City: GB / Derby
Useful contacts for jobs, language courses, public authorities, residence, housing, family, health, transport, businesses, universities and social services in Derby.
Jobs | Training | Careers
Address
Council House, Corporation Street, Derby DE1 2FS
Telephone | Fax
01332 956989
Opening hours
Mon–Fri 10:00–16:00; ask at Council House reception.
More information
Start with the Council’s own employment hub for tailored careers guidance, CV and interview support and help overcoming barriers to work. The current page describes adult careers advice, Youth Guarantee support for eligible 16–25-year-olds and Connect to Work. The hub’s hours are narrower than general Council House opening. Ask which programme and appointment route fit your circumstances; funding, a course or employment are not guaranteed.
Address
The Roundhouse, Roundhouse Road, Pride Park, Derby DE24 8JE; actual training may be at other campuses or employers
Telephone | Fax
Apprenticeships: 01332 387420; general: 0800 0280289 / 01332 387400
Opening hours
Not available
More information
DCG offers local apprenticeship training across technical, care, business and other sectors, with vacancies and employer matching described on its current page. The Roundhouse is one teaching site, not the location of every course or employer. Check the actual vacancy, qualification, training venue and entry conditions. Published contact and campus pages do not give a general reception timetable, so arrange a visit rather than assuming teaching or event times are opening hours.
Address
Village Learning Centre, Browning Street, Derby DE23 8DN; courses also at other city centres
Telephone | Fax
Village centre: 01332 956340; general enquiries: 01332 956565
Opening hours
Centre Mon–Fri 09:00–16:30; Mon–Wed 17:00–21:00 in term time. General enquiries Mon–Fri 09:00–16:30.
More information
The Council’s adult-learning service offers English, maths, digital, vocational and employment-related learning. Village Learning Centre is a real enquiry and teaching site; the actual course may use another centre or a different session timetable. Its own location page distinguishes term-time evening access and gives a separate car-park SatNav postcode DE23 8DF. Ask about assessment, funding eligibility, fees and the chosen qualification before enrolling.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find the dated library Job Club sessions for practical CV, online application and computer support. The current listing includes Allenton sessions on Mondays and Wednesdays and Alvaston Friday sessions, with individual dates and times rather than one citywide opening window. The page still mentions the historic Universal Jobmatch name; use current official recruitment services instead of treating that old label as a working portal. Confirm the selected branch and session.
Address
30 Charnwood Street, Derby DE1 2GU
Telephone | Fax
01332 342272
Opening hours
Usual office hours Mon–Fri 09:00–16:30.
More information
The accredited local Volunteer Centre helps people explore volunteering and supports organisations involving volunteers. It can be useful for building confidence, practical experience and community connections, but volunteering is not paid employment or a promise of a later job. Discuss the actual role, checks, time commitment and any expenses with the host organisation. Immigration conditions can affect volunteering or voluntary work, so do not assume every role is permitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Explore official career information, job profiles, skills assessment and guidance for the next step in work or training. The portal lets you select your current education or employment stage and points to relevant support. Use it alongside Derby’s local hub rather than as a job offer. A profile describes a type of work, not recognition of your own qualifications, an immigration permission or a guarantee that a local vacancy exists.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official England service to search for apprenticeship opportunities and read the current eligibility and application route. Apprenticeships combine paid work with training, but each employer and programme has its own requirements and selection process. This is the England route relevant to Derby; Scotland, Wales and Northern Ireland have different routes. No account, application, personal information or vacancy booking was created during this review.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Search the official NHS recruitment service for clinical, administration, support and other roles, filtering for Derby and a realistic travel area. Read the individual employer’s qualification, registration, right-to-work and application requirements. The service also provides candidate guidance and application management. A search result is not an offer, sponsorship commitment or proof that overseas professional credentials are accepted. No application or account was tested.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The government recruitment portal lists teaching, leadership and support roles and allows location-based searching. It is a useful specialist alternative to general commercial job boards for Derby-area schools and colleges. Check each employer’s safeguarding checks, qualifications, employment conditions and closing date. Inclusion in the directory does not confer qualified-teacher status, work permission or an interview. Alerts and applications require your own decisions.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Start with the current government gateway for full- and part-time job searching in Great Britain. The linked recruitment service can change, so follow the actual official destination and its current instructions rather than a saved old Find a Job address. Northern Ireland has a separate route. Read vacancy conditions, check the real employer and be alert to scams; publication does not guarantee recruitment, sponsorship or suitability. No sign-in or application was tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Compare official skills and training routes for young people and adults, with separate resources for employers, parents and advisers. Use the categories matching your stage rather than assuming every funded route is available to every resident. The portal is an orientation tool, not a local admissions office. Confirm current delivery, eligibility, costs and start dates with the actual Derby-area provider before committing time or money.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official guide to support for getting or staying in work with a disability or physical or mental health condition. The available assistance depends on individual needs and the scheme’s current rules; it can include practical support and communication help for interviews. It is not a general living-cost payment or an automatic entitlement. Keep this distinct from an employer’s own responsibilities and obtain an actual decision before assuming funding.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search online and classroom courses by town, postcode and subject, using Derby or a realistic commuting area. The directory also points to help with course choice, funding, childcare and adjustments. Check the actual provider, level, awarding body, delivery format and fees before enrolling. A listing is not a promise that a course is running now, that a place remains or that its qualification is suitable for a regulated occupation.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This official guide explains the funded qualification route and current eligibility framework for adults in England. It is useful when discussing a course with Derby Adult Learning or a college, but the published guide and historic thresholds are not a personal funding decision. Check the current academic-year rules, residency, previous qualifications, earnings criteria and the selected provider’s offer. Do not assume every course or every applicant is automatically free.
Universities | Colleges
Address
University of Derby, Kedleston Road, Derby DE22 1GB; individual courses use different city sites
Telephone | Fax
Switchboard: 01332 590500; UK enquiries: 01332 591044; international: 01332 529009
Opening hours
Enquiries Mon/Tue/Wed/Fri 09:00–16:30; Thu 10:30–16:30. Kedleston building Mon–Thu 07:00–22:30; Fri 07:00–21:00; Sat/Sun 08:00–17:30.
More information
Derby’s local university offers undergraduate routes across multiple subjects and sites. Check each course’s actual campus, entry requirements, recognition, tuition fees and intake rather than assuming all teaching is at Kedleston Road. The own contact page’s enquiry-line hours differ from building access; security and library hours are separate. An open building does not make every office or course accessible to visitors, and admission or funding is not guaranteed.
Address
The Roundhouse Higher Education Centre, Roundhouse Road, Pride Park, Derby DE24 8JE; actual course location may differ
Telephone | Fax
General: 0800 0280289 / 01332 387400; Student Services: 01332 387473
Opening hours
Not available
More information
DCG’s higher-education portfolio includes higher technical qualifications, HNCs, foundation and honours degrees and higher or degree apprenticeships. The Roundhouse is a higher-education centre, but subjects can use other teaching locations or employers. Establish the awarding institution, progression route, entry requirements and actual costs for the selected course. Current service, contact and campus pages publish no general reception timetable; arrange an enquiry or visit directly.
Address
Applicant Services, Portland Building, University Park, Nottingham NG7 2RD – outside Derby; in-person visits by appointment
Telephone | Fax
Applicant enquiries: 0115 9515559; general: 0115 9515151; WhatsApp: 07403 638286; SMS: 07447 980972
Opening hours
Applicant phone/human chat Mon–Fri 11:00–15:00, excluding bank holidays. General line Mon–Fri 09:00–16:30. In-person appointment required.
More information
This independent university in nearby Nottingham broadens the choice beyond Derby, but it is not a Derby campus. Its current own applicant-contact page distinguishes a 24-hour bot from human chat and telephone hours and offers booked visits to the Portland Building. Compare the actual course, travel, qualification and fees; response targets are not a promise of admission or a same-day appointment. Use the correct enquiries team for your application stage.
