about limited episodic drop-in care. Attachment to a family doctor or nurse practitioner is currently closed. Certain psychiatry and case-management streams are specifically for ages 18–24 and require referral; the wider centre’s free services do not imply unrestricted access to every specialist programme.
Address
1295 Seymour Street, Vancouver, BC V6B 3N6
Telephone | Fax
604-801-5708
Opening hours
Provincial late-night pharmacy listing: daily 8 am–midnight. Call to confirm current dispensing, holiday changes and stock before travelling.
More information
Private community pharmacy included for access beyond normal office hours. The provincial listing specifically describes late-night prescription services, rather than merely a retail shop being open, and publishes the phone, address and daily timetable. Pharmacy-chain pages were actively sought but local access was blocked; this government record is the readable evidence, not an assertion of a successful own-store page check. Prescription costs, dispensing fees and insurance eligibility vary. Eligible people may receive a free take-home naloxone kit and training under the programme described by HealthLink BC. This is not an emergency department or a guarantee of medication availability.
Address
Telephone service throughout British Columbia; no walk-in destination for this helpline
Telephone | Fax
8-1-1 in B.C.; deaf/hard-of-hearing relay 7-1-1
Opening hours
Navigators and nurses: 24/7. Pharmacists: daily 5 pm–9 am. Dietitians and qualified exercise professionals: Mon–Fri 9 am–5 pm.
More information
Provincial telephone service with interpretation in more than 130 languages and help finding appropriate local care. Nurses and navigators operate around the clock; overnight pharmacists can answer medication questions when community pharmacies are closed. Dietitian and physical-activity services have separate weekday schedules. A nurse may connect a caller with a physician after assessment, but routine prescription refills and sick notes are not provided through that physician service. Use 9-1-1 for immediate emergencies. These B.C. access arrangements must not be assumed to apply unchanged in another province.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official explanation of British Columbia’s provincial medical-insurance eligibility. Residents must enrol, with residence, lawful status and physical-presence requirements; certain work or study permit holders valid for six months or more may be deemed residents under further rules. Maintained-status cases and children born to refugee claimants have specific provisions. Do not infer immediate coverage, universal eligibility or coverage of every prescription and dental service. Ask Health Insurance BC about an individual file: Lower Mainland 604-683-7151 or elsewhere in B.C. 1-800-663-7100. Review the current enrolment guidance before relying on coverage.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Federal temporary, limited coverage for eligible groups until provincial or territorial insurance applies; this is not a benefit for every newcomer. The official page dated May 1, 2026 describes eligible basic coverage as free, a $4 co-payment for each eligible prescription fill or refill, and a 30% client share for eligible supplemental benefits. Providers must be registered with IFHP and benefit grids, limits and eligibility still apply. Confirm costs before non-emergency treatment; Medavie support in Canada is 1-888-614-1880. The official page was read through a fresh browser retrieval after the local network request failed.
Address
Telephone and text support across Canada; no public walk-in address for this service
Telephone | Fax
Call or text 9-8-8; immediate emergency 9-1-1
Opening hours
Call and text: 24 hours a day, seven days a week, 365 days a year.
More information
National crisis service for people experiencing suicidal thoughts or distress and for people concerned about someone else. A person does not need to be certain their situation meets a particular label before contacting a responder. The official service offers support at any hour; this listing does not replace emergency response for immediate danger or a recent serious injury. Privacy and safety procedures are governed by the helpline’s actual terms rather than an invented promise of absolute anonymity. The service is delivered by telephone and text, with no appointment or physical reception inferred from its website.
Housing
Address
Suite 150, 900 Howe Street, Vancouver, BC V6Z 2M4. Entrance on Smithe Street between Howe and Granville.
Telephone | Fax
604-255-3099 or 1-800-255-0546, option 4 for drop-in reception
Opening hours
Mon–Tue 10 am–4 pm; Wed noon–4 pm; Thu 2–6 pm; Friday, weekends and statutory holidays closed. Arrive at least 30 minutes before closing; sessions normally 30–45 minutes.
More information
Free nonprofit support for tenants needing tenancy information, referrals or help navigating Residential Tenancy Branch applications. Walk-ins do not need a booking, although reception also accepts appointment requests. Navigators do not provide legal advice; eligible people may be referred through intake to the Housing Law Clinic. The Smithe Street entrance has steps, with ramp access from the Howe/Smithe corner described on the own page. This service explains B.C. tenancy processes and does not allocate rental homes, pay rent or promise representation.
Address
Visit: 392 Powell Street, Vancouver, BC V6A 1G4. Mail: c/o Carnegie Outreach, 401 Main Street, Vancouver, BC V6A 2T7.
Telephone | Fax
Office 604-665-3318; outreach cell 604-968-1825
Opening hours
Drop-in Mon–Fri 9 am–4 pm; weekends and statutory holidays closed. Street outreach includes separate late-night shifts, not extended storefront hours.
More information
Municipal housing and income navigation for people experiencing homelessness or at risk of losing housing. The storefront is at 392 Powell Street and is explicitly separate from Carnegie Community Centre at 401 Main Street. Staff help explore housing, maintain tenancies, obtain identification and benefits, and connect people with shelters and other supports. Service is first come, first served without an appointment; it cannot promise an available home or shelter bed. The city’s current indexed page was read after a local 403 response, with its published office and outreach contacts kept distinct.
Address
320 East Hastings Street, Vancouver, BC V6A 1P4
Telephone | Fax
Legal advocacy 604-251-3323; main 604-681-8365
Opening hours
Legal intake Mon/Wed/Fri 1–3 pm; Tue/Thu 9–11 am; holidays excluded. Main office Mon–Fri 8 am–4 pm; community hub closes 3:45 pm.
More information
Community legal advocacy for tenancy problems and related income, debt or benefit issues. The current provider pages place advocacy at 320 East Hastings Street; its shelter at 467 Alexander Street is a different service and destination. Drop-in legal intake is normally first come, first served, and phone messages may not receive an immediate response. Explain any deadline promptly and check whether staff can assist with the particular matter. Free advocacy does not mean every case receives legal representation or that an eviction can always be stopped.
Address
Drop-in: RayCam Co-operative Community Centre, 920 East Hastings Street, Vancouver, BC V6A 3T1
Telephone | Fax
Rent Bank 604-566-9685; NICCSS general 604-569-2787
Opening hours
Phone Mon–Fri 9 am–5 pm; drop-in Thursday 10 am–1 pm. The page’s December 2025–January 2026 processing closure is historical, not a current closure.
