City: GB / Southampton
Useful contacts for jobs, language courses, public authorities, residence, housing, family, health, transport, businesses, universities and social services in Southampton.
Jobs | Training | Careers
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
Main service page: 023 8091 7868; older Council team page: 023 8091 7585
Opening hours
Not available
More information
Council employment service for people facing disability or other disadvantages in finding and keeping work. It describes tailored advice, CV and application help, skills development, employer contact and in-work support. Eligibility depends on the particular funded project; support or a job is not automatic. Two own Council pages publish different telephone numbers, both retained here with the main service number first. The accessible own information does not publish a general team reception timetable or one walk-in venue; contact the team to arrange the appropriate location and current support.
Address
No Limits Advice Centre, 13 High Street, Southampton SO14 2DF
Telephone | Fax
023 8022 4224, option 1 for Advice Centre
Opening hours
Work Club Tue 14:00–16:00. Advice Centre Mon/Tue/Fri 10:00–17:00; Wed 13:30–20:00; Thu 10:00–20:00; Sat 10:00–13:30; Sun closed.
More information
Local youth charity offers help with choosing courses, job searches, CVs, application forms and interview preparation. The Tuesday Work Club is for people aged 16–25 and the own page says they can attend during the session without advance booking. Wider Advice Centre opening is listed separately and is not a promise that specialist employment workers are always present. A separate Individual Placement Support route is for young people already accessing mental-health support. Ask about the appropriate route, current capacity and any holiday changes; no job, course place or immediate referral is guaranteed.
Address
Arena Business Centre, Threefield House, Threefield Lane, Southampton SO14 3LP; course delivery may be online
Telephone | Fax
023 8017 9590
Opening hours
Contact page gives Monday–Friday; daily phone/office hours are not stated. Course sessions and cohort dates are separate.
More information
Southampton charity providing free programmes that combine confidence, mental-health-informed support and practical steps towards work, education or training. The current programme page distinguishes youth ages 16–25 and adults 25+, and lists multi-month programmes incorporating a course and later workshops. Online group delivery is described; the office address is not a drop-in class venue. Ask about the next relevant cohort, referral criteria and availability. The charity’s free programmes are distinct from its separate corporate Choices training offer and do not promise employment or replace clinical treatment.
Address
Southampton College, St Mary Street, Southampton SO14 1AR; actual training/workplace depends on programme
Telephone | Fax
Southampton College: 023 8048 4848
Opening hours
Not available
More information
Public college-group route into paid employment combined with vocational training. The own course information explains employer selection, work/study patterns, qualification levels and assessment, with support for exploring suitable vacancies. Southampton College is distinct from the group’s Eastleigh and Fareham campuses, so confirm the actual learning site before applying. Being interested or registering does not secure an employer, funded place or start date. Main apprenticeship and contact/location pages do not publish a general apprentice-reception timetable; arrange an enquiry before travelling.
Address
College: Middle Road, Bitterne, Southampton SO19 7TB. Most daytime adult courses except Access: Masonic Lodge, Albion Place, Southampton SO14 2DD
Telephone | Fax
Adult learning: 023 8044 6156; College: 023 8043 5636
Opening hours
Published College phone lines: Mon–Fri 09:00–16:30. Teaching and adult-course office arrangements differ.
More information
Local further-education provider offering adult and community courses, including routes towards qualifications, skills and progression. Its current course page identifies a separate city-centre daytime venue for most adult classes; do not assume every course is taught at Middle Road. Check the specific course timetable, level, entry requirements and funding conditions. Fees and concessions depend on the learner and programme, and an application is not a guaranteed place. The published weekday times are College phone-line availability, not opening hours for every classroom or the Masonic Lodge.
Address
St Mary’s Stadium, Britannia Road, Southampton SO14 5FP; programme attendance by arrangement
Telephone | Fax
Current Foundation general enquiries: 023 8071 1971
Opening hours
Not available
More information
Football-club charity programme for Southampton young people aged 16–19 who are not in education, employment or training. The current own programme describes a six-week in-person workshop phase, followed by one-to-one support, within a twelve-week route. Topics include confidence, teamwork, employer engagement and practical next steps. Older impact reports describe different ages or durations, so check the present cohort directly. The Foundation’s own current contact number is retained rather than an older PDF number; no general public office timetable is published. A programme place or job is not guaranteed.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 072 0288
Opening hours
Mon–Fri 08:00–18:00; closed weekends and bank holidays.
More information
The current official careers-support page directs adults living in England to the DWP Jobs and Careers Service and supplies this telephone route. Younger people are directed according to whether they are in education or training, with school, provider and local-authority advice also relevant. Use the current published number rather than older helpline details. Discuss career options, skills and realistic next steps; advice does not itself grant a funded course, employment or immigration permission. This is telephone support, not a Southampton walk-in address.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official recruitment portal for Southampton City Council, schools and other listed organisations. Filter by employer, job type, hours and location, then read the full advert and closing date. Some visible records may already have reached their deadline, so the vacancy listing alone is not proof that applications remain open. Recruitment processes and checks can differ by employer. This is a job directory rather than an offer of work or a guarantee that a role fits your qualifications, availability or permission to work.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official starting point for full-time and part-time vacancies in England, Scotland and Wales. Search Southampton or a suitable commuting area and compare the actual employer, duties, pay, location and deadline. Northern Ireland has a separate service, so this route is not presented as a single identical UK-wide system. Inclusion does not establish that a job remains available or that the applicant has the required permission or qualifications. Check recruitment contacts on the individual advert and seek help from a local employment adviser where useful.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official apprenticeship search with job, employer and location filters. Enter Southampton or a postcode and compare the training level, workplace, travel and actual employer requirements. An apprenticeship combines paid work with learning; it is different from simply enrolling on a college course. The vacancy’s current conditions, funding rules and application deadline determine suitability, and no listing guarantees an interview or place. A College or local adviser can help explain options before an application is made.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official NHS recruitment service for clinical and non-clinical roles. Search Southampton and check the employing organisation, workplace, qualifications and any professional-registration requirements. Questions about a specific vacancy should go to the employer in the advert; platform support is a separate service, published as 0300 330 1013 Monday to Friday 08:00–18:00 excluding bank holidays. Browsing and a saved advert do not establish continuing availability, eligibility or an offer of employment. Some employers use separate application systems.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0300 123 1100; Relay UK: 18001 0300 123 1100
Opening hours
Mon–Fri 08:00–18:00.
More information
Free confidential advice for workers and employers about workplace rights and problems. Advisers explain the law and possible options, but do not take sides, give a legal opinion or act as a representative. Ask for a language interpreter or an appropriate accessible contact route if needed. Telephone charges depend on the caller’s provider even though the advice is free. Employment-tribunal and early-conciliation deadlines are separate and should be checked promptly; the helpline is not the correct route for every P45 or P60 tax-document issue.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official guide to support that may help a disabled person or someone with a physical or mental-health condition get or stay in work. It explains practical assistance, communication support at interviews and the application process. The support depends on individual needs and eligibility, rather than being a fixed payment for everyone. It is distinct from an employer’s reasonable-adjustment responsibilities. Check current requirements before buying equipment or assuming reimbursement; this guide does not guarantee approval or replace individual workplace advice.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Government guide to careers services, qualifications, online skills learning and help with course costs. It links different careers systems for England, Scotland, Wales and Northern Ireland; the England route is relevant to Southampton. Free digital or numeracy resources can support learning, but a linked course is not necessarily free, accredited or funded for every person. Confirm the current provider, teaching location, entry level and funding conditions before committing time or money. Grants, learner support and loans have different rules.
Universities | Colleges
Address
University Road, Highfield, Southampton SO17 1BJ; exact faculty/campus depends on course
Telephone | Fax
Switchboard: 023 8059 5000; Student Hub: 023 8059 9599; international enquiries: 023 8059 2772
Opening hours
Student Hub phone/chat Mon–Fri 08:00–20:00 except University closure days. International enquiry phone Mon–Fri 08:00–17:00. Campus access differs.
More information
Local research university with undergraduate, postgraduate and research programmes across several faculties and campuses. Compare the actual course, entry requirements, fees, teaching location and support rather than treating Highfield’s postal address as every department’s reception. The Student Hub and international enquiry lines have their own published hours, distinct from building access or an open day. Visitor parking is limited and accessibility information is available through the University’s visitor guide. Admission, scholarships and fee classification depend on individual circumstances and are not guaranteed.
Address
East Park Terrace, Southampton SO14 0YN; Warsash maritime campus: Newtown Road, Warsash SO31 9ZL, outside central Southampton
Telephone | Fax
General: 023 8201 3000; admissions: 023 8201 5066; maritime short courses: 023 8001 3074
Opening hours
East Park Terrace campus Mon–Fri 07:00–21:00; weekends closed. Admissions, library, sports and maritime course access have separate arrangements.
More information
Local university offering undergraduate, postgraduate and professional study, including maritime specialisms. The current own contact page distinguishes the city campus from Warsash, so confirm the exact teaching location and travel before choosing a course. Campus opening is not a promise that admissions advisers or specialist facilities are available throughout. Check entry qualifications, course content, placements, fee status and any professional recognition directly. Short maritime courses and degree admissions use different enquiry routes; neither a course listing nor an open day guarantees a place or funding.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
National course, institution and application resource for comparing Southampton with other study options. Search by subject, qualification and location, then check the current provider’s detailed course page. Undergraduate, conservatoire, apprenticeship and postgraduate routes can use different processes and deadlines. Sponsored or featured placement does not establish that a provider is best for the learner. An application or saved choice is not an offer, funding decision or guarantee of admission; confirm fees, qualifications and the correct application cycle.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official UK undergraduate comparison service with course information, student-experience evidence and guidance on interpreting published data. Search a specific course and provider, including Southampton options, and check the relevant cohort, measure and limitations. Historical graduate outcomes do not predict an individual result and every course is not directly comparable on every measure. Use the provider’s current information for entry criteria, fees, campus and delivery details, and consider the explanation of missing or small-sample data before drawing conclusions.