Address
Epinal Way, Loughborough, Leicestershire LE11 3TU – outside Derby
Telephone | Fax
Switchboard: 01509 222222; undergraduate: 01509 274403; taught postgraduate: 01509 222496; research: 01509 228292
Opening hours
Not available
More information
This is a separate university in Loughborough, not a Derby teaching site. Explore its subject choices and use the admissions contact for the correct level of study. The own general contact and undergraduate application pages publish telephone numbers and campus address but no ordinary admissions opening timetable; ask before travelling. Entry, tuition, accommodation and funding conditions must be checked for the actual programme rather than inferred from university reputation.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare universities, colleges, subjects and course options using the national application and guidance portal. It is particularly useful for broadening the shortlist beyond one institution while checking each course’s location, start date and admissions route. Read the correct application-cycle deadlines, personal-statement guidance and any fees on the actual service. A course listing does not guarantee entry, immigration permission, financial support or an available place.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare undergraduate courses using the official information and available student-experience and outcomes data. Read the definitions, coverage and time period of each measure rather than treating a historic average as your future salary or experience. Use institution and course filters to compare Derby with clearly identified alternatives. A comparison does not replace checking entry requirements, current fees, delivery location and the actual provider’s offer.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Explore postgraduate courses, graduate occupations and career-planning guidance across institutions rather than collecting many pages from one university. The service includes advertisements and commercial opportunities alongside information, so distinguish editorial guidance from an individual course or employer offer. Check accreditation, entry conditions, delivery, fees and funding with the actual institution; a job profile or course result is not professional registration or guaranteed employment.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the current official rules for tuition and maintenance support, including different routes for new, continuing and part-time students. Living or studying in Derby does not by itself establish eligibility; ordinary residence, status, course and previous study can matter. Funding routes differ in the other UK nations. Check the relevant academic year and obtain an actual decision before treating any advertised amount as available to you.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use this official route to check who can award the qualification you plan to study. A college may teach a degree that is awarded by another higher-education institution, so the teaching venue and awarding body are not necessarily the same. Ask the provider to identify the actual award and double-check it against the relevant official information. Recognition of a degree is separate from admission to a regulated profession or acceptance by an employer.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The higher-education regulator for England publishes provider, quality, student-protection and consumer-information resources. Use its actual register and student guidance when checking a course provider, while keeping England’s jurisdiction distinct from the rest of the UK. Registration is not a personal admission or funding decision and does not guarantee that every course suits your professional goal. Confirm the exact institution and qualification rather than relying on a similar name.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The independent higher-education quality body explains quality assurance, qualification frameworks and its work with tertiary providers. It can help you understand the context of a proposed qualification, but it is not a universal course-booking office or personal overseas-qualification recognition service. Check which actual review, framework or provider information applies, and separately verify the awarding institution, professional recognition and current course conditions.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the British Council’s international-study guidance to explore UK education, budgeting, preparation and student life. Treat promotional stories as examples rather than guaranteed outcomes for employment or immigration. The actual university, funding body and government route set the relevant admission, fees and status conditions. Compare the selected Derby or outside-city programme directly and use current official immigration information for any visa decision.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This official guide explains study-related support for a disability, long-term health condition or learning difficulty. The assessment considers actual needs, with eligibility and application rules separate from ordinary tuition or maintenance funding. A diagnosis or course offer does not by itself guarantee a particular item or payment. Check the relevant student-finance jurisdiction and current process, and do not purchase equipment assuming reimbursement before the appropriate decision.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official postgraduate master’s funding route, its course and personal eligibility conditions and the application process. The guide explicitly distinguishes Scotland, Wales and Northern Ireland, and moving somewhere to study does not alone change ordinary residence. Support can contribute to fees and living costs but is not an automatic full scholarship or a promise to cover every cost. Check the current academic year, prior study and actual programme before budgeting.
Libraries
Address
Council House, Corporation Street, Derby DE1 2FS
Telephone | Fax
01332 641702
Opening hours
Mon–Fri 09:00–17:00; Sat 09:00–13:00; Sun closed.
More information
The central public library is inside the Council House, not Riverside Chambers where the separate local-history library operates. Its own Saturday morning opening differs from Council customer-service hours. Use the branch for public reading, borrowing and library facilities. Confirm any booked activity or room arrangements separately, and check current notices before a bank-holiday visit.
Address
St Augustine’s Community Centre, Almond Street, Derby DE23 6LX
Telephone | Fax
01332 642640
Opening hours
Mon/Fri 09:30–17:00; Wed 09:30–19:00; Thu 13:00–17:00; Sat 09:30–13:00; Tue/Sun closed.
More information
This public branch is in St Augustine’s Community Centre and offers reading resources, public computers and accessible facilities. The own page also describes a restored theatre and meeting space for hire; room hire is not automatically free library access. Wednesday evening opening and Thursday afternoon-only access are retained. Library staff are not medical advisers when lending health-monitor kits.
Address
1252–1254 London Road, Alvaston, Derby DE24 8QP
Telephone | Fax
01332 647920
Opening hours
Mon 13:00–17:00; Tue/Fri 09:30–17:00; Thu 09:30–19:00; Sat 09:30–13:00; Wed/Sun closed.
More information
The Alvaston branch provides a local public-library alternative to travelling into the centre. Its own page identifies the London Road premises and a car park behind the shops. Monday starts in the afternoon, Wednesday is closed and Thursday has later opening. Check branch activity listings for actual sessions rather than assuming every event runs throughout building hours. Membership and any facility charges follow library conditions.
Address
Holly End Road, Mickleover, Derby DE3 0EA
Telephone | Fax
01332 647884
Opening hours
Mon 13:00–17:00; Tue/Fri 10:00–17:00; Thu 10:00–19:00; Sat 10:00–13:00; Wed/Sun closed.
More information
Use this public branch for local borrowing, reading, computers and community activities in Mickleover. The own location page places it on Holly End Road and describes adjacent community-centre parking for customers. Thursday evening access differs from the other weekdays, and there is no Wednesday service. Confirm room hire, specialist support and event booking with the branch rather than treating general opening as a session timetable.
Address
Riverside Chambers, Derby DE1 3AF
Telephone | Fax
01332 642240; text enquiries: 07584 268351
Opening hours
Tue–Thu 10:00–12:45 / 13:30–16:00; Fri/Sat 10:00–13:00; Mon/Sun closed.
More information
This specialist public library supports local history and family research, separately from Riverside Library in the Council House. The current own notice says building alterations restrict some stored materials and donations until 30 November 2026. Contact staff before travelling for a specific item. The midday closure is real; ring the doorbell if Riverside Chambers reception is closed. Do not assume unrestricted access to every collection.
Address
Poole Street, Allenton, Derby DE24 9DA
Telephone | Fax
01332 642310
Opening hours
Mon 10:00–15:00; Wed 10:00–16:30; Sat 10:00–13:00; Tue/Thu/Fri/Sun closed.
More information
This non-statutory community branch remains part of Derby’s public library network, with its own Poole Street contact. The current timetable includes the extended Wednesday afternoon and Saturday morning sessions, not an older three-o’clock Wednesday finish. Its own page lists accessible facilities, public internet and parking. Check the selected event date and current notices; limited weekly hours do not imply that another closed branch is open instead.
Address
Park Farm Centre, Allestree, Derby DE22 2QN
Telephone | Fax
01332 640061
Opening hours
Tue/Thu/Fri 10:00–16:30; Wed/Sat 10:00–13:00; Mon/Sun closed.
More information
The Park Farm Centre community library has its own published telephone and public-library timetable. Wednesday is a shorter morning session, while Saturday morning opening forms part of the current extended service. The branch describes accessible entry, internet and nearby time-limited parking. Follow the actual parking restrictions and confirm any activity booking with staff. This is a community public branch, not a university or private collection.
Address
Blagreaves Lane, Littleover, Derby DE23 1PT
Telephone | Fax
01332 255403
Opening hours
Wed/Thu 10:00–15:00; Fri/Sat 10:00–13:00; Mon/Tue/Sun closed.
More information
Blagreaves provides a public community-library option in Littleover, using its own Blagreaves Lane address and branch number. The current schedule includes Saturday mornings but no Monday or Tuesday service. Its page lists accessible facilities, public internet and a limited free car park. Arrange room hire or specific support separately and check holiday notices; published building access is not a guarantee that a particular activity or resource is available.
Address
Chaddesden Park, Chaddesden, Derby DE21 6LN
Telephone | Fax
01332 640062
Opening hours
Tue/Fri 10:00–16:30; Mon/Wed/Thu/Sat/Sun closed in the current own timetable.
More information
The Chaddesden Park branch is named the Phillip Whitehead Memorial Library. Use its own published Tuesday and Friday sessions, not a blanket assumption that every Derby community branch already opens on Saturdays. The Council’s wider Saturday rollout is phased and the individual branch record remains the selected evidence. Contact this number about local collections and activities, and check notices before a journey to the park premises.
Address
Barley Croft, Chellaston, Derby DE73 6TU
Telephone | Fax
01332 640063
Opening hours
Tue/Thu 10:00–16:30; Sat 10:00–13:00; Mon/Wed/Fri/Sun closed.
