City: GB / Stoke-on-Trent
Useful contacts for jobs, language courses, public authorities, residence, housing, family, health, transport, businesses, universities and social services in Stoke-on-Trent.
Jobs | Training | Careers
Address
Current hub page: Swann House, Stoke-on-Trent ST4 4SY; own Local Offer directory still lists 1 Smithfield, Leonard Coates Way, Hanley ST1 1FA
Telephone | Fax
01782 231215
Opening hours
Own Local Offer directory lists Mon–Fri 09:00–17:00 at Smithfield; the current Swann House page gives no hub timetable. Confirm venue and current hours.
More information
Council employment and skills service connects local residents with employers and offers practical support towards work. Its current hub combines recruitment brokerage, Connect to Work and an Apprenticeship Hub. The job-seeker page describes individual help with CVs, application forms, interview preparation and identifying suitable training. The current main page and the Council’s own directory disagree on the office location, so call before making a visit and do not assume the directory timetable applies to Swann House. Eligibility and the particular support available depend on the programme; advice does not secure a job or funded training place.
Address
Cauldon Campus, Stoke Road, Shelton ST4 2DG; Burslem Campus, Moorland Road ST6 1JJ; teaching site depends on apprenticeship
Telephone | Fax
Apprenticeship team 01782 603603; general 01782 208208; admissions 01782 603634; student assistance 01782 603604
Opening hours
Admissions term: Cauldon Mon/Tue 08:30–18:00, Wed/Thu 08:30–16:30, Fri 08:30–16:00; Burslem Mon/Wed 08:30–16:30, Tue/Thu 08:30–18:00, Fri 08:30–16:00. Non-term both Mon–Fri 08:30–16:00. Last enrolment 30 minutes before closing.
More information
Public further-education college combines employment with training in a range of vocational sectors. The apprenticeship page directs learners to current vacancies and the specialist team; a course enquiry alone is not an employer offer. Confirm the actual campus, workplace, qualification level and entry requirements before applying. The published hours here are admissions reception, rather than a promise that apprenticeship staff or teaching rooms are available throughout. Student Assistance has different hours: term Mon–Thu 08:30–16:00 and Fri 08:30–15:30; non-term Mon–Fri 08:00–15:30. Funding and learner support are assessed individually.
Address
Learning and Skills Hub, High Street, Tunstall, Stoke-on-Trent ST6 5TJ; actual courses at venues across the city
Telephone | Fax
01782 234775
Opening hours
Adult Learning phone lines Mon–Thu 09:00–17:00; Fri 09:00–16:30. Class and enrolment appointments have separate times.
More information
Council provision for residents aged 19 and over includes essential English, maths and digital skills, vocational learning, community and family courses and Pre-Entry ESOL. Start with an assessment or discussion about a suitable level and venue. The current own subject page identifies High Street in Tunstall; older material naming Woodland Street is not used as a current location. Course registration is an expression of interest until the engagement team confirms suitability and enrolment. Identity, residence and relevant income or benefit evidence may be requested. Fees, concessions and funding depend on the programme and individual eligibility.
Address
YMCA North Staffordshire, Harding Road, Hanley, Stoke-on-Trent ST1 3AE
Telephone | Fax
Training enquiries 01782 222376; general 0300 102 4550
Opening hours
General YMCA reception/site advertised open 24/7. Training sessions and coach appointments arranged separately; no general training-team timetable published.
More information
Local charity offers a training and employment coach, personalised learning and routes towards recognised qualifications. Its YES Youth Employment Skills programme is aimed at young people aged 16–24 in Stoke-on-Trent. Ask which current pathway suits the learner and whether a referral, assessment or enrolment is required. The same page also describes school-commissioned alternative provision for younger pupils, which has separate referral and pricing arrangements. General round-the-clock YMCA opening must not be interpreted as a 24-hour training desk or an immediately available course. A programme enquiry does not guarantee a place or employment.
Address
Hanley Training Centre, 29–33 New Hall Street, Hanley, Stoke-on-Trent ST1 5HQ
Telephone | Fax
Hanley 01782 219919; head office 01785 815115
Opening hours
Hanley centre Mon–Fri 08:30–16:30. Teaching and booked assessment times vary.
More information
Independent training provider with a local Hanley centre and other centres outside the city. Its current offer includes childcare, hair and beauty, barbering, health and social care, business administration and occupational studies, with English, maths and digital learning where needed. Discuss age, entry level, attendance pattern and the route towards a qualification with the centre. This is independent provision; funded programmes or bursary assistance depend on eligibility and are not a universal promise of free courses. An advertised centre opening window does not establish the timetable or availability of every course.
Address
Main reception, Newcastle College, Knutton Lane, Newcastle-under-Lyme ST5 2GB – outside Stoke-on-Trent
Telephone | Fax
Hub 01782 254287; current campus general 01782 715111; own FAQ also lists 01782 254254
Opening hours
Not available
More information
Public college group offers a free apprenticeship-advice service covering CVs, applications, interviews and links to regional employers. The Newcastle hub is in the main reception area, outside the Stoke-on-Trent city boundary. A conditional course offer still requires an appropriate employer match; an interview or trial may be part of recruitment. The own hub and campus pages publish contacts and location, while the FAQ retains a different general telephone number. No regular hub reception timetable is stated in the checked main, campus and Student Services pages, so arrange contact before travelling.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 072 0288
Opening hours
Mon–Fri 08:00–18:00; closed weekends and bank holidays.
More information
The official careers-information site directs adults in England to the DWP Jobs and Careers Service and this telephone advice line. It can help a Stoke-on-Trent resident explore skills and realistic next steps towards work or training. Younger people should check the separate guidance according to whether they are in school, college or training, with local-authority and provider advisers also relevant. This is remote careers advice rather than a local walk-in office, a course award or a guarantee of employment. Use the current published number and discuss the appropriate pathway with an adviser.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official starting point for full-time and part-time vacancies in England, Scotland and Wales. Search Stoke-on-Trent or a suitable commuting area and read the individual employer’s duties, hours, pay, location, qualifications and closing date. Northern Ireland has a different search service. A listing can change or close and does not establish the applicant’s right to work or suitability. Use recruitment contacts in the advert for vacancy questions and check who is handling an application before supplying personal information.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Council recruitment hub links current vacancies, placements and routes into services such as adult and children’s social care. It is useful for comparing public-service roles with different qualifications, duties and recruitment processes. Read the actual advert and employer details rather than treating the hub as an offer of work. Application deadlines, safeguarding checks and requirements depend on the post, and the inclusion of a career area does not mean a specific vacancy remains open. The JET support link is a separate advice route.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Government apprenticeship search allows filtering by employer or subject and city or postcode. Compare Stoke-on-Trent opportunities with nearby locations, checking travel, paid working hours, training provider and qualification level. An apprenticeship is employment with learning, so a college-course enquiry and an employer selection process are distinct steps. Check the current advert, closing date and personal eligibility before applying; a saved vacancy or search result does not guarantee an interview, funded place or suitable job.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official NHS recruitment platform for clinical and non-clinical work. Search Stoke-on-Trent and read the employing organisation, actual hospital or community base and any professional-registration requirements in each advert. Vacancy questions belong with the employer. Platform support is separately available on 0300 330 1013, Monday to Friday 08:00–18:00 excluding bank holidays. Some employers use different application systems. Browsing vacancies or creating a saved search does not establish continuing availability, right to work or an offer of employment.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0300 123 1100; Relay UK 18001 0300 123 1100
Opening hours
Mon–Fri 08:00–18:00.
More information
Free independent advice for workers and employers about workplace problems and employment rights. Advisers explain the law and possible options, including relevant risks, but do not take sides, give a legal opinion or act as a representative. An interpreter can be requested by phone; accessibility routes are available. The advice is free although telephone-provider charges can apply. Prepare the main questions and relevant workplace documents before calling, and check any applicable deadlines separately. The helpline is not the correct service for P45 or P60 tax-document problems.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official guide explains possible practical support for a person with a disability or health condition to obtain or retain work. It covers equipment, support workers, travel and communication support, subject to the relevant route and eligibility assessment. Workplace reasonable adjustments remain the employer’s separate responsibility. Read the current guidance before buying equipment or expecting reimbursement, and discuss the appropriate application route where mental-health support or interview communication is involved. This guide does not establish an individual grant entitlement.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Government guide brings together careers advice, digital and numeracy learning, apprenticeship information and help with learning costs. It distinguishes the services of the four UK nations; the England route is relevant to Stoke-on-Trent. Explore the linked provider’s actual course level, assessment, teaching location and present funding rules before committing. Grants, bursaries, learner support and loans have different conditions. A free online learning resource is not necessarily an accredited course or evidence that a particular college place is funded or available.
