City: GB / Birmingham
Useful contacts for jobs, language courses, public authorities, residence, housing, family, health, transport, businesses, universities and social services in Birmingham.
Jobs | Training | Careers
Address
99 Whitehead Road, Aston, Birmingham B6 6EJ
Telephone | Fax
0121 675 5921 Aston Centre; 0121 303 4318 Information Line
Opening hours
Aston Centre term time Mon–Thu 09:00–16:30, Fri 09:00–15:30. Information Line Mon–Thu 09:00–17:00, Fri 09:00–16:00. Course times vary.
More information
The council’s adult education service offers essential skills, digital learning and progression routes through centres across Birmingham. Aston Centre has its own location and term-time reception hours, while the separate Information Line can help identify a suitable course. Funding depends on the course and learner circumstances, so ask about fees, eligibility and support before enrolment rather than assuming all learning is free.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 072 0288
Opening hours
Mon–Fri 08:00–18:00; weekends and bank holidays closed.
More information
The current National Careers Service help page directs adults aged 18 or over living in England to DWP Jobs and Careers Service advisers. The published contact number and weekday hours are used here rather than older National Careers Service phone details. Younger people are directed to school, training-provider, local-authority or DWP support according to their circumstances. Advice helps planning and does not guarantee employment.
Address
1018 Bristol Road, Selly Oak, Birmingham B29 6LH
Telephone | Fax
0121 472 0116
Opening hours
Staff enquiries/drop-in Mon–Fri 09:00–17:00. Residential and teaching sessions follow the individual course programme.
More information
Fircroft provides adult education, including residential short courses and routes in essential skills, working and volunteering. Its current fees page describes subsidised or fully funded study linked to income, residence and the course. Ask admissions to confirm your own position and any travel costs. The published weekday drop-in hours are staff contact times, not the full timetable of residential activities.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Explore regional Skills Bootcamps and sector-based work academy programmes linked to local employment. Course formats can be classroom, remote or blended, and eligibility differs between programmes. The combined authority describes funded routes for adults, but check residence, benefit, prior-learning and provider conditions before booking. An interview pathway must not be confused with a guaranteed job offer.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0300 222 5742
Opening hours
Mon–Thu 09:00–18:00; Fri 09:00–17:00. Adviser meetings arranged individually.
More information
Scope offers free employment support for disabled people aged 16 or over seeking paid work in the UK and able to use internet, email and telephone. Birmingham users access the remote programme; face-to-face locations listed on the page are elsewhere. Advisers can help with transferable skills, CVs, interviews and adjustments. Check programme suitability and available adviser capacity rather than assuming immediate placement.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search public-sector vacancies across the West Midlands, including councils, schools, social care and apprenticeships. Use the Birmingham location filter and read the employer’s own job description, application requirements and closing date. This regional service is run by West Midlands Employers rather than a generic commercial classified-ad site. The homepage was locally readable; no account or application was created.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The council’s recruitment hub links to current vacancies, early careers, apprenticeships and information about working for the authority. It is a starting point for public-service and school-related roles, not a promise that a particular post remains available. Check the individual vacancy, safeguarding requirements, right-to-work evidence and application deadline before applying through the official recruitment route.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official NHS recruitment service covers clinical and non-clinical roles. Search by Birmingham or a nearby postcode and compare the employing trust, location, hours and essential qualifications in each advert. Professional registration and immigration requirements are role-specific. The service’s help desk supports the application system, while vacancy questions should go to the named employer; no applications were tested.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the government route to search apprenticeship vacancies in England, including Birmingham and the surrounding area. Apprenticeships combine paid employment and training, but each advert sets its own entry criteria, wage, location and deadline. The guidance distinguishes the separate systems elsewhere in the UK. Check funding and residency conditions with the employer or training provider before assuming eligibility.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
This government gateway leads to full-time and part-time vacancies in England, Scotland and Wales, with a separate Northern Ireland service. Search locally and examine the actual employer, duties, pay and closing date. A listing is not an endorsement or a job offer; use normal precautions with recruitment contacts and verify the employer. No account, personal profile or application was submitted during checking.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0300 123 1100; Relay UK 18001 0300 123 1100
Opening hours
Helpline Mon–Fri 08:00–18:00.
More information
Acas provides confidential employment advice for workers and employers in Great Britain, including Birmingham. Advisers explain workplace rules and possible next steps but do not take sides, represent callers or give a legal opinion. An interpreter can be requested and text/video relay options are described. The advice is free, while phone-provider charges may apply; tribunal time limits should not be assumed to pause.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Birmingham Voluntary Service Council explains local volunteering and links to Volunteer Brum opportunities with community organisations. Roles can build experience and contacts but are unpaid and vary in commitment, supervision and screening. Check accessibility, expenses, references and any safeguarding checks with the host organisation. The guidance page was read locally; the linked live portal is not treated as a tested application.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare England’s training routes, including technical qualifications, essential skills, Free Courses for Jobs and Skills Bootcamps. The page distinguishes age ranges, typical duration and whether costs depend on the course. Use it to understand the options before contacting a Birmingham provider. A funded national route does not establish your personal eligibility or guarantee a local course place.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official guidance on support to start or remain in work with a disability or health condition in Great Britain. Possible help includes practical workplace support, travel and communication support at interviews, subject to assessment and eligibility. It does not replace the employer’s reasonable-adjustment duties. Check current conditions and any up-front costs before applying; no grant outcome is guaranteed.
Universities | Colleges
Address
Edgbaston, Birmingham B15 2TT; student enquiries: Aston Webb Building, ground floor C Block
Telephone | Fax
0121 414 3344 switchboard; 0121 414 5130 Student Hub
Opening hours
Student Hub Mon–Tue, Thu–Fri 09:00–17:00; Wed 10:00–17:00; weekends, bank holidays and University closed days closed. Teaching follows individual timetables.
More information
A broad research university in Edgbaston offering undergraduate, postgraduate and research routes. Compare the specific course’s entry requirements, tuition fees and English-language conditions rather than assuming one rule for all degrees. The listed opening times belong to the Aston Webb Student Hub for current-student support, not to every department or to admissions interviews.
Address
Curzon Building, 4 Cardigan Street, Birmingham B4 7BD
Telephone | Fax
0121 331 5000 switchboard; 0121 331 6295 UK enquiries; 0121 331 5389 international enquiries
Opening hours
Not available
More information
BCU offers degree routes across subjects including creative arts, business, computing and health, with campuses in the city centre and Edgbaston. Its pre-entry team advises on qualifications, mature-entry routes, part-time study and applications. Check the relevant campus and course fees before visiting. Regular enquiry-team opening hours were not published on the main, contact, campus or service-statement pages checked.
Address
Aston Triangle, Birmingham B4 7ET; Student Solutions Centre, Upper Ground Floor, Main Building
Telephone | Fax
0121 204 3000 switchboard; 0121 204 4007 Student Solutions Centre
Opening hours
Student Solutions Centre Mon–Fri 09:00–17:00. Classes and specialist appointments follow their own schedules.
More information
Aston provides undergraduate, postgraduate, research and work-based study from its central Birmingham campus. Review the chosen course’s academic and language requirements, fees and placement arrangements. The Student Solutions Centre supports enrolled students with university processes and specialist referrals. Its weekday drop-in hours are not a general admissions or all-campus opening guarantee.
Address
Summer Row, Birmingham B3 1JB; admissions: Second Floor, The Link, 65–77 Summer Row, Birmingham B3 1JJ
Telephone | Fax
0121 604 1000 switchboard; 0121 232 4300 new course enquiries; 0121 604 1040 undergraduate admissions
Opening hours
Admissions live chat Mon–Wed 09:00–17:00; Thu 07:30–21:00; Fri 08:00–18:00; Sat 10:00–13:00. These are online-chat times, not a campus reception timetable.
More information
UCB combines university degrees with college and vocational routes in central Birmingham. Check the level, awarding arrangements, fees and entry conditions of each programme rather than confusing further and higher education. Admissions is based in The Link while other services occupy separate buildings. The published extended hours apply specifically to live chat, with phone and enquiry routes also available.
