City: GB / Newcastle upon Tyne
Useful contacts for jobs, language courses, public authorities, residence, housing, family, health, transport, businesses, universities and social services in Newcastle upon Tyne.
Jobs | Training | Careers
Address
Level 2, City Library, 33 New Bridge Street West, Newcastle upon Tyne NE1 8AX
Telephone | Fax
0191 277 4125
Opening hours
Mon–Fri 10:00–17:00; one-to-one advice by arranged appointment.
More information
Newcastle’s public employment partnership helps residents over sixteen with finding work, changing career, applications, interviews and identifying training. Advisers work at the City Library, community venues and remotely. Ask which partner and programme suit your circumstances; course funding, a particular vacancy or an immediate adviser appointment are not guaranteed. The council’s current location page confirms the opening window; this is not the library’s Saturday or evening timetable.
Address
Carnegie Building, Atkinson Road, Newcastle upon Tyne NE4 8XS; appointment only. Old contact-page body still names 81 Adelaide Terrace NE4 8BB: confirm venue.
Telephone | Fax
0191 273 5761
Opening hours
Current homepage says appointment only. Older about page advertises Wed 13:00 and Thu 10:00 drop-ins, conflicting with the current notice; confirm before attending.
More information
The local charity delivers free, voluntary Connect to Work with Groundwork, with particular experience supporting refugees and diverse communities. Its published criteria include age eighteen or over, access to public funds and barriers to finding or keeping work. Support covers CVs, interviews, employer matching and continued help after starting a job. The current Carnegie Building notice takes precedence over assuming the old Adelaide Terrace address is still the meeting point. Programme assessment and capacity remain individual.
Address
Floor 4, Collingwood House, 3 Collingwood Street, Newcastle upon Tyne NE1 1JW
Telephone | Fax
Local referrals 0191 691 7900; central eligibility enquiry 020 7288 1770
Opening hours
Referral telephone Mon–Fri 09:00–17:00; clothing and coaching appointments arranged separately.
More information
The charity offers free interview clothing, preparation and career coaching to unemployed women and women on zero-hours contracts. Referral is through an organisation supporting the client; the published minimum age is sixteen. Its inclusive service covers transgender women and non-binary people who connect with the service and wardrobe. A confirmed interview is needed for interview preparation, while career coaching can help before one is secured. Do not use the older MEA House address or old regional telephone from third-party listings.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0191 277 4125
Opening hours
Not available
More information
This council service supports unemployed and underemployed Newcastle residents aged eighteen and over with personal employment planning, transferable skills, applications, interviews, training and career progression. Delivery is in community venues and through telephone or video, not one assumed public office. The own programme and Work and Thrive contact/location pages were checked: no separate recurring Newcastle Futures telephone timetable is published. Arrange the actual session and venue, and confirm funding or course eligibility individually.
Address
John Buddle Work Village, Buddle Road, Benwell, Newcastle upon Tyne NE4 8AW
Telephone | Fax
Header 0191 226 7979; contact page 0191 226 7300
Opening hours
Own contact page displays 08:30–17:00 without a complete readable weekly schedule; confirm adviser appointments and workshop times.
More information
The Newcastle charity offers personal development, CV support, one-to-one coaching and introductions to different careers. Help is intended to build a realistic pathway into work, not promise employment or a particular training place. The main programme and contact pages were checked, including the John Buddle Work Village location. Two own telephone numbers are published in different parts of the site and are retained rather than silently choosing one. Ask which adviser, session and access arrangements apply to you.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use this regional not-for-profit recruitment directory for council, education and other public-service roles, and check the individual employer and actual workplace. Newcastle vacancies sit alongside jobs elsewhere in the North East. Job categories, apprenticeship listings and application guidance are available, while account creation and alerts are optional later steps. An advertised vacancy is not an offer, a sponsorship promise or proof that an applicant meets the person specification. Check closing dates and eligibility in each advert.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The council’s adult-learning programme covers practical vocational subjects and progression towards further learning or work. Compare the actual course level, assessment, dates, fees and funding before enrolment. Main enquiries are 0191 277 3520; Westgate and the other teaching venues are separate locations with course-specific attendance times. A course listing is not a guaranteed free place, professional licence or job. Use the teaching-venue directory and individual course details rather than assuming all teaching happens at the administrative address.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Browse the city council’s own current job listings and follow the actual job description and recruitment guidance. Posts can have different departments, workplaces, hours, qualifications and safeguarding or other checks. Read the advert’s deadline and the employer’s application instructions rather than relying on a changing count of vacancies. This is the official employer directory, not a general commercial jobs portal. Finding a suitable listing does not establish eligibility, an interview or permission to work.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official service explains how to find paid apprenticeships combining work, training and a qualification in England. The current guide lists age sixteen or over and not already being in full-time or part-time education; previous qualifications do not automatically prevent an apprenticeship. Each employer and training provider has its own requirements. Scotland, Wales and Northern Ireland use different routes. Check the actual Newcastle-area workplace and training pattern before applying; an online listing is not an offered place.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search NHS employers and roles around Newcastle, including administrative and other non-clinical work. Vacancy-specific questions belong with the employer named in the advert. Technical website support is 0300 330 1013, Monday to Friday 08:00–18:00 excluding bank holidays, not an interview or hiring line. Read the actual qualifications, checks, shifts and any sponsorship statement. Searching the directory does not create an application or establish suitability for a regulated role.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
This official guide separates new claims, existing claims, appointment changes and locating the correct Jobcentre Plus office. The local office search and official correspondence identify the relevant address; there is no invented universal Newcastle counter or shared opening timetable here. Northern Ireland has separate arrangements. A contact listing does not establish benefit entitlement or an appointment. Check the route for the actual claim or enquiry, and use official channels without sharing account details with unrelated websites.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 072 0288
Opening hours
Mon–Fri 08:00–18:00; weekends and bank holidays closed.
More information
The current official careers help page directs adults aged eighteen or above living in England to the DWP Jobs and Careers Service. The published number is a telephone advice route, not a Newcastle reception. People under eighteen have different routes through their education provider, local authority or DWP depending on their circumstances. Prepare questions about skills, qualifications and next steps, then check any course’s own entry and funding conditions. Careers advice does not guarantee a funded course or employment.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0300 123 1100; Relay UK 18001 0300 123 1100
Opening hours
Mon–Fri 08:00–18:00.
More information
Acas gives confidential employment advice to workers and employers in Great Britain. Advice is free, although telephone charges depend on the provider. An interpreter can be requested on the helpline; Relay UK and BSL routes are also described. Advisers explain the law and options but do not take sides, give a legal opinion, decide a case or represent the caller. The helpline does not handle P45 or P60 enquiries. Check relevant time limits separately rather than treating general guidance as a personal determination.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The Open University’s public catalogue provides free self-paced short courses across business, digital skills, languages and other subjects, with stated levels and approximate study lengths. Choose a course matching your current skills; a short-course completion or badge is not automatically a degree, professional accreditation or employment qualification. The own current indexed catalogue was read separately after the local request met a Cloudflare challenge. This remains a yellow access uncertainty, not a successful local content response.
Universities | Colleges
Address
King’s Gate, Newcastle University, Newcastle upon Tyne NE1 7RU
Telephone | Fax
Switchboard 0191 208 6000; Student Services 0191 208 3333
Opening hours
King’s Gate Level 1 helpdesk Mon/Tue/Thu/Fri 09:30–16:30, Wed 10:00–16:30. Student Services telephone Mon/Tue/Thu/Fri 09:30–12:30 and 13:30–16:30, Wed 10:00–12:30 and 13:30–16:30. These are not all teaching or admissions hours.
More information
Compare the actual undergraduate or postgraduate programme, entry requirements, fees and funding before applying. King’s Gate Student Services supports future and current students with general questions, accommodation, wellbeing and visa signposting, with specialist teams using their own appointment systems. The current helpdesk is on Level 1, not an old Level 2 reference from a handbook. University admission, tuition-fee status, student finance and immigration permission are separate decisions.
Address
City Campus: Sutherland Building, Northumberland Road, Newcastle upon Tyne NE1 8ST; Coach Lane Campus, Benton NE7 7XA
Telephone | Fax
Switchboard 0191 232 6002; admissions 0191 406 0901; Ask 4 Help 0191 227 4646; accommodation 0191 227 4209; Graduate Futures 0191 215 6300; campus emergency 0191 227 3200; fax 0191 227 3903
Opening hours
Ask 4 Help telephone is available 24/7 during term time; specialist advisers, admissions and campus desks have separate hours. Campus security is 24 hours, not an all-night admissions service.
More information
Northumbria offers a broad range of degree and postgraduate routes at its Newcastle campuses, with separate London and overseas sites that must not be confused with the local location. Use the actual course page for entry, delivery mode, start date and fees. The current contact page was reviewed in October 2026 and distinguishes admissions from Ask 4 Help, accommodation and security. The general facilities address says College Street while the main contact page says Northumberland Road for Sutherland Building; confirm the entrance for an appointment.
Address
Rye Hill Campus, Scotswood Road, Newcastle upon Tyne NE4 7SA; specialist courses use separate sites, including Aviation Academy at the airport NE13 8BZ
Telephone | Fax
General/HE enquiries 0191 200 4000; international team 0191 226 6323; education and teacher training 0191 200 4565
Opening hours
Not available
More information
The University Centre offers vocationally oriented degrees and postgraduate study across different subject areas. Check the actual awarding arrangements, level, course entry requirements and fees rather than treating every Newcastle College course as a degree. Current main, contact, campus and support pages were checked but publish no recurring general reception timetable; dated open events are not ordinary office hours. Support includes learning, careers and financial guidance, while advertised bursaries and prior-learning exemptions are assessed individually.
Address
Edinburgh Building, City Campus, Chester Road, Sunderland SR1 3SD; Student Enquiries desks at Gateway Building and Prospect Building, St Peter’s campus
Telephone | Fax
Switchboard 0191 515 2000; course helpline 0191 515 3000
Opening hours
Live chat 09:00–17:00 UK time; Student Enquiries desks Mon/Tue/Thu/Fri 08:30–17:00, Wed 10:00–17:00. Chat hours do not establish telephone or teaching hours.