Universities | Colleges
Address
College Road, University Quarter, Stoke-on-Trent ST4 2DE; teaching also on Leek Road, depending on course
Telephone | Fax
General 01782 294000; prospective students 01782 294400; WhatsApp 01782 580500
Opening hours
Not available
More information
Local university offers undergraduate, postgraduate, apprenticeship and distance-learning routes across several subject areas. Check the exact teaching campus: the Stoke-on-Trent sites are distinct from Stafford’s health-innovation centre and the London campus. The current public contact, campus and welcome-enquiry pages identify relevant teams but do not publish a universal admissions or reception timetable. Business Services and the sports centre have their own hours, which should not be substituted for student enquiries. Compare course content, entry and English-language requirements, fees and available support directly; an enquiry or open-day booking does not establish admission or funding.
Address
University reception, Denise Coates Foundation Building, Keele University, Keele, Staffordshire ST5 5BG – outside Stoke-on-Trent
Telephone | Fax
Switchboard 01782 732000; prospective students 01782 288686; admissions 01782 734010; WhatsApp 07727 980190
Opening hours
Reception Mon–Fri 08:00–16:00; switchboard Mon–Fri 08:00–17:00. Student Services Hub 09:00–17:00, term-time Tue/Thu until 18:30. Weekends/bank holidays closed; vacation variations possible.
More information
Nearby research university provides a broad choice of courses and campus services. The main visitor reception and Student Services Hub are in different buildings; use the relevant team rather than assuming that every enquiry is handled at the main entrance. The current own contact page distinguishes prospective-student enquiries from an existing application and gives the contacts retained here. Older indexed contacts may differ. Confirm the particular course, travel, qualification requirements and costs before applying. Reception opening does not mean that an academic department is available without an appointment or that a course place is guaranteed.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
National course and application resource for comparing higher-education options in Stoke-on-Trent and elsewhere. Search by subject, institution, qualification and location, then follow the provider’s detailed course information. Application cycles, deadlines, reference requirements and fees can change, so use the guidance for the intended start year. A listing, saved choice or application does not secure a place or funding. Sponsored content should be distinguished from an independent assessment of whether a course meets the learner’s needs.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Official UK service helps compare undergraduate courses using published course information, student-experience results and other data. Search the local universities and nearby alternatives, then check what period, sample and course grouping each measure describes. Some data can combine courses or come from earlier cohorts, so a comparison is not a prediction of an individual outcome. Use current institutional information for entry criteria, actual teaching location, fees and delivery mode before deciding. A saved course is not an application or offer.
Address
Newcastle College, Knutton Lane, Newcastle-under-Lyme ST5 2GB – outside Stoke-on-Trent; some courses instead at Stafford or other group campuses
Telephone | Fax
HE enquiries 01782 254254; Newcastle current campus general 01782 715111; Stafford 01785 223800
Opening hours
Not available
More information
Public college group offers higher technical and university-level courses including HNCs, HNDs, foundation degrees and teaching qualifications. The current catalogue identifies the campus for each programme; Newcastle-under-Lyme is nearby but outside the city, and several engineering options are based in Stafford. The course-specific qualification, awarding arrangements and progression route should be compared with a university degree. General funding examples and repayment figures on a promotional page should not replace current Student Finance guidance for the learner’s start date and circumstances. No general HE reception hours are published in the checked own course, campus and Student Services pages.
Address
Kedleston Road, Derby DE22 1GB – outside Stoke-on-Trent; exact teaching site depends on course
Telephone | Fax
General 01332 590500; UK enquiries 01332 591044; applications 01332 591167; international 01332 529009; online learning 01332 594000
Opening hours
Enquiry phone Mon/Tue/Wed/Fri 09:00–16:30, Thu 10:30–16:30. Kedleston campus Mon–Thu 07:00–22:30, Fri 07:00–21:00, weekends 08:00–17:30; service hours differ.
More information
Regional university is an explicitly outside-city option offering a range of campus and online programmes. Compare the actual course, commute and delivery requirements rather than assuming a Derby listing is locally taught in Stoke-on-Trent. Its own contact page separates prospective-student enquiries, existing applications and online-learning contacts. The campus-opening page describes building access, not continuous availability of every adviser, class or laboratory. Confirm entry qualifications, fees, placements and funding directly with the relevant team. A course enquiry or campus visit does not guarantee admission.
Address
Exton Park, Parkgate Road, Chester CH1 4BJ – outside Stoke-on-Trent; other university sites serve different courses
Telephone | Fax
General/admissions 01244 511000; international 01244 512465; Student Services 01244 511550
Opening hours
Not available
More information
Regional university provides another institutional option across undergraduate and postgraduate subjects. Exton Park is the main Chester location, while the university also lists other centres, so verify the teaching address for the selected programme before considering travel or accommodation. The own main, contact and campus pages give separate admissions, international and Student Services routes but no general admissions reception timetable. Library or computer-lab access is not a general public-office opening window. Course availability, overseas qualification assessment, fee status and scholarships depend on the actual programme and applicant.
Address
Harper Adams University, Edgmond, Newport, Shropshire TF10 8NB – outside Stoke-on-Trent; some provision at The Quad, Telford
Telephone | Fax
Main reception 01952 820280; current admissions 0300 131 3950; taught postgraduate 01952 815289; Student Services 01952 815396
Opening hours
Not available
More information
Specialist university offers land-based, engineering, animal, environmental, food and related study. It is a regional alternative outside Stoke-on-Trent rather than a local city campus. Confirm whether a programme is taught at Edgmond or another location, and arrange a visit through the relevant team. The current own directory and applicant FAQ give a newer admissions number; older application pages and PDFs retain different numbers or hours. No current general reception or admissions timetable appears in the checked main, contact, visitor and location records. Admission, funding, placements and professional recognition require course-specific confirmation.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
National distance-learning university catalogue covers a wide range of subjects including computing, languages, business, education, health and sciences. It is an online alternative rather than a teaching campus in Stoke-on-Trent. Select the correct country of residence, then check the individual qualification, modules, study intensity, assessment and any attendance or placement requirements. Fees and support depend on the course and learner. Flexible study should be assessed against realistic weekly commitments; the catalogue does not establish eligibility, accreditation for a particular profession or an immediately available place.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Jisc graduate-careers resource includes postgraduate course search and information about career routes. Compare subject, qualification, study mode and institution, then follow the actual provider’s entry and funding information. A postgraduate listing may be online or based outside Stoke-on-Trent; check the teaching address and practical attendance requirements. Course advertising and career descriptions are not a guarantee of admission, a particular salary or professional recognition. Use the resource alongside direct discussion with the institution where an overseas qualification or unusual entry route is involved.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official undergraduate-finance guide explains tuition-fee and maintenance support and links eligibility, application and repayment information. Residence, immigration status, prior study and the course all matter; moving to Stoke-on-Trent alone does not establish entitlement. The current guidance distinguishes changes for courses starting on or after 1 January 2027, so use the route matching the actual start date. Loans, grants and bursaries have different conditions. Confirm personal eligibility through the appropriate official guidance rather than relying on a college’s illustrative promotional figures.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official qualification-comparison information service managed by Ecctis for the UK government. It describes the Statement of Comparability and other services for specific qualifications and purposes. A comparison can help explain an overseas award in relation to UK education, but a university, employer or professional regulator still decides whether to accept it. Check the correct service, documentary requirements and fees before ordering. This is online information rather than a local admissions desk, and a comparison statement does not itself grant study, work or immigration permission.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
England’s higher-education regulator provides information about student protection, course quality, consumer rights and reporting concerns. Use it to understand possible routes where a problem affects teaching or institutional conduct. An individual complaint may first require the provider’s own procedure and an appropriate external complaints body; notifying the regulator is not a promise of compensation or a decision on a personal case. Its England remit is relevant to Stoke-on-Trent and should not be transferred unchanged to Scotland, Wales or Northern Ireland.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
British Council planning hub links guidance on selecting a university or course, study modes, applications, events and English-language preparation. It is useful for international learners comparing local and regional options with study elsewhere in the UK. Follow the institution’s current entry and course information and official immigration guidance for personal requirements. Scholarships, fees and English courses have separate conditions; the planning hub does not confer a place, visa or funding. A free information page is distinct from a paid English course or formal language examination.
Libraries
Address
Two Smithfield, Leonard Coates Way, Hanley, Stoke-on-Trent; Council record ST1 4EU; own library page ST1 4FD
Telephone | Fax
01782 238455
Opening hours
Mon, Thu, Fri 09:00–12:30/13:30–17:00; Wed 09:00–12:30/13:30–18:00; Tue, Sun closed; Saturday 10:00–14:00 on 24 October, 7/21 November and 5/19 December 2026 only; later dates must be checked
More information
The city library now operates at Two Smithfield. Its current branch page lists books, audiobooks, study space, computers, Wi-Fi, printing and scanning, with lift access to the mezzanine and an accessible toilet. The Council and library publish different postcodes for this same location; use the building and street when planning a visit. Saturday opening alternates and the listed dates, rather than a generic weekly Saturday schedule, apply. Computer use ends fifteen minutes before closing.