Address
Genners Lane, Bartley Green, Birmingham B32 3NT
Telephone | Fax
0121 476 1181 reception and admissions
Opening hours
Not available
More information
Newman offers undergraduate, postgraduate, foundation-year and teacher-training routes at its Bartley Green campus. Review course-specific entry requirements, fees and international-student information. The current site advertises an open-day event, which is not a regular reception timetable. Main, contact and travel pages were read in the browser because local requests returned 403; regular admissions opening hours were not published there.
Address
Priory Street, Coventry CV1 5FB (outside Birmingham)
Telephone | Fax
024 7765 6565
Opening hours
Student/enrolment lines Mon–Fri 08:00–19:00; Sat 09:00–17:00; Sun closed; bank holidays 10:00–16:00. Switchboard Mon–Fri 08:30–17:00.
More information
A separate university in Coventry, not a Birmingham campus. It expands the choice of nearby undergraduate, postgraduate and research programmes; assess commuting time, course location and attendance requirements before applying. The university publishes different opening hours for student enquiry lines and its switchboard, retained separately here. Course fees and eligibility depend on the programme and applicant.
Address
Wulfruna Street, Wolverhampton WV1 1LY (outside Birmingham)
Telephone | Fax
01902 321000 switchboard; 01902 322222 course enquiries; 01902 323505 admissions; 01902 518518 student support
Opening hours
Not available
More information
This nearby university is in Wolverhampton, with additional campuses, and should not be mistaken for a Birmingham institution. Compare undergraduate, postgraduate, apprenticeship and distance-learning options, checking the exact teaching site and fees. The main, contact, City Campus directions and Gateway pages were checked for enquiry hours, but no regular timetable for the listed central enquiry service was published.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare higher-education courses across institutions rather than relying on a single university’s catalogue. Filters distinguish entry year, subject, provider and study level. Read the individual course and provider requirements before applying, including fees and international entry conditions. Local access returned 403 and the browser requested a CAPTCHA, so the current official indexed catalogue supplements the check without claiming interactive application access.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official UK undergraduate-course comparison service brings course information, student feedback and graduate outcomes together. Use it to compare relevant courses and understand the dates, coverage and limitations of each dataset. An outcome figure is not a prediction for an individual student. The directory also links to application and finance guidance; admissions decisions remain with each provider.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Explore distance-learning degrees, certificates and postgraduate options across a wide range of subjects while remaining based in Birmingham. Formal qualifications normally have tuition fees and course-specific study requirements, unlike free OpenLearn materials. Check the England fee and funding information and any practical attendance requirements. Local 403 is qualified by an actual browser reading of the course catalogue.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Open University’s free-learning site offers courses, articles and study-skills resources for independent preparation or personal development. A free account can record progress and many courses offer a badge or participation statement. These are not automatically accredited university degrees or entry qualifications. The rendered browser page was read successfully while the local request remained 403.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0330 912 0030
Opening hours
Telephone Mon–Fri 09:00–17:00 UK time; UK public holidays closed. Applications are online.
More information
UK ENIC is managed by Ecctis for the UK government and compares international qualifications with UK education levels. Check whether the university, employer or professional regulator actually needs a paid Statement of Comparability before ordering. The service does not guarantee admission or professional registration. Applications are online; the published Cheltenham postal address is not a document-submission or local walk-in service.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the government’s undergraduate student-finance guidance for England, including eligibility, tuition-fee and maintenance support, repayment and extra help. Immigration status, residence history, previous study and the course can affect entitlement, so support must not be assumed. The page flags a different funding route for courses starting on or after 1 January 2027; check the applicable start-date guidance before applying.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
This Jisc service combines postgraduate-course search, graduate career profiles and practical application guidance. It is useful when comparing further study with employment and understanding possible routes from a degree. Course listings and employer advertising do not establish eligibility, funding or a job offer. Verify current fees, entry criteria and closing dates with the named university before committing.
Libraries
Address
Centenary Square, Broad Street, Birmingham B1 2ND
Telephone | Fax
0121 242 4242
Opening hours
Full service Mon–Tue 11:00–19:00, Wed–Sat 11:00–17:00. Express ground/lower-ground service Mon–Tue 09:00–11:00 and 19:00–21:00, Wed–Fri 09:00–11:00 and 17:00–21:00. Sun closed. Telephone Mon–Fri 11:00–17:00.
More information
The city council’s central public library combines book borrowing, study space, computers and cultural collections. Express opening gives access only to the ground and mid-lower ground floors, not the whole building. The latest closure notice overrides the older terrace timetable: Level 3 and Level 7 terraces are closed until further notice. The external returns bin is unavailable.
Address
1221 Stratford Road, Birmingham B28 9AD
Telephone | Fax
0121 464 6633
Opening hours
Tue, Fri–Sat 09:00–13:00 and 14:00–17:00; Thu 10:00–13:00 and 14:00–18:00; Mon, Wed, Sun closed.
More information
This council public library is a useful alternative while nearby Acocks Green remains closed. It offers a local place to borrow and return material and obtain library help without travelling to the city centre. The published daily lunch closure must be allowed for. Slip-road parking is subject to restrictions and accessibility information is linked from the branch page.
Address
641 Stratford Road, Birmingham B11 4EA
Telephone | Fax
0121 303 0732
Opening hours
Mon 10:00–13:00 and 14:00–18:00; Wed–Thu, Sat 09:00–13:00 and 14:00–17:00; Tue, Fri, Sun closed.
More information
Sparkhill is a Birmingham City Council public library serving the Stratford Road area. The council names it as an alternative to temporarily closed Balsall Heath library. Its split opening day includes a full lunchtime closure, so plan visits around both sessions. Parking is in the Community and Leisure Services car park off Court Road, and the page links to detailed access information.
Address
77 Church Road, Birmingham B31 2LB
Telephone | Fax
0121 464 1007
Opening hours
Mon–Tue, Sat 09:00–13:00 and 14:00–17:00; Thu 10:00–13:00 and 14:00–18:00; Wed, Fri, Sun closed.
More information
Northfield is a council-run neighbourhood public library rather than a university collection. It provides a local borrowing and enquiry point with its own telephone number. Victoria Common car park is behind the library, entered from Meeting House Lane. Refurbishment plans affect several city libraries, so consult the live closures notice and telephone before a special journey.
Address
Muntz Street, Birmingham B10 9RX
Telephone | Fax
0121 464 6155
Opening hours
Tue–Wed, Sat 09:00–13:00 and 14:00–17:00; Thu 10:00–13:00 and 14:00–18:00; Mon, Fri, Sun closed.
More information
Small Heath is part of Birmingham City Council’s public library network and has its own local enquiry line. It is an accessible neighbourhood choice for borrowing, returns and enquiries about current activities. The branch closes between 13:00 and 14:00 on every open day. Library refurbishment is planned across the city, so the closure notice should be checked before travelling.
Address
High Street, Birmingham B17 9QG
Telephone | Fax
0121 464 1596
Opening hours
Tue–Wed, Sat 09:00–13:00 and 14:00–17:00; Thu 10:00–13:00 and 14:00–18:00; Mon, Fri, Sun closed.
More information
The High Street branch is a council public library for Harborne residents and visitors. Use its own enquiry number for availability of materials, current events and access arrangements. Its opening schedule differs from neighbouring libraries and includes a lunchtime closure. A pay-and-display car park is nearby on the High Street, and the council page links to a detailed accessibility guide.
Address
High Street, Birmingham B14 7SW
Telephone | Fax
0121 464 1515
Opening hours
Mon–Tue, Fri–Sat 09:00–13:00 and 14:00–17:00; Wed, Thu, Sun closed.
More information
This council public library is one of the alternatives listed for the closed Balsall Heath branch. It offers a neighbourhood borrowing and information service with a dedicated contact line. Parking restrictions vary on the High Street and the surrounding low-traffic neighbourhood affects routes, so check signs carefully. Every open day has a one-hour lunch closure; bank holiday closures apply.