More information
This is a regional alternative in Sunderland, not a Newcastle campus. Compare the actual course location: the university also has London and other provision. Its own current contact page separates course enquiries from the main switchboard, and support desks have their own opening window. Travel by Metro, rail or bus needs planning for the relevant campus. Check qualification recognition, fees, funding, English requirements and any placement conditions individually; university admission is not a guarantee of finance or immigration permission.
Address
Framwellgate Moor Campus, Durham DH1 5ES
Telephone | Fax
Switchboard 0191 375 4000; general enquiries 0191 375 4040; admissions 0191 375 4210; Advice Support Careers 0191 375 4400; international office 0191 375 4151
Opening hours
Enquiries Mon–Fri 09:00–16:30; course attendance and specialist appointments differ.
More information
This public college offers university-level routes alongside school-leaver, adult and apprenticeship provision, so check the actual qualification level and awarding arrangements. The campus is in Durham, outside Newcastle, and not within a city-centre walk. Ask admissions about the specific course, entry requirements, assessment of overseas qualifications and fees. Advice Support Careers and international enquiries have distinct published numbers. A course listing or an enquiry does not establish funding, a confirmed place or accommodation.
Address
Hartlepool HE campus: 1 Church Street, Hartlepool TS24 7DR; Church Square TS24 7EX. Own footer gives TS24 7DS for Church Street; confirm the required entrance. Outside Newcastle.
Telephone | Fax
Hartlepool reception 01429 422000; student support 01429 858410; course/admissions enquiries 01642 288888; separate Middlesbrough college reception 01642 288000
Opening hours
Own contact page lists Mon–Thu 08:30–17:00, Fri 08:30–16:30 for both campuses; teaching and events differ.
More information
The current Northern Art Group separates the Northern School of Art’s Hartlepool higher-education campus from the Northern College of Art’s Middlesbrough further-education campus. Compare the actual undergraduate or postgraduate creative course and portfolio requirements. This is an outside-city option requiring travel planning. Conflicting Church Street postcodes on the provider’s own contact page are retained explicitly, not silently resolved. Reception hours are not an open studio session or a guaranteed admissions appointment.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official university directory filters undergraduate, postgraduate, short-course and professional-apprenticeship options by subject and attendance. Teesside’s main campus is in Middlesbrough, outside Newcastle, while some courses are online or delivered elsewhere. Check the actual campus and mode instead of assuming a Newcastle venue. Read entry requirements, fees, duration and any professional-registration or placement conditions on the individual course page. A search result is not an admission or accreditation guarantee.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare distance-learning degrees, diplomas, certificates and standalone modules from the Open University. Online study does not mean every qualification is free or has no practical, placement or attendance requirements. Fees and funding depend on residence, the qualification and individual circumstances. The current own course directory was read through the web index after local Cloudflare access challenges; the local result remains yellow. This is not a Newcastle walk-in campus or the separate free OpenLearn short-course catalogue.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Compare universities, subjects, entry requirements and application routes using the UK admissions service. Check the actual application cycle, deadlines, course code and the university’s own conditions; different programmes and postgraduate routes can use different processes. UCAS also provides guidance for mature students, international applicants, refugees and asylum seekers. Information is public, but an application can involve a fee and personal details. A listing is not an offer, funding decision or visa assessment.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official comparison service publishes undergraduate course information and helps applicants interpret student experience and outcome data. Compare courses and institutions relevant to Newcastle and the wider region, then read the definitions and reporting periods behind the figures. Survey coverage and graduate results describe groups, not a guaranteed personal outcome or salary. Use the university’s own current page for detailed entry requirements, fees, placement rules and availability. This service supports comparison rather than accepting an application.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The British Council’s study guide helps international applicants compare subject, qualification level, location, study mode and course fees, with links to university and course information. Read the individual institution’s current entry and English requirements and confirm funding separately. A scholarship listing is not an award or a universal entitlement. The own current indexed guide was read separately after local access denial; it remains technically uncertain locally. General UK guidance does not replace an individual admissions or immigration decision.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Jisc’s graduate-careers resource links postgraduate course searches, universities and departments, funding information and explanations of Masters, doctoral and professional qualifications. Compare actual Newcastle-area providers and course formats, then verify details with the institution. The site contains provider advertising; guidance and a course listing are not an endorsement, a scholarship or proof of professional accreditation. Application routes, fees, entry qualifications and English requirements remain course-specific.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
This regional higher-education partnership provides a genuine institution directory with locations, official websites and contact routes. It is useful for comparing Newcastle with nearby Gateshead, Durham, Sunderland and more distant North East alternatives. Some entries are further-education colleges as well as higher-education providers: check the actual qualification and awarding institution. Prefer a provider’s current own contact page if a directory number or postcode differs, and plan travel to the real campus.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official England student-finance overview and the eligibility rules for the actual course start date. The current guide flags changes for courses beginning on or after 1 January 2027. Tuition Fee Loans, Maintenance Loans and extra support have different conditions; loans are repayable and are not scholarships. Nationality, residence, immigration category, previous study and course eligibility can matter. Scotland, Wales and Northern Ireland use different systems. Do not assume admission or living in Newcastle automatically gives entitlement.
Libraries
Address
33 New Bridge Street West, Newcastle upon Tyne NE1 8AX
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Mon/Tue/Wed/Fri 10:00–17:00, Thu 10:00–19:00, Sat 10:00–14:00; Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
The central public library offers books, computers, scanning, study space and help with council enquiries. Work and Thrive is on Level 2, BIPC on Level 3 and Citizens Advice on Level 4; their appointment or drop-in hours are separate. Practise English meets Wednesdays 13:00–14:30. The current branch page closes Saturday at 14:00, so an older 16:00 listing is not used. Computers stop fifteen minutes before closing.
Address
Regent Farm Road, Gosforth, Newcastle upon Tyne NE3 3HD
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Tue 10:00–18:00, Wed/Sat 10:00–14:00, Fri 10:00–17:00; Mon/Thu/Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
This council library shares a building with Newcastle City Learning but is not the learning centre reception. It offers public computers, printing, books, toy and board-game reservations and BorrowBox help. Regent Centre interchange is nearby. Storytime is Tuesday 11:00–11:30 and Friday 10:30–11:00 during term; the Lego club is Tuesday 15:30–16:30. Confirm a particular activity separately from ordinary library opening.
Address
83–85 Shields Road, Byker, Newcastle upon Tyne NE6 1DL
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Mon 10:00–18:00, Wed/Sat 10:00–14:00, Fri 10:00–17:00; Tue/Thu/Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
This public library and community hub offers books, public computers, printing, meeting rooms and council signposting near Byker Metro. The own current page gives Newcastle Homes drop-ins Monday 10:00–14:00 and Wednesday 10:00–13:45, and Private Rented Service Friday 10:00–13:00. These are not all-day housing appointments. Under-fives storytime is Friday 11:00–11:30; the children’s Lego club is Saturday at 11:00.
Address
Fenham Hall Drive, Newcastle upon Tyne NE4 9XD
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Mon/Wed/Fri 10:00–17:00, Tue 10:00–15:00, Thu 12:00–17:00, Sat 10:00–14:00; Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
The council library has a study area, computers, scanning, printing and room hire. Public Health shares the building, but library opening is not a clinical timetable. Welfare Rights sessions are listed Monday 12:00–14:30, storytime Monday 10:30–11:00 during term and knitting Friday 13:00–15:00. Use the branch’s current dates for school-holiday crafts and family activities rather than assuming the same programme runs every week.
Address
23 Westgate Road, Newcastle upon Tyne NE1 1SE
Telephone | Fax
0191 232 0192
Opening hours
Mon/Wed/Thu 09:30–19:00, Tue 09:30–20:00, Fri 09:30–17:00, Sat 09:30–13:00. On the last Monday of each month opening is delayed to 10:30.
More information
This is an independent charitable subscription library, not a council branch. Entry and browsing are free, while borrowing privileges and some member benefits require paid membership. The collection includes books and recorded music, with talks, concerts and guided tours. Check event tickets separately: ordinary admission does not make every performance free. The current visit page publishes the last-Monday staff-meeting exception and its own telephone and address.
Address
The Kenton Centre, Hillsview Avenue, Newcastle upon Tyne NE3 3QJ
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Mon 10:00–17:00, Tue/Sat 10:00–14:00, Thu 10:00–18:00; Wed/Fri/Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
The library shares the Kenton Centre with a housing office and medical centre; these have their own access arrangements. Public computers, printing, toys and books are available, and the Home Delivery Service is managed here. Storytime is Thursday 10:30–11:00 in term, Lego Monday 15:30–16:30 and knit/crochet Thursday 11:00–14:00. A published Welfare Rights session is not an assurance that an adviser is always present.
Address
Newton Place, High Heaton, Newcastle upon Tyne NE7 7HD
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Tue 10:00–13:00 and 13:30–17:00; Thu 10:00–13:00 and 13:30–18:00; Sat 10:00–14:00; other days closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
This local public branch offers computers, scanners, printing, WiFi and books for adults and children. Its midday closure must be included when planning a visit. Canny Crafters meets Tuesday 11:00–12:00, storytime Thursday 10:30 and Lego Saturday 11:00. Game Changers for ages seven to eleven is Thursday 15:30 in term. Councillor surgeries use their own ward schedules rather than the whole library timetable.
Address
Cruddas Park Shopping Centre, Westmorland Road, Newcastle upon Tyne NE4 7QY
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Mon/Thu 10:00–16:30, Tue/Sat 10:00–14:00; Wed/Fri/Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
The branch offers reading, study space, public computers, printing and reservations for books, toys and games. The weekly Practise English reading group meets Thursday 13:00–14:00 and asks learners to register with the reading-group team. Under-fives storytime is Saturday 10:30–11:00. Welfare Rights sessions and term-time children’s activities have separate arrangements; a library visit does not guarantee an immediate specialist appointment.