More information
Assistance for eligible Vancouver residents facing a temporary rent or essential-utility crisis. The programme describes interest-free repayable loans, some one-time housing grants, and a $1 monthly loan administration fee; it is not an automatic free-rent benefit. Income, tenancy, age, ongoing ability to pay and other criteria apply, followed by document review and an interview. Funds approved for rent or utilities go to the landlord or utility provider. Own published limits and the displayed 2025 income table should be checked with a case manager for the present application; no approval or processing-time guarantee is made here.
Address
Applicant Services: Suite 101, 4555 Kingsway, Burnaby, BC V5H 4V8 — outside Vancouver. Local supportive-housing reception: Orange Hall, 297 East Hastings Street, Vancouver, BC V6A 1P2.
Telephone | Fax
Applicant Services 604-433-2218 or 1-800-257-7756; Orange Hall 604-648-4270; directly managed Vancouver office 604-609-7024
Opening hours
Applicant phone Mon–Fri 8:30 am–4:30 pm; storefront 9 am–4 pm, holidays excluded. Orange Hall Mon–Fri 10 am–4 pm. Directly managed office reception 9 am–4 pm.
More information
Provincial contact point for housing applications and programme questions. Applicant Services in Burnaby is the relevant outside-city counter, rather than assuming every regional BC Housing office processes the same requests. Orange Hall provides supportive-housing services locally; the directly managed office is Suite 510, 369 Terminal Avenue, Vancouver, BC V6A 4C4. The separate licensing storefront remains closed to the public. Applicant Services currently does not accept documents by ordinary email and directs people to its upload channel. Eligibility, waiting lists and available units are separate from office access.
Address
Suite 400, 5021 Kingsway, Burnaby, BC V5H 4A5 — outside Vancouver
Telephone | Fax
Lower Mainland 604-660-1020; Victoria 250-387-1602; elsewhere in B.C. 1-800-665-8779
Opening hours
Call centre and Burnaby counter Mon–Fri 9 am–4 pm, statutory holidays closed. Last Wednesday of each month: 11 am–4 pm.
More information
Provincial tenancy information and formal dispute-resolution service, with an outside-city counter serving Vancouver residents. The current official page says last Wednesday for the monthly late opening; an older public referral page says Tuesday and must not override it. Information officers explain regulations and procedures but do not give legal advice. Filing methods, fees, deadlines and evidence rules depend on the issue; applications and evidence cannot simply be submitted by ordinary email. Service BC can accept certain paper documents and fees but its staff do not answer tenancy-dispute questions.
Address
Telephone service for tenants throughout British Columbia; no walk-in destination for this line
Telephone | Fax
604-255-0546 or 1-800-665-1185
Opening hours
Mon/Tue/Thu 1–5 pm; Wednesday 4:30–7:30 pm; Friday 9 am–1 pm
More information
Free legal information and referrals for tenants across British Columbia. The published line is 604-255-0546 or 1-800-665-1185, with Mon/Tue/Thu 1–5 pm, Wednesday 4:30–7:30 pm and Friday 9 am–1 pm hours. Staff first establish location, housing type and whether the Residential Tenancy Act covers the situation; do not assume that all shared, institutional or other accommodation has identical rights. This telephone timetable differs from TRAC’s physical drop-in hours. Information and referral are distinct from accepting a case for legal representation.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Law-librarian-curated legal resources and service referrals from nonprofits, government and the legal profession in British Columbia. Select Housing & Tenancy to distinguish tenant-landlord issues from strata and housing-cooperative disputes, then check the individual service’s eligibility and intake arrangements. Many referred services are free or low cost, but a directory listing is not a commitment to take a case. Use the dated source and current procedure for any time-sensitive eviction or dispute question; this online resource does not replace advice about an individual deadline.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Plain-language British Columbia legal education covering renting, roommates, repairs, evictions, cooperative housing, strata living and neighbour disputes. The topic collection helps identify which legal framework may apply before using the appropriate tribunal or asking for legal help. A roommate arrangement and a tenancy covered by provincial legislation are not necessarily the same. Guides, webinars and questions are educational material rather than advice on a specific case, and a general article should not be used to assume that rent can be withheld or a deadline ignored.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official programme and application information for eligible low-income B.C. households who can live independently. Household type, residency, income and assets are assessed; provider-specific conditions and separate direct applications may also matter. The programme overview describes rent geared to household income, subject to applicable minimum rent, rather than a free home. A Housing Registry application does not establish priority, a short wait or an available unit. Keep household details and preferred areas current and check whether a particular provider uses the Registry or its own application process.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Monthly help with private-market rent for eligible low-income families with at least one dependent child. The current page lists household income of $60, 000 or less, assets below $100, 000, annual tax filing, B.C. residence for the preceding 12 months and defined immigration/sponsorship conditions, among other requirements. Income or disability assistance usually prevents overlapping shelter subsidies, with specified exceptions. Existing recipients reapply annually. This is not assistance for every newcomer or every renter; use the current eligibility review and calculator before expecting a payment.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Nonprofit federation directory with location, housing type and accessibility filters, including Vancouver neighbourhoods. Listings distinguish homes available, accepting applications, paused applications and equity co-ops; those labels do not guarantee a vacancy or subsidized rent. Each cooperative sets its application, membership, participation and financial requirements. Check the particular listing and current address: the directory, for example, flags a Vancouver cooperative’s move while its old site is redeveloped. Applying to one cooperative does not place a person on a universal waiting list.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
United Way BC’s nonprofit directory connects residents to housing, homelessness, benefits, food and other community resources. Filter by locality and the actual service required, then confirm the provider’s admission conditions and hours. The current website advertises telephone/text navigation through 2-1-1 on weekdays 9 am–9 pm excluding holidays; this must not be described as a 24-hour personal response service. The searchable directory remains a separate online tool. Referrals do not reserve shelter beds or establish eligibility for funding; immediate emergencies use 9-1-1.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
City-filtered shelter directory showing location, age or household restrictions, accessibility, intake notes and the age of the most recent update. Bed figures change quickly and older records can retain seasonal closures or outdated schedules, so do not treat an availability number as a reservation. Contact the specific shelter before travelling and prioritize its own current intake information if a directory conflicts. Confidential addresses remain confidential; do not infer a public destination. The list distinguishes 24-hour buildings, overnight intake and extreme-weather sites that operate only when activated.