More information
This public community branch is at Barley Croft and publishes its own contact rather than a generic Council switchboard. Its current timetable includes the Saturday morning opening introduced in the phased extension of community-library hours. Tuesday and Thursday are the longer sessions. Check membership, reserved books and the actual activity timetable with the branch; do not infer Sunday or other weekday access from the surrounding community facilities.
Address
Revive Healthy Living Centre, Roe Farm Lane, Chaddesden, Derby DE21 6ET
Telephone | Fax
01332 642250
Opening hours
Wed 12:30–16:30; Fri 11:00–15:00; Mon/Tue/Thu/Sat/Sun closed in the own timetable.
More information
Derwent Community Library is inside the Revive Healthy Living Centre, but its library opening is narrower than any general centre opening. The current own record lists Wednesday afternoon and Friday sessions only, despite the broader phased Saturday-opening programme. Ask the branch about borrowing, internet and local activities using its direct number. This is a public community library, not a health clinic or a promise of clinical services at the shared building.
Address
District Centre, Arleston Lane, Sinfin, Derby DE24 3DS
Telephone | Fax
01332 647933
Opening hours
Mon/Wed/Thu 10:00–16:30; Tue/Fri/Sat/Sun closed. Current Thursday session applies from 21 September.
More information
The Sinfin public community library is in the District Centre on Arleston Lane. Its own page shows both an older timetable and a new schedule from 21 September; the current Thursday session is retained instead of copying the obsolete two-day version. The direct library number and library hours are separate from neighbouring services. Check holiday notices, event dates and access arrangements before visiting, especially when seeking a particular computer or reserved item.
Address
Sitwell Street, Spondon, Derby DE21 7FG
Telephone | Fax
01332 640065
Opening hours
Mon/Tue/Thu 10:00–16:30; Sat 10:00–13:00; Wed/Fri/Sun closed.
More information
This Sitwell Street public community branch has longer Monday, Tuesday and Thursday sessions plus Saturday mornings. The own page supplies the local telephone, accessibility information and adjacent parking rather than an unrelated central-office contact. Use the branch for local reading and borrowing and check individual activities or collection availability directly. Current notices and parking conditions still apply; the timetable is not a guarantee of a particular event or support appointment.
Address
Springwood Leisure Centre, Springwood Drive, Oakwood, Derby DE21 2RQ
Telephone | Fax
01332 640064
Opening hours
Tue/Thu 10:00–16:00; Wed 15:00–19:00; Sat 10:00–13:00; Mon/Fri/Sun closed.
More information
The Oakwood community library is located inside Springwood Leisure Centre. The library’s own opening differs from the gym and sports timetable: Wednesday is an afternoon/evening session and Saturday is morning-only. Its own branch number is used for library enquiries rather than assuming all leisure-centre activities are library services. Confirm membership, booked sessions and current notices separately; sports facilities or room hire can have distinct access conditions and charges.
Family | Youth
Address
17–19 Lower Dale Road, Normanton, Derby DE23 6WY
Telephone | Fax
01332 641315
Opening hours
Mon–Fri 09:00–17:00; individual activities and appointments separately.
More information
The own directory describes a calm area, accessible parking and flat access, a disabled toilet and hygiene room, and translation support including Arabic, Urdu, French and Punjabi. Ask which sessions and workers are available on the day; general hub opening is not a guarantee of a specific language interpreter or appointment. Derby’s hub network connects families to support and activities; eligibility and the actual session arrangements should be checked with the team.
Address
35 Stockbrook Street, Derby DE22 3WR
Telephone | Fax
01332 640250
Opening hours
Mon–Fri 09:00–17:00; individual activities and appointments separately.
More information
This local hub is on Stockbrook Street. The current own directory postcode is DE22 3WR; do not copy a different postcode from a general national hub list. Use the direct hub number to discuss the actual family support, activity or appointment needed rather than treating the building’s opening as the timetable of every session. Derby’s hub network connects families to support and activities; eligibility and the actual session arrangements should be checked with the team.
Address
Monmouth Street, Derby DE21 6BD
Telephone | Fax
01332 641010
Opening hours
Mon–Fri 09:00–17:00; individual activities and appointments separately.
More information
The Monmouth Street hub is distinct from Derwent Community Library at the Revive Healthy Living Centre. Contact the family hub directly about support for parents, carers and children. The directory provides a registration route, but no registration or personal information was entered here. Confirm the actual session and any referral conditions with the team. Derby’s hub network connects families to support and activities; eligibility and the actual session arrangements should be checked with the team.
Address
Reigate Primary School, Reigate Drive, Mackworth, Derby DE22 4EQ
Telephone | Fax
01332 640040
Opening hours
Mon–Fri 09:00–17:00; individual activities and appointments separately.
More information
The current own directory gives 01332 640040 for this hub at Reigate Primary School, rather than the older 01332 208175 in a previous leaflet. A school-site family hub is not an invitation to enter unrestricted school areas. Call the team to establish the right arrival point, support route and session before travelling. Derby’s hub network connects families to support and activities; eligibility and the actual session arrangements should be checked with the team.
Address
Sinfin Children’s and Young People’s Centre, 345 Sinfin Lane, Derby DE24 9HW
Telephone | Fax
01332 956967
Opening hours
Mon–Fri 09:00–17:00; individual activities and appointments separately.
More information
The own current location record gives DE24 9HW for the centre, whereas some older or general lists show DE24 9SF. Use the direct hub contact and confirm the correct arrival point. The published weekday hours describe the centre, not guaranteed availability of every course, health worker or appointment; ask which support is relevant to your family. Derby’s hub network connects families to support and activities; eligibility and the actual session arrangements should be checked with the team.
Address
HQ: Marble Hall, 80 Nightingale Road, Derby DE24 8BF; Annie Hall Centre: 8 Bedford Close, Derby DE22 3HQ
Telephone | Fax
01332 521229
Opening hours
Office staff Mon–Fri 09:00–16:00; visits strictly by appointment. Activity times differ.
More information
The local charity supports disabled children, young adults and their families through family support and activities. Its current contact page distinguishes the Marble Hall headquarters and Annie Hall Centre and explicitly requires appointments for visits. Office staff hours are not a play-session or adult-service timetable. Ask which location, eligibility, assessment, cost and support arrangements apply rather than assuming every activity or place is free or immediately available.
Address
Telephone/remote advice for Derby City residents; meetings arranged with the service
Telephone | Fax
01332 641414; Relay UK: 18001 01332 641414
Opening hours
Contact service Mon–Fri; voicemail and callback system. Exact daily callback clock times are not published.
More information
The service advises children, young people and parent carers in Derby City about special educational needs, disability, education, health and social care. It is not the separate Derbyshire County service. The current page says referrals and voicemail are checked daily and asks callers to leave a message; it aims to respond within five working days because demand is high. This is not an instant appointment or a guarantee of a legal outcome.
Address
Melbourne House, 8 Bold Lane, Derby DE1 3NT; registered office elsewhere is not the support venue
Telephone | Fax
01332 362120
Opening hours
Not available
More information
This specialist charity supports children and families affected by exploitation in Derby and Derbyshire. Its current own address is Melbourne House, not the older Darley Abbey Mills listing still found elsewhere. The charity explicitly says its phones are not staffed around the clock; the broad daily hours in an external directory are not treated as verified own reception hours. For immediate danger follow the emergency safeguarding route rather than waiting for a callback.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the Council’s family-information and childcare directory to locate the actual hub, childcare provider or support service relevant to your area and child’s needs. Individual records give their own contact and access arrangements; a directory search does not establish eligibility, available places or that a provider is open today. Check the selected record and speak to the service before travel or registration. No form, shortlist, application or personal data was submitted.
Address
Telephone and online counselling; not a Derby walk-in office
Telephone | Fax
0800 1111
Opening hours
Telephone support 24 hours daily. BSL SignVideo Mon–Fri 08:00–20:00; Sat 08:00–13:00.
More information
Children and young people can speak to a counsellor about worries and safety by telephone or the online support routes. The own page explains that confidentiality has safeguarding and legal exceptions, that overnight conversations can work differently and that waiting can occur. The local fetch is 403; current own web information was read separately and is not represented as a local 200 success. No counselling interaction or account was tested.
Address
Telephone and remote child-protection advice; no local walk-in office implied
Telephone | Fax
0808 8005000
Opening hours
Telephone Mon–Fri 10:00–16:00; written contact daily 11:00–16:00. BSL Mon–Fri 08:00–20:00; Sat/Sun 09:00–18:00.