Address
West Road, Newcastle upon Tyne NE15 7QQ
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Mon/Thu 10:00–13:00 and 13:30–17:00; Sat 10:00–14:00; Tue/Wed/Fri/Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
The council branch near Hadrian’s Wall has books, public computers and scanners, printing and help using BorrowBox. Both the lunch closure and limited opening days matter. The own page suggests Fenham, Kenton or Outer West for computer access when Denton Burn is closed. Under-fives storytime is Thursday 10:30 during term, Lego Monday 15:30 and Game Changers Saturday 11:00. Computers shut down fifteen minutes before closing.
Address
Galafield Family Hub, Newbiggin Lane, Newcastle upon Tyne NE5 1LZ
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Alternate Tuesdays 10:00–14:00. Remaining listed 2026 dates after 24 October: 27 October, 10 November and 24 November; confirm later dates. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
Use the current Galafield Family Hub location, not the older Trevelyan Court address in the catalogue. This small public library offers borrowing, WiFi, starting-school book bags and board-game ordering. It is not open every Tuesday: the current own page publishes a fortnightly schedule. The wider family hub has separate services and hours; library opening does not establish access to all of them. Confirm before travelling, especially beyond the displayed dates.
Address
High Street, Newburn, Newcastle upon Tyne NE15 8LN
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Wed 10:00–13:00 and 13:30–18:00; Fri 10:00–13:00 and 13:30–17:00; Sat 10:00–14:00; other days closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
This public library is on a slight hill with steps or ramp to the entrance, and stairs or a lift to the library level. It offers computers, printing, WiFi, toy loans and meeting-room hire. Friday term-time storytime is 10:30–11:00 and Saturday Lego 10:30–12:30. The school-age Game Changers session is Wednesday 15:30 in term. Check the actual lift and access needs before visiting; a general accessibility statement is not a guarantee for every individual journey.
Address
Temporary building in West Denton Leisure Centre car park, West Denton Way, Denton Park, Newcastle upon Tyne NE5 2QZ
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Mon/Tue/Thu 10:00–13:00 and 13:30–17:00; Sat 10:00–14:00; Wed/Fri/Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
The current library is in a temporary building behind the old library while a new library and leisure centre are built. It offers books, computers, printing and WiFi, with ramped ground-floor access. The housing drop-in is Thursday 13:30–15:30, not an older 13:00–15:00 PDF time. Storytime is Monday and Thursday 10:30–11:00, knitting Tuesday 13:30–15:00 and Lego Saturday 11:00–13:00. Service sessions are separate from general building access.
Address
Condercum Road, Newcastle upon Tyne NE4 9JH
Telephone | Fax
Library service 0191 278 7878, ask for libraries; shared service line, not an individual branch number
Opening hours
Mon 10:00–18:00, Wed/Sat 10:00–14:00, Fri 10:00–17:00; Tue/Thu/Sun closed. Service telephone Mon 08:00–18:00, Tue–Fri 08:30–16:00, Sat 10:00–14:00; these differ from branch hours.
More information
The council branch offers books, computers, printing, limited study space and the Newcastle Photo Archive. Its Practise English group is a Monday 13:00–14:00 drop-in for reading aloud and confidence. Children’s Lego is Monday 16:00–17:00, storytime Monday 14:00–14:30 and Code Club Friday afternoons in term with booking. The branch is a designated Safe Place; ask about the actual support required rather than assuming every council service is available throughout opening.
Address
St George’s Terrace, Jesmond, Newcastle upon Tyne NE2 2DL
Telephone | Fax
0191 281 2385
Opening hours
Tue/Thu 09:30–17:30, Fri 09:30–12:30, Sat 09:30–16:30; Mon/Wed/Sun closed.
More information
Friends of Jesmond Library operates this independent community library with volunteers; it is not a council-run branch. It offers a free library service, reading space, newspapers, computers, printing and varied community activities. English classes and other conversation groups have their own event dates. Check the current calendar before attending a class, because the library opening timetable does not mean a teacher is present throughout. Room hire and events can have separate charges.
Family | Youth
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find the actual local family hub and its own calendar, rather than assuming a single city-wide building or timetable. The council and community partnership brings together parenting, early years, youth activities and practical family support. The Early Help team publishes general enquiries on 0191 211 5805, Monday to Friday 09:00–17:00, while individual hubs have different contacts and sessions. Participation, age limits, booking and specialist referrals must be checked for the actual activity; being listed does not guarantee a place.
Address
Cowgate Centre, Houghton Avenue, Newcastle upon Tyne NE5 3UT
Telephone | Fax
Cowgate 0191 272 7824; charity general office 0191 256 2444
Opening hours
Little Minds Mon 13:00–14:00; Storytime Tue 09:30–10:30; baby massage Tue 12:00–13:00; stay-and-play Wed 09:30–11:00; Little Connections SEND Thu 13:30–14:30; Early Words Fri 10:00–10:45 or 11:00–11:45. Boogie Bairns 10:00–10:45/11:00–11:45, weekday not stated in the page text. Council hub contact Mon–Fri 09:00–17:00, Sat 10:00–14:00.
More information
The local charity provides age-specific activities for pregnancy, babies and preschool children. Storytime and stay-and-play are described as drop-ins; massage, SEND and language-development groups have booking or course arrangements. Little Connections does not require a diagnosis. The main service, location and contact pages distinguish the Cowgate venue from the Denhill Park head office and other youth premises. Confirm current term dates, the Boogie Bairns day and availability; the council’s contact hours are not a promise that each group runs throughout the day.
Address
Newcastle: The Beacon, Westgate Road NE4 9PQ. Separate outside-city Gateshead venue: 14 Regent Terrace NE8 1LU
Telephone | Fax
0191 217 3222 during opening hours
Opening hours
Current Newcastle sessions Mon–Thu 16:00–20:00; separate Gateshead venue Fri–Sun 16:00–20:00.
More information
Everyturn’s free safe-haven service supports young people aged thirteen to seventeen, and eighteen-year-olds still in full-time education, in Newcastle and Gateshead. Its current own page allows walking in without a GP referral and also describes optional phone or online appointments. The current Newcastle days differ from the original launch announcement, which is not copied as today’s timetable. Streetwise links now lead to Everyturn: neither the old Groat Market office nor the organisation’s Esh Plaza head office is presented as this safe-haven venue. It is not an emergency department.
Address
NUCASTLE, Diana Street, Newcastle upon Tyne NE4 6BQ
Telephone | Fax
0191 820 0848
Opening hours
Detailed facility schedule Mon–Sat 08:00–21:30, Sun 09:00–21:30; generic FAQ also says 08:00 daily, so confirm Sunday opening. Sessions and bank holidays vary.
More information
Newcastle United Foundation’s community facility offers junior and adult activities, including family sessions, alongside paid parties, sports bookings and room hire. Check the particular programme’s ages, price and booking rules rather than treating every activity as free. The own page gives a later Sunday opening in its detailed schedule than in the generic FAQ. Parking is currently restricted by works expected to continue until November 2026. One-off sport bookings are made online, not at reception, and photography requires prior permission for safeguarding. No booking was tested.
Address
Galafield Centre, Newbiggin Lane, Newcastle upon Tyne NE5 1LZ
Telephone | Fax
0191 277 7800
Opening hours
Council hub contact Mon–Fri 08:30–16:30; individual activities follow the current hub calendar.
More information
This outer-west family hub brings together local parenting, early-years and family support, with a café, soft-play space and Wi-Fi described on its own location page. Ask the team which services are available for your family and whether a session needs booking or referral. The published council telephone window is distinguished from the soft-play, café and activity timetables. Other services sharing the building, including the temporary library provision, have their own hours; they do not establish continuous access to every family activity.
Address
Studley Terrace, Newcastle upon Tyne NE4 5AH
Telephone | Fax
0191 277 4400
Opening hours
Not available
More information
The centre’s own hub page publishes its Studley Terrace location, direct telephone and activity calendar. It is a useful local route to parenting, baby and children’s sessions, but individual events have their own age limits, times and booking arrangements. The hub directory, main family-support information and own venue page were checked without finding a recurring general reception timetable. A dated sensory-room event or a careers-adviser session is not substituted as the centre’s everyday opening. Call before travelling and check the actual current event.
Address
19 Raby Cross, Byker, Newcastle upon Tyne NE6 2FF
Telephone | Fax
0191 275 9636
Opening hours
Council east-hub contact Mon–Fri 08:30–16:30; sessions have separate calendar times.
More information
The east-area hub offers family support, baby activities, breastfeeding help and age-specific children’s sessions. Its own venue page confirms the Raby Cross address and telephone; the current council Early Help page supplies the contact window. Ask which activity suits your child, whether it is free and whether you need to book. Telephone availability is not a timetable for every partner service or a guarantee of an immediate appointment. The service can also help identify appropriate support when a family needs more than a leisure activity.
Address
Blandford Square, Newcastle upon Tyne NE1 4JA
Telephone | Fax
General 0191 232 6789; venue hire 0191 277 2303
Opening hours
Museum Mon–Fri 10:00–16:00, Sat/Sun 11:00–16:00; bank holidays closed. Café Mon–Fri 10:00–15:30, weekends 11:00–15:30; last food 14:30. Archives by prior booking Wed 13:15–16:00, Thu/Fri 10:00–12:00 and 13:15–16:00.
More information
The council-owned museum is managed by North East Museums and offers free general entry without a booking, with donations welcome. Family displays, learning events and accessible facilities make it a useful low-cost outing, while some special activities, research and hire have charges. Check current roof-restoration access information and the particular event’s conditions. The café and the separately booked archives searchroom have different hours from the galleries. Former museum-domain links now lead to the official North East Museums site, whose actual contact and visit pages were read.
Address
Barras Bridge, Newcastle upon Tyne NE2 4PT
Telephone | Fax
General 0191 208 6765; learning 0191 208 6865; library 0191 208 3555; hire 0191 277 2303
Opening hours
Mon–Fri 10:00–17:00, Sat 10:00–16:00, Sun 11:00–16:00; last entry fifteen minutes before closing. Relaxed early opening Tue 09:00–10:00 in school holidays.