Public transport
Address
Waterfront Station, Unit 54, 601 West Cordova Street, Vancouver, BC V6B 1G1
Telephone | Fax
Transit information 604-953-3333; Compass 604-398-2042 or 1-888-207-4055; transit police non-emergency 604-515-8300, text 87-77-77
Opening hours
Dedicated contact page: counter Mon–Fri 8 am–5:30 pm, weekends/statutory holidays closed; transit information daily 6:30 am–10 pm; Compass daily 6:30 am–11:30 pm. HandyDART page instead lists counter 9 am–5 pm; confirm before a marginal-time visit.
More information
Regional public-transit help for fares, travel information and Compass questions, including West Coast Express customer service now merged into this Waterfront counter. Telephone interpretation is available in many languages; phone opening hours must not be confused with counter or train hours. The provider publishes conflicting counter times on two current pages, retained here rather than silently selecting a guaranteed schedule. Commercial-Broadway also has a staffed assistance counter during station operations. Check the current fare product, zone and concession conditions before paying; immediate police emergencies use 9-1-1.
Address
Pacific Central Station, 1150 Station Street, Vancouver, BC V6A 4C7
Telephone | Fax
Information/reservations 1-888-842-7245; VIA lost property 604-640-3756; TTY relay 711 to 1-855-321-8421
Opening hours
Station daily 4:30 am–midnight; VIA ticket counter daily 6 am–5 pm; baggage daily 6 am–5:30 pm, stored-bag pickup by 4 pm; lounge Mon/Fri 1–2:30 pm.
More information
Staffed station for intercity rail with accessible entrance, platforms, boarding assistance and a hearing loop at the ticket counter. Building access, VIA ticket sales, baggage and lounge schedules are separate. Own baggage information limits storage to eligible same-day VIA/Amtrak passengers, with a published per-bag fee and no overnight storage. Request curbside assistance at least 48 hours ahead through the provider. Train departures and other carriers’ ticket desks must be checked separately; an old carrier name in the station amenities list is not evidence that its service still runs.
Address
Registered shared-ride service to eligible pickup/drop-off addresses in Metro Vancouver; not a walk-in clinic or dispatch counter
Telephone | Fax
Access Transit 604-953-3680; trips 604-575-6600 option 1 or 1-844-475-6600; Compass 604-398-2042 or 1-888-207-4055
Opening hours
Trips daily: earliest pickup 6 am, last drop-off 2 am. General enquiries Mon–Sat 8 am–4 pm except holidays; trip call centre Mon–Fri 8 am–6 pm, weekends/holidays 8:30 am–4:30 pm; Compass daily 6:30 am–11:30 pm.
More information
Regional service for people whose disability prevents using conventional transit without assistance for some or all trips. Registration and eligibility assessment apply; this is not an unrestricted taxi or emergency transport service. Book up to seven days ahead and ordinarily by 4 pm the previous day, subject to demand. The current page describes one-zone fares and several payment methods, with free travel for qualifying children aged 12 and under. A provincial BC Bus Pass does not automatically cover HandyDART; check the correct fare product and any companion arrangements before travel.
Address
6750 Keith Road, West Vancouver, BC V7W 2V1 — outside Vancouver city
Telephone | Fax
Customer Care 1-888-223-3779; international +800-12233779; terminal lost property 604-921-7414 ext. 4; TTY relay 711
Opening hours
Passenger access follows the dated sailing timetable, not a fixed all-day office schedule. Customer Care Mon–Fri 7 am–10 pm; weekends 7 am–7 pm. Route-specific check-in closes before departure.
More information
Coastal ferry terminal outside the city, reached separately by road or regional transit. The current terminal page requires vehicles travelling from Horseshoe Bay to Nanaimo Departure Bay to book and pay in advance; drive-up vehicle fares are no longer available in that direction. Check-in windows differ for Nanaimo, Langdale and Bowen Island, and terminal construction can change staging arrangements. Verify the exact route, date, passenger/vehicle fare and check-in cut-off. Customer-service hours are not sailing hours, parking charges are separate, and late ferry arrival does not ensure onward public transit is still running.
Address
Granville Island Dock 2, Vancouver. Administrative office: Suite 230, 1333 Johnston Street, Vancouver, BC; office is not the passenger boarding dock.
Telephone | Fax
604-689-5858
Opening hours
Daily from Granville Island: Hornby 7 am–9:55 pm; Yaletown/Spyglass/Stamps/David Lam 7 am–9:30 pm; Plaza/Olympic Village 7 am–9:15 pm. Closed Dec 25; reduced Dec 24/26 and Jan 1.
More information
Private paid passenger ferries across False Creek, useful for short local crossings. The specific dock timetable is more precise than the provider’s differing general 9:15 pm FAQ and 10 pm service bulletin. Frequency and last departure vary by destination; fares are separate from TransLink. Only part of the fleet accommodates wheelchairs, bicycles and unfolded strollers; Spyglass and Plaza have steps, and steep ramps at very low tide can limit other docks. Call about the actual route and vessel before relying on step-free travel. The published office address and service hours do not establish office walk-in availability.
Address
Bikes at mapped Vancouver docking stations. Operator address: 1383 Venables Street, Vancouver, BC V5L 2G1; no public rental counter is inferred there.
Telephone | Fax
Help 778-655-1800
Opening hours
Bike system advertised 24/7 year-round, subject to bikes, docks, weather and maintenance; help page does not publish a separate staffed-response timetable.
More information
City-partnered bicycle-sharing system operated by Vancouver Bike Share Inc., with classic bikes and e-bikes. Registration, the selected paid plan and payment details are needed; a free app download does not mean free riding. Begin and end a ride at an available station and verify the ride-ended confirmation: locking a bike during a stopover does not stop the trip timer. Community Pass assistance has separate eligibility and partner arrangements. Check live availability and current charges; the operator’s legal address is not presented as a walk-up bike-rental shop.
Address
Pacific Central Station, 1150 Station Street, Vancouver, BC V6A 4C7
Telephone | Fax
1-888-788-8840, option 1 for scheduled services then option 1 for BC Ferries Connector
Opening hours
Own Vancouver counter: daily 6 am–3:15 pm. Phone office Oct–Apr 8 am–3:30 pm; May–Sep 6:30 am–4:45 pm; listed closures include Nov 11, Dec 25 and Jan 1. Reconfirm changes.