Address
Sparkford Road, Winchester, Hampshire SO22 4NR – outside Southampton
Telephone | Fax
01962 841515
Opening hours
Not available
More information
Nearby university outside Southampton. At this check the usual winchester.ac.uk root redirects to this explicitly identified temporary University page during essential maintenance. It publishes the institutional address and phone and links current course discovery through UCAS, open-day information and the online store. A historical website snapshot is not treated as proof of current course availability or reception hours. The temporary page does not publish a general office timetable; contact the University before a visit and confirm the particular course, campus, fees and entry requirements.
Address
Postal/general contact: Mercantile House, Hampshire Terrace, Portsmouth PO1 2EG; actual teaching buildings differ – outside Southampton
Telephone | Fax
Switchboard: 023 9284 8484; UK admissions: 023 9284 5566; international admissions: 023 9284 5113
Opening hours
Switchboard Mon–Thu 08:30–17:15; Fri 08:30–16:15. Department and campus access differ.
More information
Regional university offering a broad range of subjects and qualifications outside Southampton. Its current own contact page gives Mercantile House as the postal address rather than older generic addresses; the course may be based in a different city building or another campus. Distinguish admissions, current-student support and switchboard contacts when asking about study. Compare travel, placement commitments, entry criteria and fees with local alternatives. Published phone hours do not guarantee that every adviser is available, and applying does not guarantee admission or funding.
Address
Talbot Campus, Poole House, Fern Barrow, Poole BH12 5BB; course may use Lansdowne or another campus – outside Southampton
Telephone | Fax
Future students: 01202 961916; current students/AskBU: 01202 969696; general: 01202 524111
Opening hours
Future Students team Mon–Thu 09:00–16:30, except Tue 11:00–12:00 closed; Fri 09:00–16:00. Other teams and campuses differ.
More information
Regional university with Talbot and Lansdowne campuses, offered here as an explicitly outside-Southampton option. The current contact page separates prospective-student enquiries from AskBU support for existing students and publishes a Tuesday enquiry-team closure. Confirm the actual programme, campus, placements, commute, entry requirements and fee status rather than assuming every course is at Talbot. The building-address guide also says postal correspondence should be directed to Bournemouth Gateway Building; Talbot is a campus location, not a universal correspondence address. Places and funding are conditional.
Address
Wallisdown, Poole, Dorset BH12 5HH – outside Southampton
Telephone | Fax
General/reception: 01202 533011; admissions: 01202 363228 or 01202 363225; international: 01202 363233
Opening hours
5 October–11 December 2026 campus/reception: Mon/Fri 08:00–19:00; Tue–Thu 08:00–20:00; Sat 09:00–16:00; Sun/bank holidays closed. Other periods/facilities differ.
More information
Specialist arts university with a single Poole campus, next to but separate from Bournemouth University. It offers creative degrees, foundation and other courses; compare the qualification level, portfolio requirements, fees and professional ambitions. The own location page publishes date-bounded campus/reception hours, which are distinct from galleries, library, studios and adviser availability. Visitor parking is restricted and should be arranged where required. A campus tour does not normally provide the same studio access or academic discussions as an open day, and neither guarantees admission.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Distance-learning university catalogue covering subjects from business and languages to science and social care. This is an online alternative rather than a Southampton teaching campus. Modules can build towards qualifications, while some short courses have no academic credit. Check study intensity, assessment, country availability, any residential or placement requirement and current fees. Residence and previous study can affect support; an open-entry route does not mean every qualification is suitable, free or immediately available.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Graduate careers and postgraduate study resource from Jisc, useful for comparing Masters and other further-study options. Use the course search, funding guidance and linked provider information, then check current entry criteria, qualification recognition, teaching format and deadlines with the institution. Advertising or inclusion in a catalogue is not a guarantee of quality, admission, employment or a suitable funding package. Southampton-based and online options can be compared with explicitly identified study elsewhere.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
England’s higher-education regulator explains student protection, consumer rights, teaching quality and ways to raise concerns. Use it to understand available routes when evaluating a provider or a problem, including issues affecting course delivery and student support. Notifying a regulator is different from an individual complaint or a guarantee of compensation; the institution’s procedure and the appropriate external complaint route may still apply. Its England role must not be assumed to cover Scotland, Wales and Northern Ireland in the same way.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official undergraduate-finance overview covering tuition-fee and maintenance support, eligibility and additional help. Entitlement depends on factors including residence, immigration status, previous study and course; moving to Southampton alone does not establish eligibility. Loans normally have repayment conditions and interest, and are different from grants or bursaries. The current guide flags changes for courses starting on or after 1 January 2027, so use guidance matching the actual start date rather than assuming the same arrangement applies to every intake.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official UK information service managed by Ecctis for comparing international qualifications and skills. A Statement of Comparability can explain how an overseas qualification relates to the UK education system, but the university, employer or professional regulator still decides admission or recognition for its own purpose. Different services, including early-years and language-related routes, have different requirements and fees. Read the current service description before ordering; a comparison statement does not itself grant a study place, licence or immigration permission.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
British Council guide to choosing study, understanding applications, budgeting and moving to the UK. It explains differences between England, Scotland, Wales and Northern Ireland and links current official and institutional routes. Published budget ranges are illustrative rather than guaranteed personal costs, and scholarships have nationality, course and other eligibility conditions. Confirm the actual provider’s fees, course content and current immigration guidance before commitments. This is an online planning resource, not a Southampton admissions office or an offer of funding.
Libraries
Address
Civic Centre, Commercial Road, Southampton SO14 7LW
Telephone | Fax
023 8083 3007
Opening hours
Mon/Tue/Thu 10:00–19:00; Wed 10:00–18:00; Fri 10:00–17:00; Sat 10:00–16:00; Sun closed.
More information
Council central public library with lending, computers, Wi-Fi, printing, scanning and family-history resources. Its official LibraryOn record also lists business support, accessible restrooms and a hearing loop. Digital-champion sessions and group activities have separate event times and may require booking. The published branch record was last updated in January 2026; check holiday or temporary changes before travelling. Library membership and a free event listing do not imply every printing or specialist service is free.
Address
Bitterne Road East, Southampton SO18 5EG
Telephone | Fax
023 8083 3007
Opening hours
Mon/Wed 10:00–19:00; Tue/Sat 10:00–16:00; Thu/Fri 10:00–17:00; Sun closed.
More information
Council branch with books, public computers, Wi-Fi, printing, scanning and activities for different ages. The current public event listings include a Monday job club, digital help, family history and children’s sessions, each with its own booking and timetable. Opening is not a promise that an adviser or activity runs continuously. The LibraryOn branch record carries a January 2026 update date, so confirm holiday changes and the particular service required. Accessible restrooms and a hearing loop are listed.
Address
Shirley Precinct, Shirley High Street, Southampton SO15 5LL
Telephone | Fax
023 8083 3007
Opening hours
Mon–Wed 10:00–19:00; Thu/Sat 10:00–16:00; Fri 10:00–17:00; Sun closed.
More information
Council public library offering books, digital lending, printing, scanning, public Wi-Fi and community groups. Its event list includes conversation, craft and family activities; these are separate from the building timetable and should be checked individually. The national public-library record identifies Council staffing and a hearing loop, rather than describing a university or private collection. Its standard timetable was last updated in January 2026 and may change on holidays. Ask the library about computer availability and any copying charges.
Address
Centenary Quay, Victoria Road, Southampton SO19 9EF
Telephone | Fax
023 8083 3007
Opening hours
Mon/Fri 10:00–17:00; Tue/Wed 10:00–19:00; Sat 10:00–16:00; Thu/Sun closed.
More information
Council neighbourhood library in Centenary Quay with book borrowing, Wi-Fi, printing, scanning and digital resources. Its current event feed includes craft, rhyme and digital-support sessions; participation arrangements differ from ordinary library entry. The official LibraryOn record lists accessible restrooms, low-vision support and a hearing loop. The general schedule is a January 2026 record, not a guarantee for every later date. Confirm holiday changes and the exact activity before making a special journey.
Address
Lordshill District Centre, Southampton SO16 8HY
Telephone | Fax
023 8083 3007
Opening hours
Tue/Thu 10:00–19:00; Wed 10:00–17:00; Fri/Sat 10:00–16:00; Mon/Sun closed.
More information
Council public library serving Lordshill with books, computers, Wi-Fi and digital-skills help. Children’s activities, reading groups and booked digital-champion sessions are listed separately; an open building does not guarantee an adviser or a particular computer. The public branch record includes a hearing loop and low-vision support. Its standard hours were updated in January 2026, with later events displayed, so confirm temporary or holiday arrangements directly. Borrowing terms and copying charges should be checked with staff.
Address
Burgess Road, Southampton SO16 3HF
Telephone | Fax
023 8058 6804
Opening hours
Mon 10:00–17:00; Wed 12:00–17:00; Fri 10:00–16:00; Sat 11:30–13:30; Tue/Thu/Sun closed.
More information
Volunteer-run community library, operated by a charitable management team rather than directly staffed by the Council. The own homepage publishes the browsing timetable, corroborated by the public LibraryOn contact record, which supplies the local phone and postcode. Books, Wi-Fi, printing and scanning are listed; activities and charges depend on the service. Volunteers’ availability and holiday arrangements can affect sessions, so check before a special visit. The own Find Us page is mainly a location map, not an additional reception timetable.
Address
Cobbett Road at Bitterne Road West, Southampton SO18 1HL
Telephone | Fax
023 8022 3138
Opening hours
Mon/Wed/Fri 13:00–17:00; other days closed. Volunteer sessions may be cancelled at short notice.