Address
Pershore Road South, Birmingham B30 3EU
Telephone | Fax
0121 464 1532
Opening hours
Tue–Wed, Fri–Sat 09:00–13:00 and 14:00–17:00; Mon, Thu, Sun closed.
More information
Kings Norton is a public branch operated by Birmingham City Council, with its own telephone and local events link. It is suitable for local borrowing, returns and enquiries about library services. Parking on Pershore Road South is permitted only at specified times, with further options around Kings Norton Green. Allow for the daily 13:00–14:00 closure and check temporary notices before a visit.
Address
Kingstanding Road, Birmingham B44 9ST
Telephone | Fax
0121 464 5193
Opening hours
Tue, Fri–Sat 09:00–13:00 and 14:00–17:00; Mon, Wed, Thu, Sun closed.
More information
Kingstanding is a council-operated neighbourhood library with a direct branch phone number. The current closures page recommends it among alternatives to Erdington’s closed main library. Opening is limited to three days a week and includes a lunchtime break, making the exact timetable important. The branch lists parking outside and links to information about disabled access and local events.
Address
College Road, Birmingham B44 0HH
Telephone | Fax
0121 464 0481
Opening hours
Mon, Thu–Fri 09:00–13:00 and 14:00–17:00; Tue, Wed, Sat, Sun closed.
More information
Perry Common provides a council public library service and is an alternative while Erdington’s main library is closed. The branch explicitly states that there is no Citizens Advice Bureau on site. Staff help with printing is listed for Fridays during opening hours. There is no library car park, though nearby streets may offer parking subject to restrictions. Check the midday closure before attending.
Address
Washwood Heath Road, Birmingham B8 2HF
Telephone | Fax
0121 464 0366
Opening hours
Mon 10:00–13:00 and 14:00–18:00; Wed–Thu, Sat 09:00–13:00 and 14:00–17:00; Tue, Fri, Sun closed.
More information
Ward End is a Birmingham City Council public library with a dedicated branch line, local events information and an accessibility guide. The council identifies it as an alternative during Erdington’s closure. Free parking is listed at the front of the library. Its Monday opening differs from the other open days and every day includes a 13:00–14:00 break, so plan visits to the correct session.
Address
Brays Road, Birmingham B26 2RJ
Telephone | Fax
0121 464 3512
Opening hours
Tue, Thu–Sat 09:00–13:00 and 14:00–17:00; Mon, Wed, Sun closed.
More information
Sheldon is a council public branch recommended as an alternative to temporarily closed Acocks Green library. It has its own enquiry phone, a local events link and detailed accessibility information through the council page. Visits should take account of the daily 13:00–14:00 closure and days when the building is not open. Check the citywide closure notice for unexpected changes before travelling.
Address
Yardley Road, Birmingham B25 8LT
Telephone | Fax
0121 464 1944; 0121 464 0156
Opening hours
Mon–Wed, Sat 09:00–13:00 and 14:00–17:00; Thu 10:00–13:00 and 14:00–18:00; Fri, Sun closed.
More information
This council library offers another local alternative to the closed Acocks Green branch. Both published telephone numbers are retained so residents can enquire about services and current activities directly. Limited parking is available outside but restrictions must be checked. The branch has a lunch closure on every open day, while Thursday opening starts later and finishes later than other sessions.
Address
Highfield Road, Birmingham B14 4DU
Telephone | Fax
0121 464 2110
Opening hours
Mon–Tue, Thu, Sat 09:00–13:00 and 14:00–17:00; Wed, Fri closed; no Sunday session listed.
More information
Yardley Wood is a Birmingham City Council neighbourhood public library with a direct enquiry number and its own local events listing. The branch has a small car park and possible roadside parking, subject to restrictions. A detailed access guide is linked on the location page. The published open days have a 13:00–14:00 break; confirm holiday or weather-related changes through the branch and live notice.
Family | Youth
Address
Main office: 73 Hertford Street, Balsall Heath, Birmingham B12 8NJ; Family Hub: 10 Malvern Street, Birmingham B12 8NN
Telephone | Fax
0121 464 4376 main office; 0121 464 6349 Family Hub
Opening hours
Main office publishes 08:30–17:00 without specifying days. Family Hub sessions follow the current programme; confirm the location and session time.
More information
This local charitable trust runs community, children’s and family activities in Balsall Heath. Its Family Hub supports families with children up to 19, with extended SEND support up to 25, while early-years work focuses on younger children. The main office and Family Hub are at different addresses. The October–December 2026 programme is linked on the site; office hours are not a timetable for every activity or nursery place.
Address
The Springfield Centre, Springfield Road, Sparkhill, Birmingham B13 9NY
Telephone | Fax
0121 777 2722
Opening hours
Family-support duty/drop-in team 09:00–17:00 throughout the working week; individual groups and nursery sessions have separate schedules.
More information
The Sparkhill charity offers family support, workshops, parenting programmes, wellbeing activities, home visits and referrals. The duty-worker system provides a starting point for discussing needs and finding an appropriate service. Its Springfield Road family-support base is distinct from the Park Road nursery. Confirm whether an activity needs a referral, booking or funding assessment rather than assuming access to every programme.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0121 303 1888; emergency out-of-hours 0121 675 4806; immediate danger 999
Opening hours
CASS detailed timetable Mon–Thu 08:45–17:15; Fri 08:45–16:15. Emergency out-of-hours separate number. Generic footer says 09:00–17:00; detailed timetable is corroborated by the local NHS safeguarding page.
More information
Birmingham Children’s Trust provides a single contact point for members of the public and professionals seeking support or raising concerns about a child. Use the emergency out-of-hours route outside the detailed CASS timetable and 999 for immediate danger. The general correspondence address is not presented as a walk-in office. The own-page footer has different generic hours, so the specific CASS schedule is retained with that discrepancy noted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The local NHS partnership directory lists Family Hubs and children’s centres by Birmingham district, with individual addresses and telephone numbers. Delivery partners include Barnardo’s, Spurgeons, St Paul’s and Springfield rather than one identical council-run service. Use the appropriate local team to confirm sessions, age ranges and referral or booking requirements. Stay-and-play times are activity-specific, not whole-building opening hours.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find the relevant local Home-Start charity for volunteer-led family support across Birmingham. The consortium lists separate contacts for Central and South-West, North West, Tameside, Cole Valley, South, and North and Inner City. Ask the appropriate team about geographical coverage, referral arrangements and current capacity. The directory is not a single walk-in centre and does not publish one universal opening timetable.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0121 303 5004
Opening hours
Not available
More information
Birmingham SENDIASS provides information, advice and support about special educational needs and disabilities, education-health-care plans and meetings or appeals. It is a local advice service rather than a guarantee of an assessment or particular school place. The main, contact and get-support pages were checked; they publish a phone and request-help route but no regular telephone hours. The PO Box is correspondence only.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 2222; WhatsApp 07441 444125
Opening hours
Helpline Mon–Fri 09:00–21:00; weekends 10:00–15:00. Webchat Mon–Fri 09:00–21:00 excluding bank holidays; WhatsApp Mon–Fri 09:00–21:00.
More information
Coram Family Lives provides parenting and family-life support for families in England and Wales. Advisers listen and help explore options but do not provide legal or medical advice. The service explains that lines can be busy, so immediate connection is not guaranteed. Confidentiality has safeguarding exceptions. Phone, chat and WhatsApp times are distinguished rather than presented as a local office timetable.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 1111
Opening hours
Phone and online counselling 24 hours daily. SignVideo Mon–Fri 08:00–20:00; Sat 08:00–13:00. Night chats may be shorter and waits longer.
More information
Childline supports children and young people with worries, safety, relationships and other concerns by phone and online. The number is free from most UK mobiles and landlines; the service explains confidentiality and its safeguarding exceptions. Overnight support has different arrangements and availability is not an instant-answer promise. The official rendered page was read in the browser while local access remained 403; no counselling contact was initiated.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 5000
Opening hours
Telephone Mon–Fri 10:00–16:00. Electronic-contact handling 11:00–16:00 daily; messages outside those hours may not be received. BSL interpreter availability is separately listed Mon–Fri 08:00–20:00, weekends 09:00–18:00.
