City: GB / Cardiff
Useful contacts for jobs, language courses, public authorities, residence, housing, family, health, transport, businesses, universities and social services in Cardiff.
Jobs | Training | Careers
Address
Central Library Hub, The Hayes, Cardiff CF10 1FL; outreach at other city hubs
Telephone | Fax
029 2087 1071
Opening hours
Central Library advice:Mon–Tue09:00–17:00;Wed10:00–18:00;Thu10:00–19:00;Fri–Sat09:00–17:00;other venues have separate sessions
More information
The council service helps Cardiff residents with CVs, applications, interviews, digital access and routes back into work. Start here if you need practical local assistance rather than another vacancy website. Its own venue list and the hub page publish the central sessions shown here. Webchat closes earlier on Thursday at18:00. Call to confirm an adviser or an outreach session, and explain any language or accessibility needs.
Address
Unit4, Churchill House,17 Churchill Way, Cardiff CF10 2HH
Telephone | Fax
0800 028 4844
Opening hours
Centre:Mon–Thu09:00–16:30;Fri09:00–16:00. Telephone/webchat:Mon–Thu09:00–17:00;Fri09:00–16:30
More information
The public careers centre offers impartial guidance on work, training and next steps. The current centre directory gives the Churchill Way address and allows appointments or visits during the published opening times. Telephone and webchat support finish later than the Cardiff premises, so distinguish the two. Bring questions about your experience, qualifications and barriers to work; a careers conversation does not itself secure a job or funding.
Address
City Centre Campus, Dumballs Road, Cardiff CF10 5FE
Telephone | Fax
029 2025 0250; course/applications:029 2025 0430
Opening hours
Not available
More information
The public college explains apprenticeship routes that combine employment with recognised training. You normally need an employer as well as an appropriate learning programme. Ask the admissions team which opportunities and subject routes currently operate in Cardiff, and which criteria apply to your circumstances. Funding, wages and progression depend on the actual apprenticeship; this listing is not a promise of a funded place.
Address
Cardiff Skills Centre, Ocean Park House, East Tyndall Street, Cardiff CF24 5ET; Skills Academy:Unit4a Hadfield Road, Cardiff CF11 8AQ
Telephone | Fax
029 2046 4727; Skills Academy:029 2072 9018
Opening hours
Own opening page:centres open5days weekly, excluding shutdowns; daily clock hours not stated. Confirm the correct centre and appointment.
More information
ACT lists real apprenticeship opportunities and training routes with employers across Wales. Check each advert for location, eligibility, closing date, pay and the qualification delivered. Its Cardiff centre and Skills Academy are different premises, so establish the right place before travelling. The opening page mixes closure notices from different years; those notices are not treated as a reliable current holiday calendar. Commercial training and funded apprenticeships are not interchangeable.
Address
Cardiff East/West centres:Eastgate House,3rd Floor,35–43 Newport Road, Cardiff CF24 0AB. Head office:Itec House, Penarth Road CF11 8TT
Telephone | Fax
029 2066 3800
Opening hours
Not available
More information
The employee-owned provider offers Welsh apprenticeships, Jobs Growth Wales+ and commercial courses. The current centres page places its Cardiff East and West provision at Eastgate House, while the contact page gives the separate Penarth Road head office. Confirm your delivery centre and appointment rather than travelling to headquarters by default. Funded programmes have age, employment and other conditions; commercial courses may be charged.
Address
Telephone and webchat service across Wales; face-to-face sessions arranged through Careers Wales
Telephone | Fax
0800 028 4844
Opening hours
Telephone/webchat:Mon–Thu09:00–17:00;Fri09:00–16:30
More information
Working Wales is a public starting point for discussing job searching, training and barriers to employment. Its advisers can help you work out which support is suitable before you apply for a specific programme. Ask about your own circumstances, particularly if your qualifications were gained overseas or your immigration position affects eligibility. This telephone listing does not imply a walk-in office or guarantee a course, job or grant.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search the council’s own recruitment site for current jobs and school opportunities instead of relying on copied adverts. Choose the appropriate vacancy area and read the person specification, closing date and application instructions. Some posts need qualifications, safeguarding checks or specific work authorisation. The language selector provides English access; account creation and submission were not tested for this directory.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This public guide explains Welsh apprenticeship levels, how employment and training fit together, and routes to finding vacancies. It is useful before comparing providers or contacting an employer. The linked vacancy application is JavaScript-dependent, so a plain local page response is not claimed as a working search result. Read each actual opportunity for its requirements and discuss uncertain eligibility with an adviser.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Compare college, adult/community education, distance learning and other training routes using this Welsh public guidance hub. It explains qualification levels and links to funding information and course choices. Check the provider’s own start date, costs, delivery location and entry requirements before committing. This is guidance and signposting, not a guarantee that a particular Cardiff course is available or publicly funded.
Address
Telephone/remote eligibility discussion through Working Wales; adviser appointment arranged individually
Telephone | Fax
0800 028 4844
Opening hours
Enquiry line:Mon–Thu09:00–17:00;Fri09:00–16:30;programme appointments by arrangement
More information
ReAct+ is a Welsh support route for eligible people facing or recently affected by redundancy and certain other circumstances. Training and related support must be assessed and approved through an adviser. Do not pay for a course on the assumption that it will later be reimbursed. The official page sets residence, right-to-work, age and circumstance conditions; ask Working Wales how those apply to you before planning expenditure.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This official Welsh programme page explains training and employment support for young people rather than presenting a general adult entitlement. Use it to understand the available strands, then ask an adviser or delivery provider to assess your situation. Confirm the current age, residence and participation conditions, any allowance and the actual training location. Joining the information page does not enrol you or guarantee paid employment.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use this government gateway to the vacancy service covering England, Scotland and Wales, then search specifically for Cardiff or an appropriate travel area. Check the actual employer, hours, location and closing date rather than assuming that a keyword match is suitable. Employers make their own recruitment decisions and may require checks or qualifications. This is a free vacancy-search route, not an agency promising placement.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search published NHS vacancies and check the employing organisation and location for any Wales role. Different employers may use linked recruitment systems, so follow the advert’s own instructions and do not assume one portal contains every Welsh health vacancy. Clinical posts can require professional registration and non-clinical roles have their own criteria. Read the pay band, working pattern and application deadline before applying.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The local third-sector support body explains volunteering and routes to opportunities in Cardiff. Voluntary work can help with community connections and experience, but it is not paid employment and should not be presented as a promised route to a job. Ask the host about supervision, expenses, accessibility, safeguarding checks and the time commitment. If your immigration conditions restrict activities, obtain appropriate advice before accepting a role.
Universities | Colleges
Address
Main Building, Park Place, Cardiff CF10 3AT; teaching and support locations vary by course
Telephone | Fax
Admissions:029 2087 9999; international:029 2087 4432; residences:029 2087 4849
Opening hours
Admissions telephone:Mon–Fri08:30–17:00, excluding bank holidays;campus visits/open days arranged separately
More information
The university offers undergraduate, postgraduate and flexible learning routes across a broad range of subjects. Compare the actual course, entry and English-language requirements, fees and teaching location before applying. The admissions telephone times are not general campus opening hours. Own study, applicant and campus-map pages were read through official web retrieval because local access returned403; that remains an access uncertainty, not a locally verified200.
Address
Llandaff Campus, Western Avenue, Cardiff CF5 2YB;Cyncoed Campus, Cyncoed Road, Cardiff CF23 6XD
Telephone | Fax
Admissions:029 2041 6010;general:029 2041 6070;international:029 2041 6045;student services:029 2041 6170
Opening hours
Student information desks:Mon–Tue09:00–17:00;Wed11:00–17:00;Thu09:00–17:00;Fri09:00–16:30. Teaching and admissions arrangements vary.
More information
Explore degree and postgraduate routes at Cardiff Met, including art/design, education, management, sport/health and technology. The university has two main teaching campuses, so verify the location for your course and any interview or visit. The listed desk hours concern student information services, not all buildings or admissions calls. Fees, entry qualifications and support depend on the programme and your assessed circumstances.
Address
86–88 Adam Street, Cardiff CF24 2FN
Telephone | Fax
03455 760101
Opening hours
Not available
More information
USW’s Cardiff campus offers creative-industry facilities and business/innovation provision. Other USW courses are based in Newport or Pontypridd, so a university-wide course result must not be assumed to be taught in Cardiff. Confirm course location, entry requirements, fees and any portfolio or audition before applying. The campus and contact pages were read through official web retrieval; local403 access protection is not counted as a content success.