More information
North East Museums manages this natural-history and archaeology museum on behalf of Newcastle University, not as a council library branch. General admission is free with donations welcome, while planetarium shows and particular activities can be paid. The visit page publishes family facilities, accessibility information and quieter visiting suggestions. Check the current programme and any specific booking requirement. The museum’s library and schools team have separate contact numbers; gallery hours do not automatically establish their staffed availability.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the public partnership’s childcare finder to compare provider type and area, then verify the actual provider’s current places, hours and charges. The page explains early-years and school-age options, funded hours, working-parent entitlements, charging rules and other support. Funding depends on the child’s age and the family’s actual circumstances; a general entitlement description does not guarantee a place at a particular nursery or that every extra is covered. No eligibility checker, application or personal details were submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The public Local Offer brings together special educational needs and disabilities information, education, health, social care, activities and preparation for adulthood. Start with the guide for families who need more support and then check the named service’s own assessment and contact arrangements. The directory also explains parent-carer participation and accessibility tools. Being mentioned in the offer is not an automatic entitlement to an education plan, therapy, transport or a funded place; individual rules and decisions remain separate.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The current council-supported programme lists activities and food provision during Easter, summer and Christmas holidays, with age and area filters. Its main focus is children eligible for benefits-related free school meals, with limited discretion for other children who may benefit. Providers publish the actual dates and handle their own booking enquiries; listing does not guarantee a free place. The page was updated in October 2026. Ordinary year-round clubs are separate, so this programme is not described as a guaranteed October half-term offer.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 5000
Opening hours
Voice Mon–Fri 10:00–16:00. BSL interpreter service separately published Mon–Fri 08:00–20:00, weekends 09:00–18:00; confirm channel availability.
More information
Adults can ask the national charity about a child’s safety or wellbeing. Specialists consider concerns and may share information with statutory services; confidentiality is not absolute. Current own guidance has shorter voice hours than many older directories. If danger is immediate, use emergency services rather than waiting for a reply. This is a telephone service, not a Newcastle walk-in office. Own content was read through the official web index where local access was blocked; the HTTP uncertainty is retained.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 1111
Opening hours
Phone and counsellor chat available any time, including overnight; account messages 08:00–20:00 daily. BSL Mon–Fri 08:00–20:00, Sat 08:00–13:00.
More information
The national charity offers young people a way to discuss worries by phone or online. Its own guidance distinguishes live support from account messages, which may take a day or longer to receive a reply. Night-time conversations can be shorter; support in Welsh depends on counsellor availability. Confidentiality has safeguarding exceptions. This is not an emergency response or a local reception desk. Current own indexed content was actually read after local access restrictions; no account, message or live counselling contact was tested.
Health
Address
Queen Victoria Road, Newcastle upon Tyne NE1 4LP
Telephone | Fax
Hospital switchboard 0191 233 6161; life-threatening emergency 999
Opening hours
Adjacent urgent treatment centre daily 08:00–24:00. Most adult inpatient ward visiting daily 10:00–20:00; children 08:00–20:00; maternity/neonatal exceptions apply. Clinic appointments and emergency access are separate.
More information
The RVI is Newcastle’s major public general and specialist hospital, including the main emergency department and children’s hospital. Use the department and entrance on the appointment letter. Emergency, urgent-treatment, ward-visiting and outpatient arrangements are different; a visiting window is not the hospital’s emergency timetable. The Trust’s current visiting policy permits up to two visitors on most adult wards, with ward-specific restrictions and protected mealtimes. Local Cloudflare denial is retained separately from the official indexed content actually read.
Address
Freeman Road, High Heaton, Newcastle upon Tyne NE7 7DN
Telephone | Fax
Hospital switchboard 0191 233 6161
Opening hours
Most adult inpatient ward visits daily 10:00–20:00; ward-specific exceptions apply. Specialist outpatient and day-treatment attendance follows the appointment, not a universal walk-in timetable.
More information
Freeman is a public specialist referral hospital for Newcastle and the wider region, including cardiothoracic, cancer, renal and transplant services. It is not presented as the city’s general walk-in emergency department. Check the actual ward and appointment instructions. Current general visiting guidance differs from some older procedure leaflets; confirm any unit-specific restriction with the ward. The own hospital page, contact details and current visiting policy were read through the official index after normal-TLS local access denial.
Address
Ponteland Road: 169 Ponteland Road, Cowgate, Newcastle upon Tyne NE5 3AE. Molineux Street NHS Centre, Byker, Newcastle upon Tyne NE6 1SG
Telephone | Fax
Ponteland Road 0191 271 9030; Molineux Street 0191 213 8568
Opening hours
Ponteland Road daily 08:00–22:00; Molineux Street daily 08:00–20:00, every day of the year. Imaging and other departments have separate hours.
More information
These two local public centres assess minor illness and injuries that cannot wait for a routine appointment. The current provider says no appointment is needed, but patients are assessed on arrival and priority depends on need. This is not a promise of a particular investigation, treatment or waiting time. The Royal Victoria Infirmary has a separate urgent-treatment service with different hours. For uncertainty about the appropriate service use NHS 111; emergencies use 999. The official indexed detail was read after local access denial.
Address
6–8 Ravensworth Terrace, Newcastle upon Tyne NE4 6AU
Telephone | Fax
0191 273 6222
Opening hours
Telephone Mon/Tue/Wed/Fri 08:30–16:30, Thu 10:30–16:30. Clinics Mon/Wed 08:30–18:30, Tue 08:30–19:00, Thu 10:30–16:30, Fri 08:30–16:30. LGBTQ+ Mon 15:00–19:00, walk-in arrival 14:45–18:30; women’s clinic Tue 17:00–19:00 by appointment; under-18 walk-in Wed 15:30–17:30. Urgent phone assessment Mon–Wed 08:30–10:00, Thu 10:30–12:00.
More information
Use the current NHS provider’s Ravensworth Terrace address, not former New Croft or Hadrian House locations or old telephone numbers. The service offers contraception, STI testing and sexual-health support. Ordinary phone, clinic, urgent-assessment and specialist walk-in windows are distinct. Walk-in capacity depends on demand and staffing, with urgent patients prioritised; a call may lead to another appointment or service rather than same-day treatment. For urgent weekend advice the provider directs patients to NHS 111.
Address
Molineux Street, Newcastle upon Tyne NE6 1SG; Shieldfield site, Rosedale Court, Portland Road NE2 1BU
Telephone | Fax
0191 275 5740
Opening hours
Molineux Mon–Fri 08:00–18:30; Shieldfield Mon–Fri 08:00–17:15; weekends and bank holidays closed. Some appointments from 07:00 and at weekends are pre-booked only. Protected-learning half-day closures also occur.
More information
This NHS general practice publishes separate opening windows for its two sites, although they share a telephone number. Early and weekend appointments are not unrestricted walk-in opening. Ask about registration, the practice area and the actual appointment location. The own contact page describes step-free access, accessible toilets and communication support; arrange individual requirements in advance. When the practice is closed it directs urgent non-emergency enquiries to NHS 111, with 999 for life-threatening emergencies.
Address
Dental Hospital, RVI site, Richardson Road, Newcastle upon Tyne NE2 4AZ
Telephone | Fax
Dental Hospital 0191 282 4664; referral advice through own dentist or NHS 111
Opening hours
Clinic opens Mon–Fri from 08:45, excluding bank holidays; no closing time is published on the checked clinic page. Referral and assessment required, not an unrestricted walk-in service.
More information
The service assesses sudden dental problems requiring urgent attention. Referrals come from a general dental practitioner or NHS 111 when the person has no dentist, and appointments are based on assessed need. Supervised undergraduate students provide much of the care. Treatment addresses the urgent problem rather than a complete routine dental check-up; ongoing care still requires a general dentist. The July 2026 clinic page and hospital contact/location were read in the official index after local Cloudflare access denial.
Address
Molineux Street NHS Centre, Byker NE6 1SG; Arthur’s Hill Clinic, Douglas Terrace NE4 6BT; Kenton Centre, Hillsview Avenue NE3 3QJ; Walker Centre Dental Department, Church Walk NE6 3BS
Telephone | Fax
Molineux 0191 213 8550; Arthur’s Hill 0191 282 3209; Kenton 0191 282 3800; Walker 0191 213 8997
Opening hours
Mon–Fri 09:00–12:30 and 13:30–17:00 for existing patients; appointments and referral assessment apply.
More information
The public community service treats referred Newcastle residents meeting its criteria, including children, people experiencing homelessness, asylum seekers and people with particular medical, mental-health or learning needs. Eligibility is assessed; the listing is not a guarantee that every person can self-register at a clinic. Existing patients can contact their actual site directly. These dental telephone numbers differ from the urgent-treatment centre numbers in shared buildings. Own current service contacts and the lunch closure were read in the official index.
Address
1 The Grove, Gosforth, Newcastle upon Tyne NE3 1NU; booked network appointments may use 200 Osborne Road, Jesmond NE2 3LD
Telephone | Fax
0191 213 2778
Opening hours
Mon/Wed/Thu/Fri 08:00–18:30; Tue 08:00–12:30 and 13:30–18:30. Weekends closed. 24 November 2026 closes at 13:00; bank-holiday closures listed. Pre-booked network appointments can run to 20:00 weekdays and Sat 09:00–17:00.
More information
This NHS general practice publishes its own current opening, bank-holiday and staff-training information. The separate network hub is appointment-only and is not open for general enquiries or walk-in care; requests go through the practice during ordinary opening. Ask about registration, the practice area and the actual appointment venue. The Tuesday lunch closure and dated November training closure are retained. Outside practice hours the provider directs patients to NHS 111; do not infer that every evening network slot is available on request.
Address
Health Resource Centre, Adelaide Terrace, Benwell NE4 8BE; The Lemington Centre, Tyne View, Newcastle upon Tyne NE15 8RZ
Telephone | Fax
Benwell/general enquiries 0191 272 4244; Lemington 0191 264 1959
Opening hours
One-hour gym sessions available Mon–Fri 08:00–20:00 and Sat 09:00–13:00; other services and classes have their own schedules.
More information
Healthworks is a local not-for-profit charity, not an NHS walk-in clinic. Its community gyms serve adults aged eighteen and over and charge membership or pay-as-you-go fees. The current page announces revised prices from 1 October 2026 and a possible induction charge; check the actual terms and participating classes before paying. Other wellbeing or rehabilitation activities have separate eligibility and referral arrangements. The provider’s current Lemington postcode is NE15 8RZ, not the older directory’s different postcode.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
111, select the mental-health option; crisis text 07860 064 775; Relay UK 18001 111; if outside the local area and needing the local crisis team, switchboard 0191 246 6800
Opening hours
Urgent mental-health access and accessible crisis text 24 hours daily.