More information
Contact the child-protection helpline if you have concerns about a child’s safety or wellbeing. The own current page gives different telephone, written-contact and BSL windows and explains that safeguarding referrals may be made when necessary. It is not an emergency-response guarantee. This selected page is locally 403; its own current web contents were separately read, without claiming local 200 content or testing any contact function.
Address
Telephone/remote advice for families with disabled children; no Derby reception
Telephone | Fax
0808 8083555; text relay prefix:18002
Opening hours
Phone Mon/Wed/Thu/Fri 09:30–17:00; Tue 10:15–17:00; bank holidays closed. Human chat Mon/Wed/Thu/Fri 09:30–12:00 / 14:00–16:00; Tue 10:15–12:00 / 14:00–16:00. Chatbot 24h.
More information
The charity’s helpline supports unpaid parent carers of disabled children and young people up to 25 across the UK; a formal diagnosis is not required. It is not a service for all adult-care or professional legal enquiries. The own page describes Tuesday’s later opening and distinct chat windows. There is no voicemail or ordinary helpline callback when busy; interpreting callbacks can be arranged separately. Ask about the relevant issue and jurisdiction rather than assuming a benefit, school-placement or legal outcome.
Address
Telephone parenting support for England and Wales; not a local drop-in centre
Telephone | Fax
0808 8002222; WhatsApp: 07441 444125
Opening hours
Phone, live chat and WhatsApp Mon–Fri 09:00–21:00; weekends 10:00–15:00. Chat/WhatsApp own pages explicitly say bank holidays closed.
More information
The parenting helpline provides emotional support, information and guidance about family life in England and Wales. Its current own page gives a shorter weekend window than weekday hours and explains that calls may not be answered first time. The team cannot provide legal or medical advice. Different national services are signposted for Scotland, so do not assume every UK family-support route has the same coverage or opening.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the government’s current early-years portal for information about childcare support, child development and family help. It is a digital information source, not a booking desk or a local childcare provider. Check the actual scheme, the child’s age and your circumstances, then confirm any local application and funded-hours arrangements with the appropriate provider or Council team. No eligibility decision, personal-data entry or childcare place was tested.
Health
Address
Royal Derby Hospital, Uttoxeter Road, Derby DE22 3NE; Adult Emergency entrance 8, near emergency drop-off
Telephone | Fax
ED reception: 01332 783111; switchboard: 01332 340131. Ward directory also lists ED: 01332 787800.
Opening hours
Adult Emergency Department: 24 hours daily. General inpatient visiting 08:00–20:00; ward exceptions apply and are not ED treatment hours.
More information
The public hospital provides 24-hour adult emergency care, with a separate children’s emergency department. The current own service page directs urgent and emergency arrivals to the new Adult ED entrance 8, followed by triage to the appropriate service. The contact page’s reception number differs from the ED number in its ward directory, so both are identified rather than silently substituted. Inpatient visiting is a separate timetable. Use 999 for a life-threatening emergency.
Address
Entrance C, Derby Urgent Treatment Centre, Osmaston Road, Derby DE1 2GD
Telephone | Fax
Appointments: 111; centre number published by UHDB: 01332 452199
Opening hours
Daily 08:00–20:00, including bank holidays.
More information
This NHS-commissioned urgent treatment centre is operated by DHU, not an Emergency Department. The own current page advises NHS 111 first for a suitable arrival or appointment slot; walk-ins can be limited and may receive an on-the-day appointment or redirection. It explicitly says there are no on-site X-ray facilities. The own appointment route is 111, while UHDB publishes a separate centre number. Entrance C and Osmaston Road are distinct from Royal Derby’s adult ED entrance.
Address
207 St Thomas Road, Pear Tree / Normanton, Derby DE23 8RJ
Telephone | Fax
01332 271212; out-of-hours: 111
Opening hours
Main site Mon–Fri 08:00–18:30; Sat/Sun closed. Some booked extended appointments Mon–Fri 18:30–20:00 and Sat 09:00–17:00; not ordinary walk-in opening.
More information
Use the current own main-site contact and timetable for Lister House’s NHS general practice. The same practice also has Oakwood, Coleman Street and Chellaston sites, whose normal closing time is 18:00 rather than 18:30. Patients should confirm the actual appointment location. Extended sessions are booked clinical access, not a promise that every reception is open. Registration area, triage, clinician availability and any non-NHS fees should be checked with the practice.
Address
212 Osmaston Road, Derby DE23 8JX
Telephone | Fax
01332 346433; out-of-hours: 111
Opening hours
Mon–Fri 08:00–18:30; Sat/Sun closed.
More information
This local NHS general practice publishes its own Osmaston Road address, reception number and weekday hours. Contact the practice about registration, triage and routine or urgent appointments; normal opening is not a guarantee that a clinician or particular service can see you immediately. The own closed-hours guidance separates NHS 111 from 999 emergencies and notes that 111 online is for age 5 and over. No registration, symptom form or appointment was tested.
Address
City Site, 3–5 Burton Road, Derby DE1 1TH; separate Mackworth branch:31 Humbleton Drive, Derby DE22 4AU
Telephone | Fax
01332 737777; out-of-hours: 111
Opening hours
City Site Mon–Fri 08:00–18:30; Humbleton Drive branch Mon–Fri 08:00–16:00. Both closed Sat/Sun.
More information
The own current contact page distinguishes the Burton Road City Site and Mackworth branch, including their different closing times. Use the correct appointment location rather than treating both as interchangeable walk-in centres. The main site has limited patient parking with a stated 90-minute maximum, not a guaranteed space. The website’s 21 October training closure is already past; check later notices before travelling and ask about registration and actual appointment access.
Address
14 Boulton Lane, Alvaston, Derby DE24 0GE
Telephone | Fax
01332 755990; Medicines Order Line: 0115 8550260; out-of-hours: 111
Opening hours
Current dated week: Mon/Fri 08:00–18:30; Tue/Wed/Thu 08:00–20:00; Sat/Sun closed. Aston branch has different hours.
More information
The own current contact timetable shows later Tuesday, Wednesday and Thursday sessions than several external directories. This entry is for Alvaston on Boulton Lane, not the Aston-on-Trent branch outside the city; that branch has another telephone and split weekday hours. A callback option is described for queued calls. Check the selected date, registration and actual clinical appointment rather than assuming all services run throughout building hours.
Address
Village Community Medical Centre, Browning Street, Derby DE23 8AL
Telephone | Fax
01332 414944; out-of-hours: 111
Opening hours
Current dated timetable: Mon/Tue/Thu/Fri 08:00–18:30; Wed 08:00–20:00; Sat/Sun closed.
More information
The NHS surgery’s own current dated contact page gives Browning Street and a later Wednesday close. It is distinct from Village Learning Centre, whose postcode and purpose differ. Contact the practice for registration, triage and the actual clinician or service needed; building opening is not a promise of an immediate appointment. The own page describes accessible entry and facilities and routes urgent closed-hours needs to 111, with 999 for emergencies.
Address
Florence Nightingale Community Hospital, London Road, Derby DE1 2QY
Telephone | Fax
0800 3283383
Opening hours
Own clinic Mon–Thu 09:00–19:00; Fri 09:00–17:00; Sat 09:00–13:00; bank holidays closed. STI walk-in Tue/Fri 09:00–12:00 or earlier capacity cutoff. U21 booked Space Clinic Tue 14:00–18:00/Sat 10:00–14:00.
More information
Use the provider’s own current clinic timetable, not the different older times in a general NHS directory. Routine and specialist services include contraception and STI care, with different booking and eligibility arrangements. The Tuesday/Friday walk-in-and-wait sessions can fill before noon; the under 21 Space Clinic has separate booked hours, including a Saturday session extending beyond ordinary clinic hours. Confirm the appropriate route rather than assuming a walk-in place or immediate treatment.
Address
Trevayler, 309 Burton Road, Derby DE23 6AG
Telephone | Fax
Safe Haven: 0330 0083722; wider Trevayler service: 01332 348080
Opening hours
Safe Haven daily 16:30–00:30,365 days; latest access around 23:45. The wider site’s 24h listing is not Safe Haven drop-in hours.
More information
The community service supports adults 18 and over experiencing mental-health distress. Its own page distinguishes self-referral to Safe Haven from hospital-referral step-down support and Crisis Team referral to the Crisis House. Use the dedicated Safe Haven number and evening timetable, not the generic 24-hour site heading. NHS guidance confirms this local route. It is not an emergency department or an assurance of admission; use emergency services where there is immediate danger.