Address
Castle Grounds, Cathays Park, Cardiff CF10 3ER;specialist teaching sites also listed separately
Telephone | Fax
General:029 2034 2854;admissions:029 2039 1361;registry:029 2039 1335;box office:029 2039 1391
Opening hours
Not available
More information
The specialist conservatoire provides music, drama and related production training, from foundation and undergraduate routes to postgraduate study. Courses can require auditions or portfolios and have their own deadlines and fees. The main campus is in the Castle Grounds, while some specialist teaching uses other sites. Ask admissions about the right course and visit arrangements; public performance tickets and student admission are separate services.
Address
City Centre Campus, Dumballs Road, Cardiff CF10 5FE;confirm course-specific delivery site
Telephone | Fax
General:029 2025 0250;admissions:029 2025 0430
Opening hours
Not available
More information
The public college offers university-level routes alongside further education, including specialist vocational and professional options. Check the qualification, awarding institution, delivery campus and progression route rather than assuming every course is a full honours degree. Ask about entry evidence, support, fees and the relevant finance arrangements. Other CAVC sites are outside central Cardiff and some provision is subject-specific or employer-linked.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
A university option for people who need part-time distance learning rather than daily attendance at a Cardiff campus. Compare the qualification, module workload, assessment arrangements, fees and the support available in Wales. A distance course is not automatically free, and funding depends on your circumstances. The current official Wales page and study section were read through web retrieval; local403 access protection remains explicitly uncertain.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use this official service to compare undergraduate courses by institution and subject, including Cardiff and nearby Welsh providers. Read how the data were collected and which years or student groups the figures describe. Outcomes and student survey results are not promises about your own experience or employment. Confirm current entry requirements, fees, campus and application deadlines on the provider’s own course page.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Prospects combines postgraduate course search with careers and funding guidance. It can help you compare a taught Masters, research route or further professional study after a first degree. Filter for Cardiff, Wales or genuinely online delivery and verify each result with the awarding provider. Some content includes advertising, and a course listing does not establish accreditation, fee eligibility or a guaranteed place.
Address
Telephone/online service for Student Finance Wales;no walk-in counter attached to this listing
Telephone | Fax
0300 200 4050;text relay:18001 then0300 200 4050
Opening hours
Telephone:Mon–Fri08:00–18:00;account webchat:Mon–Fri10:00–16:00 when an adviser is available;bank holidays closed
More information
Use the Welsh student-finance service to ask how residence, course and personal circumstances affect support. Do not apply England-only funding assumptions to a Cardiff course or assume that living in Wales alone establishes eligibility. Read the relevant academic-year guidance before contacting the team. Account-based services require your own secure sign-in; no personal application, payment or account functions were tested for this directory.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Open University’s free learning site offers introductory subjects, study skills and short courses that can help you explore an interest before paid formal study. Statements or badges on eligible courses are not automatically academic credit or a degree qualification. Read each course’s own conditions. The official page was read through web retrieval because the local request returned403; account and enrolment features were not tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Medr funds and regulates tertiary education and research in Wales, including higher and further education, apprenticeships and adult community learning. Its public information helps you understand the Welsh system and identify the responsible body. It is not a university application or student-finance decision service. Use the institution’s own course information and the relevant finance authority for an individual admission or funding question.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Before paying for a course, use this government guidance to understand whether the body awarding a degree has recognised degree-awarding powers. A teaching college and the awarding institution can be different organisations. Follow the Wales-specific route where relevant, then check the actual course and award with the provider. Recognition is not a guarantee of admission, professional registration, employment or immigration permission.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Quality Assurance Agency publishes information about higher-education standards and quality review. It is useful when you need to understand quality processes or look beyond promotional claims about a provider. Read the scope and date of any review carefully, and distinguish institutional quality assurance from professional accreditation of a particular course. This resource does not decide your application or guarantee a graduate outcome.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
This commercial comparison site offers course and university searches, subject guides and league tables that can supplement official information. Rankings use particular measures and should not replace checking the course content, teaching location and support you need. Advertising or sponsored content may appear. Confirm all fees, entry criteria and deadlines directly with the university; this site is not an official admissions or funding authority.
Libraries
Address
The Hayes, Cardiff CF10 1FL
Telephone | Fax
029 2038 2116; council advice:029 2087 1071
Opening hours
Mon–Tue09:00–17:00;Wed10:00–18:00;Thu10:00–19:00;Fri–Sat09:00–17:00;Sun closed
More information
The city-centre public library combines lending, study space, computers, community-language books and council advice. It is a strong first stop for readers who also need digital or employment support. Housing, money and Citizens Advice sessions have their own timetables, so the building hours do not guarantee a particular adviser. Room hire is a separate chargeable service. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Library Street, Canton, Cardiff CF5 1QD
Telephone | Fax
029 2078 0999
Opening hours
Mon–Tue09:00–17:00;Wed10:00–18:00;Thu closed;Fri–Sat09:00–17:00;Sun closed
More information
A council public library serving Canton, with community-language material, public computers, Wi-Fi printing and family activities. The branch also hosts housing and employment advice on specified days. Check the individual session before travelling: an open library does not mean every advice service is operating. Printing and copying may have charges even when borrowing or an activity is free. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Cowbridge Road West, Ely, Cardiff CF5 5BQ
Telephone | Fax
029 2087 3800
Opening hours
Mon–Wed09:00–18:00;Thu10:00–19:00;Fri09:00–18:00;Sat09:00–17:30;Sun closed
More information
This west-Cardiff council hub combines a full public library with computers, community learning and practical council support. It is useful for families who need books and help getting online in one local venue. Benefit, housing and Into Work sessions run to separate schedules. Ask which documents or appointments are needed for advice, and check whether a particular event requires booking. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Havelock Place, Grangetown, Cardiff CF11 6PA
Telephone | Fax
029 2078 0966
Opening hours
Mon–Tue09:00–18:00;Wed10:00–19:00;Thu–Fri09:00–18:00;Sat09:00–17:30;Sun closed
More information
A neighbourhood council library and advice hub in Grangetown, offering reading resources, computer access and activities for children and adults. Its local programme includes creative and construction sessions, but individual events have their own dates and capacities. Use the branch contact to ask about accessible facilities, joining and language resources. Advice and room hire are not the same service as library lending. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Fairoak Road, Cathays, Cardiff CF24 4PW
Telephone | Fax
029 2078 5580
Opening hours
Mon09:00–17:00;Tue10:00–18:00;Wed09:00–17:00;Thu10:00–18:00;Fri closed;Sat09:00–17:00;Sun closed
More information
This council branch combines ordinary public lending with heritage and archive material. It is useful for local-history research as well as everyday books, public computers and family reading activities. Ask staff how specialist material can be consulted and whether advance arrangements are necessary. Its Friday closure differs from several other hubs, so check the branch timetable rather than assuming citywide hours. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
College Road, Llandaff North, Cardiff CF14 2HU
Telephone | Fax
029 2078 5588
Opening hours
Mon–Tue09:00–18:00;Wed09:00–17:00;Thu10:00–19:00;Fri09:00–18:00;Sat09:00–17:30;Sun closed
More information
A public council hub serving Llandaff North and Gabalfa with library resources, community activities and advice sessions. The current own page identifies College Road as its location, so do not rely on older directories that describe the address differently. Confirm a specific learning or advice session separately. Public computer availability, printing costs and room bookings should be checked with staff. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Llanrumney Library, Countisbury Avenue, Cardiff CF3 5NQ
Telephone | Fax
029 2078 0994
Opening hours
Mon–Thu09:00–18:00;Fri10:00–19:00;Sat09:00–17:30;Sun closed
More information
The Llanrumney council hub offers a full neighbourhood library alongside community rooms and council advice. It is suitable for borrowing, computer use and locally organised family events. Friday has a later opening pattern than the other weekdays. Confirm event places, accessibility needs and any room-hire charges before making arrangements, and distinguish advice appointment times from the general opening hours. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