More information
Private paid coach connection between Vancouver and Victoria via ferry, with route, date and passenger conditions. The operator’s current FAQ gives its Vancouver ticket counter hours; a different operator’s general travel page lists another counter schedule and does not override this own-service detail. Walk-up purchases depend on location, check-in window and space, with fewer fare choices and non-refundable conditions. Wheelchair-lift vehicles and stops are limited and the provider requests booking at least 72 hours ahead. Counter access and phone hours do not establish departure times or guaranteed seats.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official regional planning page with route schedules, transfers, next-bus information and alerts, plus links to Google Transit and the Transit app. Select the correct travel date and time, especially for nights, weekends and construction changes. A journey estimate is not a guaranteed arrival or an assessment of personal accessibility needs. Check elevators, walking connections and the final service of the day separately. The page advertises a region-supported Transit Royale upgrade; external app and mapping privacy terms apply, and paid transit fares remain separate.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Municipal cycling resources offered as a digital map, downloadable PDF and printed map. The current page identifies the 2026 edition and says printed copies are available at City Hall, community centres and libraries. Explore bikeways, greenways and leisure routes, checking hills, gravel sections, traffic changes and personal ability rather than assuming every mapped route is flat or protected. Estimated leisure-ride times exclude stops. The own page was read through its current indexed content after local access was blocked; live routing and road conditions can change.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Provincial subsidized-pass programme for defined low-income senior and disability-assistance groups, rather than a benefit for all newcomers or all disabled residents. The current page states that qualifying passes can be used in BC Transit and TransLink communities but exclude HandyDART and West Coast Express. Fees, renewal and representative consent rules depend on the case. Its September 2026 notice warns that federal sponsorship changes may affect some 2027 senior eligibility; confirm the applicable year before paying. A pass is personal and cannot be lent or transferred.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official provincial starting point for drivers arriving from another Canadian province or from outside Canada. The page states a 90-day licence-exchange period after moving to B.C.; the process depends on origin, driving experience, identity documents and applicable exemptions or testing. Do not assume that a foreign licence can be exchanged without tests. Follow the relevant origin-specific guidance and check required experience records before a licensing visit. Insurance, vehicle registration and address updates are separate obligations; online information does not itself issue a licence or book an appointment.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Provincial study materials for passenger-vehicle, motorcycle, commercial and trailer licensing. Learn to Drive Smart prepares new drivers for the knowledge test, while Tuning Up for Drivers supports road-test preparation, including newcomers and re-examinations. Choose the guide for the licence class sought rather than applying commercial or motorcycle rules to an ordinary car licence. Reading or passing a practice exercise is not an actual licence test or a guarantee of a pass. Printed guides are also available at licensing offices; appointment availability and test fees require separate checking.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Airport-authority guide for reaching the Richmond airport by Canada Line and finding the station between the domestic and international terminals. The page identifies a $5 YVR AddFare for relevant trips leaving the airport, with fare-product conditions to check through TransLink. A free Sea Island-only trip is not free travel to downtown. When rail service is closed, the N10 NightBus provides overnight access; verify its actual stops and timetable. Airport transport guidance is distinct from flight schedules, and external fare rules or accessibility disruptions can change.
Address
4445 Norfolk Street, Burnaby, BC V5G 0A7 — outside Vancouver
Telephone | Fax
Permit enquiries 604-718-7744 or 1-888-718-7794; accessibility/enforcement 604-718-7734; footer general line 604-718-7733
Opening hours
Office Mon–Fri 9 am–4:30 pm; weekends and statutory holidays closed.
More information
Registered charity administering B.C.’s parking-permit programme for people with mobility limitations. An eligible permit holder may use a permit while driving or being transported, even without owning a vehicle. Permanent permits and temporary permits have different validity and renewal arrangements; application evidence and any fees must be checked before applying. A permit is not a guarantee of an available parking space or an exemption from every local parking charge or restriction. The current contact page and programme footer publish different general lines, while permit-specific contacts agree.
Business | Enterprise
Address
Appointment location: Development and Building Services Centre, ground floor, 515 West 10th Avenue, Vancouver, BC V5Z 4A8. Mail: Revenue Services, PO Box 7878, Vancouver, BC V6B 4E2.
Telephone | Fax
3-1-1; outside Vancouver 604-873-7000
Opening hours
Centre Mon–Fri 8:30 am–4:30 pm, weekends/holidays closed; licence visits require an appointment. General 311 phone Mon–Fri 7 am–7 pm, weekends/holidays 8 am–5 pm; city chat daily 9 am–4 pm.
More information
Municipal licensing information for organizations doing business in or from Vancouver, including relevant home-based, nonprofit and out-of-town activities. Check the specific business type, proposed premises, zoning, inspections and other approvals before committing to a location. Provincial or federal incorporation is not the same as a municipal licence. Licences normally expire December 31 and fees depend on the activity; renewal-period responses from October to January may be delayed. City pages were read through current own indexed/browser content after local 403, with building, appointment and general-phone hours distinguished.
Address
Vancouver office by appointment: Suite Genius – WeBC, Suite 300, 225 West 8th Avenue, Vancouver, BC V5Y 1N3
Telephone | Fax
1-800-643-7014; advisory intake ext. 112; head office 250-868-3454
Opening hours
Vancouver visits by appointment. General service Mon–Fri 8:30 am–4:30 pm Pacific; weekends and holidays closed.
More information
B.C. nonprofit supporting self-identifying women entrepreneurs through business advice, learning and financing-related support. One-to-one advisory help is free except the separate Business Plan Review Service; loans and other products have their own terms and are not grants. Advisors can help clarify planning, marketing or cash-flow questions, but do not make decisions, write the business plan or promote a business. Intake is followed by a scheduled appointment, and the Vancouver shared-office address must not be treated as an unrestricted walk-in centre.
Address
Suite 1500, 1133 Melville Street, Vancouver, BC V6E 4E5
Telephone | Fax
Business Solutions 1-888-463-6232; general BDC footer 1-877-232-2269; published branch fax 604-666-1068
Opening hours
Business centre Mon–Fri 9 am–5 pm; arrange the relevant financing or consulting conversation before visiting.