Address
Stoke Local Service Centre, South Wolfe Street, Stoke-on-Trent ST4 4SZ
Telephone | Fax
01782 238446
Opening hours
Mon, Tue, Thu 09:00–12:30/13:30–17:00; Fri 09:00–12:30/13:30–16:30; Wed, Sun closed; Saturday 10:00–14:00 on 31 October, 14/28 November and 12 December 2026 only; later dates must be checked
More information
A public city library with books, study space, computers, Wi-Fi, printing and scanning. The own branch page also lists a meeting room, IT suite, Zoom room and sensory nook; ask about booking and any charges for specialist facilities. It has level access, automatic doors and an accessible toilet. Staff offer digital help, but an individual advice session needs arranging. The Friday closing time and alternate Saturday dates differ from other branches.
Address
Sutherland Institute, Lightwood Road, Longton, Stoke-on-Trent ST3 4HY
Telephone | Fax
01782 238424
Opening hours
Mon 10:00–12:30/13:30–17:00; Tue, Wed, Fri 09:00–12:30/13:30–17:00; Thu, Sun closed; Saturday 10:00–14:00 on 24 October, 7/21 November and 5/19 December 2026 only; later dates must be checked
More information
This Council branch offers books, large-print books, audiobooks, study space, computers, free Wi-Fi and printing or scanning. Level access and automatic doors are listed, with disabled parking at the rear and an induction loop. Monday opens later than the other weekdays. It closes for lunch and on Thursdays; Saturdays follow the explicitly published alternate dates. Ask the branch about current activities and bookable digital support before travelling.
Address
Tunstall Town Hall, 142 High Street, Tunstall, Stoke-on-Trent ST6 5TP
Telephone | Fax
01782 238471
Opening hours
Mon, Tue, Wed, Fri 09:00–12:30/13:30–17:00; Thu, Sun closed; Saturday 10:00–14:00 on 31 October, 14/28 November and 12 December 2026 only; later dates must be checked
More information
The public library is on the first floor of Tunstall Town Hall, reached by a lift. Books, audiobooks, study space, Wi-Fi, computers, copying, printing and scanning are listed on its own page. Accessible toilets, an induction loop and magnification support are available according to the branch information. The lunch closure and alternate Saturday schedule matter when planning a visit. Computer access finishes fifteen minutes before the library closes.
Address
Bentilee Neighbourhood Centre, Dawlish Drive, Stoke-on-Trent ST2 0EU
Telephone | Fax
01782 231315
Opening hours
Tue, Fri 09:00–12:30/13:30–17:00; Sat 10:00–14:00 one week in four: 14 November and 12 December 2026; other weekdays and Sun closed
More information
A neighbourhood public library with a particularly limited weekly timetable. It offers books, large-print and audio material, computers, Wi-Fi, scanning, printing and copying. Its own page lists level access, automatic doors, parking, an induction loop and accessible toilets. Saturday opening is once in four weeks, not every weekend; check dates beyond the published annual list. Arrange digital help with staff and distinguish the library from the nearby Family Hub, which has a different postcode and timetable.
Address
Meir Community Education Centre, Pickford Place, Meir, Stoke-on-Trent ST3 7DY
Telephone | Fax
01782 237559
Opening hours
Wed, Fri 10:00–12:30/13:30–17:00; Sat 10:00–14:00 one week in four: 31 October and 28 November 2026; other weekdays and Sun closed
More information
The library within Meir Community Education Centre provides books, audiobooks, computers, Wi-Fi, printing, copying and scanning. The current branch page publishes the telephone shown here and lists disabled parking, an induction loop, accessible toilets and magnification software. It opens only on Wednesday and Friday during the week, with a lunch closure. The few published Saturday dates must be checked individually, and the education centre’s separate activity timetable is not the library timetable.
Address
Castle House, Barracks Road, Newcastle-under-Lyme ST5 1BL; outside Stoke-on-Trent
Telephone | Fax
01782 485312
Opening hours
Mon–Fri 08:30–18:00; Sat 09:00–16:00; Sun closed
More information
This is a Staffordshire County Council public library in neighbouring Newcastle-under-Lyme, rather than a Stoke-on-Trent Council branch. Its own current listing gives Castle House and a longer weekday opening window than several city branches. Use it for books, local information and public library facilities, checking membership, reservations and any charged services with the county library. Travel to Barracks Road and distinguish this town from Newcastle upon Tyne.
Address
Meadows Road, Kidsgrove ST7 1BT; outside Stoke-on-Trent
Telephone | Fax
01782 485470
Opening hours
Mon, Wed, Thu 09:00–17:00; Tue 09:00–18:00; Fri 09:30–17:00; Sat 09:30–16:00; Sun closed
More information
A county public library north of Stoke-on-Trent, with its own contact and timetable. The current official address is Meadows Road; do not rely on older directory addresses. The library advertises a quieter Sunflower Hour on Monday 16:00–17:00 and meeting rooms for hire, with room costs and availability separate from normal library access. Confirm borrowing arrangements and any accessibility requirements with the branch before making the journey.
Address
Tunstall Road, Biddulph ST8 6HH; outside Stoke-on-Trent
Telephone | Fax
01782 485491
Opening hours
Mon, Wed, Fri 09:00–17:00; Tue 09:00–18:00; Thu 09:00–13:00; Sat 09:00–16:00; Sun closed
More information
This Staffordshire County Council library is in Biddulph, outside the city boundary. Its official listing includes ordinary public library access and a quieter Sunflower Hour on Saturday 14:00–15:00. Thursday is a short opening day, while Tuesday runs into the early evening. Contact the branch for current activities, membership and any bookable facilities; county opening hours and borrowing arrangements should not be assumed identical to those of Stoke-on-Trent libraries.
Address
Nicholson Institute, Stockwell Street, Leek ST13 6DW; outside Stoke-on-Trent
Telephone | Fax
01538 332061
Opening hours
Mon–Fri 08:30–17:00; Sat 10:00–16:00; Sun closed
More information
The county library returned to the Nicholson Institute when the refurbished building reopened on 21 September 2026. Use the current Stockwell Street address rather than an earlier temporary location. The library is run by Staffordshire County Council; the building’s museum and gallery have separate arrangements. This is an outside-city option for readers who can travel to Leek. Check the library’s own timetable and facilities rather than borrowing visitor hours from other parts of the institute.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official city overview links to the catalogue, library membership, digital assistance, electronic audiobooks and magazines, downloadable ebooks and BorrowBox. It is an online directory of services, not a promise that every title is immediately available. Follow the Council’s links to the relevant supplier and check library-card requirements, devices and loan limits there. A branch can help with joining and accessing the digital collection.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the national library’s guide to its main catalogue, sound and moving-image catalogue, archives and manuscripts, and electronic legal deposit material. Catalogue discovery does not mean an item is freely downloadable or ready for consultation; reading-room access and requests have their own conditions. The current guide still warns that some material is unavailable following the October 2023 cyberattack. Reference chat is listed Monday–Friday 10:00–17:00, separate from online guide access.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
An accessible online reading service for people struggling to read because of sight loss, with downloadable DAISY audio and electronic braille for adults and children. The own homepage explains free account registration and a confirmation step. Check eligibility and suitable devices with RNIB. For postal braille, CD or USB talking books the page directs readers to its helpline 0303 123 9999; this online listing does not represent a local walk-in branch.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Browse and download older literature in a normal browser or ebook reader without paying a subscription or registering. The volunteer library focuses on works whose United States copyright has expired; readers must check the rights applicable where they use the material. It is useful for English reading practice and classic texts, with reading-format guidance linked from the homepage. It is a worldwide digital collection and has no local library counter or lending card.
Family | Youth
Address
Dawlish Drive, Bentilee, Stoke-on-Trent; Council ST2 0HW; Family Hub contact page ST2 0HP
Telephone | Fax
01782 233670
Opening hours
Mon–Thu 09:00–17:00; Fri 09:00–16:30; individual activities and appointments have separate times
More information
A local starting point for parenting, early years and family support. The official directory lists play groups, family learning and health-visitor clinics, with some activities requiring appointments. The hub’s two official pages publish different postcodes, retained here so visitors can confirm the entrance. Check the live activity programme rather than assuming all sessions operate throughout the building’s opening hours. It is separate from Bentilee Library and its timetable.
Address
Unit 19, Whieldon Road Industrial Estate, Fenton, Stoke-on-Trent ST4 4JP
Telephone | Fax
01782 614838; family support/safeguarding: 07729 092706; deputy safeguarding: 07729 092704
Opening hours
Office Mon–Fri 09:00–16:00; Big Cup groups run at separate community venues during term time
More information
The local charity supports children and families experiencing hardship through practical help, family support and early-years activities. Its current contact address is in Fenton, not an older Newcastle office. Ask the team which programme suits your circumstances and whether a referral or assessment is needed. Big Cup groups have their own venue schedules and school-holiday exceptions; the office timetable is not a city-wide playgroup timetable. Support and resources depend on the programme and current capacity.