30 Crickhowell Road, St Mellons, Cardiff CF3 0EF
Telephone | Fax
029 2078 0992
Opening hours
Mon–Tue09:00–18:00;Wed10:00–19:00;Thu–Fri09:00–18:00;Sat09:00–17:30;Sun closed
More information
This east-Cardiff council library hub provides lending and digital access together with community facilities, including rooms used for activities. Families can check story and craft sessions through the live events list. The own branch page supplies the telephone shown here, which differs from some older listings. Advice availability and any activity or hire fee must be checked separately from ordinary opening hours. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Doyle Avenue, Fairwater, Cardiff CF5 3HU
Telephone | Fax
029 2078 5583
Opening hours
Mon09:00–18:00;Tue closed;Wed09:00–18:00;Thu10:00–19:00;Fri09:00–18:00;Sat09:00–17:30;Sun closed
More information
A council public library and community hub for Fairwater, with local reading, digital and family activities. The Tuesday closure is important when planning a visit, while Thursday offers a later session. Browse the current branch programme rather than assuming holiday activities recur every week. Ask staff about joining, available computers and support needs; specialist advice may operate only at particular sessions. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
11 Station Road, Llanishen, Cardiff CF14 5LS
Telephone | Fax
029 2087 1060
Opening hours
Mon09:00–18:00;Tue10:00–17:00;Wed10:00–19:00;Thu–Fri09:00–18:00;Sat09:00–17:30;Sun closed
More information
This council hub on Station Road combines a local library with advice and activities. The current own timetable includes Tuesday opening, unlike some older community directories. Use it for books, digital access and checking the live programme of family sessions. A councillor surgery or housing session has a separate timetable and may require arrangements; those services are not implied by all building opening hours. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Pen-y-Dre, Rhiwbina, Cardiff CF14 6EH
Telephone | Fax
029 2069 3276
Opening hours
Mon09:00–17:00;Tue closed;Wed09:00–17:00;Thu10:00–18:00;Fri–Sat09:00–17:00;Sun closed
More information
A council neighbourhood library hub offering local books, public access and community activities in Rhiwbina. The own branch programme is the place to check family crafts and seasonal events, including any booking limits. It closes on Tuesdays and Sundays. Ask directly about the resources or assistance you need before travelling, especially where a specialist adviser or a particular accessible facility is important. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Llandennis Road, Cyncoed, Cardiff CF23 6EG
Telephone | Fax
029 2087 1330
Opening hours
Mon09:00–17:00;Tue10:00–18:00;Wed closed;Thu–Sat09:00–17:00;Sun closed
More information
The Rhydypennau council library hub serves Cyncoed with lending and a local programme of activities. Some listed workshops charge a session fee, so a public-library venue should not be read as meaning every event is free. Check the individual event details and booking requirements. Wednesday is a closed day in the current timetable; use the branch number for questions about resources and computer access. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Park Road, Whitchurch, Cardiff CF14 7XA
Telephone | Fax
029 2087 1331
Opening hours
Mon–Tue09:00–17:00;Wed closed;Thu10:00–18:00;Fri–Sat09:00–17:00;Sun closed
More information
A local council library and hub in Whitchurch offering reading resources and community activities, including family story and creative sessions. Check the live calendar because an advertised school-holiday event is not a permanent weekly service. The branch closes on Wednesdays and Sundays. Ask staff about joining, language materials and the availability or charges for digital facilities before planning a longer visit. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Address
Plas Iona, Butetown, Cardiff CF10 5HW
Telephone | Fax
029 2053 7060
Opening hours
Mon–Tue09:00–17:00;Wed10:00–18:00;Thu–Fri09:00–17:00;Sat–Sun closed
More information
This council hub at Plas Iona includes a public library service, scanning, printing and help with several council enquiries. It is distinct from the Butetown Pavilion Youth Hub on Dumballs Road, so check the correct venue for your purpose. The current page lists no recurring advice sessions in its daily panel; call to establish whether your specific enquiry can be handled and which evidence is needed. The page also contains an undated Christmas notice with calendar weekdays from an earlier year; it is not treated here as a verified 2026 holiday timetable.
Family | Youth
Address
Telephone/referral gateway for Cardiff families;support location agreed after discussion
Telephone | Fax
03000 133 133
Opening hours
Mon/Wed/Thu08:30–17:00;Tue10:00–17:00;Fri08:30–16:30;weekends closed
More information
The council’s first contact for information and early help with parenting, childcare, school attendance, money, housing and family wellbeing. Staff discuss your needs and identify appropriate support rather than guaranteeing a particular service. The own contact page now shows a10:00 Tuesday start, different from older partner listings. For immediate danger call999; safeguarding concerns may require the local protection service rather than waiting for routine early help.
Address
Sanquhar Street, Splott, Cardiff CF24 2AD
Telephone | Fax
Natalie:07970 645667;Mark:07971 878762;Eduardo:0777348795(as printed;appears incomplete,confirm via another listed contact)
Opening hours
Mon11–14s17:15–19:30;Tue14–18s18:15–20:45;WedLGBTQ+13–18s18:15–20:45;Thu11–17s18:00–20:30;FriYr9+18:15–20:45;1stSatyoung carers11–25s10:15–12:45
More information
A council youth centre in Splott offering music, sports, creative activities and youth-worker support. Its programme has different age groups and a specific monthly young-carers session, so check the right session before visiting. The own page prints one staff mobile with fewer digits than a normal UK mobile; it is preserved as published and flagged, not repaired by guessing. Use another listed staff contact to confirm arrangements and holiday changes.
Address
Gabalfa Youth and Community Centre, Colwill Road, Cardiff CF14 2QQ
Telephone | Fax
029 2062 5260
Opening hours
MonALN11–19s18:15–20:30;TueYr6–8 17:15–19:45;WedEHE11–18s12:00–14:00,16–25drop-in17:00–18:00,seniors18:15–20:45;ThuWelsh15:00–17:00,inters17:45–20:15;FriYr5–8 15:30–17:25;SunALN11–25s17:00–20:00
More information
This council centre offers open youth clubs, additional-learning-needs provision, Welsh-language activity and targeted support. The timetable is session-specific, not continuous public reception hours. Monday girls’ football17:00–18:00 takes place at Heath Park3G rather than this building. Confirm school-year eligibility and any referral or booking needed before joining, especially for targeted groups and school-holiday provision.
Address
Pethybridge Road, Ely, Cardiff CF5 4DP
Telephone | Fax
029 2059 2407
Opening hours
Tue11–13s18:15–20:30;WedEHE10–16s12:00–14:00,inclusive11–25s18:15–20:30;ThuYr7–9 18:15–20:30;Fri14–26s(as printed)18:15–20:30. SportThu17:00–19:00 at Cardiff West Sports Hall.
More information
A local council youth centre with cooking, gaming, creative and inclusive activities. Different programme lines use age ranges or school years, and the senior session’s stated upper age differs from the service’s general11–25 offer; confirm eligibility with the centre. The sport session is off-site. Session times do not establish a general drop-in reception timetable, and holiday activities should be checked directly.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The council family service explains childcare types, help with costs and questions to ask a setting before choosing provision. It links to registered-provider information and current Welsh programmes, including the developing offer for two-year-olds. Check actual places, fees, registration and your child’s eligibility directly rather than assuming a funding announcement guarantees a place. Family Gateway can help you understand the available routes.
Address
Telephone support for families in England and Wales;no local walk-in counter attached to this listing
Telephone | Fax
0808 800 2222
Opening hours
Mon–Fri09:00–21:00;weekends10:00–15:00
More information
This free parenting helpline offers listening, emotional support and information about family life. It covers England and Wales and is a complement to local Cardiff services, not a replacement for emergency or statutory safeguarding routes. The service explains that confidentiality has safety-related exceptions and that it cannot provide legal or medical advice. If the line is busy, try again or use the published alternatives; an immediate answer is not guaranteed.
Address
Telephone and online counselling;no walk-in office associated with this listing
Telephone | Fax
0800 1111
Opening hours
Telephone and online support24/7;BSL:Mon–Fri08:00–20:00,Sat08:00–13:00
More information
Young people can talk about worries, relationships, safety or emotional difficulties through Childline’s free telephone and online support. The own page explains confidentiality exceptions where someone is at risk, and that the service operates somewhat differently overnight. Online messages and chat have their own account arrangements. The official page was read through web retrieval; local403 access protection remains uncertain and no counselling session or account was tested.
Address
Telephone/remote safeguarding advice;not a Cardiff emergency reception
Telephone | Fax
0808 800 5000
Opening hours
Main phone:Mon–Fri10:00–16:00;written channel11:00–16:00 daily. BSL section separately statesMon–Fri08:00–20:00,weekends09:00–18:00.
More information
Adults can discuss concerns about a child with the charity’s child-protection specialists. Serious concerns may be referred to children’s services or police; confidentiality is not absolute. If a child is in immediate danger, call999 rather than waiting for the helpline. The current own page’s main phone and BSL hours differ and are kept separate here. Content was read through official web retrieval; local403 is not counted as a successful content check.