Address
Royal Derby Hospital, Uttoxeter Road, Derby DE22 3NE. Level 1 dispensary near Children’s Hospital; Pride Pharmacy near main entrance.
Telephone | Fax
Main dispensary: 01332 785562; Pride Pharmacy: 01332 788921
Opening hours
Main dispensary Mon–Fri 09:00–19:00; Sat/Sun/bank holidays 09:00–17:00. Pride Pharmacy Mon–Fri 08:00–19:00; Sat 08:00–14:00.
More information
The hospital’s own current pharmacy page gives two different Derby dispensary contacts and timetables. The main dispensary’s Sunday and bank-holiday opening is retained separately from Pride Pharmacy’s published weekday/Saturday window. These are hospital dispensaries with their own prescription and patient scope, not a claim that they act as an unrestricted community emergency pharmacy. Call about the actual prescription route and use the local pharmacy finder or 111 for urgent community access.
Address
Telephone support for Derby and Derbyshire; any face-to-face referral is arranged separately
Telephone | Fax
111,select mental health option2; BSL via NHS111SignVideo
Opening hours
24 hours daily,7 days a week.
More information
The current NHS service is for Derbyshire people of all ages experiencing distress, anxiety or difficulty coping. The own page says the old 08000280077number was switched off from 1 July 2026; it is not reused as the primary route. Call 111 and select mental health option 2. Any invitation to a face-to-face crisis service is separate from the phone call and depends on circumstances; this listing does not make a treatment or admission decision.
Address
Telephone/online NHS urgent-care navigation for England; not a physical Derby clinic
Telephone | Fax
111; emergencies:999
Opening hours
Telephone service 24 hours daily; online guidance has separate age and service conditions.
More information
NHS 111helps identify an appropriate urgent-care route when the need is not a life-threatening emergency, including out-of-hours GP, urgent dental, pharmacy and mental-health support. The own guidance says 111onlineis for age 5 and over and to call for a younger child. Online emergency-medicine requests do not themselves issue a prescription. No symptom assessment, callback, personal information or clinical decision was tested in this directory review.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search by the actual Derby postcode for community pharmacies and their published opening, including Sunday, evening or bank-holiday options. For an urgent medicine problem when usual services are closed, follow the NHS 111route rather than assuming a historic rota or a hospital dispensary will serve every community prescription. Call the selected pharmacy before travelling to confirm current opening, pharmacist availability and prescription scope. This directory search is not a dispensing or stock guarantee.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the NHS directory to locate Derby-area dental practices and check their reported services and contact details. A listing does not mean the practice is currently accepting new NHS patients or can offer an urgent appointment. Confirm the actual NHS or private basis, costs, opening and access directly with the practice. For urgent problems outside ordinary arrangements, follow the official NHS 111guidance rather than submitting a routine enquiry and assuming immediate care.
Housing
Address
Council House, Corporation Street, Derby DE1 2FS
Telephone | Fax
01332 888777; YMCA also signposts out-of-hours Careline:01332 956606
Opening hours
Council page visits Mon/Tue/Thu 09:00–17:00, Wed/Fri 10:00–17:00; Derby Homes specifies limited homelessness counter 09:00–13:00/10:00–13:00. Call urgently outside these hours.
More information
Use the statutory Housing Options route if homeless or facing homelessness. The Council says its phone can be called at any time, while the operator describes limited adviser windows and a shorter face-to-face counter timetable. Both current own records are retained, so call before relying on afternoon reception. Assessment, eligibility and the type of help depend on circumstances; contacting the service is not a guarantee of an immediate property or bed.
Address
Limited face-to-face service: Council House, Corporation Street, Derby DE1 2FS. Registered office 839 London Road, Derby DE24 8UZ is a postal address.
Telephone | Fax
01332 888777; automated payments:0345 6001982
Opening hours
Emergency repairs 24h; digital helper 24h does not mean adviser 24h. Nonurgent repairs 08:00–17:00; rent 09:00–16:30; tenancy/ASB09:00–15:00; money advice 10:00–15:00. General counter Mon–Fri 09:00–13:00.
More information
Existing tenants should use the appropriate repairs, rent or tenancy route. The own contact page separates an always-available digital helper from human advisers and emergency repairs, and distinguishes postal offices from the limited Council House counter. Housing Options nonurgent calls are Mon/Tue/Thu 08:30–17:00 and Wed/Fri 10:00–17:00; Homefinder calls end 16:30. Do not use an ordinary online enquiry for an emergency or assume every repair is treated as urgent.
Address
Housing and Debt Advice, Phoenix Street, Derby DE1 2ER
Telephone | Fax
01332 287850
Opening hours
Own Derby contact: Mon–Fri 09:00–16:30; appointment arrangements confirmed by team.
More information
The independent charity and Derby Law Centre partnership provides specialist housing, homelessness, debt and possession-proceedings advice. Its current own service footer closes at 16:30, rather than the 17:00 in an older general NHS directory. The Ilkeston training centre is a different service and location. Ask about scope, eligibility, Legal Aid and appointment capacity; a request for help is not a promise of representation or a particular court or housing outcome.
Address
Marble Hall,80 Nightingale Road, Derby DE24 8BF
Telephone | Fax
0808 2787972
Opening hours
Phone and office Mon–Fri 10:00–16:00; no drop-in, pre-booked appointments only through Adviceline.
More information
The local Citizens Advice office can help identify the right advice route for housing, money and related practical problems. Its own national office record explicitly says there is no drop-in at Marble Hall, so call for a booked appointment rather than turning up. Published office hours are not a promise of adviser availability. Explain any deadlines promptly and ask about the actual scope of support; the service does not allocate Council housing or guarantee a legal result.
Address
YMCA Community Hub, Parcel Terrace, Derby DE1 1LY
Telephone | Fax
Padley/Community Hub:01332 774480; Supported Futures:01332 854646
Opening hours
Mon–Fri 09:00–15:00. Individual workshops, food and activity arrangements may differ.
More information
The current Community Hub offers practical support for people affected by poverty, homelessness and isolation, including help navigating advice and registration. Its own current address is Parcel Terrace rather than a historic day-centre venue. It is not the residential Campus on London Road. The pantry, café and individual activities have their own arrangements; do not assume every item is free or that attending the hub guarantees accommodation.
Address
The Campus,770 London Road, Wilmorton, Derby DE24 8UT; referral assessment arranged separately
Telephone | Fax
YMCA:01332 579550; Council referral:01332 888777 option4; out-of-hours Careline:01332 956606
Opening hours
Residential service described as 24/7,365 days. This is not unrestricted public reception or immediate bed availability; referral/assessment required.
More information
The housing service supports adults with accommodation and housing-related support needs through different pathways, including age-specific provision. The own page says a Derby City Council referral is required, followed by assessment; the 24-hour operation is not an automatic walk-in admission promise. People needing help registering as homeless are directed to Padley’s Community Hub. Contact the actual referral route and ask about eligibility and capacity rather than assuming a room is available.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Read the housing provider’s actual guide to finding a home and follow the relevant Derby Homefinder or other housing route from the current page. Application, priority, allocation and waiting time depend on the scheme and individual assessment, not simply on opening an account. A listing is not a guarantee of an offer or a short wait. Confirm the correct service and submit information only through the responsible official route; no application was made here.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the current official England tenant guide rather than an old assured-shorthold checklist. It explains the relevant tenancy framework and links to detailed rules about rent, deposits, pets and ending a tenancy. The applicable arrangement depends on the actual agreement, dates and type of accommodation. Keep your evidence and seek qualified advice promptly about notices or disputes. This information is not an individual legal decision and must not be applied across all UK nations.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check the official rules and approved deposit-protection arrangements for the applicable tenancy and jurisdiction. A landlord or agent’s statement does not by itself prove a deposit is protected correctly. Keep the agreement, payment evidence and scheme information and use the actual scheme or qualified advice if there is a dispute. Rules and remedies depend on the circumstances; this guide does not adjudicate a case or guarantee repayment.
Address
Telephone housing advice in England; not a Derby accommodation provider or walk-in office
Telephone | Fax
0808 8004444
Opening hours
Mon–Fri 08:00–17:00; weekends and bank holidays closed.
More information
Shelter’s emergency helpline advises people facing homelessness, unsafe housing or risk of losing a home. The own page explicitly says it does not provide accommodation. Current demand may mean waiting or difficulty getting through; it is not a 24-hour emergency-bed line. Use Derby’s statutory urgent Housing Options route when necessary and explain any deadline to the adviser. The listing does not make an eligibility, tenancy or court decision.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read when a complaint about a participating social landlord can be brought to the Ombudsman, usually after using the landlord’s own process. The current site notice reports an IT security incident affecting case-management systems and several online channels; older standing instructions are not proof that a form or portal is currently usable. Check the latest alternative contact route before sending documents. It is not an emergency repair team or a guaranteed complaint outcome.