Address
YMCA campus, Harding Road, Hanley, Stoke-on-Trent ST1 3AE
Telephone | Fax
Family work: 01782 222376 ext 372; family referrals ext 245; youth: 07948 239456; general 0300 102 4550
Opening hours
Family-work page Mon–Wed 09:30–16:30, Fri 09:30–16:00; contact page family office Fri 09:00–16:00 and Thu unstaffed; youth sessions separate
More information
YMCA Go! offers youth activities for ages 10–16 across Hanley, Northwood and Blurton, with the own page quoting 50p per session. The family coordination service covers the city’s Central Locality and has a separate referral route. Friday family office times differ between two own pages, so confirm before attending. Campus access around the clock does not make the family department a 24-hour walk-in service. Court-linked parenting programmes and room hire have their own access conditions.
Address
Bishop/Bishops Road, Chell Heath, Stoke-on-Trent ST6 6QW
Telephone | Fax
01782 232977
Opening hours
Mon–Thu 09:00–17:00; Fri 09:00–16:30; groups and sensory-room access by their own arrangements
More information
Also listed by the Council as Stoke-on-Trent North Children’s Centre, this hub provides advice, parenting support and help to families experiencing difficulties. The Council lists a bookable sensory room and a breastfeeding-support session; confirm the current programme with staff. Building hours should not be read as continuous availability of each specialist service. The own Family Hub contact page supplies the direct number and clarifies the shorter Friday opening.
Address
Caudwell International Children’s Centre, Innovation Way, Keele Science and Innovation Park, Newcastle-under-Lyme ST5 5NT; outside city
Telephone | Fax
General/applications 0345 300 1348; Family Support 03330 570253
Opening hours
General office Mon–Fri 08:30–16:30; assessments, workshops and support visits by arrangement
More information
A registered charity supporting disabled and neurodivergent children and families, with family advice, specialist equipment, workshops and assessment services. Its current centre is on the Keele campus outside Stoke-on-Trent. Own office hours supersede older directory schedules. Funding criteria, costs and referral requirements differ between services; an enquiry does not guarantee an assessment or grant. Ask Family Support about local outreach and the appropriate access route.
Address
College Road, Shelton, Stoke-on-Trent ST4 2DQ
Telephone | Fax
01782 237100
Opening hours
Mon–Thu 09:00–17:00; Fri Council centre record 09:00–16:00 versus Family Hub contact page 09:00–16:30; confirm Friday
More information
The Council still lists this venue as Thomas Boughey Children’s Centre while the current Family Hub contact page uses Shelton Family Hub. Both identify College Road. The centre lists family activities and a bookable sensory room, but its Friday closing time differs across official pages. Confirm the time and any booking requirements before a visit. Individual support, clinics and group activities follow their own programmes rather than the general building timetable.
Address
Telephone/remote advice; Local Offer lists Westfield Family Hub, Buccleuch Road, Normacot ST3 4RF; arrange any visit
Telephone | Fax
01782 234701
Opening hours
Staffed advice line Mon–Fri 10:00–12:30; answerphone 24 hours; meetings by arrangement
More information
A free, impartial information and support service for children and young people aged 0–25 and families dealing with special educational needs or disability. It explains school support, EHC processes, mediation, appeals and preparing for meetings. The dedicated contact page gives the shorter staffed telephone window used here; the Local Offer also carries an inconsistent 13:30 ending. Leaving a message does not guarantee an immediate reply or an appointment at the published hub address.
Address
Parklands, 1 Lyme Drive, Trent Vale, Stoke-on-Trent ST4 6NW
Telephone | Fax
01782 914455
Opening hours
Head office Mon–Thu 09:00–17:00; Fri 09:00–16:00; counselling appointments separately agreed
More information
The bereavement charity provides information and counselling-related support for children, young people and families. Its own current page explicitly says Grief Out Loud ended in September 2026 and is no longer accepting counselling referrals for that project. Contact the team about alternatives, availability and any charges rather than assuming the former funded offer continues. The present office is at Parklands, with other locations and school work subject to separate arrangements.
Address
Children and Young Adult Services, 1 Grace Road, Trentham, Stoke-on-Trent ST4 8FN
Telephone | Fax
General and 24-hour advice 01782 344300
Opening hours
Advice line 24 hours daily; written enquiries monitored Mon–Fri 09:00–17:00; care and visits arranged individually
More information
Specialist hospice support for children with life-limiting conditions and their families, with care plans, family liaison, play and respite-related facilities. This children’s site is on Grace Road; the Barlaston Road address is the adult service and registered office. Access follows referral and assessment, not ordinary leisure drop-in admission. The round-the-clock advice line and weekday written-enquiry monitoring are distinct from each child’s care or visiting arrangements.
Address
Trent House, 234 Victoria Road, Fenton, Stoke-on-Trent ST4 2LW
Telephone | Fax
01782 793100
Opening hours
Own advice-line page Mon–Thu 09:00–17:00; Fri 09:00–16:30; Sat, Sun 09:00–12:00; centre appointments separately confirmed
More information
Support for unpaid carers, including people caring for relatives because of illness, disability, mental health needs or addiction. The current website describes free advice, emotional support, groups, wellbeing activities and help understanding assessments or other services, including young-carer support. Direct contact is possible without a professional referral. The older own-domain contact page still publishes the advice-line hours shown here; confirm attendance at the centre rather than assuming telephone hours are walk-in hours.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 2222; WhatsApp 07441 444125
Opening hours
Helpline Mon–Fri 09:00–21:00; weekends 10:00–15:00; WhatsApp Mon–Fri 09:00–21:00; chat Mon–Fri 09:00–21:00 excluding bank holidays
More information
A free parenting and family-support helpline for England and Wales, useful alongside local services. The current own site uses Coram Family Lives and publishes limited helpline hours, so older claims of 24-hour Parentline access should not be used. Workers listen and help callers consider options; this is not legal or medical advice. Lines can be busy and confidentiality has safeguarding exceptions. The different telephone, WhatsApp and chat channels follow their own schedules.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 5000
Opening hours
Telephone Mon–Fri 10:00–16:00; BSL video Mon–Fri 08:00–20:00, weekends 09:00–18:00; written channel separate 11:00–16:00 daily
More information
Adults concerned about a child can discuss worries with the charity’s child-protection specialists, who can advise or make a safeguarding referral. Its current own page gives specific telephone hours rather than an unrestricted 24-hour line. Interpreters can be arranged, and the BSL video channel has separate hours. In immediate danger use emergency services; this listing does not promise an instant response.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0800 1111
Opening hours
Telephone service 24 hours daily; account messages 08:00–20:00 daily; BSL Mon–Fri 08:00–20:00 and Sat 08:00–13:00
More information
A free telephone and online support service for children and young people in the UK. Counsellors can listen to worries about family life, bullying, relationships or safety; the site also provides self-help resources. The own contacting page confirms 24-hour service, but written messages and BSL interpreting have separate windows and waiting can occur. Confidentiality has safety exceptions.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The official directory brings together education, health, social care, transport, activities and support for children and young people with SEND. Search by need, age or location and use each provider’s own contact information to confirm current access, costs and referral rules. It also covers preparing for adulthood and independent living. Directory inclusion does not guarantee a place, assessment or funding, and a provider record may contain older information that needs checking.
Health
Address
Royal Stoke University Hospital, Newcastle Road, Stoke-on-Trent ST4 6QG
Telephone | Fax
Switchboard 01782 715444; ED patient enquiries 01782 674455; ambulatory emergency care 01782 671700; appointments 01782 676676
Opening hours
Emergency Department 24 hours daily; ambulatory emergency centre Mon–Fri 08:00–20:00; ward visiting times separately confirmed
More information
The public hospital’s Emergency Department treats serious emergencies, with patients assessed by clinical urgency rather than arrival order. The same page also describes ambulatory care: its weekday 08:00–20:00 hours and 01782 671700 number do not restrict the main ED. Relatives can use the separate patient-enquiry line. For life-threatening emergencies call 999; for other urgent needs NHS 111 can direct access. Appointment and visiting arrangements must be checked with the relevant department.
Address
Haywood Hospital, High Lane, Burslem, Stoke-on-Trent ST6 7AG
Telephone | Fax
01782 673500; urgent care advice 111
Opening hours
Current regional NHS and local NHS practice information: 07:00–21:30 daily; confirm before travel if near closing
More information
A concrete NHS walk-in service for minor injuries and illnesses at Haywood Hospital. The current regional care-system page and local NHS practice information give 07:00–21:30 daily. Older Council and practice pages show different hours and should not be treated as the current timetable. Service suitability and assessment depend on clinical need; the centre is not the main hospital Emergency Department.