Address
UK telephone advice for parents/carers;ask for Wales-appropriate information
Telephone | Fax
0808 808 3555;option1education,option2other enquiries
Opening hours
Mon/Wed–Fri09:30–17:00;Tue10:15–17:00;public holidays closed
More information
The charity supports parents and carers of disabled children and young people, including questions about support, benefits and education. Explain that you live in Wales so advice reflects the Welsh additional-learning-needs system rather than England’s procedures. Tuesday has a later start because of a team meeting. If the call queue is full you may need to try again; the helpline does not take voicemail or promise a callback.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This Welsh Government information resource offers practical parenting material for different ages and everyday family situations. It can help you think about routines, communication and finding further support, but is not a live assessment of your child or an emergency service. Use the local Family Gateway if you need Cardiff-specific assistance. Advice pages should not be interpreted as a guarantee that a particular intervention or funded place is available.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the Welsh Government’s current guidance on childcare funding, eligibility evidence and managing an approved agreement. Nursery education and childcare hours can involve separate arrangements. Support depends on age, income, employment or study and other conditions; applying does not guarantee a provider place or retrospective funding. Use the relevant guidance before preparing your own secure application. No account, eligibility tool or application was tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This official page explains the role of local Family Information Services in finding childcare, family activities, help with costs and additional-needs support. Follow the local-authority route for Cardiff rather than assuming another Welsh council administers your case. Information is intended to help compare options and find appropriate services. Confirm the actual availability, fees and conditions with the chosen provider before making commitments.
Address
Telephone specialist advice across Wales;contact before arranging any face-to-face support
Telephone | Fax
0808 801 0608
Opening hours
Current NHS111Wales record:Tue/Thu10:00–14:00;other days/bank holidays closed. Check directly:other own material gives different hours.
More information
The public NHS directory record describes impartial support for families and young people with additional learning needs or disabilities. It supplies the full helpline number and a May2026 update. Other SNAP material gives a different phone timetable and sometimes omits a digit, so confirm service arrangements rather than assuming those versions match. The provider homepage was access-limited during checking; this listing uses the readable official NHS record, not an invented provider-page success.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The local family service explains support for children, young people and parents around emotional wellbeing and family difficulties. Read how to access the service and speak with Family Gateway about whether it is appropriate for your situation. This is an online information guide, not a self-booked clinical appointment or a promise of immediate counselling. Crisis or immediate-safety concerns require the relevant urgent support route rather than waiting for routine help.
Health
Address
University Hospital of Wales, Heath Park, Cardiff CF14 4XW
Telephone | Fax
029 2074 7747;urgent care advice:111;life-threatening emergency:999
Opening hours
Emergency Department:24hours daily;routine clinics and visiting have separate arrangements
More information
The official NHS111Wales record identifies the public emergency department and its24-hour opening. For urgent problems where you are unsure where to go, the published route is to call111 first. In a life- or limb-threatening emergency, call999 or go directly to emergency care. This is not a routine GP or outpatient walk-in service. The local service record was updated in September2026; assessment determines the appropriate care.
Address
Heath Park, Cardiff;hospital page:CF14 4XW;Dental Records/FAQ:CF14 4XY
Telephone | Fax
Emergency:0300 10 20 247;referrals:02921 842413;exam/emergency:02921 842415;oral surgery:02921 846379;GA:02921 842482;paediatric:02921 843290;orthodontics:02921 844546;restorative:02921 846149;oral medicine:02921 842492;students:02921 842149;radiography:02921 842602
Opening hours
Hospital FAQ:Mon–Fri08:30–17:00;student treatment usually09:00–16:00;weekends/bank holidays closed. Emergency advice telephone24/7;urgent appointments08:00–17:00 daily if assessed necessary.
More information
Public specialist and teaching dentistry normally uses referral and assessment routes, not unrestricted walk-in access. The hospital’s current contact list and emergency advice page give0300 10 20 247. The FAQ still shows older02920 444500 and0292074 contact numbers and a different postcode, so confirm the department when arranging care. There are no overnight dental appointments. Student treatment and specialist admission have specific criteria; check charges for individual appliances or services.
Address
Cowbridge Road East, Cardiff CF11 9XB
Telephone | Fax
Switchboard:029 2053 6666;Elizabeth:029 2053 6765;Lansdowne:029 2183 6712;Rhydlafar:029 2053 6701;Turnbull:029 2053 6857
Opening hours
Published ward visiting guide:11:00–21:00;confirm with the ward. Clinic/day-service appointments have their own times.
More information
A public community hospital supporting rehabilitation and other planned inpatient or day services. It is not listed here as an emergency department. The own ward guide publishes visiting times and contacts but warns that arrangements may vary. Call the relevant ward before visiting, particularly for restrictions or an attendance plan. A published visiting window does not establish clinic opening hours or mean that a new patient can attend without referral.
Address
Wellbeing Hub@Maelfa, Roundwood, Llanedeyrn, Cardiff CF23 9PF;branch:Llanrumney Medical Centre, Ball Road CF3 5NP
Telephone | Fax
Maelfa:029 2073 1671;Llanrumney branch:029 2079 2661
Opening hours
Both sites:doors Mon–Fri08:30–18:00;telephone08:00–18:30;weekends/public holidays closed;111 out of hours
More information
An NHS GP practice based at the integrated Maelfa wellbeing hub, with a separate Llanrumney branch. The homepage distinguishes physical access from phone hours for both sites. Its practice-profile page uses08:00–18:30 as broad service hours and contains an unfilled phone placeholder, so the detailed homepage contacts are used here. Ask about registration boundaries, appointments and the appropriate site; a hub address does not confer automatic access to every clinic.
Address
Grangetown Health Centre, Cambridge Street, Cardiff CF11 7DJ;branch:Butetown Resource Centre, Plas Iona CF10 5HW
Telephone | Fax
029 2009 9378
Opening hours
Main doors:Mon–Fri08:30–18:00;phones08:00–18:30. Butetown branch:Mon–Fri08:30–13:00;weekends closed;111 out of hours
More information
The NHS practice’s main site is in Grangetown, not the Butetown branch. Its page lists broader service hours but explicitly gives shorter reception-door access, which is distinguished here from the telephone timetable. Confirm the correct site when booking and ask about practice registration. The dated September2026 training closure is historical, not a recurring weekly closure. Urgent out-of-hours help is through111 and emergencies through999.
Address
Plas Iona, Loudoun Square, Butetown, Cardiff CF10 5HW
Telephone | Fax
029 2048 3126;out of hours:111
Opening hours
Mon–Fri:doors08:30–18:00;telephone08:00–18:30. Published broad service timetable08:30–18:30;weekends closed.
More information
A separate NHS practice from the Cardiff Bay Surgery branch at the same wider Butetown location. The opening page explains that shutters close at18:00 while telephone access continues to18:30. Use the correct practice number and confirm registration or appointment arrangements. The June2026 training closure is a past event, not a standing timetable. Call111 for urgent problems that cannot wait while the practice is closed, and999 for an emergency.
Address
46 St Isan Road, Heath, Cardiff CF14 4UU
Telephone | Fax
029 2061 2333;out of hours:111
Opening hours
Mon–Fri:phone08:00–18:30;physical access08:30–18:00;weekends closed
More information
This NHS GP practice publishes both its phone window and the shorter period when patients can physically enter the premises. Check registration boundaries and appointment arrangements rather than treating the listed address as an open-access clinic. Out-of-hours services operate through111 when a problem cannot wait. Routine consultations, prescriptions and results have their own processes; emergency care is not provided by this directory.
Address
151–155 Newport Road, Cardiff CF24 1AG
Telephone | Fax
029 2049 4539
Opening hours
Mon–Fri:doors08:15–18:00;phone08:00–18:00,urgent calls only18:00–18:30;weekends/bank holidays closed
More information
The current own practice-details page places Clifton Surgery on Newport Road. Use this address rather than inferring the location from the practice name or an old directory. The telephone service has a final urgent-only half-hour, which is different from ordinary reception and physical opening. Ask about patient registration, appointments and accessibility. If urgent care cannot wait until reopening, follow the published111 route.
Address
Cardiff Royal Infirmary, Newport Road, Cardiff CF24 0SZ;under18clinic:ground-floor Longcross Unit
Telephone | Fax
02921 835208
Opening hours
Mon–Tue/Fri09:00–15:00;Wed–Thu09:00–12:00,emergency discussions to15:00. Under18walk-in:Tue14:00–17:00.
More information
The public department mainly uses booked appointments and a clinician’s telephone assessment. Its current access pages explain limited walk-in routes, including a specific Tuesday afternoon clinic for under18s. Do not use the former Broad Street Thursday clinic, which the service says has ended. People who cannot phone or need language/communication support can ask the department about its published accessible access route. Weekend or bank-holiday advice is through111.