More information
Community library whose Friends’ current site explains that Southampton Veterans Trust leases the building and Fiesta 95 FM organises volunteer library provision. It is not a directly Council-operated branch. The own location page describes wheelchair access but no accessible toilet and no dedicated car park; the adjacent residential car park is private. The official public-library record was updated in October 2026 and supplies a contact phone. Books can be returned through the letterbox, but that does not mean the staffed library is open.
Address
Portswood Road, Southampton SO17 2NG
Telephone | Fax
023 8083 3007
Opening hours
Usual Mon/Wed 10:00–19:00; Tue/Fri 10:00–17:00; Sat 10:00–16:00; Thu/Sun closed. Reported closure 2–22 November 2026, planned reopening 23 November at 10:00: confirm.
More information
Council branch with lending, computers, scanning, digital resources and lift access listed in its official public-library record. A Council library notice reproduced by Highfield Residents’ Association on 13 October 2026 reports three weeks of building works from 2 November, with reopening planned for 23 November. This later notice can override the ordinary January timetable and recurring events still displayed online. Confirm current access before travelling; Central, Bitterne and community libraries provide alternatives. Do not treat a recurring event listing as proof that the building is open.
Address
Pickles Coppice Children’s Centre, Windermere Avenue, Millbrook, Southampton SO16 9QX
Telephone | Fax
023 8054 0135
Opening hours
Tue 12:30–14:30; Thu 09:30–14:30; other days closed.
More information
Small community-run public library based inside Pickles Coppice Children’s Centre. The official branch record lists lending, digital resources, public computers, printing and scanning, with limited weekly sessions rather than a full weekday reception service. It should not be confused with the children’s centre’s wider opening or programme. The contact/location and timetable record was updated in January 2026; confirm the library session and holiday changes before visiting. Some ancillary services can have charges or booking requirements.
Address
328 Hinkler Road, Thornhill, Southampton SO19 6DF
Telephone | Fax
023 8043 2761
Opening hours
Mon/Wed 14:00–16:30; Tue/Fri 09:30–12:00; Thu/weekends closed.
More information
Community-run neighbourhood library with books, digital lending, computers, Wi-Fi, copying and scanning listed on its official public-library record. The timetable is limited and marked partially staffed; do not infer that the premises or every service is available outside the stated library sessions. The record gives a direct local number and was updated in January 2026. Check volunteer availability, holiday arrangements, computer access and any printing charges before travelling. It is a public community service, not a university library.
Address
68 Weston Lane, Weston, Southampton SO19 9HG
Telephone | Fax
023 8043 1604
Opening hours
Own page: Mon/Thu 10:00–16:30; Wed 10:00–17:00. Friday is printed “12am–4pm”, an ambiguous start that must be confirmed. LibraryOn additionally lists Sat 10:00–13:00 and Thu from 10:30: check directly.
More information
YMCA-run public community library working with Southampton Library Services. The provider lists browsing, reservations, four public computers, printing, scanning, drinks and changing family/community activities. Its own schedule differs from LibraryOn on Thursday and Saturday, and its newly displayed Friday start says 12am; no overnight opening or corrected noon start is inferred here. Contact the direct branch number before travelling on those days. This is the Weston Lane library, not YMCA’s housing or nursery office elsewhere in Southampton.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
National library guide to the main, sound/moving-image and archive catalogues, useful for research beyond Southampton’s local collections. It explains searching, requesting stored items and checking what is currently available. A catalogue record is not a promise that the item can be read online, borrowed locally or consulted immediately. Some services and collections remain affected by the 2023 cyber-attack, so use the current availability guidance before arranging an in-person visit. This is an online research guide, not a Southampton branch.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Charitable online download library for UK residents who are blind, partially sighted or print disabled. It offers talking books and electronic braille, with registration and eligibility terms; it is not an unrestricted general audiobook subscription. The Getting Started guide explains supported apps and downloads. Older braille files can contain errors, which the provider asks readers to report. Postal braille, CD and USB services use a separate helpline route on 0303 123 9999. Confirm the appropriate accessible format rather than assuming every title is available in every format.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Non-profit international digital library with free electronic books, especially older literature, in multiple reading formats and languages. It can supplement local library borrowing and English reading practice. Its rights assessment is based on United States law, so readers outside the US must check the copyright rules applicable where they live before downloading, copying or redistributing a work. Most resources do not require a paid subscription, but this is not a source of every current commercial title, an accredited course or a Southampton physical branch.
Family | Youth
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
NHS regional information page with a separate Southampton section listing Family Hubs, addresses and local contact numbers. It covers pregnancy and early-years support, including health contacts, play and learning, feeding and family information. Choose the Southampton section rather than Portsmouth or Isle of Wight, whose arrangements differ. The page was updated in July 2026, but individual groups and access times should be confirmed with the named hub. Northam has no managed front desk and uses the Central Locality contact. This is a directory, not one building with universal opening hours.
Address
13 High Street, Southampton SO14 2DF
Telephone | Fax
023 8022 4224, option 1
Opening hours
Mon/Tue/Fri 10:00–17:00; Wed 13:30–20:00; Thu 10:00–20:00; Sat 10:00–13:30; Sun closed. Check closure notices and specialist session times.
More information
Local charity advice and wellbeing hub for young people, with free open-access contact with youth workers and practical facilities including computers, charging, washing and shower access where needed. The provider explains that ordinary drop-in support does not require an appointment, while counselling and specialist services have their own assessment or session arrangements. General opening differs from the Tuesday Work Club and youth Safe Haven times listed elsewhere. Check current notices before travelling, particularly around holidays or planned works; a visit does not guarantee an immediate specialist placement.
Address
Administrative provider: Rose Road Association, Bradbury Centre, 300 Aldermoor Road, Southampton SO16 5NA; advice contact by arrangement, not an advertised drop-in counter
Telephone | Fax
0300 303 2677
Opening hours
Service Mon–Fri 09:00–17:00; summer holidays Tue–Fri 09:00–17:00. Staff work part-time; responses can take up to 10 working days.
More information
Information, advice and support for children and young people aged 0–25 with special educational needs or disabilities, their families and relevant professionals. The service supports informed decisions about education, health and social care, including EHCP processes and local options. Its own contact page publishes service hours and a summer-holiday variation, rather than an assumed immediate response. Rose Road’s Bradbury address is the provider’s administrative base, not a promise of walk-in advice there. The team can explain the appropriate enquiry route and support needs; casework and outcomes depend on circumstances.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
07354 940838
Opening hours
Not available
More information
Recognised parent-led forum offering support, information, workshops and a collective voice for families living with SEND in Southampton. Contact the team for signposting or to discuss joining an event; participation is different from statutory assessment or legal representation. Its own venue page lists several community locations, so no one of these is presented as a permanent staffed office. The main, help and venue pages do not publish a general telephone timetable. Ask about the current session, access arrangements and whether a volunteer can help plan a first visit.
Address
Correspondence: 14–15 Brunswick Place, Southampton SO15 2AQ; arrange any face-to-face contact
Telephone | Fax
Current own number: 023 8083 2253
Opening hours
Mon–Fri 09:00–17:00; bank holidays closed. Answerphone outside hours; return contact when the team is able.
More information
Joint Citizens Advice Southampton and Southampton Voluntary Services project supporting adults who provide unpaid care to someone with ill health or disability. The own current site provides a different number from older partner directories, so the present contact-page number is used here. Ask about information, carers’ assessments, practical options and current groups; eligibility and help depend on the situation. A September 2026 notice reports a database change that may delay assessment contact. The published correspondence address is not an unqualified walk-in appointment offer.
Address
30 Brookvale Road, Southampton SO17 1QR – by appointment only
Telephone | Fax
Office/general: 023 8063 6312; support helpline: 023 8063 6313
Opening hours
Office Mon–Thu 09:00–17:00; Fri 09:00–16:00. Helpline Wed 14:00–17:00, changed from April 2026. Appointments separate.
More information
Specialist charity offering support around domestic and sexual abuse, with different therapeutic, advice and prevention services. The own current contact and helpline pages agree on Wednesday 14:00–17:00, replacing later times still repeated by some external directories. Office opening is different from helpline availability and the Brookvale premises are appointment-only. Call the general number if written English or online referral is difficult. Assessment, suitability and waiting periods vary; this is not emergency accommodation or immediate medical treatment. Use 999 for immediate danger.
Address
Bradbury Centre, 300 Aldermoor Road, Southampton SO16 5NA
Telephone | Fax
023 8072 1234
Opening hours
Not available
More information
Southampton charity providing services for disabled children and young adults, including respite, outreach, care at home, day activities and holiday or Saturday programmes. Access is through the appropriate service and assessment, rather than simply arriving during an assumed office window. Main and own contact/location pages give the Bradbury address and phone but no general public reception timetable; overnight respite does not establish a 24-hour public advice counter. Ask about current eligibility, referral, charges or commissioned funding and the right contact for the person’s needs.
Address
Newtown Youth and Community Centre, Graham Road, Southampton SO14 0AW
Telephone | Fax
Current Newtown contact: 023 8022 1202
Opening hours
Not available
More information
Reopened YMCA community venue with youth programmes, a café, sports hall, outdoor games space, meeting rooms, creative area and music studio. The own current page publishes a direct Newtown number, distinct from older youth-work listings. Programme ages, session times, room hire and charges should be checked with the team; the availability of a building does not mean every club or facility is running. Main centre, Southampton overview and group contact pages do not publish a general public timetable. Arrange a visit or the relevant session before travelling.
Address
Civic Centre, Havelock Road, Southampton SO14 7FY
Telephone | Fax
023 8083 4536
Opening hours
New hours from 1 October 2026: Mon–Sat 10:00–16:30; Sun 11:00–16:00. Activity and group-booking times differ.