More information
The NSPCC helpline advises adults concerned about a child’s safety or wellbeing and may take safeguarding action. It is not the same as Childline or a 24-hour emergency response. The official page publishes shorter telephone hours than its interpreter availability; the phone schedule is retained explicitly. Contact local children’s services or police if urgency increases. Browser content was read, with local 403 marked uncertain.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 808 3555
Opening hours
Phone Mon, Wed–Fri 09:30–17:00; Tue 10:15–17:00; public holidays closed. Live chat Mon, Wed–Fri 09:30–12:00 and 14:00–16:00; Tue 10:15–12:00 and 14:00–16:00.
More information
Contact supports parents and unpaid carers of disabled children and young people up to 25 across the UK; a diagnosis is not required to ask about support. Advice covers benefits, services, education and family issues within the charity’s remit. The Tuesday opening is later because of a team meeting. Telephone and live-chat schedules differ, and the service does not replace emergency help or individual legal representation.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Family Fund explains grant programmes for families raising disabled or seriously ill children and young people. Eligibility considers income and the effect of disability, and programmes and reapplication periods vary. Read the current criteria, permitted uses and evidence requirements before applying. A grant is not automatic and availability can depend on the programme’s funding; no application or personal information was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The government’s current family-information hub brings together pregnancy, early development, childcare and starting-school guidance, including the childcare support checker. It is the current destination of the former Childcare Choices homepage. Check England-specific eligibility and provider availability rather than assuming funded hours or a local place. The checker and applications were not completed during this read-only review.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
BVSC introduces the Youth Map directory for community and voluntary youth services across the West Midlands. It covers activities, education, training and financial advice, with location and topic searching on the linked service. Check the named organisation’s age range, safeguarding arrangements, cost and current capacity. The introduction was read locally; no claim is made that every linked activity or live booking has been tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read practical resources on young people’s mental health, communicating with a child and navigating support services. These are information resources, not counselling or a diagnostic service. Although the parent hub links to a helpline, the helpline page currently displays a temporary closure affecting phone, chat and electronic contact. Do not rely on its usual timetable; use current NHS or emergency routes when urgent help is needed.
Health
Address
Mindelsohn Way, Edgbaston, Birmingham B15 2GW (trust travel postcode)
Telephone | Fax
0121 371 2000; emergencies 999
Opening hours
Emergency Department 24 hours daily, normally ages 16 and over. General adult-ward visiting 11:00–20:00, subject to ward restrictions. Outpatients by appointment.
More information
The public hospital provides emergency and specialist care in Edgbaston. Its Emergency Department normally treats people aged 16 or over, with exceptions for life-threatening situations. The trust’s travel page uses B15 2GW, while the NHS department listing uses B15 2WB; follow the trust’s current site directions. Visiting hours are separate from emergency access and appointments. Call 999 for a life-threatening emergency.
Address
Bordesley Green East, Birmingham B9 5SS
Telephone | Fax
0121 424 2000; emergencies 999
Opening hours
Emergency Department 24 hours daily, all ages. General adult-ward visiting 11:00–20:00, subject to restrictions. Clinics by appointment.
More information
Heartlands is a public acute hospital serving east Birmingham. The NHS department listing confirms round-the-clock emergency access for all ages; routine clinics and ward visits have separate arrangements. Contact the named department for appointment questions rather than treating the switchboard as a booking guarantee. The trust’s general visiting policy allows local restrictions and advises checking with the ward.
Address
First Floor, Summerfield Primary Care Centre, 134 Heath Street, Winson Green, Birmingham B18 7AL
Telephone | Fax
0121 387 0610; NHS 111 for assessment
Opening hours
Daily 08:00–20:00 including bank holidays; capacity may be reached before 20:00.
More information
This local NHS urgent treatment service deals with suitable minor illnesses and injuries. The provider permits walk-in attendance but warns that capacity is often reached before the advertised closing time; a same-day consultation is not guaranteed. Calling 111 can lead to telephone assessment and an appropriate appointment. It is not an emergency department; use 999 for a life-threatening emergency.
Address
Primary Care Centre, 192 Reservoir Road, Erdington, Birmingham B23 6DJ
Telephone | Fax
111 – access and assessment route
Opening hours
Erdington UTC daily 08:00–22:30. Call 111 first; clinical assessment and booking/referral arrangements apply.
More information
Badger’s NHS urgent treatment centre is inside Erdington Primary Care Centre. The provider instructs patients to call 111 first; a transferred case is assessed and staff arrange attendance where appropriate. Enter by the main entrance and follow Badger signs, with parking described off Reservoir Road. The listed Erdington hours differ from Badger’s Solihull centre and must not be interchanged.
Address
Steelhouse Lane, Birmingham B4 6NH; ED waiting area: ground floor Loveday Street Clinical Building, entrance off Steelhouse Lane
Telephone | Fax
0121 333 9510 ED; 0121 333 9999 switchboard; emergencies 999
Opening hours
Ward protected meals 12:00–13:00 and 17:00–18:00: visiting restricted except feeding support. Other ward arrangements vary; the current ED page does not state a separate opening timetable.
More information
The specialist children’s hospital treats children from birth to 15 in its Emergency Department, with stated exceptions for older patients under specialist care. The waiting area has moved to the Loveday Street Clinical Building, entered off Steelhouse Lane. Do not use obsolete entrance directions. Ward meal-time restrictions are visiting rules, not emergency opening hours; check the relevant ward or department directly.
Address
Grove Lane, Smethwick B66 2QT (outside Birmingham)
Telephone | Fax
0121 554 3801; 0121 553 1831 alternate switchboard; emergencies 999
Opening hours
Emergency Department 24 hours daily. Ward visiting and planned appointments follow their own instructions.
More information
The Midland Met in Smethwick now provides the emergency services previously based at City Hospital and Sandwell Hospital. Both former general A&E departments are closed. Separate adult and children’s emergency facilities operate at the new hospital. It is outside Birmingham but important for west Birmingham residents; follow current travel directions and the location on your appointment letter.
Address
Mindelsohn Way, Birmingham B15 2TG
Telephone | Fax
0121 472 1377 switchboard; 0121 335 8220 Delivery Suite reception; 0121 335 8218 Birth Centre
Opening hours
Maternity wards 1, 3, 4: one chosen birth partner may stay at any time; additional visitors 14:00–17:00 and 18:00–19:00, maximum 2 adults. Siblings with birth partner 08:00–20:00. Other units have separate rules.
More information
This public specialist hospital offers maternity, neonatal, gynaecology and related services on the Edgbaston university site. The visiting policy distinguishes maternity wards, delivery areas and other units, so it is not a universal hospital opening timetable. Use the contact on your care or appointment letter for clinical enquiries. Do not assume a routine clinic is a general emergency service.
Address
5 Mill Pool Way, Birmingham B5 7EG; own travel instructions specify sat-nav postcode B5 7SA
Telephone | Fax
0121 466 5555 hospital booking; 0121 466 7610 community dental booking
Opening hours
Booking telephone lines Mon–Fri 08:45–16:40, excluding bank holidays. Treatment appointments follow the referral and booking process.
More information
The public dental hospital is a specialist referral-based service, not a routine walk-in emergency dentist. Its own page directs urgent dental queries to a local dentist or NHS 111. The published times belong to the booking teams and should not be described as unrestricted clinical access. The postal and sat-nav postcodes differ in the hospital’s own instructions, so use its travel information for arrival.
Address
City Health Campus, Dudley Road, Birmingham B18 7QH
Telephone | Fax
0121 507 4440
Opening hours
Eye emergency Mon–Sat 09:00–19:00; Sun/bank holidays 09:00–18:00. Published contact line Mon–Fri 09:00–16:00. Optometry Mon–Fri 08:30–16:30.
More information
The NHS eye centre remains at City Health Campus despite closure of the former general City Hospital A&E. It provides specialist eye care and a separate eye emergency service with its own published opening hours. These must not be confused with 24-hour general emergency care at Midland Met. The current service page directs out-of-hours patients to their local hospital emergency department.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
111 – select mental health option; Birmingham Mind 0121 262 3555 /0800 915 9292; emergencies 999
Opening hours
NHS 111 mental health crisis route 24 hours daily. Birmingham Mind non-crisis information helpline 09:00–23:00.