Address
Heath Park, Cardiff CF14 4XW
Telephone | Fax
029 2074 7747
Opening hours
General patient visiting:11:00–21:00,subject to ward rules;specialist areas and outpatient appointments have separate times
More information
Use the public hospital switchboard and appointment information to find the appropriate ward or department. This listing covers planned hospital access and visiting, distinct from the Emergency Department entry. The general visitor policy allows up to two visitors, with specialist or infection-related restrictions determined locally. Confirm arrangements with the ward before travel. A24-hour hospital does not mean that all outpatient clinics, desks or diagnostic services run continuously.
Address
Telephone triage;any face-to-face location is assigned after assessment
Telephone | Fax
111
Opening hours
When your GP surgery is closed and the problem cannot wait;111 advice is available24/7
More information
The public urgent GP service is accessed by calling111 when your own surgery is closed and you cannot wait for it to reopen. A clinician determines whether advice, another service or an appointment is appropriate. Do not travel to a presumed out-of-hours base without instructions. The current page uses111, not the older local number found in historic documents. For a life-threatening emergency call999.
Address
Telephone service across Wales;connected to a local mental-health professional
Telephone | Fax
111,press option2;life-threatening emergency:999
Opening hours
24hours daily,7days weekly
More information
The official Wales service provides an urgent mental-health telephone route through111 option2 for people of all ages. It can help clarify the support available and connect you with an appropriate professional. It is not an appointment with a particular Cardiff clinic and does not replace999 in a life-threatening situation. The Wales service and access route are stated explicitly; England-only111online procedures are not assumed.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the official pharmacy directory, enter Cardiff or your postcode and check the open-now, Sunday and relevant service filters. The unfiltered page is Wales-wide, not a ready-made Cardiff duty rota. Read the selected pharmacy’s own record and phone to confirm opening and availability before travelling, especially on bank holidays. The official out-of-hours guide explains the medicine-access route; an emergency supply is subject to a pharmacist’s assessment.
Address
Telephone/remote support;administrative address:Public Health Wales,No2 Capital Quarter,Tyndall Street,Cardiff CF10 4BZ—not a walk-in cessation clinic
Telephone | Fax
0800 085 2219;text HMQ to80818
Opening hours
Contact centre:Mon/Wed09:00–20:00;Tue/Thu09:00–18:00;Fri–Sat09:00–17:00;Sun closed
More information
The national NHS Wales service offers free stop-smoking support and can discuss available local or remote options. Contact the team to establish which service suits your circumstances and how sessions are arranged. Its published Cardiff address is administrative, not evidence of unrestricted walk-in treatment. Telephone opening hours come from the own referral-information page and are not24-hour media-enquiry hours. No referral or callback form was submitted.
Housing
Address
Telephone and city-hub assessment route;out-of-hours emergency accommodation enquiries:Ty Clyd,former Housing Options Centre,Hansen Street,Tresillian Way,Cardiff
Telephone | Fax
Housing advice:029 2057 0750;targeted outreach:029 2057 0715
Opening hours
Housing service:Mon/Tue/Fri09:00–16:30;Wed/Thu10:00–16:30. Outreach:daily07:00–21:00;after-hours emergency route as published.
More information
Contact the council promptly if you have nowhere to stay or are losing accommodation. Staff assess your circumstances and explain options; eligibility and accommodation are not guaranteed. The current page separates housing advice, daily street outreach and an after-hours Ty Clyd route. Other partner pages still quote older numbers, so use this council service page as the principal reference and confirm directions before travelling.
Address
Service page:3 Pendyris Street,Cardiff CF11 6RJ. Central Cardiff Hub contact address:18 Park Place,Cardiff CF10 3DQ
Telephone | Fax
029 2066 8464(central contact;confirm the Solutions venue)
Opening hours
Solutions:Mon–Fri08:30–10:00 appointment only,10:00–15:00 drop-in. Rough-sleeping outreach:daily07:00–15:00.
More information
The charity provides practical homelessness support, referrals, benefits advice and access to basic facilities. Its current service page identifies3 Pendyris Street and a shorter drop-in window than the council’s older1a Pendyris Street/09:00–17:00 listing. The central contact page separately gives18 Park Place. These are not silently treated as one location. Confirm the right venue and access before travel; emergency accommodation depends on assessment and availability.
Address
Telephone service for Wales;local advice sessions arranged separately,no assumed walk-in Cardiff office
Telephone | Fax
08000 495 495
Opening hours
Urgent helpline:Mon–Fri09:00–16:00
More information
The Welsh housing charity advises on homelessness, eviction, unsafe housing and other urgent housing problems. It is an advice provider, not a direct offer of a shelter bed. Have relevant notices or contract information ready when seeking help, without sending personal documents through this directory. Current own indexed guidance gives the number and hours shown; direct local retrieval returned403, so live web access remains uncertain and no appointment was tested.
Address
Huggard Buildings,Hansen Street,Cardiff CF10 5DW;own sat-nav postcode:CF10 5JZ
Telephone | Fax
Not available
Opening hours
Day centre:daily08:30–18:00;emergency beds allocated by referral
More information
The charity’s Cardiff day centre offers a safe daytime space and practical support for adults experiencing homelessness. Its own access page says people needing food, warmth or shelter can visit during the published hours. Emergency beds are allocated by referral, not guaranteed by arriving. Pregnant people and families with children are directed to the council. The provider’s housing-options number differs from the current council page, so check the council’s own contact route.
Address
Cardiff Central Library,The Hayes,Cardiff CF10 1FL. Main office is outside Cardiff:119 Broad Street,Barry CF62 7TZ
Telephone | Fax
Advicelink Cymru:0800 702 2020;text relay as published:18001 08082 505720
Opening hours
Cardiff drop-in:Mon/Tue/Fri09:00–17:00;Wed/Thu10:00–17:00. Advice line:Mon–Fri08:00–19:00;Sat09:00–13:00;bank holidays closed.
More information
The local independent charity can help with housing alongside debt, benefits and other problems. Its own contact page distinguishes Cardiff Library outreach from the main office in Barry. The phone line’s longer hours do not mean the Cardiff desk is open throughout. Bring relevant paperwork when asking for advice and confirm any special appointment needs. The website’s self-help bot is explicitly not a live adviser and was not used for personal information.
Address
Alexandra House,307–315 Cowbridge Road East,Cardiff CF5 4JD(own current privacy/contact information)
Telephone | Fax
0800 121 6064
Opening hours
Reception:Mon–Fri10:00–15:00. General line:Mon–Thu09:00–17:00;Fri09:00–16:00. Repairs:Mon–Thu08:00–17:00;Fri09:00–16:00.
More information
A charitable housing association offering services to its residents and housing-support clients. Its current own information gives Alexandra House, rather than older Hayes Place or Riverside addresses in external directories. General enquiries, repairs and reception have different hours. Ask how to access housing or support and whether a referral is required; contacting the association does not guarantee a home. Use the published main number to verify suspicious calls before sharing details.
Address
Tolven Court,Dowlais Road,Cardiff CF24 5LQ
Telephone | Fax
029 2046 8490;gas emergency service:0800 111 999
Opening hours
Own emergency-repair cover:weekdays17:00–09:00,weekends and bank holidays. General reception/visitor clock hours not published on checked pages;confirm before visiting.
More information
The housing association provides tenant services, repairs, money support and information about accessing its homes. Its own contact page identifies Tolven Court and distinguishes emergency repairs from non-urgent enquiries. Do not treat the emergency telephone cover as general office opening or an offer of immediate accommodation. Check the relevant housing allocation or application route and current eligibility; use emergency channels only for their stated purpose.
Address
Telephone/remote service;postal address:PO Box1106,Cardiff CF11 1UA—not a walk-in office
Telephone | Fax
03000 133344
Opening hours
Contact centre:Mon–Fri09:00–16:30;check current service notices
More information
The statutory Welsh scheme explains landlord registration and letting/management licensing. Tenants can use its public register and reporting routes, but property-condition concerns normally begin with the landlord and relevant council service. It is not a general tenancy tribunal or emergency housing allocator. The postal PO Box is not a visitor address. Read current Welsh occupation-contract guidance rather than importing England’s right-to-rent or tenancy procedures.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The council explains its common waiting list for council and participating housing-association homes. Read the allocation rules, evidence requirements and how housing need and local connection are assessed. Joining a list does not guarantee a property or a particular waiting time. If online completion is difficult, the page gives the housing advice line029 2053 7111 and hub alternatives. Immigration and other eligibility questions require an individual assessment.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the Wales-specific guidance to understand occupation contracts, written statements, fitness for human habitation and related renting questions. Check the current guidance for your particular contract and circumstances, especially if you receive a notice or face eviction. This is general official information, not an individual legal decision. England-only tenancy rules and right-to-rent procedures must not be assumed to apply to a Cardiff home.