More information
Federal business development bank offering Vancouver businesses financing and consulting. A published fax number is kept distinct from the telephone enquiry channels. Loans are repayable and subject to assessment, interest and terms; consulting can be a paid service, while some articles, calculators and templates are free resources. Eligibility depends on the specific product and business stage, and a local office address does not promise credit approval or an available advisor without arrangements. The business centre’s current schedule is not replaced by an older announcement about separate BDC Square event-space hours.
Address
Suite 103, 2015 Main Street, WeWork, Vancouver, BC V5T 3C2
Telephone | Fax
BC office contact page 604-598-2923; regional/general toll-free 1-800-464-2923
Opening hours
Office visits by appointment because staff work in a hybrid model; no fixed public walk-in timetable is offered on the regional page.
More information
National nonprofit offering startup loans with mentorship, resources and regional events for eligible young entrepreneurs. The regional page requires a complete financing application, including business plan and cash flow, before the applicant’s fortieth birthday for its 18–39 programme. Financing remains repayable and subject to the full programme criteria, rather than free startup money for every newcomer. Tailored Black and Indigenous entrepreneur streams have separate conditions. Current own indexed regional and contact pages supply the Vancouver office and both phone channels after local Cloudflare blocks.
Address
Provincial telephone/callback advisory service; no Vancouver walk-in counter is advertised for this service
Telephone | Fax
1-855-698-2157
Opening hours
Advisors return messages Mon–Fri 8 am–5 pm. Calls are not answered live; leave a question and callback details through the official channel.
More information
Provincial starting point for businesses needing free one-to-one guidance, help locating programmes or funding information, with service in English and French. The current government directory distinguishes advisory help from registry filings, municipal licensing, tax questions and natural-resource permits. An advisor’s referral does not approve a grant or licence, and callback order is not a guaranteed response time. This entry uses the government’s current service rather than assuming that a historical Small Business BC office address and timetable remain available.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Provincial innovation-support catalogue for B.C. companies, with separate programmes for growth, technology adoption, talent and demonstration projects. Its current indexed list distinguishes open, opening-soon, ad-hoc and closed calls; the local HTML retrieves the catalogue frame but not the full programme cards, so it is not treated as full local content confirmation. Follow the particular programme for dates, eligible costs, matching contributions and repayment conditions. General interest in innovation does not establish funding eligibility, and older closed microgrants must not be presented as open applications.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Free joint federal, provincial and municipal information service for finding permits and licences relevant to a business type and location. Select British Columbia and the actual municipality where the work takes place, then review the resulting requirements with the issuing authorities. The tool identifies possible requirements; it does not issue approvals, replace a Vancouver business licence or waive permit fees. Some activities involve more than one level of government. Use the current application and official authority links before leasing premises, buying equipment or starting a regulated activity.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official guide to provincial business, society and cooperative registration, searches and the transition between registry systems. Select the filing service appropriate to the entity rather than assuming every company can use the same application. Name requests, incorporation, ongoing filings and searches can involve separate fees and processing times. The registry does not provide business or legal advice. Its dedicated helpdesk page says Mon–Fri 9 am–4 pm, while another government business directory lists a longer technical-support window; confirm the particular support channel before relying on edge-of-day access.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Federal tax education for people operating an unincorporated business alone or in partnership. The current page connects business and professional income reporting with expenses, records, accounting methods, fiscal periods and instalments, and directs incorporated businesses to a different tax framework. Rental, farming, fishing and home-daycare activities have specific guidance. Free information does not mean every expense is deductible or that tax registration is unnecessary. Check the current tax year and the right form, and obtain individual help where needed; this page does not register a business or file a return.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Federal index linking business funding, startup guidance, intellectual-property resources, inclusive entrepreneurship programmes and tools such as the Business Benefits Finder. A finder produces possible matches, not an approval or an entitlement to a grant; programmes may offer repayable loans, advisory services or restricted non-repayable contributions. The readable index is used instead of treating a local CSS-error screen from the finder application as successful programme content. Follow the actual administering agency for intake dates, eligible applicants, financial terms and required contributions.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official guidance for Canadian businesses or organizations seeking export support. Qualification depends on meaningful economic ties to Canada, capacity and commitment to international business, and potential Canadian economic impact; an unregistered one-person venture merely proposing to sell an idea abroad is not automatically eligible. Services can support export preparation, market assessment and useful international contacts. Review the criteria and start with the appropriate Canadian regional office. Support does not guarantee a buyer, export permission, funding or success in a foreign market.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Federal economic-development funding catalogue specifically for British Columbia. Its current list separates open calls from closed programmes and distinguishes businesses, nonprofits, governments and Indigenous-community applicants. Some programmes are sector-specific or geographically restricted, such as Lytton recovery support, so they must not be described as general Vancouver startup grants. Check the individual call for eligible costs, contribution requirements, repayment and closing dates; an older programme in the past-programmes section is not a current opportunity. The fresh official browser/index reading supplements a failed local network request.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Provincial workers’ compensation information for employers, contractors, incorporated owners and self-employed proprietors or partners. Most businesses that hire workers need coverage, while optional personal or voluntary arrangements and particular industry rules require separate review. Registration, classification, reporting and premiums are not the same as a municipal business licence or commercial liability policy. Use the correct business-type guidance before engaging workers or subcontractors, and ask WorkSafeBC about uncertain circumstances. The page explains requirements; reading it does not register the business or establish that no coverage is needed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Federal guidance, free learning events and support for businesses seeking to understand government procurement or procurement-business registration. The current official page says the National InfoLine telephone service closed after May 29, 2026 and directs enquiries through its published electronic contact; the former number must not be presented as an operating hotline. CanadaBuys application support is a separate service desk. Training, registration and a completed bid do not guarantee a contract, and tender-specific deadlines, qualifications and submission rules still apply.
Immigration | Public authorities
Address
Suite 200, 978 Granville Street, Vancouver, BC V6Z 1L2
Telephone | Fax
General 1-800-622-6232; SIN 1-866-274-6627; EI 1-800-206-7218; CPP/OAS/GIS 1-800-277-9914; passport 1-800-567-6868; employer/ROE 1-800-367-5693; TTY general 1-800-926-9105, pension 1-800-255-4786, EI 1-800-529-3742, passport 1-866-255-7655, ROE 1-855-881-9874
Opening hours
Mon–Fri 8:30 am–4 pm; statutory holidays closed, including Nov 11, 2026. Official listing flags noon–4 pm as busy; this is not a guaranteed waiting-time estimate.