Address
Etruria Road, Hanley, Stoke-on-Trent ST1 5NQ; former Sainsbury’s site
Telephone | Fax
Use number on appointment letter; Trust switchboard 01782 715444; appointment centre 01782 676676
Opening hours
CT/MRI daily 07:00–20:00; cardiology/respiratory/endoscopy/sleep Mon–Fri 08:00–18:00; ultrasound Mon–Fri 08:30–17:00; ENT Mon–Fri 09:00–13:00; gynaecology Wed 08:00–18:00; liver Mon–Wed 08:00–18:00; children’s asthma Mon–Thu 08:00–18:00. Blood tests Mon, Wed 08:00–18:45, Tue, Thu, Fri 08:00–16:45, weekends 08:00–12:45. X-ray daily 08:00–19:30 except Thu 08:00–12:30/16:30–19:30
More information
Opened in May 2026, this public centre provides diagnostic investigations following referral and appointment. It is not an emergency or walk-in treatment centre. The own page publishes a separate timetable for each test, reproduced here; the appointment letter remains the source for an individual attendance. Parking is described as free for appointment holders with vehicle registration entered on arrival. Ask the booking team about accessibility and adjustments. A referral does not guarantee a particular test or appointment date.
Address
Entrance H, Building B, Cobridge Community Health Centre, Church Terrace, Stoke-on-Trent ST6 2JN
Telephone | Fax
0808 178 0955
Opening hours
Own walk-in timetable: Mon, Tue 08:30–18:00; Wed, Fri 08:30–11:30; Thu 11:30–18:00. Phone Mon, Tue, Wed, Fri 08:30–16:00, Thu 09:30–16:00, bank holidays closed. Booked clinics by confirmation; NHS directory differs, see notes
More information
NHS contraception and sexual-health care with walk-in triage and limited booked appointments. The own clinic timetable above conflicts with the NHS directory updated 5 October 2026: that directory lists walk-in Mon, Tue 08:30–17:00, Thu 13:00–17:00, and booked Mon, Tue 13:00–18:30, Wed, Fri 13:00–15:30, Thu 11:30–18:30, Sat 09:00–12:30. Confirm directly before attending. Walk-in capacity can be reached early. Telephone hours are separate and procedures such as coil fitting require the team’s booking advice.
Address
Furlong Road, Tunstall, Stoke-on-Trent ST6 5UD
Telephone | Fax
01782 577388
Opening hours
Core surgery Mon–Fri 08:00–18:30; weekends closed; booked enhanced access weekdays 17:00–20:00 and Sat 09:00–17:30 at allocated local sites
More information
A local NHS GP practice with its own reception contact and current surgery timetable. Registration, catchment rules and clinical triage apply; these hours do not mean unrestricted walk-in consultations. The practice describes enhanced-access appointments across Furlong, Cobridge and Tunstall sites, so confirm the venue when offered a slot. The own current page is preferred over older third-party Thursday schedules.
Address
Church Terrace, Cobridge, Stoke-on-Trent ST6 2JN
Telephone | Fax
0300 790 0161; out of hours 111
Opening hours
Mon–Fri 08:00–18:30; Sat, Sun closed; consultations subject to appointment/triage
More information
This GP surgery is distinct from the OpenClinic sexual-health department in the same health-centre area. Its current own contact page lists the reception number, weekday opening and step-free access, disabled parking and an accessible toilet. Check registration and appointment arrangements with the practice; opening hours do not guarantee a same-day consultation. Outside core hours it directs patients to NHS 111, with 999 for an emergency.
Address
Botteslow Street, Hanley, Stoke-on-Trent ST1 3NJ
Telephone | Fax
01782 281806
Opening hours
Reception Mon, Wed, Thu, Fri 08:00–18:30, Tue 08:00–19:45; telephone Mon–Fri 08:00–18:30
More information
The own surgery-information page distinguishes Moorcroft reception hours from telephone hours and from the separate Moss Green branch. Use the Hanley location shown here for Moorcroft, and confirm the venue for any appointment. NHS registration and triage arrangements apply; a later Tuesday reception closing does not establish continuous clinician availability.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official guidance on choosing and registering with a GP, including online and paper routes, registering children or someone you care for, and out-of-area arrangements. Check the current practice boundary and registration process before applying. Changing practices can affect home visits and some community services.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
111: select mental-health option; non-urgent access 0800 032 8728 option 1; text 07312 263117; switchboard 0300 123 1535
Opening hours
Crisis telephone 111 mental-health option 24/7; text service 24/7 but not urgent/emergency; non-urgent Single Point of Access Mon–Fri 09:00–17:00
More information
The local mental-health trust’s current own contact page directs urgent crisis calls to 111 and the mental-health option. It separately lists a text service that aims to reply within four hours and explicitly says it is not for emergencies. The 0800 access number is listed for other treatment enquiries during weekday hours, so older regional pages describing it as the main crisis route should not override this. For immediate danger use 999.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find pharmacies by town or postcode in England and check the individual pharmacy’s current contact and opening hours. For Staffordshire and Stoke-on-Trent, NHS England Midlands publishes links to bank-holiday rotas; older August 2026 and Christmas 2025–26 lists are expired and must not be used as today’s opening guarantee. Telephone before travelling, especially late or on holidays. NHS 111 can help with urgent medicine needs when a usual pharmacy is closed.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
111; text relay 18001 111
Opening hours
Telephone and text relay 24 hours daily; online service available separately
More information
NHS 111 in England can direct people to appropriate urgent care, including an out-of-hours GP, pharmacy, dentist or mental-health service. The online assessment is for people aged five and over; call for a child under five or when online assessment is unsuitable. Ask for an interpreter if needed. Callbacks depend on clinical priority and are not guaranteed within a fixed time. Life-threatening emergencies require 999.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The local NHS commissioning body explains urgent care options, including dental advice through NHS 111 or Staffordshire Dental Advice Line 0300 123 0981. This is a guidance page rather than a dental clinic or appointment guarantee. Confirm current access and any charges with the service; general GP or emergency-department opening hours are not dental-clinic hours. Use current NHS advice when the usual dentist is unavailable.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official NHS App information page explains access to supported health services through a phone, tablet or browser. It states that users must be aged 13 or over and registered with a GP surgery in England. Available functions depend on the practice and linked services, and identity checks may be required. Use the official setup and technical-help links; this is not an emergency contact route.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
A local Healthwatch explanation of accessing care in England, GP registration, urgent help, pharmacies and possible help with costs. The guide is dated July 2025; check linked current NHS rules and seek individual advice where status or charging questions are complex. It should not be read as a blanket promise that all hospital care, prescriptions or dental treatment are free. The online article is useful for preparing questions to a service or adviser and does not itself register or treat patients.
Housing
Address
Telephone first; Council correspondence: Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH; attendance by confirmation
Telephone | Fax
01782 233696; out-of-office-hours 01782 234234; rough sleepers 0800 970 2304
Opening hours
Not available
More information
Contact Housing Solutions early if you may lose your home, have been asked to leave, or have nowhere safe to stay tonight. The Council assesses circumstances and possible duties; a homeless application is separate from joining the social-housing register. Accommodation is not guaranteed and supply is limited. The own homelessness page gives an out-of-hours number while the general emergencies page repeats the main homelessness number, so both published routes are retained. The correspondence address is not a confirmed drop-in counter.
Address
23 Hillcrest Street, Hanley, Stoke-on-Trent ST1 2AA
Telephone | Fax
07500 444112; provider general 01782 406000
Opening hours
Drop-in Mon–Fri 10:00–16:00
More information
The Council-funded hub brings practical and emotional support together for adults experiencing or at risk of homelessness. Its current own page says no referral is required for the weekday drop-in. Available support includes meals, showers, laundry, healthcare links, accommodation advice and help with finances or substance-use support. Individual partner services and afternoon groups may have their own schedules. Visiting the hub does not guarantee a bed or an immediate appointment with every service.
Address
Macari Centre (Victoria), 2 Fletcher Road, Stoke-on-Trent ST4 4FE
Telephone | Fax
01782 845979; 07500 771682
Opening hours
Open 24 hours every day of the year; admissions subject to capacity and procedure
More information
The charity operates a staffed local centre offering shelter and support to people experiencing homelessness. Its own current contact page explicitly includes accepting new customers around the clock where capacity allows. Call to discuss admission and current availability; the published timetable is not a guaranteed bed. Use Fletcher Road for the operational centre, not the charity’s separate registered address at the Genesis Centre. Ask the team about suitability, referral and support arrangements.
Address
308 London Road, Stoke-on-Trent ST4 5AB
Telephone | Fax
0330 094 5558; group general 0330 094 8878
Opening hours
Own page: inboxes monitored Mon–Fri 09:00–17:00; telephone/visitor attendance to be confirmed
More information
Concrete supports people experiencing homelessness or at risk of losing their home, including through the Council-commissioned Destination: Home partnership. Its current own contact page gives weekday inbox monitoring, which should not be converted into guaranteed reception opening. Discuss the appropriate service, referral or prevention route with the team. Partner accommodation and floating support are assessed individually and depend on availability.