More information
The local mental health trust directs people of all ages in England to 111 and the mental health option for crisis access. Existing service users are asked to use their care-plan or team contact where appropriate. Birmingham Mind’s information line has shorter hours and is not the same service. The trust’s general contact form is not for urgent queries; no clinical assessment was attempted.
Address
Whittall Street, Birmingham B4 6DH
Telephone | Fax
0121 237 5700
Opening hours
Mon, Wed–Thu 09:00–18:30; Tue 10:15–18:30; Fri–Sat 09:00–16:30; Sun/bank holidays closed. Listed seasonal exceptions include 24/31 December 09:00–15:30; confirm current dates before attending.
More information
Umbrella’s public service locator lists Whittall Street’s own clinic details, booked and walk-in services, and current restrictions. The page says vaccinations are unavailable here until further notice. Walk-in triage may lead to an appointment, another service or a self-test kit and does not guarantee being seen that day. Check the clinic’s current opening exceptions and appointment requirements before travelling.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
111 – assessment and referral; emergencies 999
Opening hours
GP out-of-hours Mon–Fri 18:30–08:00; 24 hours over weekends and public holidays.
More information
Badger is a not-for-profit co-operative providing NHS out-of-hours GP care in Birmingham and Solihull. Access begins with NHS 111, which assesses the situation and may transfer the case; Badger then contacts the patient if referred. The organisation’s office address is not a walk-in treatment destination. Its overnight GP hours are different from the daytime opening of its urgent treatment centres.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find pharmacies in England by town or postcode and check individual opening hours, especially evenings, weekends and bank holidays. For urgent repeat medicines when the usual prescriber is closed, the NHS emergency-prescription guidance links to 111 and pharmacy options; charges may apply. Telephone the pharmacy to confirm the current duty/opening service and stock before travelling. No 24-hour local rota or medicine availability is assumed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The NHS online service helps direct people in England to an appropriate source of care for symptoms, dental, mental-health or medicine questions. It does not provide a diagnosis or replace emergency services. The public dental hospital notes online use is for age 5 and over, with telephone 111 also available 24 hours. Call 999 for a life-threatening emergency. No symptom questionnaire or personal health information was submitted.
Housing
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0121 303 7410 option 3; adults out-of-hours 0121 303 2296; under 18 out-of-hours 0121 675 4806
Opening hours
Main advice Mon–Fri 09:00–17:00; separate emergency numbers provide outside-hours and weekend access.
More information
The council’s current homelessness page starts with telephone assessment rather than promising a walk-in appointment. People aged 24 or under without children are directed to St Basils. The detailed homelessness page says option 3; a separate Connected Communities page lists a different menu option, so follow the live menu or ask the adviser to transfer you. Assessment does not guarantee accommodation or a particular legal duty.
Address
Main service entrance: Liverpool Street, Deritend, Birmingham B9 4DY; registered office 48–52 Allcock Street
Telephone | Fax
0121 766 1700
Opening hours
Emergency/rough-sleeper support Mon–Fri 09:00–12:45. Telephone reception Mon–Fri 09:00–15:00. Booked prevention appointments from 10:30 except Wed; recovery workshops from 13:00 except Wed.
More information
SIFA supports adults experiencing or at risk of homelessness, with its intervention service focused on single adults and childless couples aged 25 or over. It offers assessment, practical essentials and specialist housing, health and welfare links. The service entrance and registered-office street differ. Advice and housing-transition support may require an appointment; current webpage times take precedence over old activity PDFs and do not guarantee a bed.
Address
St Basils church building, Heath Mill Lane, Birmingham B9 4AX
Telephone | Fax
0300 303 0099; text NEED ST BASILS to 62277
Opening hours
Mon, Tue, Thu, Fri 09:00–17:00; Wed 13:00–17:00. Contact the Youthline to arrange an appointment.
More information
The Birmingham Youth Hub offers housing-prevention, wellbeing and practical support to young people. Its local page specifies ages 16–24, while broader St Basils guidance describes 16–25; ask the Youthline to confirm the appropriate route for an individual. The service can assess needs, help with sustaining accommodation and refer to partners, but access does not guarantee accommodation. Attend the Hub address, not the separate head office.
Address
Unit 38, The Priory, Queensway, Birmingham B4 7LA
Telephone | Fax
0344 515 1875 new legal appointments; national emergency helpline 0808 800 4444
Opening hours
Local published hours Mon–Fri 09:30–16:30, weekends closed. New legal appointment line Mon–Fri 09:00–17:00. National emergency helpline Mon–Fri 08:00–17:00, weekends/bank holidays closed.
More information
Shelter provides housing advice and, where eligible, Legal Aid support for cases such as court proceedings or challenges to homelessness decisions. The local page now distinguishes service opening from the new-legal-appointment phone line. Legal appointments must be arranged and eligibility checked. The service cannot usually help with council waiting-list problems; emergency homelessness support should also be raised with the council.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 278 7990 local advice; 0808 223 1133 consumer advice
Opening hours
Local advice Mon–Fri 09:30–16:30; consumer service Mon–Fri 09:00–17:00. Bank holidays closed.
More information
Local advisers provide an initial route for housing, benefits, debt and related problems, with specialist appointments arranged where needed. The organisation explicitly says its city-centre address is an administration office and not a place to obtain walk-in advice. Use the published telephone service rather than travelling to Wellington House. The two listed phone lines have different remits and opening hours.
Address
Theresa Stewart Hub, Bank House, 36–38 Bristol Street, Birmingham B5 7AA
Telephone | Fax
0808 800 0028 support helpline
Opening hours
Drop-in Mon, Tue, Thu, Fri 10:00–16:00; Wed 13:00–16:00; bank holidays closed. Helpline Mon–Fri 09:30–17:00. Webchat weekdays 13:00–16:00.
More information
The local charity supports women and children affected by domestic abuse, including safety, housing options and refuge enquiries. The service address is the Theresa Stewart Hub, not the general head office shown elsewhere. Call ahead about language or mobility needs and available support. Refuge capacity and housing outcomes are not guaranteed. The general contact form is not monitored as a route for domestic-abuse case support.
Address
Until 1 November 2026: Unit 2, First Floor, Alma House, Newtown Shopping Centre, Birmingham B19 2AB. From 2 November 2026: Sports & Community Centre, 600 Kingstanding Road, Birmingham B44 9SH.
Telephone | Fax
0121 250 0777 money advice; 0121 250 0770 community-centre enquiries
Opening hours
Current contact page: pre-booked money-advice appointments Mon–Fri 08:30–17:00, bank holidays closed. Kingstanding building Mon–Sat 09:00–16:00; confirm post-move appointment time.
More information
The charity provides free debt, money and welfare advice that can help address rent arrears and prevent homelessness. Its 20 October 2026 announcement says the Money Advice team moves from Alma House to Kingstanding on 2 November 2026, although the contact page still lists Newtown. Advice is appointment-only and outreach continues in libraries and community settings. Telephone before travelling, especially across the move date.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The council’s official housing portal explains registration, assessment, bidding and alternative options for social housing. The site warns of very high demand, limited supply and potentially lengthy waits even for people in need. Registration or an accepted application is not a promise of an offer. Read the current allocation rules and bidding instructions; no account, application or property bid was created.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The council explains how private tenants can seek help with unresolved repairs, harassment or threatened illegal eviction. Keep evidence of reporting the issue and follow the current council route for your circumstances. Contact with the team does not guarantee enforcement, compensation or alternative accommodation. The page gives Private Rented Services contact details and links to related tenancy guidance; no issue was reported during checking.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the current government guidance about approved deposit-protection schemes and disputes. The October 2026 page refers to assured periodic tenancies and explains that these replaced assured shorthold tenancies from 1 May 2026, so older wording should not be copied unchecked. Different rules and schemes apply elsewhere in the UK. Confirm the tenancy type and seek advice before assuming a refund, penalty or legal outcome.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Housing Ombudsman explains complaints about social landlords who are members of its scheme. Usually the landlord’s complaint process must first be completed, with help also available where a landlord is not responding. The service is not the general ombudsman for every private tenancy. Read the current eligibility and evidence guidance before using the online complaint route; no complaint or personal data was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
This advice hub covers finding accommodation, tenancy status, deposits, rent, repairs, homelessness and neighbour disputes. Select the correct UK nation and read the current topic-specific guidance because housing rules have changed. It can help prepare questions and documents for a local adviser but does not replace case-specific advice or guarantee entitlement. Urgent council or court deadlines should be checked directly.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Severn Trent’s customer guide explains support with water bills and additional needs, including Priority Services and the Big Difference Scheme. Eligibility and evidence depend on the specific scheme and household circumstances, and support is not automatic. Confirm who supplies your home before applying. The guide also explains translations and accessible formats; no bill details, income information or payment instructions were entered.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use Shelter England’s practical guidance to report repairs clearly, retain records and understand possible next steps if a landlord does not respond. The page includes template letters and current information about tenancy-law changes fromMay 2026. Repair times depend on the seriousness and circumstances; the page does not guarantee a fixed deadline or outcome. Seek individual advice where an eviction notice or immediate danger is involved.