More information
Consolidated federal service and passport office opened at Granville Street in March 2026 after both Sinclair Centre offices permanently closed. It offers SIN and benefits-related services as well as standard, express and urgent Canadian passport options subject to eligibility, evidence, deadlines and applicable fees. A Canadian passport service is not a substitute for foreign-passport or immigration-permit processing. Interpretation and accessibility supports depend on availability. The location page provides programme telephone lines rather than a dedicated local office number; use the line matching the actual question.
Address
City Hall main building, 453 West 12th Avenue at Cambie Street, Vancouver, BC V5Y 1V4. Revenue Services: ground floor.
Telephone | Fax
3-1-1; outside Vancouver 604-873-7000
Opening hours
Main building Mon–Fri 8:30 am–5 pm; weekends/holidays closed. General 311 phone Mon–Fri 7 am–7 pm, weekends/holidays 8 am–5 pm. Individual service counters may differ.
More information
Municipal service location for city matters such as revenue, local accounts and civic information. Development and building appointments are at 515 West 10th Avenue, engineering client services at 507 West Broadway, and fire-prevention services at 575 West 8th Avenue; these are not all counters inside City Hall. Birth and civil-status records are provincial responsibilities, while immigration and SIN services are federal. Ask 311 which location and appointment route apply before travelling. The current city location and contact pages were read through own browser/index content after local security blocks.
Address
800 Hornby Street, Vancouver, BC V6Z 2C5
Telephone | Fax
Registry 604-660-8989 and 604-660-4278; scheduling small claims/youth 604-660-8442; family/bylaw/Charter scheduling 604-660-8490
Opening hours
Registry counter Mon–Fri 9 am–4 pm, statutory holidays closed. Hearing times depend on case type and the actual court notice; holiday weeks can alter schedules.
More information
Official provincial court location for specified civil, family and youth matters. Registry contacts are for court files and procedures, while the Judicial Case Manager handles scheduling; neither should be mistaken for a general immigration or municipal registration office. The published court lists are not an appointment for an individual case. Confirm jurisdiction and any filing fees, forms, hearing mode and deadlines before attending. Some disputes belong to a different tribunal or court, and registry staff do not replace legal advice or guarantee a case outcome.
Address
Intake: Suite 425, 510 Burrard Street, fourth floor, Vancouver, BC V6C 3A8. Administration uses Suite 400 in the same building.
Telephone | Fax
Intake 604-408-2172 or 1-866-577-2525; administration/general 604-601-6000
Opening hours
Vancouver appointment/walk-in intake Mon/Tue/Thu/Fri 8:30 am–3 pm, Wed 8:30 am–1:30 pm. Call centre Mon/Tue/Thu/Fri 9 am–3:30 pm, Wed 9 am–2:30 pm. Administration lists Mon–Fri 8:30 am–4:30 pm with Wednesday 9 am–2:30 pm.
More information
Provincial legal-aid intake with a wheelchair-accessible office, automatic entrance doors and elevators. Appointments are encouraged for Vancouver visits. Staff assess the legal problem, programme coverage and financial eligibility; having low income alone does not guarantee a lawyer for every type of issue. Interpretation can be arranged where needed. Prepare available financial and court documents for the actual intake conversation, while keeping the administration phone and hours separate from application services. Legal advice is not provided by ordinary email.
Address
Telephone, text and referral service for British Columbia; no Vancouver walk-in destination is implied by this contact page
Telephone | Fax
1-800-663-7867; Vancouver/outside Canada–USA 604-660-2421; Victoria 250-387-6121; TDD 1-800-661-8773 or 711; text 604-660-2421
Opening hours
Mon–Fri 7:30 am–5 pm Pacific, B.C. statutory holidays closed. Text support is English only; phone interpretation available in more than 220 languages.
More information
Provincial navigation for finding the responsible government programme and the right service centre. Ask for the required language when an agent answers. Physical Service BC offices offer different services, so confirm the actual location, opening hours and appointment requirements rather than assuming every centre handles licences, tenancy papers or health-card matters. Text is for simple questions and the official page asks users not to send sensitive identity or health information. This is distinct from federal Service Canada and from Vancouver’s municipal 311 line.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official provincial guidance for birth, adoption, marriage, death, legal-name-change and other vital-record documents. Some requests are online, while others require the appropriate paper form and fee; a certificate is different from registering a life event. The page explains the parental-information birth certificate often requested for a child’s passport or immigration process. Completed forms may be submitted through suitable Service BC counters or by mail to Vital Statistics in Victoria. These forms concern B.C. vital events, not universal access to every Canadian provincial record. Urgent or delayed requests can be discussed on 1-888-876-1633.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Federal guide to applying for, finding, protecting and updating a Social Insurance Number. The current page distinguishes temporary residents, whose SIN generally starts with 9 and expires with their immigration documents, from citizens and permanent residents with a non-expiring SIN. Authorization to work must come from the applicable status or permit; possession of a number alone does not create work permission. Service Canada no longer issues plastic SIN cards and offers confirmation in paper or digital form. Use the current status-specific instructions and protect the number from unnecessary disclosure.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Federal guide directing applicants to the status tool appropriate to their application type and submission route. A secure account, a separate tracker or another status service may apply; creating one account does not automatically provide access to every application. Acknowledgement-of-receipt, UCI and application-number requirements differ. A processing-time estimate is not an approval deadline, and an application-status screen is not itself proof of permission to work, study or re-enter Canada. Read the matching instructions before signing in; no personal account or application was tested for this directory.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Current federal information hub for temporary work permits, extensions, employer changes and specified work-permit exemptions. Employer-specific and open permits have different conditions; a job offer, visitor status or SIN does not automatically authorize any employment. Follow the appropriate instructions for applying inside Canada, outside Canada or at a port of entry, and check whether that route is actually available to the person. Student, post-graduation and family-member streams have additional rules. Fees, documents, timing and restoration or maintained-status questions require current case-specific guidance.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official entry page for CRA account registration and access to personal tax, business and authorized-representative services. It describes available sign-in options, multi-factor authentication, identity verification and recovery help. A newcomer’s access depends on registration and verification requirements; a bank login alone does not automatically create an eligible tax account. Representatives must use the authorized representative route rather than another person’s credentials. Tax filing, benefit eligibility and immigration status are separate matters. This listing reads the public guidance only and does not test sign-in or handle personal tax information.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Current provincial explanation of the BC Services Card account, which can use the mobile app or a username/password with a BC Token. Accepted identification and identity verification are required during setup. Supported services can include Health Gateway, CRA access and StudentAid BC; having an account does not establish entitlement to each programme or medical coverage. Check the current service list and accessibility or support options through the linked official account site. An older where-to-use page now only says information moved and is not used as the selected destination.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official online starting point for residents moving between addresses within British Columbia. Participating agencies and record types must be selected; this is not automatic notice to every federal department, bank, employer or landlord. The current page directs corporations and sole proprietorships to the Business Registry and societies to the relevant society service for certain records. Public instructions were read, but the retrieved page also includes asynchronous UI placeholders; no form completion, identity submission or successful update is claimed. Check each agency’s confirmation and separately update nonparticipating records.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Government tool for finding federal benefits by support type, audience and province, including newcomer, disability, parenting, school and housing needs. The current page explicitly says it shows federal benefits and links onward for provincial or territorial programmes. A filter match does not establish eligibility, payment amount or immediate access; each programme applies its own residence, status, income, contribution and application conditions. Review the individual benefit and current tax-filing requirements where relevant. No benefit application, login or personal-information submission was tested.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Federal guide to first PR cards, renewals and replacements, PR travel documents, travel records and understanding permanent-resident status. Choose the current instructions for the person’s situation and location; urgent processing has specific criteria and is not guaranteed simply because a trip is planned. A card, an immigration status and a travel document serve different purposes, so do not infer that an expired or missing card automatically resolves the underlying status question. Follow the official guidance before leaving Canada or arranging commercial transport back.