More information
Council museum presenting Southampton’s Titanic story and the wider history of the city, with interactive exhibitions and family activities. Admission and some workshops have charges; check the current ticket type and age requirements rather than assuming every event is included. The dedicated opening page explicitly introduces new hours from October 2026, corroborated by the contact page. School, SEN, ESOL and family-group arrangements are separate from ordinary visiting. Confirm accessibility, availability and any temporary changes before travelling.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
National charity-network locator for finding a Home-Start team by area or postcode. Local organisations provide their own support and assessment routes, so use the result for the family’s actual address and confirm whether Southampton is covered by the named service. A national listing is not a promise of an available volunteer, immediate referral or a home visit. Home-Start’s contact guidance distinguishes ordinary family support from urgent or emergency help. This is a directory rather than a Southampton branch with one address, phone or timetable.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
Helpline: 0808 800 2222; WhatsApp: 07441 444125
Opening hours
Phone/WhatsApp replies: Mon–Fri 09:00–21:00; weekends 10:00–15:00. Live chat same schedule, excluding bank holidays; written replies Mon–Fri 09:00–17:00.
More information
National parenting and family support for England and Wales, relevant to Southampton callers. Trained staff and volunteers listen, provide information and help people consider next steps; they do not give legal or medical advice. Confidentiality has safeguarding exceptions and busy lines may require another attempt. Telephone, chat and written contact are different channels with their own response arrangements. No physical walk-in office is associated with this helpline listing, and the service does not guarantee an immediate answer or replace emergency safeguarding services.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 1111
Opening hours
Telephone support: 24 hours daily. Online chat and messages follow the service’s current arrangements.
More information
National free listening and support service for children and young people, covering worries such as bullying, family problems, feelings and safety. The own contact guidance explains phone, one-to-one chat and private-account messages, with confidentiality and safeguarding limits. Some online routes require an account and written replies are different from a live call. This is a remote support service rather than an emergency dispatch centre or a Southampton office. If someone is in immediate danger, contact 999.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 5000
Opening hours
Telephone Mon–Fri 10:00–16:00. Written contact received 11:00–16:00 daily; the provider warns messages sent when that channel is closed will not be received.
More information
National child-protection advice service for adults worried about a child, including parents, carers and professionals. Specialists can discuss concerns, explain options and take safeguarding action where appropriate. The current own page publishes separate telephone and written-contact hours, so older descriptions of a 24-hour phone service are not used. Sharing information may lead to a referral where there is a serious safeguarding concern; no particular outcome or immediate response is guaranteed. Contact police or local children’s services if concern increases while waiting.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Charitable grant information for low-income families raising a disabled or seriously ill child or young person. Both household and additional-support criteria apply; a disability-benefit award alone does not determine eligibility. The current own page, reviewed 24 September 2026, says England’s Support for Families with Disabled Children programme is limited to first-time applicants from that date until the end of March 2027 because of demand. Check the specific programme and current application rules before relying on help. A grant or item is not guaranteed, and wider information support remains separate.
Health
Address
North Wing entrance, Southampton General Hospital, Tremona Road, Southampton SO16 6YD
Telephone | Fax
Hospital switchboard: 023 8077 7222; emergencies: 999
Opening hours
Emergency Department: 24 hours daily. Ward visiting and outpatient appointments have separate arrangements.
More information
Public NHS emergency department for major trauma, serious injuries and emergency treatment. The current hospital page directs ordinary vehicles to the North Wing drop-off via Tremona Road; the access road opposite the eye unit is restricted to emergency vehicles. The nearest car park is the main orange multi-storey and parking can be limited. Assessment prioritises clinical need, so an advertised operational target is not a waiting-time guarantee. Ask staff for interpretation support; use NHS 111 for advice about appropriate non-emergency services.
Address
Level B, Royal South Hants Hospital, Brintons Terrace, Southampton SO14 0YG; entrance beside car park F
Telephone | Fax
0333 999 7613; NHS 111 for appointment routing
Opening hours
Mon–Fri 07:30–22:00; weekends/bank holidays 08:00–22:00; last patient 21:30. X-ray banner says daily 08:00–21:00, while FAQ says 10:00–20:00: confirm directly.
More information
NHS urgent care delivered by Practice Plus Group for minor injuries and illnesses. The centre accepts walk-ins and encourages booking through NHS 111 where suitable; arrival and booking do not guarantee a particular waiting time. Its current page lists exclusions such as dental problems, repeat prescriptions and conditions requiring hospital admission. This is a separate part of Royal South Hants from the elective treatment hospital, which cannot answer UTC enquiries. The own X-ray timetable is inconsistent between its main panel and FAQ, so verify imaging availability before a special journey. Parking is charged.
Address
Adelaide: Western Community Hospital campus, William Macleod Way SO16 4XE; Nicholstown: Fanshawe Wing Level B, Royal South Hants, Brinton Terrace SO14 0YG; Portswood: 7 Belmont Road SO17 2GD, Southampton
Telephone | Fax
All three sites: 0300 123 7651
Opening hours
All sites Mon–Fri 08:00–18:30. Adelaide Sat 08:00–12:00; Portswood Sat 08:00–18:30; Nicholstown Sat closed. All sites Sun/bank holidays closed.
More information
Public NHS general practice with three separately identified Southampton sites. The current own contact page gives one shared phone number and different Saturday opening at Adelaide and Portswood; older practice directories can show different numbers or hours. Confirm the relevant site, registration arrangements and appointment type with the team. Step-free access, accessible toilets and disability support are described on the practice website. Opening hours do not mean every service or clinician is available throughout. NHS 111 is the listed route when the surgery is closed and urgent help is needed.
Address
St Marys: 1 Johnson Street SO14 1LT; Telephone House: 70–75 High Street SO14 2NW; Mulberry: 7 St Denys Road SO17 2GN; Victor Street, Shirley SO15 5SY, Southampton
Telephone | Fax
St Marys/Telephone House: 023 8033 3778; Mulberry: 023 8055 4161; Victor Street: 023 8070 6919
Opening hours
Core/phone Mon–Fri 08:00–18:30 except bank holidays. Routine reception 08:30–12:30 and 13:30–17:30; routine phone queries preferably 08:00–12:30/13:30–18:30. Booked extended sessions differ by site.
More information
NHS general-practice partnership serving several city neighbourhoods. The own contact page distinguishes core access, routine reception windows and limited booked early/evening sessions. Mulberry advertises Wednesday evenings from 18:30 and Friday mornings from 07:30; Victor Street has early access from 07:30 Wednesday to Friday. Ask the relevant surgery which arrangements apply to your registration and request. Some sites require vehicle registration at reception to avoid parking penalties. A published opening window is not a walk-in appointment guarantee; use the stated out-of-hours route when closed.
Address
Mary Seacole Wing, Level B/ground floor, Royal South Hants Hospital, Brintons Terrace, Southampton SO14 0YG
Telephone | Fax
0300 300 2016
Opening hours
Own clinic page: Fri 08:00–17:30; Mon–Thu closed. Tulip clinic Fri 15:30–17:30; young-person wait-to-be-seen Fri 15:00–17:00. Confirm session and age criteria.
More information
Public sexual and reproductive health service with testing, contraception and related specialist support. The specific clinic page currently publishes a Friday-only general timetable, rather than an assumed weekday service. It separately advertises a young-person clinic as both under-18s and 18-and-under in different panels; confirm eligibility with the team. Appointments can be arranged through the published service route, and sessions may close temporarily. A June closure notice is historical and is not treated as a current October closure. Wheelchair access, disabled parking and accessible toilet are listed.
Address
C Level, North Wing, Southampton General Hospital, Tremona Road, Southampton SO16 6YD
Telephone | Fax
Reception: 023 8120 6284
Opening hours
Mon–Fri 09:00–23:00; weekends/bank holidays 09:00–17:00.
More information
Public hospital assessment and treatment service intended to support suitable patients without an overnight admission. The provider explains that people may be referred from the Emergency Department or community services, mainly GPs; it is not advertised as an unrestricted replacement walk-in surgery. A frailty unit offers specialist assessment for older patients. Diagnostic tests and treatment depend on clinical assessment, and going home the same day is an aim rather than a guarantee. The reception number and service hours are distinct from the hospital switchboard, ward visiting and emergency opening.
Address
University Health Service, Building 48, University of Southampton, Highfield SO17 1BJ; Highfield Road Surgery, 38 Highfield Road, Southampton SO17 1PJ
Telephone | Fax
Main: 023 8055 7531; additional published number: 023 8067 8170
Opening hours
Term time Mon–Fri 08:00–17:30; weekends closed. Vacation phone lines close 12:30–14:00; occasional training/holiday changes are published separately.
More information
NHS general practice with a university-area main site and Highfield Road branch. Check the current catchment and registration process before relying on the service; university attendance alone does not establish every entitlement. The own opening page distinguishes term time from vacation phone lunch closures and occasional training sessions. Appointment, travel-vaccination and private-report services have separate arrangements and may have charges. The older commissioning-body wording on the page is not treated as current organisational advice. Contact the practice about the appropriate site and out-of-hours support.
Address
Lighthouse Bitterne, 432 Bitterne Road, Bitterne Village, Southampton SO18 1BS
Telephone | Fax
Text LIGHTHOUSE to 07789 390812; general Solent Mind office: 023 8202 7810
Opening hours
Bitterne daily 16:30–23:00; arrive for drop-in by 22:30. Other-site and remote arrangements should be checked separately.
More information
Community out-of-hours mental-health support run by Solent Mind with NHS partnership, for adults over 18. It offers in-the-moment support and peer contact, not medication, therapy or an Emergency Department. The current directly retrieved page lists Bitterne and Shirley, while an older indexed version mentions Shirley building works; confirm the other branch before travelling. Bitterne’s own timetable and arrival cut-off are recorded here, avoiding conflicting later times elsewhere on the site. Text and remote routes are available; for immediate danger or medical emergency use 999.