More information
The current public mental-health provider directs Newcastle crisis enquiries to NHS 111 and the mental-health option, with a single accessible text route and SignVideo. Do not reuse older local freephone or text numbers from leaflets that predate the service change. The page explains assessment and referral to an appropriate professional or local team; this listing does not diagnose or recommend individual treatment. People already receiving care can also use their agreed care-team contacts. Immediate danger or medical emergencies require 999.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the official finder for Newcastle-area pharmacy addresses, telephone numbers and current opening information. NHS England’s regional pharmacy page specifically directs the public here or to NHS 111 for bank-holiday openings. Check the actual date and call the selected pharmacy before travelling; ordinary hours or a past holiday rota do not establish who is open tonight. A listed pharmacy does not guarantee stock, every Pharmacy First treatment or a free service. No old holiday PDF is treated as a current rota.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
111; text relay 18001 111; BSL through NHS 111 SignVideo
Opening hours
24 hours daily; online service is for England.
More information
NHS 111 routes urgent enquiries and can direct people towards an appropriate service when their GP is unavailable. Online symptom guidance is for ages five and over; call for children under five or where the NHS guide advises telephone help. The service does not itself issue fit notes or manage appointments throughout the NHS. Emergency medicine supply requests and dental availability are assessed separately. This entry gives public access information only: no symptom questionnaire, personal details or callback request was tested.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the official directory to locate GP practices around your actual Newcastle address and compare their own published contact and registration information. A nearby practice may have a defined area, particular registration arrangements or limited availability, so contact the actual practice rather than assuming immediate acceptance or a same-day appointment. Check the provider’s own current hours, accessibility and out-of-hours guidance. The directory is not a clinical consultation, an appointment confirmation or an emergency service.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
999
Opening hours
Emergency telephone access 24 hours daily.
More information
The NHS explains that 999 is for life-threatening emergencies. Call handlers ask about the actual location and what happened, and decide the appropriate response; calling does not automatically mean an ambulance will be sent. This is a telephone emergency route, not a local reception address or a booking service. Keep the actual address or postcode available and follow the call handler’s instructions. No test call, personal details or individual medical assessment was made while researching this public information.
Housing
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 1707 008
Opening hours
Current council page Mon–Fri 08:30–16:30; out-of-hours call handler when closed. Older service page specifies lunch closure 12:00–13:00: confirm daytime access.
More information
Contact the council early if you have nowhere safe to sleep or may lose your home. Advisers consider your situation, give housing advice and discuss appropriate next steps; accommodation depends on the actual legal assessment and circumstances. The current page gives a continuous daytime contact window, while an older own page splits it around lunch. This listing is telephone-first and does not invent a public office address from an old leaflet. If there is nowhere to stay tonight outside daytime hours, use the same number and follow the emergency homelessness instructions.
Address
City House, 1–3 City Road, Newcastle upon Tyne NE1 2AF
Telephone | Fax
0191 222 0622
Opening hours
Main phone Mon/Wed/Thu/Fri 09:30–16:30, Tue 12:00–16:30; professional-referral section separately says Mon–Fri 09:00–17:00. Assessment drop-ins have conflicting own listings: Mon/Wed/Thu/Fri 09:30–13:30 or 10:00–13:30; Tue 12:00–13:30 in one section. Call first.
More information
The charity supports people over sixteen who are homeless or immediately at risk in the North East, with assessment, coaching and help towards stable housing. Other activities and specialist support depend on need. Its own page contains inconsistent drop-in start times and marks its general information March 2025, so confirm before travelling. It is not an emergency service and cannot guarantee a home. Ask about interpretation and accessibility requirements.
Address
76–80 Clayton Street, Newcastle upon Tyne NE1 5PG
Telephone | Fax
Published national emergency advice 0808 800 4444; no separate hub telephone published on the own location page
Opening hours
Hub Mon–Fri 09:00–17:00; weekends closed. National emergency helpline Mon–Fri 08:00–17:00, excluding bank holidays.
More information
Shelter’s own local page identifies its Newcastle advice hub and distinguishes its opening from the national emergency helpline. Check how to access the appropriate local service before travelling; opening hours alone do not establish a guaranteed walk-in case appointment. Housing advice can help you understand options about homelessness, eviction or serious problems at home, but Shelter does not provide accommodation through its helpline. Use the current England service information rather than assuming identical procedures across all UK nations.
Address
Customer office: Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne NE12 8EG. Postal address: PO Box 169, Blyth NE24 9GZ
Telephone | Fax
Current call/WhatsApp 0808 164 0111
Opening hours
Telephone Mon–Fri 08:00–18:00; Gosforth customer office Mon–Fri 09:00–16:00. Newburn office is not open to customers.
More information
The charitable housing provider offers rented homes and tenancy, repairs, money and support services, with most allocations going through the relevant local choice-based letting scheme. A listing or registration does not guarantee an available Newcastle property. The current contact page gives a new main telephone; an older number remains in a generic form message and is not substituted. The Gosforth customer office is different from its Blyth postal box and its non-public Newburn premises. Ask which team and application route apply before visiting.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0191 277 1438
Opening hours
Customer telephone enquiries Mon–Fri 09:00–12:00.
More information
The council’s specialist service supports tenants and landlords with private renting, tenancy questions and conditional deposit assistance. Current pages cover the Renters’ Rights Act, including information intended for existing tenants; old How to Rent material is not used as the current guide. Its correspondence address is Fairer Housing Unit, ninth floor, Civic Centre, Newcastle NE1 8QN, not a confirmed walk-in counter. Ask about eligibility and the terms of any deposit scheme; advice or registration is not a promise of a tenancy or financial award.
Address
Newcastle office listed at One Strawberry Lane, Newcastle upon Tyne NE1 4BX; arrange a visit first
Telephone | Fax
0345 141 4663
Opening hours
Customer service Mon–Fri 08:00–18:00; emergency repairs telephone available 24 hours daily. Office reception timetable not separately published.
More information
The not-for-profit housing organisation lets homes directly and through local partners. Select the North East location and check current availability, eligibility and affordability requirements; some areas have few or no vacancies. The own contact page names the Newcastle office but does not establish unrestricted public drop-in access. Twenty-four-hour emergency repairs apply to customers’ urgent property problems, not round-the-clock housing applications. No application, customer account, repair report or payment was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The council and registered providers advertise social housing through this genuine local allocation portal. Read the eligibility, qualification, local-connection, priority and review information before applying. Demand is high and some households may wait a long time or never receive a home. Its contact page lists general housing teams on 0191 278 7878 and an urgent application enquiry number 0191 278 8600. Supporting documents, immigration checks and bidding require the real applicant’s involvement; no account or application was tested.
Address
Kenton Library, Hillsview Avenue NE3 3QJ; East End Library, 83–85 Shields Road NE6 1DL; West End Library, Condercum Road NE4 9JH; temporary Outer West Library, West Denton Way NE5 2QZ; West End Women and Girls Centre, 173 Elswick Road NE4 6SQ
Telephone | Fax
Housing teams 0191 278 7878; Housing Plus advisers 07974 621525 or 07929 825987
Opening hours
Kenton Tue 10:00–12:30/Thu 13:00–15:30; East End Mon 10:00–14:00/Wed 10:00–13:45; West End Mon/Fri 10:00–16:30/Wed 10:00–14:00; temporary Outer West Thu 13:30–15:30; women’s centre Wed 09:30–11:10.
More information
Use the current council table to identify the correct housing team and actual drop-in venue for your tenancy. These sessions do not follow each library’s full opening hours. The page lists West End Library as number six Condercum Road, while the library’s own location is used for its postcode. Outer West’s session is in a temporary building rather than the former library. Housing Plus advisers have separate numbers. Check the applicable team and whether a specialist appointment is needed before travelling.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The charity’s genuine Newcastle service overview distinguishes eleven accommodation services and their referral routes. Two specialist services accept direct contact, while the other nine are reached through the council. Support needs, domestic abuse, recovery, children’s ages and capacity affect the appropriate option; a listing is not a vacant bed. The published local rough-sleeping outreach contact is 0191 232 5699. Residential staffing arrangements vary and are not a single public reception timetable. Check the actual service before attending any address.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 4444
Opening hours
Mon–Fri 08:00–17:00; closed weekends and bank holidays.
More information
This free national advice line covers England and is relevant to Newcastle residents facing homelessness, danger at home or loss of their home within the next two months. It gives advice rather than accommodation. Queues can be long and close at the end of service hours; a call does not guarantee immediate casework. Ask the adviser about an interpreter if required. The England scope is explicit: different Shelter organisations and legal rules apply elsewhere in the UK. Use emergency services when there is immediate danger.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0300 111 3000
Opening hours
Mon/Tue/Wed/Fri 09:00–17:00; Thu 09:00–15:30, then closed for training.
More information
The independent scheme considers eligible complaints involving member landlords; it is not a housing allocation service. Its current own site warns that an IT-security incident has interrupted complaint systems, webchat and online forms, so use the published telephone route and check updates. That live incident notice takes priority over generic text promoting online submission. Postal correspondence is PO Box 1484, Unit D, Preston PR2 0ET, not a Newcastle office. Do not send original documents or assume a response target guarantees resolution.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current government guide explains tenancy types, responsibilities, repairs, documents and complaints in England. It now describes assured periodic tenancies rather than presenting the withdrawn How to Rent booklet as current. Rules depend on the actual accommodation and tenancy, including special cases for lodgers and students. Use the linked current sections and obtain qualified advice about a dispute rather than treating this overview as an individual legal determination. No tenancy document or personal circumstances were submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the current government explanation of approved deposit-protection schemes, the information a landlord must supply and routes for disputes. The page reflects the England tenancy changes from May 2026 and distinguishes schemes in other UK nations. Check which arrangement applies to the actual tenancy and follow the approved scheme’s own instructions. This public guide does not check a specific deposit, guarantee a refund or replace legal advice; no personal tenancy details or dispute forms were entered.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find an existing energy-performance certificate for a home before comparing energy costs or discussing a property with a landlord. The public government service covers England, Wales and Northern Ireland, with a separate route for Scotland. Search instructions include postcode, street or certificate number; no address search was submitted here. Published technical help is 020 3829 0748, Monday to Friday 09:00–17:00. A certificate is not a guarantee of future bills or a complete survey of the property’s condition.