Address
Telephone/online energy-bill advice; no Derby walk-in office implied
Telephone | Fax
0800 3047159
Opening hours
Phone Mon–Thu 10:00–16:00, Fri 10:00–12:30. Webchat Mon/Wed/Fri 13:00–16:00.
More information
The fuel-poverty charity offers energy-bill and benefits advice, including help understanding supplier problems, efficiency and possible support. The own page gives shorter Friday phone hours and a separate webchat window. Ask which help fits your actual situation; advice is not a promise of a grant, free energy or a benefit award. Urgent supply interruptions may need the supplier’s own emergency route rather than an ordinary advice enquiry.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The charity offers an online debt-advice route that can be started, paused and resumed, alongside information about possible debt solutions. It can be useful when rent, bills and other debts interact, but an online guide is not a housing allocation or protection from every enforcement step. Check the actual recommendations, jurisdiction, eligibility and any consequences before agreeing to a solution. No financial information, assessment or debt arrangement was submitted in this review.
Address
Telephone/remote legal-advice access for England and Wales; not a local walk-in law office
Telephone | Fax
0345 3454345;Relay UK:18001 0345 3454345
Opening hours
Mon–Fri 09:00–20:00; Sat 09:00–12:30. Call charges may apply; callback and interpreting routes described.
More information
The official service can provide help for eligible legal-aid problems, including homelessness, eviction risk and debt where the home is at risk. Scope and financial evidence are checked before a legal adviser decides what help is available. The guide describes callbacks and interpreting support, not an automatic free representation guarantee. Check eligibility and urgent deadlines with the actual service; no legal-aid assessment, financial evidence, personal case or callback request was submitted.
Public transport
Address
Derby station, Railway Terrace, Derby DE1 2RU
Telephone | Fax
EMR operator contact/lost property:03457 125678—not a dedicated local ticket-desk number
Opening hours
Ticket office Mon–Sat 04:55–22:45; Sun 06:20–23:00. Staff assistance listed 24 hours daily; ticket-office and waiting-room access are separate.
More information
Derby station is managed by East Midlands Railway. The official station record gives step-free access, assistance arrangements and the actual ticket-office timetable; check lifts, engineering work and live departures before a journey. Staffing availability does not guarantee that every individual journey or replacement vehicle is accessible. The operator number is identified as a wider contact, not invented as a direct ticket-desk line. The own EMR page was separately read through official web retrieval because its local fetch is 403.
Address
Derby Bus Station shop, Morledge, Derby DE1 2AY. Postal head office: Mansfield Road, Heanor, Derbyshire DE75 7BG
Telephone | Fax
01773 712265—central customer services/lost property,not a dedicated Derby shop number
Opening hours
Derby shop Mon–Sat 08:00–18:00. Phone Mon–Fri 08:00–19:00, Sat 08:00–16:00; Sun/bank-holiday Mondays closed. Social/email Mon–Fri 07:00–19:00, Sat 08:00–16:00, Sun 09:00–13:00.
More information
The current own contact page separates the Derby shop, central phone service and social-media windows. Do not copy older coronavirus hours or third-party listings that treat Sunday social support as telephone opening. The shop provides tickets and travel information; actual routes, fares, ticket restrictions and service disruption still depend on the journey. Contact the actual bus operator for lost property or a complaint and retain relevant ticket and travel details.
Address
Derby Bus Station, Morledge, Derby DE1 2AY; information office on central concourse
Telephone | Fax
Bus station information:01332 711553 / 01332 711554;traffic management:01332 640815
Opening hours
Council information office Mon–Fri 08:30–17:30; Sat 08:30–13:00. This is not the separate trentbarton shop or all bus-departure hours.
More information
The Council page gives the central information-office timetable and bus-station contacts, distinct from trentbarton’s own shop. It also retains an obsolete January 2021 National Express suspension statement: that is not treated as current, because the current coach operator guide and City visitor site describe Derby services. Check the actual operator and ticket for bay, departure and pick-up point rather than relying on an old general notice.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the city’s current older-person concessionary travel rules and application route, including age, residence, evidence and the actual permitted travel times. A Derby address or the term Gold Card does not alone establish eligibility or make every bus, train or premium service free. Check any restrictions and local enhancements against the relevant route before travel. No application, identity evidence or card replacement was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Plan rail travel from Derby using the official Great Britain information service, then check the actual operator, fare conditions and current disruptions. A journey result is not a reservation or a promise that a connection will be held. Compare the selected date and accessible arrangements rather than relying on a historic itinerary. Tickets, railcards and assistance can have different conditions; no journey, seat, payment or passenger account was booked here.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the city’s current guidance for a disabled-person concessionary bus pass, checking the relevant disability categories, residence evidence, assessment and travel conditions. The bus pass is not a Blue Badge and one does not automatically prove eligibility for the other. Benefits decisions and diagnoses may be relevant evidence but do not replace the actual scheme’s assessment. Do not transfer different UK-nation concession rules to Derby without checking.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read how to arrange assistance for a rail journey and identify the relevant train operator, station and meeting point. A step-free station description does not guarantee the whole journey or replacement transport is suitable for every passenger. Check the actual notice requirements, facilities and contingency options before travelling. This is the official digital guidance, not a separate Derby reception; no assistance request, medical information or booking was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare the official railcard types, eligibility, price and journey restrictions before buying. These are usually paid products and can have minimum fares, time restrictions, companion requirements and evidence conditions. A headline discount does not apply to every train or every ticket. Work out the likely saving for your real journeys and use the actual current terms; no railcard, account, identity check or payment was created during this review.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the Council’s cycling resources to find route information, support and relevant local initiatives. Check current surface conditions, roadworks, access and your own journey before riding, especially where a route joins traffic. A map does not guarantee that every section is suitable for every rider or mobility device. The actual training, hire or project operator sets its own dates, eligibility and charges; no course, bicycle or paid service was booked.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official route for a Blue Badge application or renewal and the evidence the responsible authority may request. Eligibility, parking concessions, fees and renewal conditions are determined by the actual scheme, not simply by living in Derby or holding a concessionary bus pass. A badge does not permit parking anywhere. No medical document, identity information, application or payment was entered through this directory review.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check the current strategic-road alerts for motorways and major roads around Derby before travelling. Read the actual location, direction, date and duration rather than applying a general alert to every route. Local Council streets and temporary restrictions may require separate sources. This is the current travel-alert detail route, not a historic Traffic England address that redirects to an unrelated homepage; live conditions can change after viewing.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the operator’s current Derby destination guide and check the actual ticket or selected service for the precise arrival and departure point. A destination page is not a staffed information desk or a guarantee that a particular route runs on every date. The Council’s retained 2021suspension statement is obsolete and is not used to cancel the current own service information. Fares, luggage, accessibility and amendments follow the actual ticket conditions.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The regulator explains train and station operators’ complaint-handling responsibilities and points to the appropriate redress arrangements, including the Rail Ombudsman where relevant. Complain to the responsible provider through its actual process and preserve travel evidence. Reading this guide does not lodge a complaint, guarantee compensation or mean the regulator will decide an individual passenger dispute. Deadlines and scheme eligibility depend on the actual case.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check live rail departures, arrivals, calling points and current disruption close to travel time. Live information can change and does not replace station announcements or instructions from the actual operator. It is not a seat booking, and a displayed connection is not a promise that a delayed train will wait. Check the platform and route again at the station and arrange any required assistance through the appropriate channel.
Business | Enterprise
Address
Telephone/remote regional service covering Derby; postal contact c/o East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield S41 8ND
Telephone | Fax
0333 0069178
Opening hours
Not available
More information
The current regional Growth Hub supports start-ups and businesses across Derby, Derbyshire, Nottingham and Nottinghamshire. The old D2N2 address now leads to the EMCCA-branded official site; the current domain is selected rather than treated as a wrong homepage. Advisers help identify suitable information and programmes, but eligibility, delivery and grant availability vary. The published postal address is outside Derby and is not an unbooked city walk-in counter.
Address
Room GF-1, Enterprise Centre, Bridge Street, Derby DE1 3LD
Telephone | Fax
0333 3200333
Opening hours
Own offices Mon–Fri 09:00–17:00; confirm a Derby visit or service appointment.