Address
The Adelaide Health Centre, William Macleod Way, Millbrook, Southampton SO16 4XE; behind the large Tesco
Telephone | Fax
023 8077 7502
Opening hours
Mon–Sat 09:00–21:00; Sun 09:00–19:00; bank holidays 10:00–17:00. Christmas/New Year Eve 09:00–19:00; Christmas/New Year Day closed; Boxing Day 10:00–17:00. Confirm dated exceptions.
More information
Independent commercial community pharmacy providing NHS dispensing and private services. Its own current contact page publishes late opening, Sunday hours and specific holiday exceptions; this is not an overnight or 24-hour pharmacy. The site describes step-free access, accessible toilet, disabled spaces and a consultation room. Check the actual service, stock, charge and booking requirement directly; an NHS prescription service does not make every consultation free. For urgent medicine needs outside opening, the provider links NHS 111. Published Easter hours are to be confirmed nearer the date.
Address
Ages 11–17: 35 The Avenue, Southampton SO17 1XN. Ages 11–25: Advice Centre, 13 High Street, Southampton SO14 2DF
Telephone | Fax
023 8022 4224
Opening hours
The Avenue ages 11–17: Tue/Wed/Thu drop-in 15:00–17:00, booked one-to-ones 17:00–18:00. High Street ages 11–25: Wed/Thu 15:00–18:30.
More information
Youth charity crisis-support sessions with different locations and age ranges. The current provider timetable takes precedence over older regional summary tables listing other days. Open-access sessions do not require advance referral, but individual appointments and remote support have their own routes. Youth workers can listen, help with coping and connect a young person to further help; this is not emergency medical assessment or a guaranteed therapy placement. Use the exact age-appropriate venue and session, and ask the team if arrangements have changed before a special journey.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official digital route to advice about urgent symptoms, injuries, dental concerns, mental health and medicines in England. It directs people towards appropriate services and does not provide a diagnosis. England coverage is relevant to Southampton, but the same online route must not be assumed to operate across all UK nations. It cannot issue fit notes or manage every appointment elsewhere in the NHS. Use telephone 111 where the online route is unsuitable and 999 for immediate danger.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official NHS pharmacy directory searchable by Southampton or an English postcode. Compare individual opening hours, Sunday and bank-holiday arrangements and the service needed before travelling. A pharmacy appearing in the directory does not guarantee a medicine is in stock, that every service is offered throughout opening or that care is free. Holiday rota notices are date-specific; an August or old Christmas list is not current cover. If no suitable pharmacy is open and medicines are urgently needed, NHS 111 can explain the appropriate route.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
NHS 111 – ask for mental-health triage; immediate danger: 999; SHOUT text HANTS to 85258
Opening hours
NHS 111 mental-health triage and SHOUT text support: 24 hours daily. Existing-team contacts have their own arrangements.
More information
Current local NHS guide to crisis support for Hampshire and the Isle of Wight. The mental-health triage route is available through 111 and can connect people with appropriate help. Existing service users may have their own crisis-team contact; these are distinct from general public support. This listing is a telephone/remote route, not a walk-in office at Trust headquarters. The page also links community Safe Havens, whose current own location pages should be checked for changes. It gives 999 or A&E for immediate danger and serious harm.
Address
Healthwatch Southampton, Southampton Voluntary Services, Kingsland Square, Southampton SO14 1NW
Telephone | Fax
023 8021 6018
Opening hours
Not available
More information
Independent local health and social-care champion delivered by Southampton Voluntary Services. The team provides information and signposting, gathers residents’ experiences and helps people understand routes for raising concerns. It is separate from a GP, emergency clinic or provider of treatment, and it cannot guarantee an appointment or a complaint outcome. The own main and contact pages publish a phone and address but no general opening timetable; arrange contact before visiting. Its pharmacy holiday articles apply only to the stated dates.
Housing
Address
Gateway, Civic Centre, Civic Centre Road, Southampton SO14 7LY; homelessness appointments arranged separately
Telephone | Fax
023 8083 2327; emergency out of hours: 023 8023 3344
Opening hours
Homelessness Unit Mon/Tue/Thu 08:30–16:30, Wed 10:00–16:30, Fri 08:30–16:00; Gateway public counter Mon–Fri 10:00–15:00
More information
Contact the Council early if your home is at risk or you have nowhere safe to stay. The live Homesearch page gives telephone advice and an appointment route; its online response target is not an emergency response promise. Emergency cases can approach Gateway. Gateway has moved from One Guildhall Square to the Civic Centre, as the local SO: Linked service entry confirms; counter hours differ from Homelessness Unit hours. Assessment depends on the household and applicable rules, and does not guarantee accommodation.
Address
30 Cranbury Avenue, Southampton SO14 0LT
Telephone | Fax
023 8022 3443; young people/parents: 023 8023 2450; young people floating support: 07753 815603 / 07921 289646
Opening hours
Day Centre Mon–Fri 10:00–14:00; specialist appointments and accommodation referral times separate
More information
The provider describes this as Southampton’s homeless hub. Its own current page states weekday opening from 10:00 to 14:00, which differs from the 09:00 start quoted on another charity’s page; use the provider’s timetable and confirm before travel. The separate young people and parents service covers ages 16–21 and takes accommodation referrals through the Council. A visit does not guarantee a hostel place.
Address
Registered office 14–15 Brunswick Place, Southampton SO15 2AQ; advice hubs: Central, Shirley and Woolston libraries
Telephone | Fax
Advice: 0808 278 7863; administration only: 023 8022 3659; Help to Claim: 0800 144 8444
Opening hours
Advice phone Mon–Fri 09:30–16:00; admin Mon–Fri 09:30–16:30; library hubs Wed Central, Thu Shirley, Fri Woolston 10:00–13:00; national listing office Mon–Fri 10:00–14:00, confirm access
More information
Free independent advice can help with housing, benefits, debt and related problems, with interpreter access where needed. Current local instructions direct walk-in initial advice to three library hubs; sessions have limited capacity and late arrivals may not be seen. The national office listing gives a separate Brunswick Place timetable and asks visitors to confirm access, so it is not treated as an unrestricted drop-in. The administration number cannot give advice. National live-chat schedules differ by topic; use the local advice line for Southampton support.
Address
Administrative base 125 Albert Road South, Southampton SO14 3FR; outreach drop-ins at the named community venues
Telephone | Fax
Floating support: 023 8001 2554; head office: 023 8063 4596
Opening hours
Mon Northam Big Difference 11–13; Tue Two Saints 09:30–13:30 plus St Christopher’s every 4th Tue 11–13; Wed Old Chemist 10–12, Central Library 10–13, Monty’s 1st Wed 10:30–12; Thu Above Bar 10–11:30; Fri St Mary’s 11–12:30, Shirley Warren Big Difference 13–15
More information
Free practical tenancy support is aimed at Southampton residents aged 18–65 who need help maintaining their homes, finances, wellbeing or employment. The current service page publishes venue-based drop-ins and dates including 27 October 2026 at St Christopher’s; these are not head-office reception hours. Wednesday Central Library includes Polish-speaking support. Confirm the venue and any holiday changes before travelling. The service offers tailored support rather than immediate housing allocation, and the administrative address is not advertised as a general walk-in counter.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 4444
Opening hours
Mon–Fri 08:00–17:00; weekends and bank holidays closed
More information
Free telephone housing advice for people who are homeless, have nowhere to stay tonight, face harm at home or risk losing their home within the next two months. This service advises on housing law in England, which is the relevant jurisdiction for Southampton. Shelter does not provide accommodation. High demand can mean a long wait, and calls still queued when the line closes are not answered. Ask for language support if needed; use the Council’s emergency route when urgent local homelessness assistance is required.
Address
Correspondence: Collins House, Bishopstoke Road, Eastleigh SO50 6AD, outside Southampton; contact centre serves Abri residents
Telephone | Fax
0300 123 1567; alternative out-of-hours 0208 051 8618; payment line 0161 649 2051
Opening hours
Phone Mon–Fri 08:30–17:00, Thu until 19:00; first Wed closed 10:00–12:30. Live chat 09:30–16:30, first Wed break 10:00–12:00. Emergencies outside hours via phone
More information
Registered housing provider contact for tenancy questions, repairs and account support; the Eastleigh address is published for correspondence and is not assumed to be an open reception. Online account access and payment facilities are separate from staffed telephone hours. Out-of-hours repairs must meet the provider’s emergency criteria; non-emergency call-outs can attract charges. New accommodation is subject to allocation or advertised eligibility and availability, rather than being supplied on request through this customer contact page.