Public transport
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0345 303 6760
Opening hours
Mon, Tue, Thu, Fri 08:00–17:30; Wed 10:00–17:30; Sat 09:00–13:00; Sun/bank holidays closed.
More information
TfWM provides regional journey, ticket and concessionary-travel information. The contact page distinguishes authority enquiries from operator issues such as lost property, staff and service complaints. Some Swift cards are managed by National Express and need its help route. The published PO Box is a correspondence address, not a walk-in travel centre. Wednesday telephone opening is later than the other weekdays.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0121 254 7272
Opening hours
Telephone Mon–Fri 08:00–18:00. Social-media travel help daily 08:00–20:00. Actual buses follow route timetables.
More information
The local bus operator provides timetable and general-enquiry help, with separate online routes for tickets, Swift, refunds and complaints. Lost property goes to the relevant garage rather than a single guaranteed collection office. Telephone and social-media hours differ and are not bus operating hours. Check the current route and disruption information before travelling; no ticket, complaint or personal enquiry was submitted.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0345 835 8181
Opening hours
Telephone Mon–Fri 08:00–18:00; weekends closed. Electronic/WhatsApp support Mon–Sat 08:00–20:00; Sun 10:30–18:30. Tram times separate.
More information
Metro customer services handles enquiries and feedback about the tram network. Its own contact page publishes separate schedules for telephone and electronic support; neither should be mistaken for the first or last tram. Check live network information for the journey. Local requests returned 403 and the browser remained a security challenge, so the fresh official indexed contact page supplements this uncertain HTTP result.
Address
Station Street, Birmingham B2 4QA
Telephone | Fax
0121 654 4243 station assistance; 0121 654 2528 weekday drop-off assistance; 0121 314 0901 left luggage; 0330 024 0215 lost property
Opening hours
Ticket office Mon–Sat 05:15–23:00, Sun 08:00–23:00. Staff help daily 07:30–23:59. Drop-off line 01216542528 Mon–Fri 10:00–18:00. Left luggage Mon–Sat 07:00–23:00, Sun 08:00–23:00; lost property Mon–Fri 09:00–17:30.
More information
New Street is the main central rail interchange, managed by Network Rail. Its own page separates ticket-office, staff-assistance, left-luggage and lost-property hours. These do not guarantee that every train or retailer operates throughout those periods. The page gives station assistance contacts and operator-specific advance booking routes; allow time for assistance and confirm the operator’s current arrangements before travel.
Address
Queensway, Birmingham B4 7UL
Telephone | Fax
03456 005 165 assistance helpline
Opening hours
Ticket office Mon–Fri 05:40–00:10; Sat 06:00–23:55; Sun 08:20–23:50. Information service Mon–Fri 05:40–00:10, Sat 05:55–23:55, Sun 08:50–00:10. Assistance line daily 07:00–20:00. Staff available during train-running hours.
More information
Moor Street is a separate city-centre station from New Street. The operator lists ticket-office and information-service schedules that differ at weekends, so both are retained. Step-free facilities and passenger-assistance arrangements should be checked for the specific platform and onward journey. Oyster is not valid for travel to or from this station. Confirm service changes and a valid ticket before boarding.
Address
Airport Way terminal approach, Birmingham Airport, Solihull B26 3QJ (outside Birmingham city boundary)
Telephone | Fax
0345 0507080 parking bookings; 0121 368 3995 Swissport baggage; 0121 767 1578 Jet 2 baggage
Opening hours
Airport open 24 hours, 365 days; shops, airline desks and catering have separate times. Own contact page does not publish hours for the listed specialist phone lines.
More information
The regional airport lies east of Birmingham, with rail links through Birmingham International and separate terminal/parking approaches. Use its own travel postcode and check the current roadworks notice. Flight, check-in and baggage issues belong to the airline or ground handler; the listed specialist numbers are not a general airport hotline. Main, FAQ, contact and directions were read in the browser while local 403 remained uncertain.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Plan local bus, train, tram, walking and cycling journeys and check route timetables, ticket information and disruptions. The hub also links to planned roadworks and major events. Results depend on the date, time and current network conditions and are not a service guarantee. The public information was read without entering personal travel details, buying tickets or submitting a booking.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0345 034 8670
Opening hours
Bookings 7 days ahead open 08:00 with the call centre. App available 24 hours for already-open journeys and changes. The overview does not publish a complete call-centre closing or vehicle-service timetable.
More information
The former Ring and Ride website now redirects to this current shared on-demand service. Outside Coventry it is designed for people who find conventional public transport difficult to use; Coventry has different access rules. Registration, local service area, fares and vehicle suitability must be checked. Booking a shared minibus is not a guaranteed immediate pickup, and old Ring and Ride phone numbers or operating times are not carried over.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the regional network overview and maps to explore connected cycling and walking routes, including towpaths and town-centre links. A mapped route is not a guarantee of step-free access, lighting or suitability for every rider or wheeler. Check current closures and conditions before setting off. This is route information rather than a bicycle-hire booking service, and no assumption is made about an old hire operator remaining active.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official rail information service covers Great Britain, including live departures, journey planning, disruptions, engineering works and station information. Check the specific station and operator because Birmingham has several different terminals. Timetables and live estimates can change, and a planned connection is not guaranteed. No ticket purchase or personal travel account was created during this review.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check the current eligibility, evidence, prices and fare conditions for a Disabled Persons Railcard and an accompanying adult’s discount. The site announces expanded eligibility, so older criteria should not be assumed. A railcard is a paid discount product, not free travel or a substitute for a valid ticket or assistance booking. Compare the rules for your journey before buying; no purchase was made.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the government guidance to check eligibility and the online route for applying or renewing a Blue Badge through the relevant council. England’s charges and assessment rules differ from other UK nations, and a badge does not permit parking everywhere or guarantee a space. Read the evidence requirements and local parking restrictions before applying. No identity documents, application or payment were submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The council’s Clean Air Zone information explains which vehicle categories and emission standards can trigger a charge and links to the official vehicle checker. Check your own registration and any valid exemption before driving rather than assuming all cars pay or all disability badges are exempt. The page also links to the government payment route. No vehicle details, charge check or payment were submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read how to request help navigating stations, boarding, changing trains or using ramps, including non-visible impairments. The page lists operator contacts and an app/website route; advance requests are accepted up to 2 hours before travel, with turn-up-and-go support subject to staff availability. Assistance is separate from buying a ticket. No assistance booking or personal accessibility profile was created.
Business | Enterprise
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0121 303 6800
Opening hours
Mon–Fri 09:00–17:00. Appointments and workshops arranged separately.
More information
The council-led Growth Hub is a local entry point for independent, funded business information, diagnostics and referrals. It works with eligible businesses including start-ups, social enterprises and community-interest companies. Support depends on needs and programme conditions; it is not a guarantee of grants or professional consultancy. Ask about any partner costs before committing and use the current enquiry route to arrange contact.