More information
The regional Chamber offers business networks, training, international-trade and support services. Its own current contact page identifies a Derby office in the Enterprise Centre and a different main address in Chesterfield, so do not confuse the headquarters with the local office. Membership and some activities are paid; funded programmes have separate criteria. Ask which adviser or event is relevant before visiting and do not treat membership as a grant, certification or business approval.
Address
Marketing Derby, The Cavendish Building,1 Agard Street, Derby DE1 1DZ
Telephone | Fax
01332 201860
Opening hours
Not available
More information
The investment-promotion service helps businesses explore Derby locations, commercial property and investment opportunities. Its current own contact page gives the Cavendish Building on Agard Street, not an older office address or a generic homepage returned by a guessed contact path. Ask about the actual support scope, property availability and any conditions; inward-investment advice is not a grant offer, planning permission or guarantee that a site is available.
Address
Telephone/remote business guidance for England; no local walk-in office implied
Telephone | Fax
0800 9981098;WhatsApp messaging only:03330 047951
Opening hours
Mon–Fri 09:00–18:00, except bank holidays.
More information
The government guide identifies the England Business Support Service and separates its contacts from Scotland, Wales and Northern Ireland. It can help navigate support for starting, running and growing a business and directs people to local Growth Hubs. The WhatsApp number is for messaging, not a telephone alternative. Advice does not confer funding, a licence or permission to work, and the actual programme’s conditions must be checked.
Address
Telephone employment advice; no Derby walk-in counter associated with this listing
Telephone | Fax
0300 1231100;Relay UK:18001 0300 1231100
Opening hours
Mon–Fri 08:00–18:00.
More information
The independent public service explains employment law and options for workplace problems for both workers and employers. Advisers cannot take sides, represent you, give a legal opinion or decide which option you should choose. Advice is free but call charges can depend on your provider. Check any actual deadline and use the correct process; reading the guide or calling the helpline does not itself start early conciliation or submit a tribunal claim.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official explanation of sole-trader status and the relevant registration, record-keeping and tax responsibilities before trading. The suitable business structure depends on the actual activity and circumstances. Becoming self-employed is separate from immigration permission to work or operate a business. Follow the current registration thresholds and deadlines in the actual guide rather than an old checklist; no tax registration or personal information was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official step-by-step route to understand directors, shareholdings, registration and ongoing company responsibilities. Compare the actual costs, identity-verification requirements and reporting duties with other structures before deciding. Incorporation is not a sector licence, immigration permission or evidence that a business will succeed. No company, filing or account was created and no identity or payment details were entered during this review.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search the official licence directory by the actual business activity and location, then follow the responsible regulator or Derby Council route. Not every approval or permission may appear in one result, so check specialist requirements separately. A listing is not a licence, an approval of premises or proof of compliance. Conditions, inspections, fees and renewal requirements depend on the actual regulated activity; no application or payment was tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current government guidance explains the registration and food-safety responsibilities for premises-based, home, mobile and online food businesses. Establish which requirements apply to your actual activity and speak to Derby’s responsible service before trading. Registration, inspection, hygiene rating and any other permissions are different processes. The guide does not guarantee approval, a particular rating or that all proposed premises and working methods comply.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the regulator’s practical introduction to responsibilities, risks, training and workplace safety. The correct duties and enforcing body depend on the activity, workforce and premises; general guidance is not an inspection or a certificate that a particular workplace is safe. Identify the actual hazards and specialist requirements for higher-risk work. No inspection, report, training purchase or legal determination was performed through this directory.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check whether an organisation or sole trader must pay the data-protection fee or falls within an exemption, using the actual current criteria and processing activities. Payment is not a substitute for wider data-protection duties or a guarantee of lawful handling of personal information. The regulator provides further guidance for organisations. No fee assessment containing personal data, registration, payment or compliance certification was completed here.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Understand the differences between copyright, trade marks, designs and patents before choosing an appropriate route. Some protection may arise automatically while other rights require an application and can involve fees. A business name, company registration or course certificate does not by itself create every intellectual-property right. Check existing rights and consider specialist advice for your actual work; no registration, application or legal clearance was tested.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the official portal to research contract opportunities and previous awards, reading each notice’s eligibility, specification, deadline and submission instructions. Higher-value and devolved-nation procurement can use different services that the gateway identifies separately. An opportunity listing is not an invitation to begin trading automatically or a promise of a contract. No bid, supplier account, commercial information or procurement submission was made.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Explore how an organisation can trade for a social or environmental purpose and how that differs from a specific legal structure or charity registration. The national membership organisation links to explanations, examples and support. General information can be read online, while membership and other services may cost money. Inclusion in this guide is not certification, eligibility for funding or endorsement of a particular proposed organisation.
Immigration | Public authorities
Address
Council House, Corporation Street, Derby DE1 2FS
Telephone | Fax
01332 640000;Deaf text:07774 333412;public emergency social Careline:01332 956606
Opening hours
Council House/self-service booths Mon–Fri 09:00–17:00; Customer Service Centre 09:00–13:00. General phone 09:00–17:00; some teams shorter. Careline 17:00–09:00 weekdays,24hweekends/bank holidays.
More information
The Council’s current page distinguishes the building, self-service booths, staffed customer centre and telephone channels. Benefits and Council Tax advice at the Council House is by appointment, while social housing and homelessness use Derby Homes rather than this general number. Separate teams have shorter phone windows, including registrars 09:00–13:00 and Council Tax 09:00–12:00. A digital helper outside staffed hours is not a human adviser.
Address
Derby Register Office, Riverside Chambers, Full Street, Derby DE1 3AF
Telephone | Fax
01332 640000—Council registrar route
Opening hours
Registrar phone Mon–Fri 09:00–13:00. Own office record Mon–Thu 09:00–16:30, Fri 09:00–16:00; Sat ceremonies by appointment only; Sun closed. Birth registration by appointment.
More information
The current own birth-registration page directs appointments to Riverside Chambers, not the old Royal Oak House. It says births must be registered within 42 days and explains who should attend. New identity-document requirements apply from 9 November 2026; check the current accepted-original-document list before the actual appointment rather than applying the future rule as if already in force today. General office or ceremony hours do not mean an unbooked registration can be completed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official explanation of the digital record of immigration identity, status and conditions and how to access it through the appropriate UKVI route. Keep your current identity and travel details accurate and use the actual error-reporting or support process when needed. Creating an account or viewing a record does not itself grant permission to stay, work or study. No identity document, account, personal case information or immigration application was entered.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official guide to establish whether you already have a National Insurance number and whether you need and can apply for one. Read the current residence, work-related and evidence conditions rather than paying an unofficial intermediary for access to free government information. A National Insurance number is not proof of immigration permission or a general residence-registration certificate. No application or personal information was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official service explains how to show the relevant immigration rights to an employer, landlord or another authorised checker. Select the correct purpose and understand which personal details the checker will see. A share code does not change your underlying permission or create new rights. Use the current nested eVisa route rather than an old guessed top-level address; no sign-in, identity check, share-code generation or personal status lookup was performed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the current eligibility and application guidance if the scheme may be relevant to you or a family member. The main historic deadline has passed, but different family and late-application routes have specific conditions. Do not assume every person arriving in the UK can use this scheme. Establish the actual category and obtain regulated advice when uncertain; this directory does not decide eligibility, excuse a deadline or guarantee an outcome.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official routing guide to identify the appropriate UKVI team or contact service for the actual type and location of enquiry. Staff can explain process but cannot act as your personal immigration adviser, predict success or guarantee a decision date. Charges and contact arrangements can differ between routes, so read the selected channel’s current conditions. No question, payment, identity information or personal case was submitted on your behalf.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the official adviser finder to check Immigration Advice Authority registration or the appropriate professional route. Verify the actual adviser, authorised level, scope, current status and any charges before handing over documents or money. An organisation calling itself a charity or consultant is not by itself proof that all immigration work is authorised. Advisers can assist within their remit but do not decide applications or guarantee permission.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the city’s actual Council Tax pages for moving-home information, billing, discounts and support routes. Liability and reductions depend on the household, property and evidence; low income or student status should not be assumed to remove every bill automatically. The Council’s own contact page gives a 09:00–12:00weekday telephone window and appointment-only in-person advice, separate from general building hours. No payment, balance or address change was entered.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the government service to check registration and the process after moving or changing your name. Eligibility depends on nationality, age, election type and the rules applying in the relevant UK nation; do not assume every UK resident can vote in every election. Read the England-relevant guidance and contact Derby’s electoral-registration team when needed. Electoral registration is not proof of immigration permission and does not replace an immigration application.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official account route lets people view and manage relevant personal tax information and selected records. Some tasks, including business taxes or Self Assessment, use separate services or further steps. Use the secure official sign-in and check the actual identity requirements; do not give an intermediary your password or security codes. No tax return, financial information, benefit change, identity verification or payment was entered during this review.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the current Great Britain route relevant to Derby, with a separate route for Northern Ireland. Check the actual licence and identity requirements and remember that changing a licence address does not update every vehicle or government record. This service does not assess whether an existing foreign licence permits you to drive in Britain. No licence details, identity information, payment or address-change application was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read how the government’s sign-in system works and follow the instructions for the actual service you want to use. One Login does not yet replace every government account, so do not assume one successful sign-in opens all personal records or proves entitlement to a service. Keep passwords and security codes private and use official identity-check routes. No account, verification, credentials or personal government service was opened.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official route for demonstrating the relevant right to a prospective landlord in England, including share-code and document options where applicable. Derby is in England, but this landlord-checking requirement must not be applied automatically to Scotland, Wales or Northern Ireland. The guide does not grant immigration permission, approve a tenancy or guarantee that a landlord will offer housing. Check the evidence route for your actual status.