Public transport
Address
Use the actual station page for your journey. Central Station is on Neville Street, Newcastle NE1 5DL. Nexus correspondence: The Spark, Newcastle Helix, St James Boulevard NE4 5DE; not open to the public
Telephone | Fax
Customer Relations 0191 202 0747; Metro Control 0191 203 3666; incident text/WhatsApp 07345 222710
Opening hours
Customer Relations Mon–Fri 09:00–17:00. Train running times vary by station, direction, day and disruption; check the current timetable.
More information
The publicly managed Metro connects Newcastle with the airport, universities, coast and neighbouring towns. The old Nexus passenger page now redirects to Travel North East; the new actual service and contact pages were read. Check the correct zones, ticket validity, last train and any replacement transport before travelling. The head office is expressly not a public enquiry counter. A contact-line timetable is not the operating timetable, and fares or concessions depend on the current product and eligibility. No ticket purchase or journey booking was made.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0191 420 5050
Opening hours
Telephone, live chat and social customer service Mon–Fri 09:00–17:00; buses follow route-specific timetables.
More information
The regional bus operator provides Newcastle and cross-Tyne services with current timetables and disruption notices. Its own homepage currently warns of the Tyne Bridge closure from 23 October to 2 November 2026 and recent service changes; check the travel date rather than using an old PDF. Depots do not handle customer enquiries in person. Published contact hours take priority over an older general claim of almost continuous support. Own indexed content was actually read after local bot blocking, which remains a yellow HTTP uncertainty.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0345 241 8000
Opening hours
Customer services Mon–Fri 08:00–18:00, Sat/Sun 09:00–17:00. Actual buses have separate route timetables.
More information
Stagecoach operates buses in Newcastle and other North East towns. Use its own journey planning, route maps and service updates to check the correct bus, ticket area and date; discounted products have their own conditions. The published customer-service address is FREEPOST STAGECOACH, not a public Newcastle counter. Its current regional page gives the main telephone and weekend contact hours; old local depot numbers are not substituted. The official indexed page was read after local access was blocked, so content evidence is distinguished from a successful local GET.
Address
Newcastle station, Neville Street, Newcastle upon Tyne NE1 5DL
Telephone | Fax
LNER Passenger Assist 03457 225 225; Text Relay 18001 03457 225 225. Failed booked LNER assistance only: text/WhatsApp +44 7700 159060
Opening hours
Travel Centre Mon–Fri 06:00–19:00, Sat 07:00–19:00, Sun 07:30–19:00. Staff assistance Mon–Fri 04:00–00:15, Sat 04:00–23:30, Sun 07:00–00:15. Passenger Assist phone 24 hours; chat 09:00–17:00 daily.
More information
LNER manages the main station, used by several rail operators. Its current station page and National Rail listing distinguish the ticket office from staffed assistance, and warn of the platform twelve men’s-toilet refurbishment. Check the actual platform, step-free route, engineering works and train operator. The assistance number serves accessibility arrangements rather than a dedicated station switchboard; its failed-assistance text route is only for booked LNER support that has gone wrong. No ticket, reservation or assistance booking was submitted.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0344 800 44 11
Opening hours
Current contact page Mon–Fri 08:00–17:00; older conditions of carriage say 18:00, so use the current contact window and confirm holiday changes.
More information
Arriva’s own regional timetable index covers Newcastle and neighbouring North East destinations. Check the route, direction and actual date, since not all regional buses serve the city. Customer enquiries are remote; the outside-London postal address is in Luton, not a Newcastle public desk. The current contact page is preferred to an older contractual page with longer telephone hours. Own regional and contact content was read through the official index after local bot blocking; this is qualified content evidence, not a local HTTP success.
Address
Newcastle International Airport, Woolsington, Newcastle upon Tyne NE13 8BZ
Telephone | Fax
Not available
Opening hours
Not available
More information
The airport’s own travel overview covers Metro, bus, taxi, cycling and road access. Check the airline for check-in, baggage and flight-specific assistance; the current special-assistance page asks passengers to arrange help through their airline at least thirty-six hours before departure and identifies the terminal desk near Starbucks. Main, current contact, location and assistance pages publish no current general public phone or terminal-wide opening timetable. An older email-service schedule is not copied as airport opening. Current indexed pages were read after local blocking; no booking was tested.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This regional public-transport information service combines bus, Metro, train and ferry planning, with links to current timetables and accessible travel. Its published journey-information phone is 0871 200 2233, daily 07:00–22:00 except Christmas Day, with reduced Boxing Day and New Year hours. Calls cost twelve pence per minute plus the network charge, so the website can be preferable. The administrative contact team does not provide individual journey or fare advice; lost property, ticketing and operator feedback belong with the actual transport company.
Address
Outside Newcastle: South Shields ferry landing, Ferry Street, and North Shields ferry landing, North Quay; check current landing access
Telephone | Fax
Nexus Customer Relations 0191 202 0747; not a dedicated landing telephone
Opening hours
South→North: Mon–Wed 06:45–19:45, Thu–Sat 06:45–22:40, Sun 10:15–17:45. North→South: Mon–Wed 07:00–20:00, Thu–Sat 07:00–22:50, Sun 10:30–18:00. Normally half-hourly. Current notice: ferry suspended all day 25 October 2026; check replacement buses.
More information
The public passenger ferry links North and South Shields, not Newcastle’s city-centre quayside. It can form part of a regional trip or cycle route, with separate fares and onward connections. The current timetable has direction-specific last crossings. A freshly checked disruption notice suspends the ferry on 25 October because of forecast severe weather and describes conditional replacement buses; bikes cannot use those buses. Confirm live updates before travelling, since weather, landing access and replacement arrangements can change.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
Travel Assist 0191 203 3666; Text Relay 18001 0191 203 3666; information 0191 202 0747
Opening hours
Assistance can be arranged for station journeys while trains run; contact at least four hours before travelling. General Customer Relations Mon–Fri 09:00–17:00.
More information
The public Metro service offers staff assistance and wheelchair-ramp arrangements, with meeting points agreed for the departure or arrival station. Read the station access information and current lift/service updates, rather than assuming that nominal step-free access means every route is available today. The page also describes Bridge Cards and the restrictions on powered mobility scooters. Booking lead time is distinct from office opening. No assistance request or personal disability information was entered.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official Great Britain rail information service to compare journey options, live departures, station facilities and engineering works before travelling from Newcastle. Confirm the operator, ticket restrictions, interchange time and assistance arrangements; an itinerary or live prediction is not a guarantee of a running connection. The current site separates live disruptions from planned works and station alerts. Some ticket links lead to retailers with their own terms and charges. No purchase, account, personal trip or travel alert was set up.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The charity formerly known as Sustrans now publishes its route finder under the Walk Wheel Cycle Trust name. Filter for North East England, distance and traffic-free versus on-road sections, and check the current closure and diversion notices. A mapped route does not establish that every surface, gradient or crossing suits your bike, wheelchair or experience. Use local conditions and daylight when planning. The former Sustrans address redirects to this actual directory; it is not treated as a failed or unrelated homepage.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The independent approved dispute-resolution body offers a free route when an eligible passenger complaint has not been resolved by the operator. Complain to the bus or coach company first and allow the stated response period; the service cannot consider every legal, accident or policy issue. Its page explicitly directs London and Northern Ireland complaints elsewhere, so Newcastle’s England context matters. Read the process and permissions carefully before submitting anything. No complaint, personal travel record or contact form was sent.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The council explains the Blue Badge scheme, evidence requirements, assessments, renewals and correct use in Newcastle. A visible or hidden disability may be relevant, but eligibility and the actual decision depend on the published criteria and individual evidence. A badge does not reserve a parking place or override every restriction. Read the current application guidance and use copies where requested; do not assume approval or a guaranteed processing date. No medical evidence, photograph, payment or application was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The council’s current transport directory links roadworks, Tyne Bridge refurbishment, travel news, winter gritting, highway responsibilities and parking information. It is useful for checking disruption before a commute or local trip, alongside the actual bus or Metro operator’s live updates. It is not a single bus timetable or a promise that a particular route remains open. Separate permission, reporting and payment services have their own requirements; no road report, permit application, penalty payment or personal vehicle information was submitted.
Business | Enterprise
Address
Newcastle City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne NE1 8AX
Telephone | Fax
Council library contact 0191 278 7878, ask for libraries; no separate BIPC phone published on its main/contact pages
Opening hours
Library Mon/Tue/Wed/Fri 10:00–17:00, Thu 10:00–19:00, Sat 10:00–14:00. BIPC advice and research sessions by arrangement; older pandemic desk-hours notice is not a current staffing guarantee.
More information
The public library-based centre offers business information, intellectual-property guidance, market research and expert appointments for North East founders and existing businesses. Its current database guide distinguishes resources available in Newcastle, other branches and from home; do not assume every subscription can be accessed remotely. Market-research sessions can be booked, with walk-ins subject to availability. The main, contact, location and current research pages were checked. Library opening does not guarantee a specialist is present, and advice is not a promise of funding or legal protection.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The regional public Growth Hub connects businesses with advisers, funding information, events and practical toolkits, including startup, finance, leadership, markets and net-zero resources. Its current contact page distinguishes existing-business enquiries on 0191 561 5468 from the England Business Support Service on 0800 998 1098 for startups. Funding, advice and programmes have individual eligibility and availability; a directory entry is not a grant award. The old independent Growth Hub domain redirects to this actual authority-hosted portal.