Address
Telephone/remote resident service;postal/head-office address outside Cardiff:Y Borth,13 Beddau Way,Caerphilly CF83 2AX
Telephone | Fax
0330 159 6080;option1repairs,option2payments,option3other queries
Opening hours
Teams:Mon–Fri08:30–17:00;emergency repairs outside these hours throughoption1
More information
A regional housing association with homes allocated through common housing registers in partnership with councils. For Cardiff housing, check the local register and the association’s current allocation information rather than assuming a direct first-come application. The contact address is in Caerphilly, not Cardiff. Residents should distinguish routine enquiries from emergency repairs and verify the official number before sharing tenancy or payment information.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The local council explains occupation contracts for private housing under the Welsh renting system. Use it to understand the terminology before comparing a proposed agreement or seeking advice about a problem. The type of contract, start date and actual facts can affect your position, so obtain qualified advice for an individual dispute. This information is not a listing of available homes and does not guarantee that a landlord or property meets all requirements.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Welsh Government explains emergency and individual assistance routes for eligible people facing serious hardship. Support for essential household needs depends on the fund’s conditions and assessment and is not an automatic housing entitlement or a substitute for homelessness assistance. Read the current rules before planning expenditure. If you have nowhere to stay, contact the council’s housing service as well; no application or eligibility check was submitted here.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This recently updated Welsh Government guide explains which body to contact for homelessness, social housing, repairs and other housing issues. Local councils and social landlords handle individual cases; the Welsh Government does not intervene in each allocation or landlord dispute. Use it to find the correct advice route and avoid paying an unrelated intermediary. It is guidance and signposting, not a guarantee of accommodation or a legal outcome.
Public transport
Address
Central Square,Cardiff CF10 1EP;follow current signs for southern access and replacement buses
Telephone | Fax
Station accessibility helpline:03333 211202;TfW Passenger Assist:03330 050501
Opening hours
Ticket office:Mon–Sat05:40–21:30;Sun07:30–21:30. Staff help:Mon–Fri04:00–01:00;Sat04:00–00:30;Sun07:00–00:30. Listed station helpline08:00–20:00 daily.
More information
The main station has separate ticket-office and assistance hours. Current notices report Penarth Road footpath works from5October into early2027, another southern footway closure and the permanent closure of the old Penarth Road/Riverside car parks from1July. Follow current signs and allow extra time. Replacement buses use the stop outside3Callaghan Square. Do not rely on old parking or access maps; check the live station page before travel.
Address
Central Square,Cardiff CF10 1GF;approximately50metres from Cardiff Central railway station
Telephone | Fax
Not available
Opening hours
Opens before the first bus and closes after the last departure of the day;check current service times
More information
The public interchange brings together local and regional operators, including Cardiff Bus, with staff available to help passengers find services. Check the departure screens rather than relying on the web page’s bay table, which explicitly dates fromJanuary2025. The interchange and railway station have different functions and opening arrangements. For timetable enquiries, Traveline Cymru offers0800 464 0000; this is not a dedicated interchange telephone.
Address
Telephone journey information across Wales;contact centre in North Wales,no Cardiff walk-in counter
Telephone | Fax
0800 464 0000
Opening hours
Daily07:00–20:00;limited service on Christmas Eve/Day,Boxing Day and New Year’s Day
More information
The bilingual information service helps plan bus and other public-transport journeys across Wales, including Cardiff. It does not operate the buses or trains itself. Ask the actual operator about a lost item, ticket or service complaint; Traveline can help identify the appropriate route. Confirm current connections and accessibility needs before travelling. Published contact-centre hours are not the running times of any particular service.
Address
Coaster Place,Cardiff CF10 4XZ;confirm arrangements before collecting lost property
Telephone | Fax
029 2044 2040
Opening hours
Office/customer calls:Mon–Fri08:00–16:00;lost-property collection08:00–16:00 excluding bank holidays
More information
A bus and coach operator serving Cardiff and the wider South Wales area. Use the operator’s current routes and notices to confirm the correct service, fares and stop rather than assuming all buses use the same tickets. Customer-service hours differ from bus operating hours. Lost property must be checked and collection arranged; the website says uncollected items are not kept indefinitely. No ticket purchase or contact form was tested.
Address
Telephone/online assistance arrangement;station meeting point depends on journey
Telephone | Fax
03330 050501;text relay:18001 03330 050501
Opening hours
24hours daily except25/26December
More information
Passengers needing help can discuss assistance with Transport for Wales and request arrangements for their journey. The service encourages advance booking and currently accepts requests up to two hours before travel, while also explaining turn-up-and-go support. Tell the team about your actual access needs and check the station meeting point. This is not a train ticket or a guarantee that every journey is step-free; no assistance booking was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official live train information tool for Cardiff stations and onward journeys. Check the train date, direction, platform and disruption notices close to departure, since live information can change. Engineering work may involve replacement buses with different pick-up locations. This is an online information service, not a booking confirmation or a promise that a connection will be held. Interactive search and ticket purchase were not tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official Welsh scheme explains discounted bus travel for eligible young people and how a16–21-year-old obtains a pass. Current Welsh guidance also describes the5–15 offer, for which a pass is not required. Fares and participating services are subject to scheme conditions and the current pilot period. Check the latest terms and allow processing time rather than assuming an application gives immediate discounts. No personal application was made.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This is the official application and management gateway for the Welsh concessionary travel card. Eligibility includes Welsh primary residence and either the relevant age threshold or disability conditions; do not substitute England’s different arrangements. Read the evidence and journey-coverage rules, including any rail restrictions or companion-card criteria. Card management requires your own secure personal information, which was not entered or tested for this directory.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare the official Railcards and check which age, disability, family or travel conditions fit your circumstances. Railcards are usually paid products, and minimum fares, time limits and companion requirements can apply. A headline discount does not mean every train or fare is reduced. Compare the total cost with your actual journeys before buying, and carry the required valid card or digital evidence when travelling. No purchase was tested.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The operator’s Cardiff destination guide helps identify coach connections and the correct arrival or departure location. Cardiff coach stops are not automatically the local bus interchange; check the stop printed on your own ticket. Tickets, luggage and accessibility arrangements have their own conditions, and fares vary. Use the current operator guidance before booking; this online guide is not a staffed travel-centre listing or a guaranteed timetable.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official airport website provides flight, airline and travel-information links. The airport is at Rhoose in the Vale of Glamorgan, outside Cardiff city, so plan the full journey rather than assuming a city-centre terminal. Check your airline’s own flight and check-in instructions and the airport’s current access information. Airport enquiries01446 711111 do not replace an airline’s booking support. No flight, parking or paid service was booked.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the national rail information service to compare train journeys, check disruption and understand ticket restrictions. It is useful for journeys from Cardiff involving several operators. Confirm the date, route, interchange time and any engineering works, especially for the final train of the day. A journey-planner result is not a ticket or a guarantee of assistance, and retailer or operator conditions still apply. No purchase or personal booking was tested.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The charity formerly known as Sustrans provides information for finding National Cycle Network routes, including routes around Cardiff. Check whether a section is traffic-free, on-road, suitable for your cycle or mobility aid and affected by works. A mapped route is not a guarantee of accessibility or safety for every user. Plan for current conditions and use local signs on the ground; do not assume the discontinued Cardiff bike-share link is still a service.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official Welsh traffic service publishes road-travel information for the strategic network. Use it alongside local council and operator notices when planning journeys to or from Cardiff. Check the date, location and direction of any incident or works rather than applying a regional alert to every route. Live maps and forecasts can change and do not guarantee a clear journey; no driving route or personal tracking information was submitted.
Business | Enterprise
Address
Telephone/remote support across Wales;adviser arrangements confirmed individually
Telephone | Fax
03000 6 03000
Opening hours
Helpline:Mon–Fri10:00–16:00,excluding public holidays
More information
A strong first contact for starting or developing a business in Wales. Ask which advice, events and support routes fit your actual trading stage and circumstances. Public business support is not a promise of a grant or loan, and programmes have their own conditions. The current own contact page gives a shorter10:00–16:00 phone window than many older directories. Describe your question without paying an intermediary simply to access the public guidance.
Address
Cardiff office:1 Capital Quarter,Tyndall Street,Cardiff CF10 4BZ;confirm any visit in advance
Telephone | Fax
0800 587 4140
Opening hours
Current contact phone:Mon–Fri08:30–17:00,public holidays excluded;service-standards page separately states09:00–17:00. No unrestricted visitor hours stated.