More services | Integration
Address
ISSofBC Welcome Centre, 2610 Victoria Drive, Vancouver, BC V5N 4L2
Telephone | Fax
604-684-2561
Opening hours
Welcome Centre Mon–Fri 9 am–5 pm; weekends closed. Arrange the relevant worker appointment; partner clinic and course sessions have separate hours.
More information
Nonprofit settlement support for understanding housing, banking, education, health care, rights and local services, with assistance in English and other available languages. ISSofBC is not a government agency and cannot grant immigration status or public benefits. Its own programme page currently describes clients with five years or less in Canada and specified PR, approved-for-PR or protected-person status; ask intake about the applicable funded stream rather than assuming all temporary residents qualify. Federal economic-class time limits and separate provincial programmes differ. Develop a settlement plan with the worker and confirm current eligibility.
Address
Main office: 5575 Boundary Road, Vancouver, BC V5R 2P9
Telephone | Fax
604-254-9626
Opening hours
Main office Mon–Fri 9 am–5 pm; government statutory holidays closed. Specific worker appointments and programme sessions are arranged separately.
More information
Large local nonprofit with multilingual settlement support and distinct streams for permanent residents, temporary residents, refugee claimants, young people, families and LGBTQIA2+ newcomers. Its service finder distinguishes federal settlement, BC Newcomer Services, Safe Haven and specialist programmes; eligibility and location are not identical across streams. Ask for the service matching current status and needs, including preferred-language support. Housing referral does not promise accommodation, and settlement assistance does not provide an immigration decision. Paid translation or testing services elsewhere at MOSAIC are separate from funded settlement help.
Address
Pender Service Centre, 28 West Pender Street, Vancouver, BC V6B 1R6
Telephone | Fax
604-684-1628
Opening hours
Provincial Vancouver programme listing: Mon/Wed/Fri 9:30 am–3:30 pm, by appointment. Confirm programme intake rather than assuming these are all head-office hours.
More information
Recognized local nonprofit providing settlement orientation, multilingual information, referrals and community connections. The provider’s own service and contact pages confirm its Pender centre, while the current site-specific provincial listing supplies appointment requirements and the programme timetable. Different funded streams serve different immigration groups, and the provincial record notes that a membership fee may apply even where the service is free. The separate ISIP portal redirected to a maintenance destination during local checking and is not selected as the primary URL. Ask which programme and language worker fit the actual situation.
Address
1551 West 7th Avenue, Vancouver, BC V6J 1S1
Telephone | Fax
604-736-9806
Opening hours
September–July centre Mon–Thu 9 am–9 pm, Fri 9:30 am–5:30 pm, Sat 10 am–4 pm, Sun closed. Fall classes once weekly 6–8 pm or 6:30–8:30 pm, or Sat 10:30 am–12:30 pm; assigned group and holiday makeups differ.
More information
Francophone cultural centre offering French learning from beginner to advanced, with separate community events and membership arrangements. These courses are paid, not federally funded free CLIC: fall 2026 published totals are $310.65 regular or $288.85 for eligible continuing members. A free assessment is offered during designated registration events, while a telephone assessment has a $10 administration fee; absolute beginners may not need assessment. The fall session began in September, so current placement and late-entry availability need confirmation. Centre opening, café service and class times are different schedules.
Address
Suite 300, 2610 Victoria Drive, Vancouver, BC V5N 4L2
Telephone | Fax
604-684-2325; Japanese 778-372-5835; Korean 778-372-5836; Spanish 778-372-5833; Mandarin 778-372-5832
Opening hours
Office Mon/Wed 9 am–6 pm, Tue/Thu 9 am–7 pm, Fri 9 am–4 pm. Morning course Mon–Thu 9:30 am–noon; afternoon 12:30–3 pm; evening talk Tue/Thu 6:30–8:55 pm.
More information
ISS Language & Career College’s paid English option, now at the Victoria Drive Welcome Centre rather than an old downtown address. Current General English prices list six-week morning or afternoon courses at $660, or a five-week evening talk class at $270, plus a $100 registration fee subject to returning-student rules. Minimum age is 16 and placement/proficiency requirements apply; weekly starts depend on available seats. Free assessment is not free tuition. This current programme replaces discontinued Langara LEAP in the research selection; neither enrolment nor a college course automatically grants a study permit or employment rights.
Address
Vancouver office: 2610 Victoria Drive, Vancouver, BC V5N 4L2
Telephone | Fax
Main 778-372-6593; Provincial Refugee Mental Health Line 1-888-619-8636
Opening hours
Not available
More information
Local specialist charity supporting refugees and other newcomers affected by torture, political violence and persecution through counselling, groups, referrals and carefully assessed psycholegal documentation. Its own main page and expanded English services/FAQ/contact page were actively read; neither publishes regular reception or helpline opening hours, so no 24-hour response is inferred. Contact the team to establish referral, availability and suitability before visiting. The host building’s ISSofBC hours are not used as VAST clinical hours. VAST states that it is not a general settlement provider and currently serves people already in Canada; specialist documentation requires appropriate professional referral.