Address
Outside Newcastle: Office 1.28, One Trinity Green, Eldon Street, South Shields NE33 1SA; arrange the actual meeting
Telephone | Fax
0191 516 6102
Opening hours
Not available
More information
TEDCO offers North East startup and growth support, including funded one-to-one advice and workshops where programme conditions are met. The current contact page warns of high demand and gives a response target, not a guaranteed appointment or office opening time. Main, contact and partner/location information were checked without finding recurring public hours. Ask which programme covers Newcastle, whether it is funded and where meetings take place; a South Tyneside-specific scheme is not automatically open to every Newcastle resident. No registration was submitted.
Address
Outside Newcastle: Wearfield, Enterprise Park East, Sunderland SR5 2TA
Telephone | Fax
0191 516 6000
Opening hours
Mon–Thu 08:30–17:00, Fri 08:30–16:30; advice appointments and events arranged separately.
More information
The regional social enterprise combines startup and growth advice with business workspace, networking and specialist projects. Its actual main, startup and contact pages distinguish support programmes from paid office, laboratory, coworking and meeting-room services. Check geographical and funding criteria before assuming a programme covers a Newcastle business. The Sunderland address is clearly outside the city, and the published office hours are not a promise of a drop-in adviser. Workspace availability and any commercial terms require confirmation with the provider.
Address
Newcastle office: The Stamp Exchange, Westgate Road NE1 1SA. Separate head office: Commerce House, Aykley Heads Business Park, Durham DH1 5TS
Telephone | Fax
0300 303 6322
Opening hours
Not available
More information
The regional membership organisation offers business networking, events, trade support and representation. Membership, training, room hire and other services can involve fees; it is not a council office or a universally free startup scheme. Its own current contact page and Stamp Exchange location page were checked but publish no recurring reception schedule. Hot-desking and meeting rooms are described as available to members and non-members by booking. Ask about the appropriate membership or event conditions and arrange a visit before attending.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the current local council directory for business rates, trading standards, markets, premises, events, procurement and business-support routes. Each service has its own rules, costs and contact arrangements. The apparent startup-detail link currently returns a broader legacy business page, so this verified directory is selected instead of presenting that redirect as a specific startup programme. Council support or a property enquiry does not guarantee investment, a market pitch, permission or a contract. No payment, bid or business application was submitted.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 998 1098; WhatsApp messaging only 03330 047951
Opening hours
Mon–Fri 09:00–18:00, excluding bank holidays.
More information
The government’s England service provides free business information and signposting, including routes to local growth hubs. It is relevant to Newcastle but is not the separate Scottish, Welsh or Northern Irish helpline. Advisers can help identify support; grants, loans and specialist professional advice have separate conditions and may involve charges. This listing is a telephone/remote service, not a Newcastle public office. No business plan, tax information, finance application or personal details were sent.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current government step-by-step guide explains what a sole trader is and links responsibilities, registration, records and tax information. It distinguishes self-employment from other legal structures and warns that owners can have personal liability. Use the linked current rules and qualified advice where needed; this resource does not decide whether a structure, immigration permission or tax treatment is appropriate for your circumstances. No registration, business account, tax return or financial transaction was carried out.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search the official register for company data, filings, officers and related public information before checking a business name or organisation. Companies House expressly says it does not check the accuracy of information filed, so a register entry is not proof of trustworthiness, solvency or regulatory approval. Some updates, certificates and filings require an account, fees or identity checks under current rules. This listing is the real public register, not a paid intermediary; no search about a person or company filing was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The government directory helps identify licences, permits and certificates by activity and UK location. Select England and then check Newcastle’s own authority and the actual regulated activity. The page warns that its list may not include every permission needed, so results are a starting point rather than legal clearance to trade. Premises, food, alcohol, street trading and other activities can have different rules and fees. No keyword search, licence application, compliance declaration or payment was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The UK information regulator provides bite-sized guidance and self-service tools for small businesses, sole traders, charities and community groups handling personal information. Use it to understand the topics to check, including customer records, marketing, security and possible fee obligations. A template or general guide does not establish that your actual data use complies with every requirement. No customer information, registration, tailored assessment or complaint was entered, and this is not an offer of paid private consultancy.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The government’s official resource hub links guidance and services for trade marks, patents, designs and copyright. It also publishes service availability and scam warnings, useful when planning a name or receiving unexpected payment requests. Understand which right and territory matter before applying; company registration alone is not equivalent to intellectual-property protection. Applications, searches and professional advice have different conditions and may involve fees. No filing, renewal, payment or claim about the ownership of an idea was made.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The public economic-development bank explains different finance routes, including debt, equity, startup loans and regional investment programmes. Use the material to understand options and risks rather than assuming an advertised scheme is a grant or that the bank lends directly to every business. Eligibility, repayment, security, ownership dilution and lender terms require independent assessment. The own current page was read through the official index after local bot blocking; the technical uncertainty remains yellow. No finance recommendation or application was made.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The regional public procurement organisation helps suppliers understand opportunities to work with North East authorities. Its current page links the Open tender platform, procurement pipeline, contracts register and free Supplier Partnership Programme support. Check the actual notice, deadlines, qualification and evidence requirements; registration or attending training does not guarantee a contract. Some resources concern already-contracted suppliers rather than new bidders. No supplier account, tender response, commercial information or procurement submission was created.
Immigration | Public authorities
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0191 278 7878; ask for the actual service or team
Opening hours
General phone Mon 08:00–18:00, Tue–Fri 08:30–16:00. Council Tax and Housing Benefit lines closed Wed. Selected urgent services have a separate 24-hour route.
More information
The council’s actual general contact page routes enquiries about local services, housing, registration, benefits, parking and elections. Civic Centre, Newcastle NE1 8QH is its correspondence address, not evidence of an unrestricted walk-in counter. The similarly named contact URL on the newer subdomain currently serves events-team information and is not substituted for general enquiries. Some planning, building-control and licensing systems are reported disrupted. Ask for the correct team and distinguish routine telephone hours from the limited out-of-hours emergency services.
Address
Newcastle City Council Arches Reception, Civic Centre, Newcastle upon Tyne NE1 8QH
Telephone | Fax
0191 278 7878; ask for Register Office
Opening hours
Mon–Fri 08:30–16:30 by pre-arranged appointment only. Ceremonies have separately bookable days and times.
More information
The public registration service handles civil-registration enquiries and directs residents to the appropriate birth, death, marriage, civil-partnership and citizenship routes. Its current own contact page expressly says that people cannot attend without an appointment. Registration and certificates have different rules and possible charges; a general opening window is not a reserved appointment. Check the actual event, district and documents required, and avoid sending original records unless specifically instructed. No booking, certificate order or personal information was submitted.
Address
Fourth Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne NE1 8AX
Telephone | Fax
General 0808 278 7823; Home Energy 0800 448 0721; Universal Credit advice 0800 144 8444
Opening hours
Walk-in Mon–Fri 10:00–12:00, no appointment needed. General advice phone Mon–Fri 10:00–16:00; Home Energy line Mon–Fri 09:00–17:00.
More information
The independent local charity offers free advice for people living, working or studying in Newcastle, including benefits, debt, consumer, housing and administrative problems. Its own main and contact pages distinguish the short walk-in session from longer telephone availability. The current site warns that volunteer shortages restrict services, so a published session does not guarantee immediate specialist casework. The City Library address is the advice venue, not a separate public-authority decision office. No self-referral, webchat or personal case was submitted.
Address
Second Floor, 10–13 Saville Row, Newcastle upon Tyne NE1 8JE; arrange access first
Telephone | Fax
0191 230 4777; free immigration advice line select option 1, then option 3
Opening hours
Free immigration advice line every other Wed 14:00–16:00; confirm the actual date. General office reception hours not published on the checked main/contact/location pages.
More information
The independent charity offers specialist legal services, with free and paid routes clearly separated. Current free immigration information lists asylum, complex settlement-scheme and other specified matters, while excluding several work, student and business routes. Advice and representation depend on eligibility, means and capacity. The Saville Row office replaces the old MEA House address. The fortnightly advice line is not an everyday reception timetable; call to confirm the correct date and service before travelling. No client form, legal case or referral was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Read the official eligibility and application steps before requesting a National Insurance number. Check first whether one already exists, including in your eVisa records; a number normally remains yours for life. It is distinct from immigration permission and does not itself establish a right to work or benefit entitlement. The current guide explains when you can apply and what to do after an existing application. No identity document, employment record, address or application was submitted, and no processing date is guaranteed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current Home Office guide explains digital immigration status, UKVI accounts, access, travel details and error reporting. Creating an account or viewing an existing eVisa is different from applying for new immigration permission. The guide says account setup and eVisa access do not carry a fee; private intermediaries may charge for unrelated services. Follow the official route and protect account access information. No account was created, identity check attempted or personal immigration record viewed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
This official service explains how to view an eVisa and generate a time-limited code for an appropriate status check. Different checks and the actual rights shown must not be confused with a general permission to work, rent or claim benefits. Keep passport and account details current and follow the error or access-help routes if necessary. The current guide explains what a recipient can see; never share your password. No code, login, date of birth or personal status check was generated or submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The government guide covers settled and pre-settled status, eligible family relationships, children and later applications. The general deadline has passed, but particular routes, existing status and justified late applications can have different conditions. It is not a general immigration route open to all new arrivals. Check the actual current rules or seek regulated advice, especially for deadlines, absence history or a complex family case. No eligibility promise, status conversion, application or personal immigration information was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the government guide and Immigration Advice Authority finder to check an adviser’s registration, permitted work and possible fees. Solicitors and other approved legal professionals have their own professional registers. Advisers can help with an appropriate case but do not make Home Office decisions, and a register entry does not guarantee a particular outcome or free service. Check the actual individual and organisation before sharing documents or paying. No search for a person, referral, case details or payment was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official account provides access to personal tax records, codes, income information and selected benefit or National Insurance details, with identity and sign-in requirements. Use the genuine government entry point and check whether the task belongs in this account or a separate service such as Self Assessment. Information shown is personal and should not be shared with an unknown intermediary. This listing does not provide individual tax advice. No login, identity check, tax amendment, refund claim or payment was attempted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current DWP guide explains Universal Credit, eligibility, claims, payments, responsibilities and reporting changes. Residence, immigration conditions, income, savings and household circumstances can affect entitlement; being in Newcastle or holding a National Insurance number is not enough by itself. Existing benefits and a new claim can interact, so seek qualified advice before taking action where needed. Northern Ireland has a separate service. No benefit calculation, claim, claimant account or personal financial information was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the government service to understand electoral registration and updates after an address, name or nationality change. Eligibility and voting rules depend on citizenship, residence, age and the election; England’s criteria must not be replaced by Scottish or Welsh rules. The page also explains the open register and points to anonymous registration for safety-related circumstances. Registration is not general proof of immigration permission. No voter record, National Insurance number, household details or application was entered.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The council’s verified directory covers bills, changes of address, discounts, exemptions, support, evidence and help with payment difficulties. A student or low-income household must meet the actual criteria; no discount, reduction or refund is assumed. General telephone contact is 0191 278 7878, asking for Council Tax, with the line closed on Wednesdays under the current contact page. Use the correct account reference and protect personal evidence. No bill payment, account login, upload, change notification or application was submitted.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official tool identifies the relevant route for exchanging a non-Great-Britain driving licence. Great Britain means England, Wales and Scotland, with a different Northern Ireland process. Conditions depend on the issuing country, residency, licence category and other factors; a foreign licence is not automatically exchangeable or valid indefinitely. Read the actual result and current DVLA instructions before sending documents or paying. No nationality, licence details, eligibility answers, application or transaction were submitted.