More information
The Welsh public development-finance organisation discusses finance for viable businesses. Funding can involve repayable loans or investment and is not a general grant entitlement. Ask about suitability, costs, security and obligations before applying. The own current contact page gives the Cardiff office and phone hours; its general service-standards page starts later. The organisation says it is not a bank taking public deposits. No finance application was made.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The city’s inward-investment resource provides information about doing business in Cardiff, sectors, premises and links to the local economic-development team. It is useful for checking the city context before a relocation or investment enquiry. The team’s contact route is online and arrangements are made individually. Promotional information should be checked against your actual costs, permissions and business needs; it is not a grant, property or investment guarantee.
Address
Butetown Community Centre,Loudoun Square,Cardiff CF10 5JA
Telephone | Fax
029 2048 5722;07973 725335
Opening hours
Not available
More information
The local third-sector support body helps community groups with governance, funding opportunities, volunteers and training. It is particularly useful for a nonprofit or community project rather than a conventional commercial start-up. Ask what support is available and whether you need an appointment before visiting Butetown Community Centre. A funding opportunity is not a guarantee of an award, and registering a group does not by itself confer charitable status.
Address
Telephone/remote advisers across Wales;registered office:Spark,Maindy Road,Cardiff CF24 4HQ—not an assumed drop-in counter
Telephone | Fax
0300 111 5050
Opening hours
Not available
More information
The specialist programme helps people develop social enterprises, co-operatives and businesses with community benefit. The own page describes fully funded advice, while the contact page says staff work remotely across Wales. Arrange an adviser conversation rather than turning up at the registered office. Help with legal structure, planning or finance is not a guarantee of incorporation, grant funding or commercial success.
Address
Telephone advice;no Cardiff walk-in counter associated with this listing
Telephone | Fax
0300 123 1100;text relay:18001 0300 123 1100
Opening hours
Mon–Fri08:00–18:00
More information
The independent public service explains employment law and options for workplace problems for both employers and workers. Advisers do not take sides, act for you or provide a legal opinion. Interpretation and accessible contact options are published. Advice is free, though the call can cost according to your phone plan. Ask promptly about a dispute because deadlines can apply; no conciliation case, training purchase or individual claim was opened.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
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Read the official explanation of sole-trader status, personal liability, record keeping and tax registration before starting self-employment. The right business structure depends on your activities and circumstances. Permission to work or be self-employed is a separate immigration question, and this guide does not grant it. Check current reporting thresholds and deadlines in the linked official guidance rather than relying on an old informal checklist.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official step-by-step guide covers company structure, directors, shareholders or guarantors, significant control and registration. Incorporation has continuing filing and legal responsibilities and is not the same as permission to carry out every regulated trade. Compare this route with sole trading and obtain appropriate advice where needed. Fees and identity-verification requirements can change, so check the current official process before paying or submitting information.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
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Search the official licence directory using your activity and select Wales where relevant. The finder itself warns that it may not include every permission you need. Cardiff Council and specialist regulators can have additional requirements, so confirm the full position before trading or arranging an event. A search result is not approval, a licence or planning permission. No application, fee payment or regulated activity was tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This official guidance applies to Wales as well as the other stated jurisdictions and covers preparing, registering and safely running a food business. Home-based, mobile and delivery activities can also need registration and compliance work. Read the Wales-relevant information and contact the local authority before opening. Registration, inspection and other permissions are separate issues; the guide does not guarantee approval or a particular hygiene rating.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The regulator explains practical starting points for workplace health and safety, including risk assessment, training, welfare and reporting. Its basic guide is aimed at smaller low-risk businesses; more complex work can require specialist controls. Identify your actual hazards and the responsible regulator rather than treating a generic checklist as proof of compliance. The information is public guidance, not an inspection certificate or individual legal decision.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The UK information-rights regulator explains the data-protection fee and when organisations, including sole traders, may be exempt. Check the current official criteria and your actual use of personal information before paying. Paying a fee is not the same as complying with all data-protection duties. Use the regulator’s wider guidance to understand lawful handling and security; no payment, registration or personal-data tool was completed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
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The official guide distinguishes copyright, trade marks, patents and design rights, including protection that arises automatically and protection requiring an application. Different rights cover different things, so a company name registration does not establish every branding right. Check ownership and existing rights before spending on a name or product. Applications and specialist advice may cost money; this resource does not guarantee registration or protection against every dispute.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
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Business Wales’s online learning service offers funded business information and courses for people starting or managing a business in Wales. Topics include planning, finance, people and management, with playlists for different business stages. Read the current course and access conditions before registering. The learning resource is not a professional qualification or a grant award, and no account, course enrolment or personal business information was submitted.
Immigration | Public authorities
Address
Telephone/remote contact;in-person council help at city hubs. Postal address:County Hall,Atlantic Wharf,Cardiff CF10 4UW
Telephone | Fax
029 2087 2087;text:079 6722 2087(no pictures/MMS)
Opening hours
Contact centre:Mon–Fri08:30–17:00;UK public holidays closed;hub visitor hours differ
More information
The council’s general contact route helps identify the correct local service for council tax, waste, schools, roads and other enquiries. In-person help is provided through community hubs; the postal County Hall address is not assumed to be an unrestricted counter. Ask which evidence or appointment your enquiry needs. The current official page was read through web retrieval because normal local requests returned403; this is not recorded as local200 content success.
Address
Glamorgan Archives,Clos Parc Morgannwg,Cardiff CF11 8AW
Telephone | Fax
029 2087 1680
Opening hours
Mon–Thu08:30–16:00;Fri09:00–16:00;appointments and ceremonies arranged separately
More information
The register office handles births, deaths, certificates and civil-ceremony enquiries. Its current own contact page gives Glamorgan Archives, not the former City Hall address still found in older material. Ask which service, documents, appointment and fee apply before travelling. The dated3July maintenance closure is a past notice, not a continuing weekly closure. Citizenship ceremonies do not themselves constitute immigration advice or an application decision.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide explains the digital record of immigration status, the UKVI account and how to access or maintain it. Read the current instructions for your existing permission and documents rather than using obsolete paper-card assumptions. Creating an account or viewing an eVisa does not grant new immigration permission. Keep travel-document and account details current and seek regulated advice for a personal status problem. No identity, account or application was tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official guidance to check whether you already have a National Insurance number and whether you need to apply. A number is generally kept for life and is not the same thing as permission to work or proof of immigration status. The page explains the residence and work-related conditions and links to the correct process. Do not pay an unofficial agent just to reach the government route. No identity evidence or application was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This official route explains viewing an eVisa and generating the appropriate share code to prove status where a checking process requires one. Choose the purpose relevant to the request and protect your account information. A share code does not change your permission. England’s landlord right-to-rent checking scheme must not be assumed to be a Welsh housing requirement. Ask the requesting organisation what evidence is appropriate; no account or code was generated here.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the current official guidance if the EU Settlement Scheme may be relevant to you or a family member. The main historic deadline has passed, but different rules can apply to existing status, joining family members or permitted late applications. Do not assume everyone arriving in the UK now can use this route. Check the particular category and obtain regulated advice if uncertain; this directory cannot decide eligibility or guarantee an outcome.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The government gateway directs users to the UKVI team or guidance appropriate to their enquiry. It explains that contact-centre staff cannot decide which visa suits your personal circumstances, predict success or tell you when a decision will arrive. Charges or contact arrangements may differ by route, so read the selected official channel before proceeding. This directory did not answer the tool’s questions or test a paid enquiry.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the official adviser-finding guidance to check an Immigration Advice Authority registration or an approved professional-body route. Verify the adviser’s permitted work level, current status and any fees before sharing documents or paying. Advisers assist with cases but do not make immigration decisions. A charity or business describing itself as helpful is not by itself proof of authorisation. The register and any individual adviser were not used to submit a case.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The council’s current online contact page links to address changes, account details, bills, discounts and payment difficulties for a Cardiff home. Liability and reductions depend on the household and property circumstances; do not assume that studying or low income automatically removes a bill. Ask which evidence is required. This is not a national residence-registration procedure. Official web retrieval supplements local403 access protection;the old SharePoint path was excluded after a404.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official service explains electoral registration and updating your details after an address or name change. Eligibility varies by nationality, age and election, including rules that differ within the UK, so read the Wales-relevant guidance. Registration is not proof of immigration permission or an application for residence. You can contact the local electoral registration office to check an existing entry. No personal registration or identity check was carried out.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official account gateway explains checking tax records, codes and personal details with HMRC. It also links to information about National Insurance and other tax matters. Secure sign-in and identity checks may be required, and different tasks can use separate services. Do not share passwords or security codes with an intermediary. This is an information listing only: no account was opened and no tax return, benefit change or payment was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official Great Britain process for updating a full or provisional driving-licence address after moving. Vehicle registration documents and other records can require separate changes; changing one record does not update them all. Northern Ireland has a different process, but Cardiff falls within the Great Britain route. Check the current identity and application requirements yourself. No licence details, account or personal application were entered here.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide explains which government services use One Login and how to access or manage it. It is not yet the sign-in method for every government service, so follow the actual service’s instructions rather than assuming one account works everywhere. Identity verification can be required for particular tasks. Protect your security codes and recovery information; no account, identity document, login or recovery process was tested for this directory.