Address
New-house address published by homepage/footer: 157 East 36th Avenue, Vancouver, BC V5W 0G3. Contact-page body still lists Suite 102, 1193 Kingsway, BC V5V 3C9; confirm the meeting venue with the worker.
Telephone | Fax
Main 604-879-7104; French/Vietnamese 236-862-6695; French/Arabic/Armenian 236-862-5705; Ukrainian/Russian 236-862-8522; Mandarin/Cantonese 236-862-0802; Spanish 236-862-3485; Tagalog 236-862-0750
Opening hours
Book directly with the language worker. No fixed settlement drop-in timetable is published; own new-house notice warns that schedules may change during relocation.
More information
Neighbourhood nonprofit offering free funded settlement support, digital literacy, orientation, community connections and referrals in more than ten languages. Staff can help navigate services, but they do not decide immigration, benefit or housing applications. Its current website is inconsistent during relocation: the new-house page anticipated September 2026 opening at East 36th Avenue, current footer uses that address, and the contact body retains Kingsway. Arrange and confirm the exact venue before travelling; no old-office hours are invented. Federal and BC Newcomer Services funding have different client criteria, so ask which stream applies.
Address
Main office: 1874 Kingsway, Vancouver, BC V5N 2S7. Training is hybrid at cohort-specific Vancouver, Burnaby or Surrey venues; confirm the assigned venue.
Telephone | Fax
Programme 778-608-4098; general 604-298-5888
Opening hours
Ten-week hybrid programme with winter, spring/summer and fall cohorts. Mandatory information session and current cohort timetable arranged through intake; no weekly office walk-in hours published.
More information
Nonprofit programme for newcomer women who are permanent residents or protected persons, with CLB 5 or equivalent, basic computer skills and availability for the full course. It combines occupational English, childcare-related certificates, work experience and employment preparation; participation does not confer a licensed early-childhood educator qualification or guarantee a job. The current page describes the programme as free, with transportation and childminding supports subject to funding and spaces. Do not use an older community-English page’s 2025 New Westminster/Surrey dates as current Vancouver classes.
Address
EAL department: Building A, Room 3625, Broadway campus, 1155 East Broadway, Vancouver, BC V5T 4V5
Telephone | Fax
EAL 604-871-7301, leave a message; general/advising 604-871-7000 option 2
Opening hours
EAL in-person help Mon–Thu 9:30 am–4 pm; Friday by appointment only. Classes follow the selected course timetable, not department reception hours.
More information
Public-college English pathway with assessment and admission requirements for the applicable domestic student category. Tuition is zero for the listed eligible courses, but application, college, student, transport and other applicable fees remain; textbooks may cost extra. The displayed full-time ten-month estimate is not the bill for every learner. An Adult Upgrading Grant may cover eligible costs after assessment, not automatically for all students. Current assessment evidence and registration steps are required. This programme is distinct from international fee-paying study and from an immigration-language test.
Address
Vancouver Language Centre: Suite 304, 2730 Commercial Drive, Vancouver, BC V5N 5P4. Outside-city options: Suite 480, 4800 Kingsway, Burnaby, BC V5H 4J2; Suite 200, 7134 King George Boulevard, Surrey, BC V3W 5A3.
Telephone | Fax
Vancouver 604-684-8825; Burnaby 604-298-8201; Surrey 778-591-9334; general 604-254-9626
Opening hours
Programme contact window 8:30 am–3:30 pm; the page does not specify its weekdays. Classes offered Mon–Fri in morning, afternoon or evening, online or in person; exact group timetable assigned after assessment.
More information
Free federally funded basic/intermediate English for eligible adult newcomers, with assessment and immigration-document checks. The provider lists permanent residents aged 17+, people approved for PR and convention refugees. Its current page also reflects the six-year federal eligibility limit for economic-class immigrants; the federal terms reduce that period to five years from April 2027. Status, landing date and available class places must therefore be checked. Childcare and course formats depend on site and capacity; low-cost paid alternatives are separate. A course certificate does not itself grant citizenship or replace all application requirements.
Address
Vancouver Welcome Centre, 2610 Victoria Drive, Vancouver, BC V5N 4L2. Language assessment is separately at 2525 Commercial Drive.
Telephone | Fax
Vancouver LINC 778-372-6596; online LINC 604-684-2561 ext. 2150; language assessment 604-876-5756; general 604-684-2561
Opening hours
Welcome Centre Mon–Fri 9 am–5 pm, weekends closed. LINC classes have assigned morning, afternoon, evening or online schedules; these are not all-day drop-in classes.
More information
Free English for eligible newcomers after assessment, currently limited by this provider to CLB levels 1–4: its own page explicitly says CLB 5 and 6 are no longer offered. Age, immigration category and current federal funding eligibility must be checked, including time limits for economic-class permanent residents. Vancouver daytime learners may access funded preschool for children aged 30 months to five years, subject to enrolment and capacity; online learners can ask about digital coaching or device loans. A waiting list may apply, and paid LCC courses are a separate option.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Provincial directory distinguishing federal settlement, BC Newcomer Services for eligible temporary residents and naturalized citizens, Safe Haven for refugee claimants, and Career Paths for skilled permanent residents. Select the appropriate stream and local provider instead of assuming that every settlement agency serves every status under the same funding. Services may include orientation, referrals, employment or language support, but programme availability and eligibility need confirmation. This is a public information directory, not an immigration application or a guarantee of funding, housing or employment.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Free CBC/Radio-Canada digital learning platform using Canadian audio and video with comprehension activities and practical language challenges. The official FAQ says it is designed for users in Canada and its content is not available outside Canada because of rights restrictions. Use the mobile or web version to practise at an individual pace, especially listening in everyday Canadian contexts. It is mainly designed for adults and does not replace a teacher-led settlement class, an accredited qualification or an accepted immigration-language examination. No subscription payment or course application was tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
International online supplement for English practice, including free grammar, vocabulary, reading and listening resources organized by level. The current provider page also promotes paid self-study, live classes, tutoring and IELTS preparation; free exercises do not make every linked product free. Choose the free resource library when seeking no-cost practice and check terms before entering a paid course or trial. This is not a Vancouver physical service, a Canadian settlement-funded programme or a guarantee that its certificates meet immigration requirements. Fresh official browser reading supplements a local timeout.