Address
Bentilee office 131–141 Ubberley Road, Stoke-on-Trent ST2 0EF; Meir office Normacot Grange Community Building, 1 Bordeaux Road ST3 7GW
Telephone | Fax
01782 252575; repairs contractor 01782 818577; emergency repairs 0800 694 0434
Opening hours
Bentilee reception and telephone Mon–Fri 09:00–16:00; Meir office every Tue 08:00–15:00
More information
A local social-housing provider with its own application guidance and tenant support. The current contact page now publishes weekday 09:00–16:00 reception access in Bentilee and a Tuesday Meir office session, so older shorter schedules should not be used. Repair contacts are for the landlord’s relevant residents and do not replace homelessness assistance. Check household criteria, available properties, rents and application routes before applying; the website does not guarantee an allocation.
Address
308 London Road, Stoke, Stoke-on-Trent ST4 5AB
Telephone | Fax
Honeycomb Group customer services 0330 094 8878
Opening hours
Not available
More information
Staffs Housing offers rented homes and some age-specific or shared-ownership options in Staffordshire and surrounding areas. Its own application guidance asks applicants to check household criteria, affordability and the individual property listing; some homes are let through council nominations. The current site directs enquiries to Honeycomb Group. Regular visitor hours were not published on the checked home, application, customer-hub and group contact pages, so arrange attendance rather than relying on older schedules.
Address
Three Counties House, Festival Way, Stoke-on-Trent ST1 5PX
Telephone | Fax
General 01782 406000; rough-sleeper outreach 0800 970 2304
Opening hours
Rough-sleeper reporting line 24 hours daily; ordinary office visits by agreement
More information
The housing association provides supported accommodation and related support for people with complex needs. Its own contact page recommends Destination: Home as a coordinated referral route, while also describing direct referrals. The round-the-clock number is for rough-sleeper outreach and reporting, not a promise that the head office is continuously open to visitors. Explain the person’s needs to the appropriate team and ask about eligibility, assessment and availability; no place is guaranteed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Council explains its housing-needs assessment, household requirements and access to the active housing register. Read eligibility and allocation guidance before applying; joining a register does not guarantee an offer, a preferred area or a short wait. Housing Solutions can be contacted on 01782 233696.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 800 4444
Opening hours
Mon–Fri 08:00–17:00; weekends and bank holidays closed
More information
Shelter’s free helpline gives housing advice for people in England who are homeless, at risk of losing their home or at risk of harm at home. It does not provide accommodation itself. The current own page warns that queues can be long and calls still waiting at closing cannot be answered, so this is not an instant-response promise. Ask for an interpreter if needed. Its advice pages and local Council homelessness route remain separate options when the telephone service is closed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the England housing guidance to understand tenancy status, deposits, rent problems, repairs, eviction, discrimination and council-housing processes. Follow the section matching the actual agreement, since a lodger, private tenant and social tenant can have different rights. Advice pages explain options but do not guarantee a legal outcome or accommodation. Seek individual help promptly for a notice or deadline. This is the online guidance collection, not a local Citizens Advice office.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The current government guide explains tenancy types, responsibilities, safety, repairs, rent disputes and complaints. Its current overview uses assured periodic tenancies and distinguishes excluded licences, regulated tenancies and certain student housing. Read the section applicable to the actual arrangement and current date rather than relying on old fixed-term assumptions. It is official general information, not an individual legal assessment, and it does not find or reserve a property.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check when a landlord must protect a tenancy deposit, what information should be supplied and how a dispute can be raised. The current guide describes England’s assured periodic tenancy framework and links to recognised schemes, with separate arrangements for Scotland and Northern Ireland. A holding deposit is different from a tenancy deposit. Keep payment and tenancy evidence and use the appropriate scheme or adviser; this page does not guarantee a refund or decide a dispute.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide explains how nationality and immigration status affect the evidence used for right-to-rent checks in England, including eligible documents and online share codes. It explicitly says this check is not required in Wales, Scotland or Northern Ireland. Follow the route that applies to the actual status, and seek authorised advice if evidence cannot be produced.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The independent service explains complaints involving landlords that belong to its scheme, particularly social housing. Normally report the issue to the landlord and use its complaint procedure first; the Ombudsman can also explain what to do when a landlord does not respond. Check jurisdiction and the current escalation rules before submitting anything. Its resident guides include reporting repairs and understanding investigations.
Public transport
Address
Station Road, Stoke-on-Trent ST4 2AA
Telephone | Fax
Avanti assistance 08000 158123; textphone 08000 158124; operator enquiries/lost property 0345 5280253
Opening hours
Ticket office Mon–Fri 05:55–20:00, Sat 06:25–19:30, Sun 08:55–20:30. Staff help Mon–Fri 05:30–00:00, Sat 05:30–23:30, Sun 07:30–00:00
More information
The main city station is managed by Avanti West Coast. National Rail and the operator separately publish ticket-office and staff-assistance hours; neither is a train timetable. Step-free access, lifts and accessible toilets are listed, with the ticket office as the assistance meeting point. Confirm lift status, the actual service and any replacement-bus arrangements before travelling. The telephone numbers are operator assistance or enquiry contacts, not a dedicated local booking-office line.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find local First Bus routes and select the actual travel day before reading or downloading a timetable. The current page separates current schedules from those starting 1 November 2026, with some existing schedules ending in late October. Check the effective dates and service alerts, especially for diversions and school-day variations. This is the operator’s online timetable directory; it does not promise that every journey runs as planned or that tickets on other operators are interchangeable.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The local operator’s route directory covers Stoke-on-Trent and Staffordshire as well as neighbouring areas. Choose the correct region and route for journeys to places such as Hanley, Longton, Newcastle-under-Lyme and hospital sites, then check its current timetable and direction. Route numbers alone are not enough because variants and school-day journeys differ. The website also links to tracking, fares and lost-property information.
Address
19 Lichfield Street, Hanley, Stoke-on-Trent ST1 3AS; own page gives parking satnav ST1 3JN
Telephone | Fax
01782 233333
Opening hours
Mon, Wed, Fri 10:00–16:00; equipment returned by 16:00; pre-book before visiting
More information
The current Council page offers same-day city-centre hire of scooters and wheelchairs after assessing suitability. It publishes £5 one-off use or £24 annual membership plus £2 per use, with card payments only. Bring the requested photo identification and address evidence on a first visit. Older community-directory wording has a different street number and later return time, so use the current Council details and confirm availability. Equipment is for the city centre and not overnight hire.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Plan journeys across Great Britain using bus, train, tram, coach and ferry information, with live departures and timetable search also available. Enter the intended date and time and check individual operators for disruptions, ticket validity and accessibility. This planning service is not a guarantee of a connection or a through ticket.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official Great Britain rail-information site for journey planning, live departures, station alerts and engineering work. Check the actual travel date and relevant train company before buying a ticket, since planned work or disruption can change a connection. The site’s travel information and ticket rules help compare options but do not guarantee a particular fare or service. This is separate from the detailed Stoke-on-Trent station listing.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The operator’s website provides routes, timetables, train-status information, ticket types and assistance guidance for its West Coast services. Compare the conditions of the exact ticket, including train restrictions, changes and refunds, before buying. A direct train or advertised fare depends on the date and service selected, so check engineering work and station information as well. This entry covers online planning and information rather than a local customer-service counter.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The county’s official directory lists neighbouring bus routes connecting with Stoke-on-Trent, including different operators and timetable effective dates. It is useful for journeys to Newcastle-under-Lyme, Kidsgrove, Keele and nearby communities, clearly outside the city where applicable. The current page marks some changes from late October or 1 November 2026. Follow the route-specific operator timetable and check the correct day; county concession rules should not be assumed to be Stoke city rules.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Search the coach operator’s stops, timetables and route information for longer journeys or airports. Check the exact pickup point, baggage rules and fare conditions before paying; a city name may cover more than one stop. Advertised starting prices and special offers are subject to their own dates and availability. This is an online planning and booking information service, not a promise of a direct coach from every local stop.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Compare age-based, family, companion, disability and other Railcards using the official information. Eligibility, minimum fares, time restrictions and whether companions must travel together depend on the card. Most cards are paid products; the headline discount is not valid on every fare or every train. Check likely journeys against the current terms before purchasing and carry the required evidence when travelling.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide explains help navigating stations, boarding, changing trains and using ramps. Any train company can arrange assistance across a journey involving several operators. It lists 0800 022 3720 option 1 for routing a request and text 60083 for enquiries Monday–Friday 09:00–17:00, plus operator-specific numbers including Avanti. Check the confirmation and actual station facilities before travelling. This online information page does not itself confirm an assistance booking.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Council explains England concessionary travel for eligible older or disabled residents and the evidence needed to apply. The current page also describes a city-funded trial allowing Stoke-issued disabled passholders to board within the city before 09:30 from 1 September 2025 until further notice; it does not extend that change to older passholders. Check current trial status, eligible services and where boarding occurs. Applying does not guarantee eligibility.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official service to check eligibility and understand evidence for a new or renewed Blue Badge. The guide explains that the local council makes the decision and that a badge has costs and renewal requirements; it is not an automatic award or permission to park anywhere. Read the England parking rules and any local restrictions before travelling. This is an online application information route.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The charity formerly known as Sustrans now presents the National Cycle Network as Walk Wheel Cycle Trust. Its own site provides route discovery, maps and information about walking, wheeling and cycling, including barriers and accessibility. Check the actual surface, gradients, road sections and current closures for a route before setting out; a network label is not a guarantee that every section suits every rider or mobility aid. Some maps are paid products while online route information is available separately.