Address
Telephone enquiries;postal address:Cathays Park,Cardiff CF10 3NQ;in-person visits require prior arrangements
Telephone | Fax
0300 0604400;international:01443 845500
Opening hours
Customer help:Mon–Fri08:30–17:00;visitor arrangements confirmed individually
More information
The Welsh Government’s public contact route helps direct questions about devolved responsibilities and official information. It does not replace Cardiff Council for local services or the UK Home Office for immigration decisions. Welsh and English correspondence and accessible contact options are published. The Cathays Park address is not a promise of a drop-in appointment. Ask the team for the responsible body before sending sensitive case documents.
More services | Integration
Address
69B Splott Road,Cardiff CF24 2BW
Telephone | Fax
029 2046 0424
Opening hours
PublishedJan2026ESOL timetable:Mon10:00–12:00/13:30–15:00;Tue13:30–15:00;Wedgames10:30–12:00,women11:30–12:30,drop-in13:30–15:00;ThuFAN10:15–11:30,ESOL13:30–15:00;Fri10:00–11:30. WelshTue12:00–13:00;lunchMon–Fri12:30–13:30.
More information
The Cardiff charity offers free drop-in English and community support for refugees and people seeking asylum, with mixed-level classes and a women-only session with creche provision. Its own activities timetable gives the class times shown, but confirm current delivery and any changes before attending. Online IELTS preparation is also described. Informal classes build confidence and can lead to a REACH assessment; they are not automatically an accredited qualification or guaranteed exam place.
Address
Registered Cardiff address:120–122 Broadway,Cardiff CF24 1NJ;confirm appointment location by phone
Telephone | Fax
Advice/appointments:0808 196 7273;registered administrative contact:029 2048 9800
Opening hours
Own offices page:Mon/Tue/Thu10:00–13:00,14:00–15:00;Wedphone appointments only;Fri10:00–13:00. Advice page additionally listsFri14:00–15:00 appointments—confirm.
More information
The charity provides asylum/refugee advice, move-on and housing support, English learning and family activities. Call to arrange an appointment and establish the right service. Its current own pages differ about Wednesday access and Friday afternoon appointments; the difference is retained rather than smoothed into a single guarantee. Address evidence comes from the current public charity register. Use the current wrc.wales site; the older charity-domain TLS failure is not treated as a successful check.
Address
Trinity Centre,Four Elms Road,Cardiff CF24 1LE;Monday clothes store:St German’s Church Hall,Star Street CF24 0JY
Telephone | Fax
Not available
Opening hours
Mon/Thu:English12:30–14:00;drop-in14:00–17:00;hot meal15:00. Mon clothes store10:00–12:00 at separate venue;Thursday term-time conversation sessions described separately.
More information
The volunteer-run charity offers English classes, friendship, practical information and community activities for asylum seekers and refugees. Its homepage distinguishes the Trinity Centre drop-in from the Monday clothes store at St German’s, which is for asylum seekers and asks for ID. The clothes store and food provision have their own conditions. Contact is managed by volunteers and replies may take time. The venue’s phone is not presented as Space4U’s own number.
Address
Cardiff and Vale College,One Canal Parade,Dumballs Road,Cardiff CF10 5BF
Telephone | Fax
029 2025 0271
Opening hours
Assessment by booked appointment;the team confirms the day/time. No fixed public drop-in timetable published on the current Cardiff page.
More information
REACH+ is a central assessment route for people seeking English for Speakers of Other Languages courses. The own Cardiff page asks learners to book one assessment and bring photo ID; it also says people assessed within the last year should contact the team rather than book again. Course level, available places and funding are assessed separately. The current location and number differ from an unused old contact page. No form, assessment slot or enrolment was tested.
Address
Cardiff office:7 Coopers Yard,Cardiff CF10 5NB;classes delivered at community venues,not necessarily this office
Telephone | Fax
03300 580845;Cardiff office:029 2038 2431
Opening hours
Not available
More information
The adult-learning charity provides accredited community ESOL and explains the REACH+ initial-assessment route for Cardiff learners. Ask about current classes, learning level, costs or fee support and the actual teaching venue. Funded assessment or programme support does not mean every related course or exam is free for everyone. The Cardiff office is a contact address, not proof that a class meets there. Confirm an appointment before visiting.
Address
3rd Floor,Hastings House,Fitzalan Place,Cardiff CF24 0BL
Telephone | Fax
029 2078 9733
Opening hours
Not available
More information
DPIA supports refugees and people seeking asylum through community activities, advocacy, family projects and specialist routes such as support for refugee doctors and dentists. Check the current project description and its age or participation criteria. The own site now identifies Hastings House for contact; activities may meet elsewhere and require project registration. Ask which service fits your situation and how to join before travelling to the office.
Address
Trinity Centre,Four Elms Road/Piercefield Place,Cardiff CF24 1LE
Telephone | Fax
029 2132 1120
Opening hours
Own event page:weekly during term time,startingTuesday14April;exact clock time not published in the checked event text—call before travelling.
More information
A local welcoming space offering a free community lunch, baby/toddler corner and opportunities to meet neighbours. The own event page says no booking is needed but gives no clear clock time in its text, so confirm the current session first. The centre hosts several independent groups; their timetables and contact arrangements are different. Its contact page warns there is no dedicated parking and nearby restrictions apply. This is community participation, not immigration advice.
Address
Telephone message/callback service;no unbooked Cardiff office visit implied
Telephone | Fax
029 2049 9421
Opening hours
Mailbox checked dailyMon–Fri;callback timing depends on capacity,no fixed response guarantee
More information
The Cardiff charity provides regulated immigration/asylum legal support within its scope and resources. The own support-line page prints the full callback number; another get-help page omits its final digit, so that shorter version is not silently repaired. Leave a message through the proper channel and make any case deadline clear. The organisation warns replies can take time. No case request, personal documents or legal form was submitted.
Address
Telephone and remote asylum-support service across the UK;local/outreach arrangements assessed separately
Telephone | Fax
0808 8010 503
Opening hours
Free asylum helpline24hours daily,365days a year
More information
The charity explains asylum support and can help with accommodation or financial-support enquiries within its remit. It publishes a free24-hour helpline and online contact routes, with interpretation information. It does not decide an asylum claim or guarantee accommodation, funds or a successful application. Use the correct urgent channel for an immediate safety problem. No support application, portal account or personal case details were entered for this directory.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The charity explains practical and emotional support and links to local refugee services, family reunion and other specialist help. Select the relevant location and check what the local team can currently offer; services and capacity vary. The Red Cross cannot make referrals to the UK Resettlement Scheme or decide eligibility for that scheme. This online signposting resource is not an open-access Cardiff office or a promise of financial assistance.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current Wales-specific guide links people seeking asylum and refugees to public services, language learning, local councils and recognised charities. It explains the difference between Welsh support and UK immigration decision-making. Access depends on the actual service and personal circumstances, so do not read general guidance as an automatic entitlement. Alternative-language information is available. The former Sanctuary gateway redirects to this current official page.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the free listening, reading, writing, speaking, grammar and vocabulary resources at a suitable level. The same site also advertises paid live classes, tutoring and self-study products, so distinguish free practice material from a subscription or taught course. Online exercises do not automatically provide an accredited ESOL qualification or satisfy an immigration-language requirement. Read the actual course and test conditions before paying or relying on a certificate.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The public broadcaster’s learning site offers English courses, pronunciation, vocabulary, grammar, work-English and listening material at different levels. It is useful for regular independent practice alongside a Cardiff class. Check the level and format that suit you and whether a particular external app has separate conditions. Self-study content is not a local teacher-led ESOL place or an accredited examination result. No account or paid product was used.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The national Welsh-learning service helps you find local or online courses, digital resources and introductory tasters. This is Welsh-language learning, not an English ESOL replacement. Some groups or programmes have funded places, while other courses charge fees; check your actual age, employment or course conditions. A useful complement for participating in Welsh community life, but not a guarantee of a free place or a particular qualification.