Address
Level 3, Library of Birmingham, Centenary Square, Broad Street, Birmingham B1 2ND
Telephone | Fax
0121 303 6800 business team; 0121 242 4242 library
Opening hours
Library full-service access Mon–Tue 11:00–19:00, Wed–Sat 11:00–17:00; Sun closed. Telephone library enquiries Mon–Fri 11:00–17:00. Business adviser sessions require confirmation; express hours do not give access to Level 3.
More information
The council’s library business team provides information on starting and running a business, databases and intellectual property. Some resources require library membership and adviser or workshop access should be confirmed separately. The business team is on Level 3, so ground-floor express opening is not sufficient. Current terrace closures concern the terraces and should not be confused with an assumed closure of the whole floor.
Address
7 th Floor West Wing, 54 Hagley Road, Birmingham B16 8PE
Telephone | Fax
0121 454 6171 general; 07581 629815 Birmingham membership contact
Opening hours
Not available
More information
The chamber is a business membership organisation offering networking, events, representation and specialist support. Membership and some services involve fees, so ask what is included and what costs extra. The current contact page uses 54 Hagley Road rather than older Harborne Road material. Main, contact/find-us and Birmingham division pages publish phones and location but no regular office opening timetable; arrange a visit first.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The council hub links to business rates, licensing, markets and street trading, commercial waste, procurement and trading standards. Choose the service that matches the proposed activity, premises and location, because requirements and fees differ. Reading the hub does not establish permission to trade or an exemption. No licence, rate account, payment or regulatory report was created during this review.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The regional growth service gathers information on loans, equity, grant searches, cash-flow planning and funding guidance. Use it to compare types of finance and identify the actual programme owner. Funding windows, sector, location, company stage and match-funding conditions can change; no award or loan approval is guaranteed. Check fees and repayment or ownership implications before making a commitment.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Compare sole-trader, limited-company and other structures, their legal responsibilities and record-keeping requirements. The structure can affect personal liability, taxation and administration. This is general government information, not a personalised recommendation about which structure to use. Check the current linked guidance and obtain appropriate professional advice where needed before registering or trading.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official step-by-step guide explains directors, shareholders or guarantors, people with significant control, company records, registered office and Companies House registration. Check current identity-verification and filing requirements on the linked services. Registration involves obligations and may have fees; it is not permission for every regulated activity. No company, account or registration payment was created.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current government checklist explains choosing a business name, keeping records, registering where required, and planning for taxes and National Insurance. Read the linked conditions before assuming a threshold or deadline applies to your circumstances. Self-employment can carry personal financial responsibility and additional licensing or insurance needs. No Self Assessment registration or tax information was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the government gateway to search public-sector contract opportunities and previous awards, with links to higher-value tender services. The page distinguishes procurement websites for Scotland, Wales and Northern Ireland. Read the actual notice, eligibility, documents and deadline before preparing a bid. A published opportunity is not an award guarantee, and no account, tender response or commercial documents were submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official UK intellectual-property authority provides routes for patents, trade marks, designs and copyright guidance. Different rights protect different things and some require paid applications and examination. Check the appropriate service, territorial coverage and professional advice before disclosing an invention or filing. The organisation page is a gateway, not proof that a proposed name or idea is protected.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Information Commissioner’s Office provides data-protection guidance for small businesses, sole traders, charities, groups and clubs. Read the topics relevant to your processing, including privacy information, security and whether a data-protection fee applies. Self-help tools support understanding but do not certify compliance or replace assessment of your own activities. No personal or business data was entered into a tool.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Acas provides employer guidance on fair recruitment, advertising, interviewing, offers, probation and induction, together with practical templates. Check the current law and adapt documents to the actual role and organisation rather than copying them as a compliance guarantee. The online guidance is separate from paid training or case-specific legal advice. No recruitment decision, offer or employee information was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The UK innovation agency publishes funding competitions, support programmes and connections for innovative businesses. Each opportunity has its own applicant type, project scope, costs, collaboration rules and deadline. Check the live competition documents rather than treating an overview or headline funding amount as available to every Birmingham business. No proposal, application or paid service was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This Chartered Trading Standards Institute resource provides free, impartial information on consumer-protection and trading rules, with short and detailed guides. Select England for a Birmingham business; some rules differ in Scotland, Wales or Northern Ireland. It is an information resource, not a licence or a guarantee that a particular product or trading practice complies. Check current topic guidance and seek specialist advice where appropriate.
Immigration | Public authorities
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The council’s official contact hub routes enquiries to individual services and its useful-number directory. Choose the relevant team for housing, Council Tax, registration or safeguarding rather than treating one switchboard as every service’s booking line. The site also explains accessible BSL and text-relay contact. Check each service’s own hours and appointment requirements; no form, account or council request was submitted.
Address
Holliday Street, Birmingham B1 1TJ
Telephone | Fax
0121 675 1000 (council’s official useful-number directory)
Opening hours
Mon–Fri 09:00–16:00, excluding public holidays; appointment only for registrations, notices and ceremonies. No walk-in certificate counter.
More information
The local register office handles civil registration and related appointments. Its current location page gives access information and prefers the contact form, while the council’s own number directory supplies the phone retained here. Do not travel expecting an unbooked appointment or certificate counter: copies must be requested online or by post. Required documents, fees and deadlines depend on the service.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check whether you already have a National Insurance number before applying, including whether it appears in your UKVI account. The official guide explains who can apply and the in-UK requirement. A National Insurance number is not immigration permission or proof of a right to work. If you already have one it normally remains the same for life; no application, identity check or personal data was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the current official explanation of digital immigration status, accessing an eVisa and maintaining the linked UKVI account. Setting up an account and accessing an eVisa are described as free, but this does not make every immigration application free. Check the conditions of your own permission and keep travel-document details current. No sign-in, visa application or document upload was attempted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official service explains how to view digital status and generate a time-limited share code for the relevant purpose. The current page states 90-day validity and explains what details a recipient sees. Right-to-rent checks concern private renting in England, not an identical rule throughout the UK. Protect account credentials and share information only with the appropriate recipient; no status record was accessed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the government contact-routing tool to identify the team and support channel appropriate to your issue and whether you are inside or outside the UK. Contact-centre staff cannot tell you which visa you should choose, guarantee success or promise a decision date. Some routes can have different charges and hours, so read the selected service details. No questionnaire, call or personal enquiry was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the current rules for settled and pre-settled status, eligible family members, later applications and moving to settled status. The general deadline has passed, with specific exceptions and conditions rather than a blanket right for every EU national. Residence, relationships and evidence can matter; use qualified advice for complex cases. No eligibility decision or application outcome is assumed and no application was made.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The council hub links to registration, account access, household or address changes, discounts, support and payment difficulty advice. A Council Tax bill can be one form of address evidence but is not a universal residence or immigration certificate. The page warns about high enquiry volumes and payment scams. Check the relevant rules for your household; no tax account, payment, Direct Debit or change notification was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The government service explains electoral registration, updating address or nationality and opting out of the open register. Eligibility depends on age, nationality, immigration circumstances and which UK nation you live in; living in Birmingham alone does not make someone eligible to vote. Check with the local electoral registration office where needed. No registration, electoral search or personal information was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read how One Login works, how identity checks may be used and which government services currently accept it. The page explicitly says it does not yet work with every government account, including Universal Credit. It is not the same account as every UKVI, council or HMRC sign-in. Use the official route for the chosen service and protect security codes; no account was created, accessed or changed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official HMRC gateway explains checking tax codes, income records, National Insurance details, Self Assessment and personal changes. The service may require identity verification and separates account access from registering for certain taxes. It does not replace immigration evidence or personalised tax advice. No sign-in, tax return, refund request, voluntary contribution or personal-data update was performed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official guidance tool to find the route for exchanging a foreign licence in Great Britain. Great Britain covers England, Scotland and Wales; Northern Ireland has a separate process. Country of issue, licence category and residence circumstances can affect what is possible, so an exchange is not assumed to be available. No personal answers, licence details, application or payment were entered.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The General Register Office guide explains ordering official certificate copies for England and Wales, with separate systems for Scotland and Northern Ireland. Fees, search information and delivery options vary, and an online order is not an instant document or proof of immigration status. Local register offices provide another route for records they hold. No certificate, account, search payment or identifying details were submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The government guide links to the Immigration Advice Authority adviser finder and explains approved professional-body routes. Check an adviser’s current registration, level of work, fees and suitability before sharing documents or paying. Advisers assist with cases but do not make Home Office decisions or guarantee outcomes. This is a public directory gateway, not an endorsement of every provider or a personal legal recommendation.