More services | Integration
Address
The CastleGate, Melbourne Street, Newcastle upon Tyne NE1 2JQ
Telephone | Fax
Language enquiries 07901 528768 or 07570 623269; general office 0191 231 3113
Opening hours
Classes Mon–Thu between 09:30–15:30. Conversation table Thu 11:00–13:00 at InterAction; women-only conversation table Wed 11:00–13:00. Confirm the actual class and term dates.
More information
The charity offers free, unaccredited English lessons, digital workshops and employability support for migrants aged eighteen and over who cannot access or attend mainstream college classes. The current September 2026 page gives new programme numbers; an older migration directory number is not substituted. Its displayed September registration days are already past, so ask about the next assessment or intake. Travel help has limits and is not guaranteed. Promoted visa/citizenship English tests are separate from free lessons and can involve fees.
Address
Westgate College and Skills Centre, West Road NE4 9LU; Heaton Centre, Trewhitt Road, Newcastle upon Tyne NE6 5DY
Telephone | Fax
Westgate/general enquiries 0191 277 3520; Heaton Centre 0191 278 2818
Opening hours
Westgate Mon–Thu 08:30–16:30, Fri 08:30–16:00. Heaton term-time Mon 08:30–16:30, Wed/Thu 08:30–20:30, Fri 08:30–16:00; reception minimum Mon–Thu 08:30–16:30, Fri 08:30–16:00. Heaton holidays Mon–Thu 08:30–16:30, Fri 08:30–16:00. Tuesday term-time teaching hours are not separately stated.
More information
The council offers Skills for Life ESOL from beginner to advanced, covering reading, writing, listening, speaking and online-learning skills. Vocational routes include care, construction, retail, food and digital subjects at specified English levels. Most courses are free only subject to eligibility; assessment, funding and availability must be checked individually. Centre reception hours are not the class timetable. The own ESOL, contact and both teaching-location pages were checked, including Heaton’s incomplete Tuesday teaching listing.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
Support/WhatsApp 07727 377 944; general telephone 0191 273 7482
Opening hours
Support telephone/WhatsApp Mon–Fri 10:00–16:00. No public drop-in office.
More information
WERS supports refugees and people seeking asylum through advice, advocacy, development and community outreach. Its current own contact page explicitly says the former public drop-in model has ended. One Strawberry Lane, Newcastle NE1 4BX is the administrative address through Connected Voice, not an invitation to attend a public advice counter. Do not use the old St Philip’s address or historical drop-in hours. Contact the team to confirm the appropriate service, meeting arrangements and capacity; no particular legal or financial outcome is promised.
Address
Newcastle University campus; confirm the actual classroom. Students’ Union correspondence/contact: King’s Road, Newcastle upon Tyne NE1 8QB
Telephone | Fax
NUSU general enquiries 0191 239 3900; not a dedicated classroom line
Opening hours
2026 programme notice: adult ESOL Tue–Sat, on campus and online; confirm current session times. Older 2024 guide lists campus Tue–Fri 17:00–19:00/Sat 11:00–13:00 and online Tue–Fri 17:00–18:00; not treated as a confirmed 2026 timetable. NUSU Membership Services Mon–Fri 09:00–17:00, not teaching hours.
More information
North East Solidarity and Teaching is a student-led Students’ Union project for the forced-migration community, offering free adult English, school support and integration activities. The 2026 own notice describes five fluency levels and five teaching days, while an older overview has a different level count and detailed times. Contact the programme for the actual intake, term dates, classroom and family arrangements. University buildings and the Union’s general student access hours do not establish public drop-in access to an ESOL lesson.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
Newcastle refugee service 0191 273 7961
Opening hours
Not available
More information
The Red Cross’s current own service directory publishes a Newcastle refugee-support telephone, separate from its national switchboard and other regional teams. Support can include practical help, casework, information and signposting depending on need and capacity. Main, general contact and regional service pages were checked: no Newcastle-specific recurring telephone or public reception hours are published, so another region’s hours or a London address are not copied. Contact the actual team before travelling. The charity cannot assess eligibility for the UK Resettlement Scheme.
Address
Work and Thrive Central, Level 2, City Library, 33 New Bridge Street West, Newcastle upon Tyne NE1 8AX
Telephone | Fax
0191 277 4125
Opening hours
Work and Thrive Central Mon–Fri 10:00–17:00; ESOL advice appointments and courses arranged separately.
More information
The public ESOL service helps Newcastle residents identify an appropriate way to improve their English, access training and move towards work. This is an advice and referral route, not a promise that every course is free or immediately available. Get Online Newcastle separately offers tailored digital-skills courses for residents over eighteen at City Library. Ask which assessment, provider and teaching venue apply to you; the central employment office’s opening hours are not a continuous English-class timetable.
Address
2 Friars Street, Newcastle upon Tyne NE1 4XA; call before visiting
Telephone | Fax
Newcastle 0191 245 7301; separate Wearside office 0191 511 1410
Opening hours
Not available
More information
NERS is an independent regional charity supporting refugees and asylum seekers. The current own site is temporarily under maintenance for security updates but still publishes the Newcastle telephone; its own indexed contact page confirms the Friars Street office. No current recurring reception or phone timetable was found after checking main and contact/location information. Older third-party drop-in times are not assumed current. Call first about available advice, access and appointments rather than relying on an old office schedule or expecting a guaranteed outcome.
Address
Stephenson Building, 173 Elswick Road, Newcastle upon Tyne NE4 6SQ
Telephone | Fax
0191 273 4942
Opening hours
Currently linked Winter 2026 programme: Mon stay-and-play 09:30–11:00 and women’s library 12:30–16:30; Tue farm 09:30–14:30 and girls 5–11 club 17:00–19:00; Wed advice/brunch and library 09:30–11:30, girls 9–12 group 16:00–18:00; Thu ages 13–19 group 17:30–19:30; Fri women’s cookery 09:30–11:30. Confirm term applicability; not a daily reception timetable.
More information
This grassroots community centre welcomes people who identify as women and offers a supportive space to meet others, build skills and seek advice. The current own timetable was actually viewed as an image and gives age-specific groups and separate adult sessions. The winter timetable remains linked from the homepage despite its old URL name; confirm current term dates before travelling. The farm is outside the city with minibus arrangements, not at the centre address. Do not interpret the women’s reading library as a council-run public branch.
Address
One Strawberry Lane, Newcastle upon Tyne NE1 4BX; arrange the actual meeting
Telephone | Fax
Advocacy 0191 235 7013; organisation general enquiries 0191 232 7445
Opening hours
Not available
More information
The independent charity provides free, confidential advocacy for eligible people needing help to be heard about health, care, housing, hardship or hate crime. Specific projects have their own criteria; commissioned specialist contracts are separate. Main, advocacy, contact and referral-information pages were checked but publish no recurring public reception timetable. The published referral-response stages are targets, not office hours or a guarantee of immediate allocation. Ask about the appropriate service and meeting arrangements before attending the correspondence address.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The local charity retains free self-study English videos for administration, care work and warehouse roles from its completed ESOL Learner to Salary Earner programme. The provider explicitly says the original programme has ended and some employment-practice or industry information may now be out of date. Use the videos for language practice, not as current professional training, accredited qualification or a promise of enrolment in a live course. Current employment support is a separate JET service with its own eligibility.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The regional public partnership’s genuine directory filters support such as English classes, advice, food, clothing, accommodation help, job support and community activities. Select the actual Newcastle area and check the provider’s own current contacts and timetable. Regional listings can cover other towns and their information can age; a directory result does not establish a place, free access, professional advice or current opening. The website’s Middlesbrough correspondence address and partnership telephone are not a Newcastle public advice desk.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 8010 503
Opening hours
Free asylum helpline 24 hours daily, 365 days a year; webchat and outreach have separate arrangements.
More information
Migrant Help’s current asylum-service pages describe advice, accommodation/support enquiries and practical signposting, with translated information and accessible videos. The public helpline is not a Home Office decision-maker, an immigration solicitor or a guarantee of accommodation or money. Face-to-face work takes place at particular initial-accommodation sites and through outreach, not one assumed Newcastle office. The self-service portal is separate and can require an account; no login, support application or personal case was tested.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Practise listening, reading, writing, speaking, grammar, vocabulary and workplace English using the British Council’s level-labelled resources. Registration unlocks saved favourites and additional materials, while promoted live classes, AI practice and trial offers can lead to paid services. These are not all part of the free resource offer. This is self-study, not a local ESOL classroom or an accredited qualification. Own current content was read through the official web index after local timeouts; the technical uncertainty remains yellow.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The public BBC resource offers easy English, grammar, vocabulary, pronunciation, news-based lessons and programmes such as 6 Minute English and The English We Speak. Select the level and skill that suit your learning needs and use the available transcripts, audio and activities. It can supplement a local class but is not an accredited course, an immigration-language test or a guaranteed route to employment. Some linked BBC services have different conditions; the resource does not imply every external service is free.