Address
Registered correspondence office: Peninsular House, Wharf Road, Portsmouth PO2 8HB, outside Southampton
Telephone | Fax
0800 652 0898; WhatsApp 07401 329880
Opening hours
Staffed telephone/WhatsApp Mon–Thu 08:30–17:00, Fri 08:30–16:30; emergency repairs phone any time; online account separate
More information
Regional social housing provider offering support with existing tenancies, repairs and rent accounts. The registered office is in Portsmouth; contact the team to arrange any face-to-face discussion rather than assuming a Southampton drop-in. The same phone provides emergency repair reporting outside normal hours, and a non-emergency call-out may be charged. Automated chat and the online account can operate outside staffed hours. This is a housing-provider support route, not an offer of immediate available accommodation.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Council’s current portal replaces the former Homebid branding. It explains the housing register, suitability criteria, banding and bidding, with significant waiting times and no guarantee of a home. Read the allocations policy and keep household details and evidence up to date. The live page currently warns that portal messaging is unavailable because of demand while document uploads remain available; use the published contact routes for urgent questions.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Independent information and complaint routes for residents whose landlord belongs to the Ombudsman scheme. Normally raise the problem with the landlord and follow its complaints process first; the service also explains what to do when the landlord fails to respond. The resident pages cover representation, supporting records and how investigations work. It is not an emergency repair service or a housing allocation system, and acceptance of a complaint depends on the scheme and case circumstances.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official guidance explains protected tenancy deposits, prescribed information and disputes. The current page reflects assured periodic tenancies replacing assured shorthold tenancies in England on 1 May 2026; do not use older tenancy terminology without checking the agreement and jurisdiction. It distinguishes a holding deposit from a tenancy deposit and links to approved schemes. Southampton renters should check their own tenancy type and seek advice about a specific dispute; this guide does not decide a claim or guarantee repayment.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Current official guide covering tenancy types, repairs, safety, deposits, arrears and complaints. Its first page explains assured periodic tenancies and important exclusions, including some resident-landlord and student arrangements. Southampton is in England, so use the applicable England procedures and obtain case-specific advice before acting on an eviction or dispute.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official eligibility guide explaining the limited circumstances for a new Housing Benefit claim, including pension-age households and certain supported, sheltered or temporary accommodation. Many working-age housing-cost claims instead use Universal Credit. Income, savings, household, accommodation and immigration conditions can affect entitlement; no payment or eligibility is promised here. Use the linked guidance to identify the correct route and ask a qualified adviser if public-funds restrictions or mixed-age household rules are relevant.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official explanation of possible housing-cost help within Universal Credit, including private renting, social housing and some service charges. Supported or temporary accommodation can require Housing Benefit for rent instead, even where Universal Credit covers other living costs. The current guidance identifies England’s Crisis and Resilience Fund separately from discretionary housing payments elsewhere; local assistance is conditional. Report relevant changes through the proper account and obtain advice where rent, benefit caps or immigration restrictions complicate the claim.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Independent home-energy information brings together heating, insulation, damp, appliances and practical ways to reduce energy use, including advice for tenants who cannot alter the building. Select England for funding information relevant to Southampton and check current eligibility before paying for improvements. Suggested savings depend on the property and household and are not guaranteed.
Public transport
Address
Bluestar travel shop, Castle Way, Southampton SO14 2BX; round building near Bargate
Telephone | Fax
01202 338421
Opening hours
Shop Mon–Fri 09:30–17:00; weekends/bank holidays closed. Dated phone notices differ: 08:00–18:00(2024), 08:00–17:30(summer 2026); confirm current telephone cover
More information
Bus information, tickets and lost property are handled at the Castle Way shop, which replaced the Bargate Street location in 2024. The operator’s current lost-property page still confirms Castle Way and weekday shop hours; older directories continue to show the previous address. Published telephone schedules vary across dated notices, so they are kept separate from shop hours. Check current routes, fares and disruption before travelling.
Address
Blechynden Terrace, Southampton SO15 1AL
Telephone | Fax
SWR assisted travel: 0800 528 2100; Relay UK 18001 0800 528 2100
Opening hours
Ticket office Mon–Fri 05:40–20:45, Sat 06:00–20:45, Sun 06:30–20:45; station help Mon–Sat 04:30–02:00, Sun 05:30–01:00; assistance phone 24h except 25/26 Dec
More information
Official station information separates ticket-office opening from staff assistance hours and train departures. The current page reports toilet closures and a lift problem affecting platform 4/footbridge access; facilities and disruption can change, so recheck immediately before travel and arrange assistance where needed. The phone listed is SWR’s assistance service rather than a direct station counter. Fare validity, engineering work and alternative accessible routes must be checked for the individual journey; no general step-free guarantee is inferred from the standard station category.
Address
Terminal 1, Dock Gate 7, Town Quay Road, Southampton SO14 2AR; Red Jet Terminal 2, Town Quay SO14 2AQ
Telephone | Fax
023 8001 9192; accessibility specialist 01983 681263
Opening hours
T1 welcome desk Mon–Fri 06:30–18:00, weekends 08:00–18:00; café daily 07:30–19:30. T2 Mon–Fri 07:30–19:00, weekends 08:00–19:00. Phone Mon–Fri 08–19, weekends/BH 08–18; specialist Mon–Fri 07–15
More information
Terminal 1 serves vehicles, foot passengers and cyclists to East Cowes, while Terminal 2 serves the passenger-only Red Jet to West Cowes. Select the correct terminal and check current sailing and check-in instructions; desk hours are not the sailing timetable. The provider publishes different vehicle check-in windows by day, so follow the conditions for the booked crossing. Assistance can be discussed with the specialist before travel. Tickets and optional services are paid, and weather or operational changes can affect a crossing.
Address
Podium Car Park Level 0, Westquay, Harbour Parade, Southampton SO15 1QF
Telephone | Fax
023 8063 1263
Opening hours
Mon–Fri 09:15–16:00, last hire 14:00; closed weekends/bank holidays
More information
Southampton Voluntary Services hires mobility scooters, powerchairs and manual wheelchairs for city-centre use. Advance booking is recommended and first-time users need identification; ask about alternatives if supplying ID is difficult. The provider currently quotes £10 per day for scooters/powerchairs and £8 for manual chairs, cash only, while Westquay’s own accessibility page still publishes lower member/non-member rates. Confirm the actual charge before booking; free parking is not provided. Use Podium Level 0, rather than generic shopping-centre opening times or an old Castle Way address.
Address
147 Shirley Road, Southampton SO15 3FH; call before visiting
Telephone | Fax
023 8250 0050
Opening hours
Published contact hours Mon–Fri 09:30–15:00; same page also says office usually staffed 09:00–15:00, confirm before visiting; volunteer journeys arranged separately
More information
Local charity offering volunteer car transport to appointments or social engagements where alternatives are not possible, and travel buddies to rebuild confidence travelling independently. Help depends on volunteer availability and the person’s needs; this is not guaranteed medical transport, nursing or personal care. The dedicated contact page gives 147 Shirley Road; an older history section still mentions Northlands Road, so use the current contact instructions and call first.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Operator timetable directory for Southampton’s Unilink network and associated listed services. Check the direction, university term or vacation pattern, date and live disruption rather than relying on an old PDF. Current notices include the U6C diversion from the General Hospital towards Highfield between 19 October and 7 December 2026, plus city-centre changes. This is an online route directory, not the hours of a bus office.
Address
Southampton Airport terminal, Southampton SO18 2NL; in the Borough of Eastleigh, outside Southampton city
Telephone | Fax
Passenger enquiries 0344 481 7777; parking 0345 222 0541
Opening hours
Terminal opens 05:00 summer/05:30 winter, closes 23:00 or after last arrival; flights Mon–Fri 06:30–22:30, Sat 06:30–22:15, Sun 07:30–22:30; airline/check-in hours separate
More information
The airport’s passenger FAQ distinguishes terminal access from flight operating hours and states that overnight sleeping in the terminal is not permitted. Check the airline’s own document, baggage and check-in requirements before travelling; the airport cannot confirm an individual passenger’s travel entitlement. Special assistance should be requested through the airline in advance, normally at least 48 hours before flying. Airport Parkway rail and bus links offer alternatives to driving. Parking enquiries use a separate number, and charges or services can change.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Public travel-information hub brings together walking routes, cycling, buses, rail and local journey-planning links. It is useful for comparing alternatives and finding local active-travel activities, but older fare news remains visible on the homepage and must not be treated as a current fare promise. Check the individual operator for service availability and disruption; the Hythe Ferry’s own website currently states there is no scheduled passenger service.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official FAQ explains that Solent Go smartcard online sales ended 6 April 2026 and existing smartcards ceased to be valid after 29 June 2026. Tickets remain available through participating operator apps and paper sales on buses, subject to product and zone. The old Android Solent Go app was withdrawn. Check boundaries, operator acceptance and exclusions before buying; Isle of Wight bus travel and ferry crossings are not automatically included.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 528 2100; Relay UK 18001 0800 528 2100; national assistance 08000 223 720
Opening hours
Assisted Travel team 24h daily except 25 and 26 December
More information
Telephone and online assistance arrangements for rail travel, including help navigating stations or using a boarding ramp. SWR recommends booking at least two hours ahead so it can coordinate support, while explaining how to request help without a booking. Journeys involving another operator can depend on that operator’s contact hours. Station facilities or accessible rail-replacement vehicles can change, so describe the specific route and needs. This is an assistance service, not a guarantee that every train, lift or replacement coach will be accessible.
Address
Harbour Parade, Southampton SO15 1BA
Telephone | Fax
Existing booking/assistance 0371 781 8181; new telephone bookings 0871 781 8181
Opening hours
Station daily 08:00–16:30; existing-booking phone daily 08:00–18:00; assisted travel 08:00–20:00; new bookings 10:00–18:00
More information
Staffed coach station with waiting facilities and ticket machines available during station opening. Those hours do not define coach departure times; follow the ticket and arrive early. The provider publishes separate telephone windows for booking support and assisted travel. New-booking calls to 0871 cost 13p per minute plus the caller’s access charge and telephone bookings incur an additional fee; use the official online fare comparison where suitable. Assistance and accessibility should be discussed for the actual coach and journey, rather than inferred from the station being staffed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official online route to check eligibility and apply or renew a Blue Badge, with the local council responsible for assessment. Southampton uses the England scheme, where a badge can cost up to £10; a badge is not an automatic entitlement or permission to park everywhere. The page lists evidence such as identity, address and a photograph and explains reconsideration if refused. Use the separate procedure for a lost or damaged badge where applicable.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Public transport planner covering bus, rail, tram, coach and ferry options across Great Britain, with timetable and departure searches. Use the travel date, direction and accessibility needs when comparing a route, and then confirm disruption and fare conditions with the operator. Promotional summer notices on the page are not treated as continuing October discounts. The planner needs browser functionality for interactive searches; no personal journey or account was submitted.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Walk Wheel Cycle Trust, formerly Sustrans, provides route information for walking, wheeling and cycling, including a route finder and map links useful for Southampton-area journeys. Route descriptions, barriers, traffic conditions and suitability should be checked before setting out; a signed network does not mean every section is traffic-free or accessible to every cycle or mobility aid. Free web information is distinct from paid printed maps. The former Sustrans URL was verified redirecting to this current charity domain.