More services | Integration
Address
Second Floor, Chamberlain Building, 36 Frederick Street, Birmingham B1 3HN
Telephone | Fax
0800 0663 444
Opening hours
Mon, Tue, Thu, Fri 09:00–13:00 drop-in; 13:00–14:00 closed; 14:00–17:00 pre-booked appointments. Wednesday closed to the public. English-class times arranged separately.
More information
The charity provides migrant and refugee support covering immigration, housing, benefits, health, employment and learning English. The Birmingham centre is now at 36 Frederick Street, not the older 57 Frederick Street address found in some directories. Its centre page reports that the lift is out of order: call about access before travelling. Drop-in hours do not guarantee an appointment, class place or a particular immigration outcome.
Address
Brasshouse Centre, Library of Birmingham, Centenary Square off Broad Street, Birmingham B1 2ND
Telephone | Fax
0121 303 0114 (Brasshouse); 0121 303 4318 (information line)
Opening hours
Brasshouse term-time opening: Mon–Thu 09:00–21:00; Fri 09:00–16:00; Sat 09:00–14:00. Information line Mon–Thu 09:00–17:00, Fri 09:00–16:00. Class timetable follows assessment.
More information
Public adult education offers English from pre-entry to Level 2, with speaking, listening, reading and writing, conversation clubs and ESOL Buddy support. Assessment helps identify an appropriate course and venue. Morning and afternoon classroom courses typically meet two or three times a week; centre opening hours are not a personal class timetable. Ask about fees, funding eligibility, available places and any waiting list before attending.
Address
253 High Street, Smethwick B66 3NJ, Sandwell – outside Birmingham
Telephone | Fax
0121 565 2234
Opening hours
Centre Mon–Fri 09:00–15:00. Conversation Café Monday from 09:30; classroom timetable and current availability by enquiry.
More information
Brushstrokes serves communities in Sandwell and neighbouring west Birmingham. Its own English page describes foundation to Entry Level 3 ESOL and a Monday conversation café open to all, with priority for asylum seekers where possible. The page also contains an undated April updating note, so confirm the current timetable and costs directly. The address is 253 High Street, not the older 235 listing found elsewhere; no course place is assumed.
Address
St Anne’s Parish Centre, Alcester Street, Birmingham B12 0PH
Telephone | Fax
0121 233 3127; WhatsApp, Telegram or text 07898 062765
Opening hours
Help drop-in Mon, Wed, Fri 10:30–13:30. Informal English Mon 14:00–16:00 and Wed 11:00–13:00, age 18+. No sessions 26 and 28 October as currently announced. Donations: Mon/Wed/Fri 10:30–15:00, Tue/Thu 09:30–14:30 by prior arrangement.
More information
The sanctuary’s new home is St Anne’s Parish Centre; use its current address and driving directions because Digbeth’s one-way streets and bus gates can affect access. Practical help includes clothing, food, toiletries, information and referrals. Formal English courses run from beginner to Entry 3 and require registration, assessment and spaces; informal groups have different arrangements. October cancellations are specific notices, not a permanent closure or a promise of future weekly availability.
Address
Springfield Centre, Springfield Road, Birmingham B13 9NY
Telephone | Fax
0121 777 2722
Opening hours
Creative English for Health: Thu 12:30–14:30 or Fri 09:30–11:30, ten-week programme; the page currently lists a waiting list. Contact reception for dates and availability.
More information
This local community project uses practical English for everyday situations and health-related conversations. The advertised beginner programme lasts ten weeks, with two alternative weekly session times rather than an unrestricted drop-in. Babies can accompany participants, but the page does not extend that arrangement to toddlers. Join the waiting list through reception and check costs, childcare arrangements and the next start date; an immediate place is not guaranteed.
Address
1018 Bristol Road, Selly Oak, Birmingham B29 6LH
Telephone | Fax
0121 472 0116
Opening hours
Non-residential Wednesday course, 6 January–17 March 2027, eleven weeks; exact classroom clock time to confirm. College staff/contact visits Mon–Fri 09:00–17:00, not class hours.
More information
The current course page advertises free Entry Level 3 speaking and listening study for an eleven-week Wednesday programme starting in January 2027. It requires an assessment at the college and appropriate literacy or prior level; this is not a beginner conversation drop-in. Confirm the session time, entry assessment, funding conditions and a place with the college. A free advertised ESOL course does not mean all Fircroft courses, accommodation or qualifications are free.
Address
The Bordesley Centre, Stratford Road, Camp Hill, Birmingham B11 1AR
Telephone | Fax
0121 753 0297
Opening hours
Advice drop-in Mon, Tue, Thu 12:00–15:00, no appointment. ESOL and other teaching follow separate timetables; confirm current class times.
More information
The community trust offers ESOL from beginner to advanced levels alongside Skills for Life, digital skills, employment preparation and confidence building. Its education page also publishes advice drop-ins covering employment, health and benefits. These surgery hours are not the hours of every English class. Ask which programme is currently enrolling, what assessment is required and whether fees or funding conditions apply; advice cannot guarantee benefit awards, employment or immigration outcomes.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0121 661 4275
Opening hours
Not available
More information
Restore connects refugees and people seeking asylum in Birmingham with volunteer befrienders, normally meeting in public places at least fortnightly for six months. Free group activities offer another opportunity to meet people and practise English; this is not an accredited ESOL qualification. Matching depends on volunteers and not everyone can be allocated a befriender. Contact the team about referrals and arranged meetings rather than travelling to an assumed walk-in office.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The public adult-education ESOL hub offers online assessment and helps match a learner with a provider based on level, location and preferences. Read the consent and data-sharing explanation before submitting personal information; no assessment or registration was completed here. Using the hub is not the same as every matched course being free, and a suggested provider is not a guaranteed place or an accredited language certificate.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
This local sanctuary network collects links to refugee, migrant, destitution and community support. Treat it as a starting directory rather than a council casework office or a guarantee of accommodation. Some linked provider entries are dated 2019 and can contain older addresses, so verify the organisation’s own current site and opening times before visiting. The separately selected local charities in this workbook were checked against their own current pages.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 8010 503
Opening hours
Asylum support helpline: 24 hours a day, 365 days a year. Webchat and self-service have their own access arrangements.
More information
Migrant Help’s free asylum helpline supports people with asylum-support issues, including accommodation and financial-support processes within its remit. This is a national telephone route, not a Birmingham walk-in address or a general promise of immigration representation. Its contact page separates asylum enquiries from other services and warns against using the general form for asylum cases. No call, webchat, support request or personal information was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
ASAP explains challenging a refusal or stopping of asylum-support accommodation or money and provides online appeal help and guides. It may provide free representation after an appeal has been filed, subject to its remit and capacity; it does not advise on the asylum claim itself. Its published advice line is for advisers, not a general consumer helpline, so it is not presented here as one. Check deadlines promptly and seek appropriate help; no appeal or referral was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
BBC Learning English provides public online listening, grammar, vocabulary, pronunciation and everyday or workplace English resources at different levels. Short programmes such as 6 Minute English, podcasts and downloadable activities can supplement a local ESOL class. Choose material that suits your current level and accessibility needs. This listing is for self-study resources, not a local classroom, immigration language test or a promise of a recognised qualification.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the free-resource section for level-based listening, reading, writing, speaking, grammar, vocabulary and business-English practice. A free level test can help choose material but is not a formal qualification or an immigration language certificate. Some community features use a free account; no account was created here. British Council live classes, tutoring, self-study subscriptions and IELTS preparation are separate products and may be paid, not automatically included for free.