Business | Enterprise
Address
Commerce House, Festival Park, Stoke-on-Trent ST1 5BE
Telephone | Fax
01782 202222
Opening hours
Own opening hours Mon–Thu 08:30–16:30; Fri 08:30–16:00
More information
A regional business membership organisation offering networking, training, trade support and access to professional resources. Membership and some events or specialist services are paid; funded programmes have separate eligibility conditions. The current own site publishes shorter opening hours than the national chamber directory, so use the local organisation’s timetable. Ask which services are available to non-members or funded for a particular business before committing to fees or expecting grant support.
Address
Regional office: 1 Staffordshire Place, Tipping Street, Stafford ST16 2LP; outside Stoke-on-Trent; contact first
Telephone | Fax
0300 111 8002
Opening hours
Not available
More information
A regional first point of contact for business support, start-up information, growth advice and signposting to funding or specialist partners. It serves Stoke-on-Trent as well as Staffordshire, although the published office is in Stafford. Schemes have different geographic, trading and financial conditions, so an initial enquiry is not an award or guarantee. The own main, contact and enquiry pages do not publish a regular helpline or visitor timetable; arrange a discussion before travelling.
Address
University of Staffordshire, College Road, University Quarter, Stoke-on-Trent ST4 2DE; confirm meeting venue
Telephone | Fax
Business Engagement 0800 169 2148; university switchboard 01782 294000
Opening hours
Not available
More information
The university’s Innovation Enterprise Zone connects businesses with expertise, facilities, training, incubation and funded support. Services differ for start-ups, SMEs and larger employers; an enquiry helps establish whether a programme or paid facility is suitable. Ask about current eligibility, costs and the venue for a meeting rather than assuming all support is free. The current business overview and dedicated engagement/contact pages were checked; no regular business-adviser visitor timetable was published.
Address
The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DD
Telephone | Fax
01782 683030; WhatsApp 07418 613961
Opening hours
Dudson Centre reception Mon–Thu 08:30–17:00; Fri 08:30–16:30; specialist support appointments separately agreed
More information
VAST supports voluntary, community and social-enterprise organisations, including organisational development, volunteering and practical services. It is a useful local option for community projects rather than a general commercial grant guarantee. Its own contact page gives direct telephone and WhatsApp routes; the centre’s own site publishes reception hours, which are distinct from adviser appointments or museum hours. Ask which support is funded and which professional or room-hire services carry charges.
Address
Contact team first; Council correspondence Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH
Telephone | Fax
01782 238091
Opening hours
Not available
More information
The Council describes help with digital marketing and competitive intelligence, including understanding online promotion and research for business decisions. Contact the business team to confirm the current offer, eligibility, fees if any and whether an appointment is needed. The published correspondence address does not establish a walk-in business-advice counter. Contact the business team to confirm its current availability before arranging a visit.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The British Library’s national business support page offers start-up toolkits, market-research information, intellectual-property resources and links to workshops or centres. Use the online resources and verify the location of any physical session; the page’s London address is not a Stoke branch. Some databases or appointments have access conditions and availability varies by centre. This listing is the national online information and centre directory, not a promise of free local legal representation.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The government’s step-by-step guide covers deciding whether sole trading suits the activity, choosing a name, record keeping, registration and planning for tax. Follow current HMRC rules and deadlines for the actual circumstances rather than assuming every small activity has identical obligations. The guide also links to webinars and support. It provides general information and does not replace tax or regulated immigration advice about permission to work or be self-employed.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check the official sequence for choosing a company type, directors, shareholders or guarantors, significant-control information, records, a registered address and registration with Companies House. Incorporating creates ongoing duties and may involve fees; it is not automatically the best structure for every activity. Compare alternatives and current identity-verification requirements before applying. This guide does not provide personal tax or legal advice.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search the government’s finance and support listings by region, business stage, sector, size and type of support. Choose West Midlands and the relevant local eligibility where appropriate, since a national listing does not make every programme available in Stoke-on-Trent. Grants, loans, equity and advice are different products with separate terms and deadlines. Verify the scheme’s current own page before applying.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The data-protection regulator offers practical guidance and self-service tools for small businesses, sole traders, charities and community groups. Use it when planning how to collect, store, share or market using personal data, and check whether a data-protection fee or other obligation applies. A tool or checklist is not a compliance certificate or a guarantee against enforcement.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Official guidance for employers and workers in England, Scotland and Wales covers recruitment, contracts, pay, working time, leave, equality and workplace disputes. It also links to templates and codes of practice useful to a small employer. Choose the topic matching the actual circumstances and check legal deadlines separately; reading a template does not guarantee that a policy or dismissal is lawful. This is the online guidance collection, separate from the telephone helpline listed under work.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide explains that a Start Up Loan is an unsecured personal loan requiring a credit check, rather than a grant or free business money. The current page lists borrowing of £500–£25, 000, fixed 7.5% annual interest and repayment over one to five years, subject to eligibility and current terms. Support with planning and mentoring is separate from approval.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Find official licence, permit and certification information by activity and UK jurisdiction. A business may need more than one permission, and the finder explicitly says it may not include every licence required. Check Stoke-on-Trent Council and the relevant regulator for the actual premises and activity, such as food, alcohol or street trading.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Government-backed guidance helps prospective founders test an idea, compare business structures, develop a brand, understand funding and organise business finances. Use the sections appropriate to the stage of the business and follow links to local support for place-specific eligibility. Loans, grants and paid products have different conditions; the guidance does not promise commercial success or funding. It is an online learning and planning resource.
Immigration | Public authorities
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Use the Council’s official overview to find the correct department, emergency route, online-account help or community resources. Council correspondence is listed at Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH, but individual services may use different venues or appointments. A general contact address is not evidence of an unrestricted walk-in counter. Choose the specific service and confirm attendance with that team.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check who can apply, whether a number already exists and what identity evidence may be required. A National Insurance number records tax and contributions and does not itself grant permission to work. The guide says it remains the same for life. The England, Scotland and Wales application helpline is 0800 141 2079 Monday–Friday 08:00–17:00, with Relay UK 18001 followed by that number.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide explains the digital record of immigration status, its conditions and the UKVI account used to access it. Follow the route matching the actual permission and document situation; the existence of an account does not give a new right to remain, work or rent. Check travel-document details before travel and use official support for errors or access problems. The government says account setup and eVisa access are free.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The local registration service explains ordering copies of birth, death, marriage or civil-partnership certificates for events in its district. It warns of high demand and says the Register Office remains closed for walk-in applications. Check the event’s registration district, required details, fees and current ordering availability. Its address is Register Office, Civic Centre, Glebe Street ST4 1HH. The separate birth-booking page currently displays a maintenance notice, so no booking functionality or turnaround is promised here.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The government explains viewing the existing eVisa and generating a share code to prove status for the appropriate purpose. It describes sign-in requirements, sharing with an organisation and what to do if details are wrong or access fails. Give a code only to the legitimate person who needs the check and follow the purpose-specific route. This page does not make an immigration decision.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Use the official guidance when a passport, travel document, name, nationality, contact detail or other relevant account information changes. Read the restrictions for the actual status and any pending application before starting. Keeping travel-document details current matters for use of an eVisa, but an update is not an application for a different immigration permission. The service may require identity checks.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official routing tool helps identify the right UKVI team and guides for a question. Contact options and possible costs depend on the issue and location. Its own page says contact-centre staff cannot give personal immigration advice, predict success or say when a decision will be made. Use a regulated adviser for advice about a case. This listing covers the public information entry point only.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide covers settled and pre-settled status, family routes, existing status and possible applications after the main deadline. Eligibility depends on residence history, nationality, family relationships and the specific route; the scheme is not open automatically to every EU national or family member. Read current evidence and deadline rules and seek regulated advice where needed. This is guidance about existing options.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The government guide links to the Immigration Advice Authority’s adviser finder and approved professional registers. Check the adviser’s current registration, authorised level, services and fees before sharing documents or paying. Some advice is free, but applications, translation or other expenses can still cost money. Advisers do not make Home Office decisions or guarantee results. This is an online directory and verification guide, not a local advice appointment.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Council’s current overview links to bills, payments, moving-home notifications, discounts, exemptions and help when struggling to pay. Council Tax registration or a bill is not the same as immigration status or an automatic proof accepted by every service. Check the rules for the actual household and property before claiming a reduction. Follow the dedicated service for the relevant change, and seek advice promptly about reminders or enforcement.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Check current electoral-registration rules for England before registering in Stoke-on-Trent. Eligibility depends on age, nationality and status, and differs from the rules in Scotland and Wales. The service can also update details after an eligible person moves or changes their name; registration is not a general residence permit. Read the options for anonymous or overseas registration if relevant.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0300 200 3300; outside UK +44 135 535 9022
Opening hours
Telephone Mon–Fri 08:00–18:00, bank holidays closed; social-media enquiry hours Mon–Fri 08:00–20:00 and Sat 08:00–16:00 are separate
More information
HMRC’s own contact page covers PAYE tax codes, overpayments and related Income Tax questions. It distinguishes telephone opening from social-media hours and links to the personal tax account and digital assistant. Use the contact route matching the actual issue, and do not disclose confidential tax information publicly. This is a national telephone service, not a local tax-office counter. Postal enquiries use HMRC BX9 1AS.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide explains signing in, identity checks, account details and help with GOV.UK One Login. It does not yet work with every government account; the page explicitly distinguishes services such as Universal Credit. Use the sign-in method required by the actual service, rather than assuming one account replaces a UKVI account or every other login.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The official guide explains how to show an employer the right to work, with routes depending on nationality and immigration documents or online status. An employer’s check is different from obtaining a National Insurance number or opening a general government account. Follow the current route for the actual evidence and use official assistance if status cannot be accessed.