Business | Enterprise
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
023 9268 8055
Opening hours
Not available
More information
Public partnership serving Southampton, Portsmouth and the Isle of Wight with free impartial business support, skills programmes and signposting. The current service describes one-to-one advice, recruitment and apprenticeship support, workshops and training, with suitability assessed for the business. Contact the team to establish the relevant programme and meeting arrangements; no general Southampton walk-in address or telephone timetable is published on the checked service and main pages. Funding or training support is conditional, and signposting is not a grant award.
Address
First floor, Southampton Central Library, Civic Centre Road, Southampton SO14 7LW
Telephone | Fax
023 8254 5978; 023 8254 5979; 023 8254 5969
Opening hours
BIPC Mon–Fri 10:00–17:00; one-to-one sessions by booking; library general hours differ
More information
Council and British Library partnership offering free business-information sessions, market and funding research and introductory intellectual-property guidance. The dedicated BIPC pages publish their own weekday hours, separate from the wider library timetable. Some specialist resources are accessed through the centre; ask about availability and booking. Meeting-hub hire is a separate service and may be charged. Older travel instructions still mention First Bus routes, so plan travel with current operators. Advice and database access do not guarantee finance, customers or registered IP protection.
Address
Correspondence/registered office: Fareham College, Bishopsfield Road, Fareham PO14 1NH; Basingstoke office: Grove House, Lutyens Close, RG24 8AG; both outside Southampton
Telephone | Fax
Fareham 01329 242420; Basingstoke 01256 338633
Opening hours
Published opening 09:00–17:00; days are not specified on the contact page, confirm before visiting
More information
Member-led business organisation serving the wider county, including Southampton businesses, with connections, events and business support. The current contact page gives Fareham and Basingstoke offices; do not travel to an assumed Southampton office from an old directory. Membership packages and some events or specialist services have charges, so distinguish an initial enquiry from included member benefits. The published daily hours do not state which days apply. Ask the team about the appropriate service and current appointment or event arrangements.
Address
Solent Business Centre, 343 Millbrook Road West, Southampton SO15 0HW
Telephone | Fax
023 8051 8223
Opening hours
Not available
More information
Independent regional business organisation connecting companies, educators and public bodies through its Champion network, events and action groups. It also directs enquiries about its Enterprise Club and premises. This is distinct from the Council’s free Growth Service: membership, workspace and event terms may involve payment. The main, about and contact/location pages publish the Southampton address and telephone but no general reception timetable; arrange contact before visiting. Participation does not guarantee contracts, finance or a business premises allocation.
Address
Southampton Science Park, 2 Venture Road, Chilworth, Southampton SO16 7NP; outside Southampton city
Telephone | Fax
Science Park enquiries 023 8212 6580; SETsquared general 01225 388734
Opening hours
Not available
More information
University-linked accelerator for technology-led start-ups and spin-outs. The 21 September 2026 programme announcement invites applications by 11 December 2026 for the spring 2027 cohort, with an 18-week programme requiring one day each week at the Science Park. It describes funded participation for successful applicants and no equity taken; selection and commitment requirements still apply. The general contact page does not publish office hours, and programme attendance is not a public drop-in.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 998 1098; WhatsApp messaging 03330 047951
Opening hours
Mon–Fri 09:00–18:00, except bank holidays
More information
Government-listed free advice route for starting, running or growing a business in England, with telephone, messaging and webchat options. Southampton businesses should use the England service rather than the different Scotland, Wales or Northern Ireland contact routes listed on the same page. The team can signpost local growth support and appropriate information; it does not automatically award grants or approve a business. Describe the business stage and question, and check any specialist professional advice, eligibility or charges attached to a referred service.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official guide explains the sole-trader structure, personal liability, record keeping, tax registration and other business responsibilities. A sole trader and a limited company have different obligations, and working independently can require licences, insurance or further checks depending on the activity. Use current thresholds and filing rules from the full guide rather than assuming every small activity is exempt. This information does not grant immigration permission to be self-employed or replace individual accounting and legal advice.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search official company and officer information, filing documents and company status before choosing a name or checking a potential business contact. The service also links to filing and certified-document functions, which may require an account, identity verification or a fee. A public filing is not a government endorsement of a business or proof that its information is complete or reliable.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
HMRC’s current collection brings together videos, recorded and live webinars about tax basics, records, expenses, Self Assessment and Making Tax Digital. Updated links and publication dates help distinguish current learning from older material. Choose the session relevant to the business structure and tax year; a webinar is general education rather than a decision about an individual tax liability. Keep records and check the applicable official deadlines.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official introduction to copyright, patents, trade marks and designs, including ownership and the difference between automatic rights and protection that requires an application. It is useful preparation for a local BIPC enquiry. An idea, trading name or website does not automatically receive every form of protection; contracts and employment relationships can affect ownership. Specialist advice, searches, application fees and jurisdiction may matter. Specialist advice may be needed to assess a particular ownership or protection question.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Government-backed scheme offering an unsecured personal loan for eligible business purposes, with business-plan support and mentoring. The current own pages quote a fixed 7.5% annual interest rate and extend the initial trading-age criterion to less than 60 months, following changes on 6 April 2026; older 6% material is not used. This is repayable personal borrowing, not a grant, and affordability and eligibility checks apply.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Charitable support for people developing ventures that address social problems. Its programmes combine tailored awards with coaching, mentoring and business or specialist help, according to the programme and selection process. Check current application rounds, permitted uses, eligibility and reporting requirements rather than assuming funding is continually available or guaranteed. The public information is useful for Southampton community-enterprise ideas; it is an online national resource and does not represent a local walk-in office or a promise of an award.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Co-operatives UK explains how to test a co-operative idea, choose a structure, plan the business and find specialist support. It also links to programmes and introductory webinars. Free introductory guidance should be distinguished from paid registration, membership or professional services, and funded support depends on the programme. A co-operative structure does not remove tax, regulatory or immigration obligations.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Current government business portal links starting and growing a UK business, skills and Business Academy learning, employing people and international trade guidance. Use the business stage and nation to identify the relevant support, and check programme-specific conditions before committing to training, finance or recruitment. Free information does not mean every linked course, service or funding product is free or available to every business.
Immigration | Public authorities
Address
Civic Centre, Civic Centre Road, Southampton SO14 7LY
Telephone | Fax
Council switchboard 023 8083 3000; emergency out of hours 023 8023 3344; Relay UK 18001before full number
Opening hours
Gateway Mon–Fri 10:00–15:00; indexed Council switchboard Mon/Tue/Thu 08:30–17:00, Wed 09:00–17:00, Fri 08:30–16:30, closed bank holidays
More information
Local Council access point for help using public services, self-service terminals and urgent enquiries such as homelessness. Gateway is now in the Civic Centre, rather than One Guildhall Square. Counter hours are confirmed by the local SO: Linked service record and differ from telephone department schedules. General phone hours come from the Council’s older indexed contact page and should be reconfirmed.
Address
Southampton Register Office, 6a Bugle Street, Southampton SO14 2AJ
Telephone | Fax
023 8091 5327
Opening hours
Face-to-face registration by appointment; current own general reception timetable could not be confirmed, check when arranging the visit
More information
The official NHS regional family-information service explains the Southampton registration route and identifies the appointment location at 6aBugle Street. It distinguishes Southampton residents from families using the wider Hampshire registration district, which has different offices and contacts. The government’s official location record corroborates the Southampton address and phone. Direct Council pages were protected and third-party opening schedules conflict, so no unverified counter timetable is presented as current. Check the correct registration district, appointment and required evidence directly before travel.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official explanation of the digital record of identity, immigration status and conditions, with routes to access a UKVI account, view status and resolve errors. An eVisa records existing status; reading the guide or creating an account does not itself grant permission to live, work or study in the UK. Check the relevant account and travel-document guidance before travel or an employment check. This is an online national service and does not represent a local Southampton immigration office.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official route for viewing digital immigration information and generating a time-limited share code for an appropriate status check. The current guide describes 90-day codes and the account credentials needed, with help if the record is wrong or cannot be accessed. Select the proper purpose when proving status; different checks have different requirements, and right-to-rent checks concern England. A share code does not create new rights or replace an immigration decision.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check first whether a National Insurance number already exists, including in relevant UKVI records or previous employment documents. The official guide explains who can apply, identity evidence and possible follow-up appointments. A National Insurance number is not proof of permission to work; the relevant right-to-work rules apply separately. The England/Great Britain application helpline is 0800 141 2079, Monday–Friday 08:00–17:00, with Relay UK 18001before the number. Do not use a paid intermediary simply to reach the government application.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official guide for relevant EU, EEA, Swiss citizens and eligible family members, including settled and pre-settled status. Most original applications had a 30 June 2021deadline; later routes, joining-family deadlines and reasonable grounds must be checked against the current rules. The page also explains moving from pre-settled to settled status and possible automatic processes. Residence, nationality or a past application alone does not establish the outcome of an individual case. Seek appropriately regulated advice where eligibility or evidence is uncertain.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official account-maintenance guide covers current passport or travel-document details, address, contact information and certain identity changes. Keeping the account aligned with the document used for travel can help avoid problems, but this does not guarantee boarding or admission. Some changes are restricted while a visa decision is pending, and changing the account is not the same as altering an immigration application or grant of status. Follow the precise service instructions and use the support route if sign-in details are inaccessible.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official guide links to the Immigration Advice Authority adviser finder and the relevant professional bodies for solicitors. Check the adviser’s registration, permitted work and fees before engaging them; charity or community support does not automatically include advice at every legal level. Advisers can explain options or assist with applications but do not decide immigration cases. This is a directory route useful for Southampton residents, with no assumption that every listed organisation accepts new clients or offers free representation.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Government contact guide directs users to the appropriate UKVI team according to the enquiry and location. Contact-centre support is distinct from regulated legal advice: staff cannot tell someone which visa they personally should choose, guarantee success or promise a decision date. Use the current route rather than an old general telephone number copied from a directory. The public introduction was read without answering personal-case questions, logging in, submitting an enquiry or paying for a contact service.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find the right HMRC contact for Income Tax, National Insurance, Self Assessment and other tax services. Different topics have different telephone hours, online services and evidence requirements; use the current specific entry rather than assuming one general helpline can resolve every issue. Protect personal identifiers and contact HMRC through the official route if a message may be fraudulent. This listing is a service directory, not tax advice or confirmation of a person’s liability, residence status or entitlement.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official electoral registration service explains the age, nationality and immigration conditions relevant to England, with different rules for Scotland and Wales. Moving home or changing relevant details can require a new registration; eligibility for a particular election still needs to be checked. The page also explains the open register and a separate anonymous-registration procedure for safety concerns. Southampton residents can ask their electoral registration office if already registered.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
999emergency; 101non-emergency; from abroad+44 1962 841534; Relay UK 18001 101
Opening hours
Emergency 999 for immediate danger; non-emergency phone/online routes distinct from police-station counter opening
More information
Official regional police contact page provides emergency and non-emergency routes and explains interpreter access: tell the operator the required language. Use 999 for immediate danger, violence or a crime happening now; routine online reporting is not an emergency response. The station finder should be checked before travelling because public counters differ from operational police availability. This entry is for remote contact and does not invent a staffed Southampton counter timetable.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official starting point distinguishes new benefit claims, existing claims and changing an appointment, with a link to the local office search. Use the address and contact on the relevant appointment letter or current office record rather than assuming every office offers unrestricted walk-in advice. Universal Credit and other benefits have different channels and eligibility conditions. The guide also explains complaints and separate Northern Ireland routes.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Information Commissioner’s public guidance explains data-protection and information rights, including requesting personal records, nuisance marketing and raising concerns about an organisation’s handling of data. Start with the relevant guidance and the organisation’s own complaint or information-request process, then check the regulator’s route and remit. This does not guarantee disclosure, compensation or a particular complaint outcome. It is a national online information resource, not a local Council service or immigration decision-making body.