More services | Integration
Address
Village Learning Centre, Browning Street, DE23 8DN; Derby Multicultural Centre, Dairy House Road, DE23 8HN; Allen Park Centre, Allen Street, Allenton, DE24 9DE—all Derby
Telephone | Fax
ESOL/general:01332 956565;Village:01332 956340;DMC:01332 956360;Allen Park:01332 956350
Opening hours
Assessment enquiries in person 09:00–16:00. Centres/general phone Mon–Fri 09:00–16:30; Village also Mon–Wed 17:00–21:00term time. Course sessions separately.
More information
The Council offers ESOL from beginner to Level 2 in morning, afternoon and evening groups. Book an assessment to establish the appropriate level and actual course, centre, funding and fee conditions; do not copy lockdown-era statements that all classes are online or old earnings thresholds from the Ukraine information page. Each centre has its own direct number. Village and Allen Park also publish different SatNav postcodes, DE23 8DFandDE24 9ADrespectively; confirm the actual class venue.
Address
St James Centre, Malcolm Street, Derby: DCG publishesDE23 8LU; host contact page printsDE22 8LU—confirm before travel
Telephone | Fax
DCG general:0800 0280289 / 01332 387400;Student Services:01332 387473;venue reception:01332 604080
Opening hours
Not available
More information
The current DCG page describes ESOL from pre-entry to Level 2, with six hours weekly in two three-hour classes and opportunities for a recognised qualification. Actual morning, afternoon or evening groups and fees/funding depend on assessment and the course. St James is the listed community teaching base, not the Roundhouse for every learner. The college and venue pages disagree on the postcode, and no general reception timetable is published; confirm both the arrival details and session.
Address
Bosnia and Herzegovina Centre,99 Curzon Street, Derby DE1 1LN
Telephone | Fax
01332 294436
Opening hours
Centre Mon–Fri 09:00–17:00. Published beginner English Tue 13:00; improvers Thu 14:00. Monday class PAUSED by 3 September 2026notice; call to confirm remaining sessions.
More information
The community charity’s earlier class announcement lists free English, but its newer own notice suspends the Monday class until further notice. Do not advertise Monday 10:30as currently running. The centre also works with Derby Refugee Forum: advice drop-in doors open Tue/Thu 08:30 and appointments are allocated from 09:00, without a guaranteed time. Its own page describes regulated Level 1immigration advice; check the adviser’s current remit rather than treating all volunteer support as immigration representation.
Address
Telephone/remote coordination for refugee and asylum-seeker activities at different venues; no fixed public walk-in address published on current own contact page
Telephone | Fax
01332 916150
Opening hours
Telephone Mon–Fri 09:00–17:00; actual class and activity times are separate and must be confirmed.
More information
The local charity offers free English classes and social activities for refugees and asylum seekers in Derby. Its current own contact page gives a staffed phone window and referral routes, including support that can visit people at their accommodation. The activities page’s embedded calendar is not available as a readable local session list, so no old Trinity timetable or guessed class time is carried forward. Call to establish the actual venue, session and access conditions; hosting referrals do not guarantee accommodation.
Address
St Anne’s Church Hall, Whitecross Street, Derby DE1 3NE
Telephone | Fax
Provider’s current Learning English listing:Julie James07790 900017 / Steve Cooke07881 615750
Opening hours
Own centre opening Thu/Sat 09:30–12:30; provider’s Learning English listing gives English Thu/Sat 11:00–12:00. Confirm the selected session.
More information
The grassroots charity supports refugees and asylum seekers through English practice, friendship and community activities. The own website confirms Thursday and Saturday centre hours and the Whitecross Street venue. The provider’s current regional Learning English record supplies named contacts and class times; these are distinguished from the wider centre opening. Volunteer-led learning is not automatically an accredited ESOL qualification. Do not rely on broad legal claims or old funding figures elsewhere on the charity homepage for immigration advice.
Address
Hope Centre, Curzon Street, Derby DE1 1LL
Telephone | Fax
01332 341189
Opening hours
English conversation Tue 13:30–14:30. Office Tue–Fri 09:00–16:00. Own foodbank/Hope Store timetable Fri 10:30–14:00; separate referral conditions.
More information
The centre’s own current services page invites people to practise English in the Tuesday conversation group. This is informal practice, not an accredited language examination. Its office hours differ from the group and food-support timetable. The same page says clothing provision has moved to another organisation and is no longer the centre’s own clothing offer; ask about current needs, referral and the relevant support rather than assuming every donated item or service is freely available on arrival.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the local voluntary-sector alliance information to identify organisations working with refugees, asylum seekers and other new arrivals in Derby. An alliance is not a single statutory casework office and reading its page does not register you for benefits, housing or immigration permission. Follow the actual member service and confirm its current scope, contacts, referral conditions and available support rather than treating a partnership listing as an immediate appointment.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find the current dated conversation, coffee-morning and warm-welcome sessions across local libraries. The own page describes Normanton Conversation Café as free and open to all, with opportunities to chat and connect; it is not an accredited ESOL course or language-test certificate. Use the actual dated branch listing rather than assuming the activity runs throughout library opening. Check holiday notices and the correct branch before travel.
Address
Telephone/remote asylum-support services; local face-to-face or outreach support by arrangement
Telephone | Fax
0808 8010503
Opening hours
Free asylum helpline 24 hours daily,365 days.
More information
The asylum-support service provides guidance about practical support, accommodation issues and relevant processes within its remit, with multilingual and sign-language information. Its current own page confirms the 24-hour free helpline. It does not decide an asylum claim or guarantee housing, money or a successful application. Local outreach and personal casework can have eligibility and referral conditions; no support form, personal record or call was submitted in this review.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the charity’s current refugee and asylum-seeker support information to find practical help, casework and the appropriate local route. Support depends on the actual service area, scope and capacity. The own page explicitly says the Red Cross cannot refer someone to the UK Resettlement Scheme or assess eligibility for it. This is an information and signposting route, not an open-access Derby office or a promise of funding, housing or a particular case outcome.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the free practice resources for reading, writing, listening, speaking, grammar and vocabulary alongside an appropriate local course. The same site advertises paid teaching, exam and other products, so distinguish these from free self-study materials. Informal online exercises do not automatically provide an accredited qualification or evidence for an immigration-language requirement. Check any actual course, price, assessment and certificate before purchasing; no paid service was used.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Practise English with the public broadcaster’s structured material, pronunciation, grammar, vocabulary, news and work-English resources. Select an appropriate level and format and check the terms if an external app or linked service is involved. Independent practice can complement a Derby ESOL group, but it is not a local taught place, an accredited examination result or a guarantee of progress. No personal account, subscription or paid product was created.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The charity’s free legal-information toolkit explains asylum and immigration processes and links to chapters on evidence, legal support, destitution, eVisas and related issues. Use the current relevant chapter and distinguish legal information from individual advice by a regulated professional. Rules, deadlines and personal routes can change; the toolkit is not an application decision or a promise of permission. Do not use a historic downloaded chapter as proof of today’s law.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the current advice directory for immigration topics, such as family visas, EU Settlement Scheme issues and proving status, and follow the actual guidance for the relevant circumstances. Online information does not establish that a particular local volunteer is authorised to conduct every kind of immigration work. Check current regulated advice where needed, especially for deadlines or a refusal. No application, identity document, payment or personal legal assessment was submitted.