More services | Integration
Address
Unit 7, Hanley Business Park, Cooper Street, Stoke-on-Trent ST1 4DW
Telephone | Fax
01782 363122
Opening hours
English lessons Wednesday 10:00–15:00; other services by their own programme or arrangement
More information
ASHA welcomes asylum seekers to English lessons, including people newly arrived who cannot yet access college ESOL. Its own page describes volunteer and retired-teacher support, with Keele language-department involvement, and gives a Wednesday teaching window. Contact the team to discuss joining, level and current arrangements. The current centre is on Cooper Street rather than the Raymond Street address still shown in older directories. Wider asylum, social-inclusion and family services have separate access arrangements.
Address
YMCA North Staffordshire, Harding Road, Stoke-on-Trent ST1 3AE
Telephone | Fax
Not available
Opening hours
Thursday drop-in/help desk 09:00–12:00; informal small-group English starts around 10:00; places limited
More information
A welcoming local session for asylum seekers and refugees combines informal English, practical help, food, toiletries and opportunities to meet others. The own drop-in page gives Thursday times and says language places are limited. It explicitly does not provide immigration legal advice, although volunteers may help find an appropriate adviser. Its main, contact and service pages publish written enquiry routes but no own telephone number; use the website to confirm attendance. The registered office is separate from the YMCA session venue.
Address
Cauldon Campus, Stoke Road, Shelton ST4 2DG; Burslem Campus, Moorland Road ST6 1JJ; confirm teaching campus
Telephone | Fax
General 01782 208208; admissions 01782 603634; assistance 01782 603604
Opening hours
Term admissions: Cauldon Mon, Tue 08:30–18:00, Wed, Thu 08:30–16:30, Fri 08:30–16:00; Burslem Mon, Wed 08:30–16:30, Tue, Thu 08:30–18:00, Fri 08:30–16:00. Non-term both Mon–Fri 08:30–16:00; last enrolment 30min before close; classes by individual timetable
More information
The public college offers adult ESOL from pre-entry to Level 1 at both campuses, with an assessment to identify the right level and stream. Courses develop reading, writing, listening and speaking alongside community-life, employment and other skills. Teaching times differ from the admissions-counter hours shown here. Ask about fees, funding, evidence and the next available assessment; a course page does not guarantee a free place.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search the public Adult Community Learning catalogue by subject, venue, date, fee and availability, including the ESOL category. The Council’s main service is for adults aged 19 upwards and describes pre-entry English provision. Course dates and places change, and a displayed option or expression of interest is not a confirmed booking. Contact 01782 234775 for support, Monday–Thursday 09:00–17:00 and Friday 09:00–16:30. Check the actual course venue and funding eligibility before enrolling.
Address
Mitchell House, Town Road, Hanley, Stoke-on-Trent ST1 2QA
Telephone | Fax
Advice 0808 278 7876; reception 01782 201234; immigration 01782 407968; money advice 01782 408625; money skills 01782 408685; hate-incident support 0330 0881339
Opening hours
Refugee/asylum drop-in Tue 09:30–12:00 or until last ticket; immigration phone Tue, Thu 09:30–11:30, first Tue monthly closed; webchat Mon–Fri 09:00–17:00; hate support Mon–Fri 09:00–17:00 excluding bank holidays
More information
The local charity publishes separate routes for refugee/asylum support, immigration advice, housing and money issues. Use the current Mitchell House location rather than the older Cheapside address. Tuesday refugee drop-ins can stop issuing tickets before noon, and the immigration phone service excludes the first Tuesday of each month. Ask the team about the scope of advice, interpreter availability and any appointment. Its own site publishes an Immigration Advice Authority registration; check the service appropriate to the case.
Address
St Paul’s Community Rooms, Church Square, Dalehall, Stoke-on-Trent ST6 4BY; organisation office 93–97 Harper Street ST6 3QU
Telephone | Fax
01782 817590
Opening hours
Crafty Catch-up Mondays 10:30–12:30, excluding bank holidays; other groups have separate times and venues
More information
An informal community session for adults 18 and over offers a way to meet neighbours, reduce isolation and share a craft or conversation. The current own programme welcomes beginners as well as experienced participants and asks for a £1 refreshment donation. It is a community activity rather than an accredited English class or immigration-advice service. Confirm any access needs with Middleport Matters and use the Church Square venue for this group, not the organisation’s Harper Street office.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
The local foodbank’s online access guide explains its voucher-referral system, what a food parcel contains and how a visit works. Contact the organisation on 01782 317942 to ask about the appropriate referral and distribution point. Its administrative address on Magdalen Road, Blurton ST3 3HS is not a substitute for checking a distribution centre’s actual session. Support depends on referral and current arrangements.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Council explains funding and fee reductions, including possible eligibility for some asylum seekers, continuing learners and people receiving certain support. Conditions are checked at enrolment and must apply when the course starts. The current dedicated page uses an income figure different from the main adult-learning page, so ask the team on 01782 234775 to assess the actual course and evidence. It is not a guarantee that every English course or every applicant is funded.
Address
Online directory
Telephone | Fax
Online directory
Opening hours
Online directory
More information
Search local community organisations, advice, social activities, practical support and services by need or location. It can help newcomers identify smaller groups and opportunities beyond the large public providers, but each record should be checked with the organisation itself. Addresses and times can change, and inclusion does not guarantee availability or eligibility. Use the directory to prepare an enquiry and verify the current venue, contact and charges before attending.
Address
Telephone/remote service; no walk-in office associated with this listing
Telephone | Fax
0808 8010 503
Opening hours
Free asylum helpline 24 hours daily throughout the year; outreach appointments separately arranged
More information
The charity’s current asylum-services page links advice, support information, multilingual introductions, webchat and a self-service portal. It publishes a free round-the-clock helpline and describes face-to-face support at initial-accommodation sites or outreach for vulnerable clients. Discuss the appropriate service and access route rather than assuming a local walk-in office exists. It does not guarantee a Home Office decision or accommodation outcome.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
A free charity guide explains stages of the UK immigration and asylum system, legal support, evidence, appeals, destitution, reporting and other issues. It is useful for understanding questions to ask a regulated adviser and keeping track of a case, including when more than one part of the guide applies. Check current dates, deadlines and the precise route before acting. General information does not replace individual legal advice or guarantee permission, legal aid or a successful challenge.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Practise listening, reading, writing, speaking, vocabulary and grammar using resources organised by level and topic. The free learning materials are separate from the British Council’s paid teacher-led or self-study courses, trials and exam preparation packages. Some community and level-test features require a free account; this is not a free accredited local ESOL place.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
Free online English practice includes grammar, vocabulary, pronunciation, work-related language, stories, quizzes and short audio or video series. Choose an appropriate level and practise regularly alongside a local class or conversation group where possible. The material is a self-study resource rather than personal tuition or an accredited qualification. Check the learning section and downloads for suitable formats and remember that external links follow their own conditions.
Address
Online service
Telephone | Fax
Online service
Opening hours
Online service
More information
The Open University’s free learning collection includes Everyday English and other language materials, with different levels, formats and estimated study times. Choose the course suited to the learning goal and distinguish free OpenLearn study from paid university modules or qualifications. Some progress and participation features may need an account.