More services | Integration
Address
Administrative/appointment base: Voluntary Action Centre, Kingsland Square, St Mary Street, Southampton SO14 1NW; community advice venues arranged separately
Telephone | Fax
General 023 8022 1111; advice WhatsApp 07724 592661; learning WhatsApp 07895 293139
Opening hours
Friday Avenue Multicultural Centre drop-in 09:30–12:00; other community desks confirm directly; new administrative base is not an advice drop-in
More information
Local City Life Church project supports refugees, people seeking asylum and families with practical access to housing, benefits, education, healthcare and other services. Its current page limits immigration advice to IAA Level 1 and explicitly excludes some matters, including EUSS and higher-level settlement or human-rights applications. James Street is an old location: the published move information identifies the Voluntary Action Centre for staff, classes and booked appointments, with advice at community desks. Ask the current team which route fits the enquiry; capacity and referral suitability vary.
Address
Avenue Multicultural Centre, Avenue St Andrew’s URC, The Avenue, Southampton SO17 1XQ; correspondence: PO Box 1615, Southampton SO17 3WF
Telephone | Fax
Not available
Opening hours
Friday drop-in 09:30–12:00; one-to-one support and English teaching by arrangement
More information
Volunteer charity offers befriending, practical support and opportunities to meet others, with a Friday drop-in for refugees and people seeking asylum. Its own current venue page describes SWVG and CLEAR desks, refreshments, activities and English lessons for eligible participants; these are not a guaranteed accredited ESOL place or specialist legal representation. The venue’s own church contact confirms the street address; the PO Box is for correspondence. SWVG’s main, service, contact and location pages publish no own phone number, so none is invented or borrowed from a partner charity.
Address
Voluntary Action Centre, St Mary Street, Southampton SO14 1NW; actual class venue confirmed at assessment
Telephone | Fax
Learning WhatsApp 07895 293139; general 023 8022 1111
Opening hours
Main courses term time Sep–Jul over 30 weeks; normally 2two-hour classes/week, or 1where crèche provided; exact class times allocated separately
More information
Local ESOL provision covers Pre-Entry and Entry Levels 1–3, with progression towards Trinity examinations. The current own page says all main courses are full and new referrals are not being accepted at this time; a general enquiry form elsewhere is not evidence of an available place. Subsidy keeps fees low but a contribution may be requested, while exam costs are included under the published course arrangements. Limited crèche places are conditional. Ask about alternatives or future reopening rather than assuming an immediate free course or guaranteed childcare place.
Address
College: Middle Road, Bitterne, Southampton SO19 7TB; most daytime adult courses at Masonic Lodge, Albion Place, Southampton SO14 2DD, confirm ESOL venue
Telephone | Fax
Adult learning 023 8044 6156; College 023 8043 5636
Opening hours
College phone lines Mon–Fri 09:00–16:30; ESOL assessment, teaching times and actual venue confirmed with adult team
More information
Public further-education route offering ESOL alongside practical employability and digital skills. The adult-learning team assesses the learner’s level and explains the current programme, funding and evidence requirements. General adult-course information identifies an off-site daytime venue, so confirm the specific ESOL classroom rather than assuming Middle Road. Most adult courses may be funded subject to assessment, but enrolment, documents and any payment requirements must be completed before a place is confirmed.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
Community Navigation 023 8021 6050; community development/SVS023 8022 8291
Opening hours
Not available
More information
Local service helps Southampton residents connect with community groups, advice, food support, volunteering and other activities. The published description covers SO14–SO19 residents and distinguishes an individual navigation enquiry from an organisation seeking development support. Contact the navigation team first to discuss what help fits the person and any next-step arrangements. The main and contact pages give the phone numbers but no own general navigation timetable or unrestricted walk-in base; SVS’s separate office hours are not substituted. A referral does not guarantee acceptance by another service.
Address
132 St Mary Street, Southampton SO14 1NX
Telephone | Fax
Main/contact 023 8067 8500; course-page additional printed number 023 8076 8500, confirm
Opening hours
Not available
More information
Independent Southampton training provider describes ESOL learning for work, further study and daily life, with free places for learners meeting funding conditions and a published £150per-term fee otherwise. The page describes two weekly two-hour lessons, but the homepage still contains 2021–2022term dates, so present availability, fees and teaching arrangements must be confirmed. Its course text prints a second conflicting phone number; the main contact number is listed first. Main, course and contact/location pages publish no general office hours. This is conditional funded or paid provision, not a universal free-course promise.
Address
Voluntary Action Centre, St Mary Street, Kingsland Square, Southampton SO14 1NW
Telephone | Fax
023 8022 8291
Opening hours
Published SVS office Mon–Fri 09:00–17:00; volunteering appointments and activities arranged separately
More information
The city’s Volunteer Centre connects people with local charities and community activities, from one-off help to regular roles. This can support confidence, social connections and skill development, with the role matched to interests and practical needs. Check the actual organisation’s safeguarding, age, expense and training arrangements; volunteering is not a paid job or an automatic route to employment. The official local page links current opportunities through SO: Linked. Contact SVS before a visit if specific support or accessibility arrangements are needed.
Address
Registered correspondence office: 121 Church Street, Southampton SO15 5LW; training delivered at arranged community venues
Telephone | Fax
Current own website 07563 766188
Opening hours
Not available
More information
Local charity provides accessible community-development and practical skills training, with subsidised work through organisations serving adult Southampton residents in SO14–SO19. Topics include committee skills, food safety, healthy cooking and community development; courses and accreditation depend on the programme. Private or outside-city training may have fees. The live website publishes a mobile contact, while its linked contact page is broken; main, about and FAQ pages do not give general public office hours. The official company register supplies the registered address, which is not advertised as a drop-in classroom.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 8010 503
Opening hours
Asylum freephone, webchat and issue reporting 24 hours/day, 7 days/week; separate complaints inbox Mon–Fri 09:00–17:00excluding bank holidays
More information
National charity’s asylum support contact explains help with the support system, accommodation issues and accessing the appropriate service. Its current 22 July 2026 contact page confirms the free helpline and distinguishes round-the-clock asylum channels from the limited-hours complaints inbox. Assistance does not determine an asylum decision or guarantee accommodation or financial support. Use the published service-user routes for the relevant issue; third-party representatives need appropriate consent.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official resource explains practical and emotional help for refugees and people seeking asylum, including local service contacts, casework, signposting and family-related support routes. Availability and the type of help depend on the local service and individual circumstances. The Red Cross cannot refer someone into the UK Resettlement Scheme or decide eligibility for it. Use the current local-service finder rather than assuming a Southampton office has an open counter. This is an online service overview and directory, not an immigration decision or a guaranteed payment.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official FAQ confirms that LearnEnglish learning materials can be used free without an account, with resources organised by level. Free practice is distinct from structured self-study subscriptions, live classes and private tutoring, which have their own paid terms. The optional adult account and approximate level test do not provide an accredited English qualification or accepted immigration test result.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Free public learning resources cover vocabulary, grammar, pronunciation, work English, news-based activities and listening practice, with material at different levels. Programmes such as 6 Minute English can support a regular study routine alongside a local class or conversation group. The website is a self-study resource rather than a taught Southampton course, personal tutoring service or accredited examination.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
National adult-education charity’s ESOL directory offers level, location and online/in-person filters and explains the initial skills check. Funding depends on the course and the learner’s residence and circumstances: current results include courses restricted to specific devolved areas, so a London or West Yorkshire offer is not automatically available to a Southampton resident. Ask learner support on 0300 303 3464about suitable options and any charges.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Free Open University course develops everyday speaking, listening, reading and writing through activities that can be studied at the learner’s pace. It describes approximately 48 hours of study and offers optional account-based progress, quizzes and a participation badge. The course does not cover every part of England’s Functional Skills Level 1curriculum, and the badge or statement is not the formal qualification or a visa-approved language test.